Merlin Entertainments Reviews

Updated Jul 28, 2020

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3.5
61%
Recommend to a Friend
85%
Approve of CEO
Merlin Entertainments CEO Nick Varney
Nick Varney
194 Ratings
Pros
Cons
  • "Sometimes you have to work long hours, but it's part of the job(in 33 reviews)

  • "Often attractions are deemed too expensive by the guests(in 26 reviews)

More Pros and Cons
  1. "Good company, varies by location"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    No Opinion of CEO

    I have been working at Merlin Entertainments full-time

    Pros

    Great benefits and bonuses for full-time employees and management.

    Cons

    Not a lot of company initiatives for international growth for employees.

  2. Helpful (1)

    "Decent enough place to work if you're looking for a temporary job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in London, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Merlin Entertainments full-time for more than a year

    Pros

    -Decent pay -Managers are willing to listen to you -Friendly atmosphere amongst co-workers

    Cons

    -Work pressure can be (too) intense -Customers can be unreasonable

    Continue reading

  3. "Engaging and fun work, but do not anger management."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Rides Host in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Merlin Entertainments part-time for less than a year

    Pros

    - Work environment is nice, people tend to be just as excited about working there as you might be - Flexible work schedule with proper planning - LEGO environment is entertaining to work in - Discounts on LEGO products are nice

    Cons

    - Office culture can be a bit toxic - Particular employees who are subpar stay because of management

  4. Helpful (1)

    "Could of been better"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technician in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Merlin Entertainments part-time for less than a year

    Pros

    - The amount of free time - Work at your own pace - The workers are nice and very friendly - Get to play with LEGO

    Cons

    - Management plays favorites - So much drama among management - The amount of free time - Not appreciated for the work that is done

    Continue reading
  5. "Great first job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Food and Beverage Assistant in Windsor, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Merlin Entertainments part-time for more than a year

    Pros

    Fun environment Friendly staff Flexible Lots of benefits Great experience

    Cons

    Customers can be rude Long faced paced shifts

  6. "Great place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Experience in Carlsbad, CA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Merlin Entertainments full-time for more than a year

    Pros

    Staff is great; very positive work environment

    Cons

    The pay is not great

  7. "A lovely company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Host 
    Recommends

    I worked at Merlin Entertainments part-time

    Pros

    Really lovely team to work with, a fast paced environment the majority of the time, and genuinely felt like the company cared about all their employees.

    Cons

    Did not find any cons while working there.

  8. COVID-19

    "COVID-19 RUINED THE ECONOMY"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Experience Manager in Singapore
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Merlin Entertainments full-time for more than a year

    Pros

    Work life balance. Good salary Fun environment

    Cons

    Job stability during pandemic especially for foreigners.

    Continue reading
  9. "Underpaid overworked"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Area Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Merlin Entertainments full-time for more than 3 years

    Pros

    You meet some incredible people who you work with, and the day is like no other job you will get.

    Cons

    Regular 12/13 hour shifts, unpaid overtime, running on minimum staff and always expected to give more than you possibly can

  10. "Fun but you won't become rich"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Merlin Entertainments full-time for more than 5 years

    Pros

    Good benefits, nice environment, fun

    Cons

    Lots of work for low pay

Found 422 reviews