Mattress Firm Reviews

Updated Sep 23, 2022

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Found 3,562 of over 3,628 reviews

3.3
55%
Recommend to a Friend
49%
Approve of CEO
Mattress Firm CEO John Eck
John Eck
484 Ratings
Pros
  • "everything was great at mattress firm(in 383 reviews)

  • "Great training and team environment(in 129 reviews)

  • Cons
  • "Long hours never will get holidays off(in 658 reviews)

  • "Not that much of a work life balance(in 408 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Mattress Firm and is not affected by filters.

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    1. 5.0
      Former Employee

      I need this for another thing

      Jun 3, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Awesome experience and everything with them

      Cons

      Working with others and collaborating is awful

      Be the first to find this review helpful
    2. 1.0
      Former Employee

      customer representative

      Apr 26, 2018 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good for starter without experience

      Cons

      Bad management with fake promise

      3 people found this review helpful
    3. 1.0
      Current Employee

      nice

      Mar 16, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      its was we did alot but it was fun too

      Cons

      nothing really we had fun and we didnt

      2 people found this review helpful
    4. 3.0
      Current Employee

      administrative

      Aug 15, 2016 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good salary good benefits good location

      Cons

      bad management bad career plan , no chance to get promoted

      Continue reading
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    5. 5.0
      Current Employee

      mattress firm review

      Sep 23, 2022 - Store Manager in Plano, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay can be very good

      Cons

      Work-life balance is not a thing.

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    6. 5.0
      Current Employee, more than 3 years

      Need second job

      Sep 19, 2022 - Mat Roller in New Orleans, LA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great opportunities to grow in the company

      Cons

      Not to many bad things to say

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    7. 5.0
      Current Employee

      .

      Sep 20, 2022 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great money, really nice management.

      Cons

      Wat too much down time

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    8. 4.0
      Current Employee

      Sleep Expert at Mattress Firm

      Sep 20, 2022 - Sales Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      No lack of training. Base pay.

      Cons

      Need more opportunities to sell. Driving traffic into the retail locations needs improvement.

      Continue reading
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    9. 4.0
      Current Employee

      Tech Dept Review

      Sep 13, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility for working remote within the ecommerce industry but also has good omnichannel opportunities by incorporating the Mattress Firm stores.

      Cons

      Org chart constantly changes which doesnt set you up for the original growth opportunities you signed up for.

      Continue reading
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    10. 4.0
      Current Employee, more than 3 years

      Work until 9pm

      Aug 29, 2022 - Sales Associate in San Diego, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay is pretty good. Only have to work with one or two other people, typically. Have some downtime.

      Cons

      You’ll have to work until 9pm at least 2-3 times a week. The register system is a nightmare. It was ok before, then the one to replace it is just atrocious.

      Continue reading
      5 people found this review helpful
    Viewing 1 - 10 of 3,562 Reviews

    Mattress Firm Reviews FAQs

    Mattress Firm has an overall rating of 3.3 out of 5, based on over 3,628 reviews left anonymously by employees. 55% of employees would recommend working at Mattress Firm to a friend and 46% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Mattress Firm employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Mattress Firm. This rating has decreased by -4% over the last 12 months.

    55% of Mattress Firm employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Mattress Firm 2.4 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

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