Nelnet Employee Reviews about "mandatory overtime"

Updated Oct 18, 2019

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3.9
72%
Recommend to a Friend
86%
Approve of CEO
Nelnet Chairman and Co-CEO Mike Dunlap
Mike Dunlap
207 Ratings
Pros
Cons
  • "Customers: The customers will be unhappy about their loans and take it out on phone reps(in 15 reviews)

  • "There are weekly mandatory overtime requirements(in 14 reviews)

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Reviews about "mandatory overtime"

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  1. "It is Simple, Just Apply!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advisor I in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nelnet full-time for more than a year

    Pros

    Competitive wages 401K Medical, Dental, Vision Benefits Monthly Competitions Fun and Respectable Environment Flexible Scheduling

    Cons

    There are weekly mandatory overtime requirements.

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  2. Helpful (3)

    "Runawayand dontlookback"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Entry in Lincoln, NE
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Nelnet full-time for more than 5 years

    Pros

    The management in this company is terrible. From the executives who think they are the greatest since sliced bread (think Mad Men). They have the ability to offer on site childcare for the employees, but refuse... when an employee asked about it at a company meeting, the executives just laughed and said no. The last public company meeting we had, the executives were telling us how much the company makes them. People began to stand up in the crowd and say “I don’t enjoy hearing about how much money we help you make, when I am struggling to survive.” That was the last public company meeting. Now they record them an you can watch later if you have time. Vacation days and sick days are the same. Come to work sick or you can’t go on vacation.

    Cons

    It’s a demanding job from the customers and the supervisors. High turnover right, people are constantly leaving. High deductible on insurance. The top people in charge are all men and may have never struggled in their life. Supervisors are often very unprofessional. Lots of constant mandatory overtime- they don’t have enough employees for the amount of work. You will eventually wear a hand brace because you will overwork your body.

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  3. "Stressful"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Lead in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Nelnet full-time for more than 3 years

    Pros

    Benefits are ok. Leadership is understanding

    Cons

    Mandatory overtime and high call volume

  4. "It’s okay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nelnet full-time for less than a year

    Pros

    Nice people Good pay Always wanting to help you improve

    Cons

    Mandatory overtime Always busy No time to get to know your peers

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  5. Helpful (5)

    "Got an Occurrence for Using the Bathroom"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Advisor I in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nelnet full-time for less than a year

    Pros

    Pay is decent Offers overtime free coffee/tea

    Cons

    -You have to use your 15 min break to use the bathroom. Any time outside that is an occurrence. -management is pretty inflexible -felt micromanaged and felt like management was there to punish me more than help me -unrealistic standards and employees were told if their stats didn't improve within 2 months they could be let go -Omaha location is disgusting -very low morale -mandatory overtime -high turnover rate -inconsistency

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  6. Helpful (5)

    "Swipe left"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advisor in Lincoln, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nelnet full-time for more than 3 years

    Pros

    Payroll will process and you get paid. ETO is average. They're always hiring. Food days are fun.

    Cons

    Are you seeking employment where you're treated as a valued employee and given opportunities to advance? Keep looking. Nelnet is not the job you want. Every day you work at Nelnet, your soul will die a little. Here's an overview of the experience awaiting you at Nelnet. Environment: If you enjoyed the traumas of junior high, you are in for a treat. Nelnet is a toxic workplace composed of leadership who isn't helping you succeed. You will be expected to work mandatory overtime because they failed to fully staff the division. When you're on mandatory overtime, leadership will deny any time off -- even for a doctor's appointment. They will also tell you exactly when you have to work the mandatory overtime. Would it be easier on your schedule to work five hours on Saturday because it fits your childcare needs? Sorry, you'll be stuck with an extra hour at the end of each shift Monday thru Friday and your kids will be home alone. Everyone is bitter and unhappy, and they take their frustrations out on other employees. Other employees will tear you down due to their inferiority complexes. Corporate culture: Have you ever put a cookie on your face and tried to scoot it down to your mouth while being filmed or been told to bok-bok like a chicken? This is the professional behavior you can expect in team meetings. As an adult, forcing employees to do this in a business meeting in front of peers is humiliating. Nelnet also thinks it's fun to make employees dress in pajamas or tie-dye for "employee appreciation week." This doesn't make you feel appreciated, but they'll give you junky swag like a clear plastic beach tote and towel so tiny it's unusable. Pay: Let's be up front here. The pay at Nelnet is dirt. If you're working data entry, the pay is $12 an hour. In the call center, it's slightly higher; however, customers scream at you . You will receive a tiny annual bump in salary. It doesn't significantly change your paycheck. If you question anything about the pay, you are told that "you're lucky to be employed." The benefits are minimal with insurance and HSA. They reimburse for a gym membership and tuition if your degree applies to their business (sorry, art history majors), but no one tells you how to do these things. Training: You'll be placed in a training program for several weeks. It will be incomplete, and you will flounder on the job. This will leave you wondering what you're doing wrong. It's not you, it's them. There are so many hidden pieces of knowledge about loans or the software, you'll never get a complete sense of how things work. Their written training resources are also incomplete. You'll be reliant on calling the Help Desk for assistance or asking your peers. At some point, you'll be treated like a moron for not knowing an answer that no one told you how to find. Advancement: Almost all of leadership is 30 and under. If you are over 30, you will not be promoted to supervisor, even if you have extensive, prior management experience. Leadership will flatter you and encourage applying for better positions, but you won't succeed. They are happy to keep you on the hamster wheel, working like crazy and getting nowhere. Performance-based organization: Nelnet uses this approach to employee performance. This means you have a monthly score card with different metrics to judge your work. Your score card impacts your job retention and annual bonus. On the score card, you're graded 1 through 5. If your score is less than a 3, you're in trouble. Receiving a 5 is next to impossible. If you question leadership about the idiocy of this system, they will tell you, "By Nelnet standards, a 3 is an A." No. In any other world, a 5 is an A and a 3 is a C. If you start to succeed and get scores like a 4.70 (B+), leadership will suddenly change all of the metrics to purposefully bring your score down. This performance-based system means you work like crazy, but cannot ever succeed because a top score is unattainable and the way they grade you is changed at will. Leadership: There are several concerns with their leadership. First, if you're smart, leadership fears you and doesn't know how to manage you. Second, supervisors are away from their employees for most of the day at meetings, doing important things like going outside to smoke together, or leaving early to "work from home." This leaves the hapless Team Leads in charge. Third, leadership has little experience actually leading. They are cliquish and only talk to the employees they favor. Days went by without my supervisor saying hello or acknowledging my existence. The supervisor always had plenty of time to discuss trashy pop culture with favorite employees. Fourth, chances are strong your supervisor never did your job so they can't help you. If you have specific questions about how to do the work, they cannot answer them because they came from a different department. Fifth, leadership is very adept at lying. They lie about some of the littlest things. They lie about appreciating employees. They lie about solving problems. They even lied about a vote for a department outing, so they could do the event they wanted. Sixth, if you speak up about problems, they do not want to hear it. Leadership cannot handle any unhappiness or frustrations in the workplace. If you need to complain, bottle it up and save it until you get home. Seventh, leadership will gaslight you. So you have a meeting where you get chewed out for 30 minutes and it makes you unhappy, they will openly lie and tell you that's not how things happened. Except it did. Job requirements: If you're in the call center, everything is timed or measured. Late coming back from a break because you had stomach cramps, that's a demerit. Call in sick with bronchitis and you have a doctor's note explaining your absence, that's a demerit. Take too long to wrap up your calls and make notes on the account, that's a demerit. Too many demerits and you're fired. You get two timed 15 minutes breaks, plus lunch. If you need to pee more frequently or stretch your legs, you're out of luck. If Nelnet requires overtime, your lunch will be cut from 60 to 30 minutes. Daily work life: Is there an inch of ice on the streets and kids are out of school? Sorry, Nelnet won't close for a snow day. You're stuck risking your life and vehicle to get to work, even though the whole city is shut down. If you're late or can't get there, it's a demerit. Facilities are poorly managed with parking lots not sanded for ice. Bathrooms are built too small for a wheelchair. Portions of the buildings are inaccessible to the disabled. Promises will be made to fix things, but it won't happen. Systems: Nelnet is a multi-billion dollar company, and their systems are junk. Your computer will crash on an almost a daily basis. It will crash while on a phone call with a customer. Systems go down company-wide for hours, and all work is paralyzed. You'll spend a lot of time on the phone with IT and won't get credit for your time. Your time use/productivity hurts your score card. Sick people come to work and share their illness. You will be sick all the time because other employees don't want demerits for staying home. Job skills: You'll learn some, but not enough, about student loans. This doesn't translate to other job opportunities. You won't learn new software that helps in other work places, or pick up any transferable skills. Time-off: Your earned time off is mixed with your sick leave. This means you have to save back some hours for when you're actually sick. If you don't know to do this, you're out of luck. You also won't get time off around the holidays unless you have a high score card and seniority. Customers: The customers will be unhappy about their loans and take it out on phone reps. Because loans are regulated by federal law, you don't have a lot of options to offer, and their problems cannot be solved. All company survey: Until two years ago, they had an all company survey so you could voice concerns and address areas of improvement. Management didn't like the answers received, so the all company survey mysteriously disappeared. Human resources: Don't bother escalating a complaint to them. You'll be stuck in mediation and nothing will be resolved. During mediation, you'll be asked to apologize -- even if you're the victim. Conclusion: Take a hard pass on working for Nelnet. A job here will not improve your life or job skills. At the end of the day, you'll be miserable and depressed just like every other Nelnet employee.

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  7. Helpful (1)

    "Call center student loan- assisting borrowers daily"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Student Loan Advisor in Aurora, CO
    Negative Outlook
    No Opinion of CEO

    I have been working at Nelnet full-time for more than a year

    Pros

    Great dental and vision benefits Flexibility with scheduling time off Earned time off Paid holidays

    Cons

    The red-headed step child of the Nelnet company- HQ in Nebraska (Omaha & Lincoln) No opportunities for advancement- Unless you want to be an Advisor II, which adds $1500 on top of your base salary- Advisor II takes escalated calls HQ, has more opportunites such as a Solutions represenative that pays more - however not offered for the Aurora location because company don't want to accommodate for cost of living ( this would cause Aurora agents to make more money than HQ) Mandatory Overtime- Can get crazy during peak season Understaffed High turnover (as with any call center)

  8. Helpful (2)

    "Could be better"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Advisor I in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Nelnet full-time for less than a year

    Pros

    Great benefits, lots of PTO, great pay

    Cons

    Not mental-health friendly... if you’re a student loan advisor, you deal with a lot of heavy stuff everyday—people have lost their jobs, had a death in the family, financial hardships, homelessness, medical problems, etc. If you’re a sensitive person, I wouldn’t recommend working here. And they will require mandatory overtime and 30 minute lunches somedays as well.

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  9. Helpful (4)

    "Ebbing and Flowing professionalism and Toxic work environment"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Advisor in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Nelnet full-time for more than 5 years

    Pros

    Some supervisors are caring, offer incentives or contests to help keep morale. Also opportunities to move along in company such as cross training to other departments or escalation calls/complaint calls. Have "food days" or customer service appreciation days. Once every couple of years the CEO flies out to give a big meeting to say hello to all the associates. They do have trained CPR/ DEFIB individuals onsite in case of emergency.

    Cons

    Overworking, the company does not allow part time positions and relies heavily on mandatory overtime in which in some cases are in direct violation of the workers code of conduct in which a company isn't supposed to breach how many hours are worked within 24 hours. Leadership is utter chaos and extremely clique-y. I can't say much for the Omaha or Highlands ranch locations but at least for the parker location its clearly apparent that supervisors have their favorites and are willing to extend contracts past termination and for others not give a second thought. There are a few supervisors who have iron clad work ethic and put their teams needs above themselves, but for the most part, the call center floor is a plethora of childish antics and high-schoolish mindset. There is an extreme lack of professionalism that stretches across the floor, my biggest beef with the company is that, one of their most tenured supervisors (who has worked there for 20 ish years) did not have the common sense to mind their own business when it came to someones medical history. It is not required to discuss intimate details about medical histories or leaves especially to someone who is not your direct supervisor. If you are going on leave or have a medical condition you need to provide paperwork explaining this to your direct supervisor if you have work limitations or if you are going on leave, you send this information to their fmla handlers and are to give a brief synopsis of what this entails. This specific supervisor DID NOT respect the boundaries of their associates and even after multiple requests for them to stop their behavior and dragging HR into it, they continued to repeat the offending behavior regardless, and little to no action from their higher ups was taken. This supervisor also had a bad habit of unwanted touching, bullying, playing pranks and antics on selective individuals (mostly those who were going to be terminated or had made a negative case against them) Several cases of female sexual harassment had been dismissed. There had been a male associate who had been making advances towards women and was breaching their personal space. Multiple Female associates made the complaint, they were told that it had been filed under HR and would be dealt with. Well it hadn't, it was only until the male associate began to perform poorly that he was terminated, so his behavior went on for 6 months after the complaints had been filed. So for the most part, LEADERSHIP IS A JOKE. Almost none of the supervisors and team leads take their job seriously, most don't even show up on time in the first place., or leave early.

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  10. "Loan Advisor"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I worked at Nelnet full-time

    Pros

    Good pay, good benefits, time off.

    Cons

    Many weeks with mandatory overtime.

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