Mountain Warehouse Reviews | Glassdoor.ca

Mountain Warehouse Reviews

Updated 4 October, 2017
89 reviews

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2.3
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Approve of CEO
Mountain Warehouse Founder & CEO Mark Neale
Mark Neale
30 Ratings

89 Employee Reviews

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Pros
  • A perk is the staff discount and being able to do things at your own pace (in 13 reviews)

  • Overtime readily available, customers attracted are generally lovely and 50% discount (in 10 reviews)

Cons
  • Poor management decisions from head office can be perplexing Bradford office feels like a poor northern relation (in 14 reviews)

  • FAR too focused on add-ons - constant nagging and warnings for staff who don't sell the required amount (in 13 reviews)

More Pros and Cons

  1. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mountain Warehouse part-time

    Pros

    The managers are very helpful managers.

    Cons

    Schedule changes in the last minute is common.


  2. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mountain Warehouse part-time

    Pros

    Busy store so you don't get bored. There are always something to do. The team are great.

    Cons

    Price changes every week. Few staff at busy hours.


  3. "Not the greatest management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Burnaby, BC
    Former Employee - Sales Associate in Burnaby, BC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mountain Warehouse (More than a year)

    Pros

    -nice 50% discount
    -paid 11.50 an hour
    -old manager was amazing
    -new manager was also nice

    Cons

    -upper management is full of arses
    -expectations for the store are unrealistic since management doesn't take into account the store size, and how much unnecessary stock they're sending in
    -for the pay, we're expected to throw our backs out and move an impossible amount of boxes in a short period of time

    Advice to Management

    -when storage is an issue, don't take away a shelf from the store
    -don't be arses
    -try thinking of your employees for a change, and stop blaming it all on them


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  5. "Asm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Milton, ON
    Former Employee - Management in Milton, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mountain Warehouse full-time (Less than a year)

    Pros

    They pay well that's all

    Cons

    Everything disorganized, no structure , too much micro-managing

    Advice to Management

    Get some structure


  6. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Vancouver, BC
    Former Employee - Store Manager in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mountain Warehouse (Less than a year)

    Pros

    Easy, you don't really need today much because other store manager doesn't know anything either
    So if you are experienced retail manager, you will be a super star there!

    Cons

    No future within the company


  7. Helpful (2)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Niagara-on-the-Lake, ON
    Former Employee - Part Time Sales Associate in Niagara-on-the-Lake, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Mountain Warehouse part-time (More than a year)

    Pros

    The Manager was great and the co-workers were fantastic. Flexible work hours and low stress. Great discount. As a first time retail job you'll find things to like, but when you work at other retail jobs you'll realize how lackluster Mountain Warehouse was. Clothing​ was surprisingly nice for a company that focuses on the cheaper outdoor clothing market.

    Cons

    The majority of the negatives of this job stem from upper management and how the company is structured. Was no real sense of structure or order. District managers are incredibly rude and incompetent. Frequent Management turnover resulted in an extremely toxic work environment. As an employee you never feel valued. I never received a raise even after repeated inquires. Worked there for almost two years.

    Advice to Management

    Put less emphasis on up selling and more on customer service. Store was frequently understaffed to due lack of hours. Fix upper management structure by hiring more competent​ District Management. Give employees some incentive to stay. Employee rewards program or something to that effect. I would not recommend working at this company for any serious length of time.


  8. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mountain Warehouse full-time (Less than a year)

    Pros

    Great employee discount to get cheap outdoor gear
    Easy-going environment, no rules, easy job just lots to do
    Easy to get hired as they don't attract good talent.

    Cons

    Lack of company structure and routine makes for messy stores and everything being done differently in each store
    Poor communication in upper management leads to confused managers and confused store leaders
    Too many manual price changes too often
    Too much tasking and no time to give customer service due to lack of hours despite positive sales results
    High turnover in management
    No lunchroom area to put bags/coats away or take breaks

    Advice to Management

    Train your managers. Give employee incentives to stay. Too much turnover too fast. Have clearer expectations.


  9. Helpful (1)

    "Sale asscoiate experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Vancouver, BC
    Current Employee - Sales Associate in Vancouver, BC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Mountain Warehouse part-time (Less than a year)

    Pros

    Excellent atmosphere and culture among employees

    Cons

    Sometimes, the store is understaffed, so you need to work a lot more without additional compensation


  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Vancouver, BC
    Former Employee - Store Manager in Vancouver, BC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mountain Warehouse full-time (Less than a year)

    Pros

    The product is cheaply made, but it priced accordingly. You buy what you pay for. Cheap product = Cheap Prices

    Cons

    This company sucks. Every aspect of the business is confused. They have nothing set in place that bonds the company together. None of it makes sense..... everything they do, contradicts something else. Confused company.

    Advice to Management

    You're all micro-managed. Save yourself and get out of a dying company.


  11. "Average job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mountain Warehouse full-time

    Pros

    Employee discount and hours

    Cons

    No benefits or career progression.

    Advice to Management

    Lack of career progression is causing high attrition. Try to build leaders who will take the company forward.


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