Mountain Warehouse Reviews | Glassdoor.ca

Mountain Warehouse Reviews

Updated 2 September, 2018
130 reviews

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2.6
StarStarStarStarStar
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Mountain Warehouse Founder & CEO Mark Neale
Mark Neale
52 Ratings

130 Employee Reviews

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Pros
  • "Good staff discount if you like the products" (in 21 reviews)

  • "Overtime readily available, customers attracted are generally lovely and 50% discount" (in 12 reviews)

Cons
  • "The company is also very reliant on the add ons when they are not consistent with what is considered an add on" (in 21 reviews)

  • "Poor management decisions from head office can be perplexing Bradford office feels like a poor northern relation" (in 16 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Waterloo, ON
    Current Employee - Sales Associate in Waterloo, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mountain Warehouse part-time (More than a year)

    Pros

    Great items makes easy to make sales. Great staff and management. A lot of opportunity for promotions. I love the items we sell here.

    Cons

    With the minimum wage increase there isn't a lot of hours available. The company is also very reliant on the add ons when they are not consistent with what is considered an add on.

    Advice to Management

    Stop relying so much on add ons and emails.


  2. "Overall Great Despite Some Cons"

    StarStarStarStarStar
    Former Employee - Sales Associate in Winnipeg, MB
    Former Employee - Sales Associate in Winnipeg, MB
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mountain Warehouse part-time (More than a year)

    Pros

    Good Co-Workers, Fun Shifts, Easy to Learn

    Cons

    Hard to Get Promoted, Not Enough Training, Often Understaffed Due to Hours

    Advice to Management

    Offer more hours to stores, and provide more thorough training for associates and supervisors

  3. Helpful (1)

    "A not so good experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mountain Warehouse part-time

    Pros

    nice coworkers and good products

    Cons

    Bad pay and rude management


  4. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mountain Warehouse part-time

    Pros

    Best working place to me

    Cons

    nothing for this great place


  5. Helpful (1)

    "Keyholder/Supervisory job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Lethbridge, AB
    Former Employee - Supervisor in Lethbridge, AB
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mountain Warehouse part-time (More than a year)

    Pros

    Staff discounts on outdoor, hiking equipment

    Cons

    Product quality, toxic working environment, blaming, backtalking, gossip, breach of trust, inappropriate comments and jokes.

    Advice to Management

    Pay attention to your staff who is working hard to earn their promotion or hours.


  6. "Bad experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Calgary, AB
    Former Employee - Sales Associate in Calgary, AB
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mountain Warehouse part-time (Less than a year)

    Pros

    employee discount
    friendly customers
    friendly sales associates

    Cons

    bad managers, no training, no career growth, manipulative and aggressive.
    crazy amount of work with no option for a mistake. no support. very toxic environment. a lot of pressure on getting add-ons and emails which totally ruin general customer service, big pressure on sales all the time.
    it was bad experience for me and I didn't enjoy working there at all.

    Advice to Management

    Hire a professional experienced manager who will do the job


  7. "A Great Place to work if you like to think, make decisions and work hard!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Calgary, AB
    Current Employee - Sales Associate in Calgary, AB
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mountain Warehouse full-time (More than a year)

    Pros

    Freedom to make decisions to help improve your store.
    Free product
    Excellent discount for staff
    Lots of opportunities to grow.
    Great experience if you like to be a part of an independent company that is still learning from making mistakes.

    Cons

    Working with people who post a negative experience on this website who blame others for their work experience or their inability to do the job.

    Advice to Management

    Continue to learn from mistakes.

  8. Helpful (1)

    "STAY AWAY! THE WORST COMPANY EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Calgary, AB
    Former Employee - Manager in Calgary, AB
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mountain Warehouse full-time (Less than a year)

    Pros

    no, like really, there were no pro for anything with this comoany

    Cons

    they treat people like garbage...no respect, no fair pay, no opportunities...I've been working with 10 different companies in the past and I can say that Mountain Warehouse is the worst! They write you off if you don't sell socks(must be 20%)...they don't pay you for overtime, they verbally assault you...they yell at you if you do a mistake!!!!AND NOBODY CARES!!! THEY DON'T CARE IF THEY HURT YOUR FEELINGS!!!! NO work life balance!!!! I f you asked day off there's 100% they won't give you....you are being treated as nothing...as garbage,,,,there's nothing good for you in this company! they are doing harassment all the time!!!! trust me! DO NOT WORK THERE!! GO TO MACDONALDS OR ANYWHERE!!!!! BECAUSE YOU WILL GET SOME RESPECT ANYWHERE BUT NOT IN MOUNTAIN WAREHOUSE!!!! THE WORST COMPANY i WORKED SO FAR!!!!
    THEY SHOULD NOT BE ON THE MARKET!!!! AWFUL COMPANY!!!!

    Advice to Management

    YOU ARE TERRIBLE PEOPLE!!!! YOU ARE MY WORST NIGHTMARE! I HATE YOU


  9. "Nothing Special"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Calgary, AB
    Former Employee - Sales Associate in Calgary, AB
    Doesn't Recommend

    I worked at Mountain Warehouse part-time (More than a year)

    Pros

    It's a very relaxed environment

    Cons

    -Management is a joke
    -Absolutely no training
    -No opportunities to grow with the company


  10. "Not the greatest management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Burnaby, BC
    Former Employee - Sales Associate in Burnaby, BC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mountain Warehouse (More than a year)

    Pros

    -nice 50% discount
    -paid 11.50 an hour
    -old manager was amazing
    -new manager was also nice

    Cons

    -upper management is full of arses
    -expectations for the store are unrealistic since management doesn't take into account the store size, and how much unnecessary stock they're sending in
    -for the pay, we're expected to throw our backs out and move an impossible amount of boxes in a short period of time

    Advice to Management

    -when storage is an issue, don't take away a shelf from the store
    -don't be arses
    -try thinking of your employees for a change, and stop blaming it all on them


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