Mattersight Employee Reviews about "upper management"

Updated Sep 15, 2016

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Found 5 of over 77 reviews

3.3
54%
Recommend to a Friend
49%
Approve of CEO
Mattersight CEO of NICE Barak Eilam (no image)
Barak Eilam
2 Ratings
Pros
  • "They have an above average work-life balance, you won't get burnt out and you get plenty of PTO(in 15 reviews)

  • "A lot of smart people and a lot of opportunities to have real responsibility early in your career(in 6 reviews)

  • Cons
  • "Upper management is not in touch with the rest of the company and does not communicate well about developments and setbacks(in 5 reviews)

  • "no Team Building activities outside of work in the Austin office(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "upper management"

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    1. 2.0
      Current Employee

      Great peers, bad management, good compensation

      Feb 5, 2011 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great place to learn new technologies, fellow engineers are best in the business, salaries are good, projects are large and complex with lots of (good) technical challenges.

      Cons

      no respect or communication from upper management, bad benefits, no bonuses, no life work balance. Project management does not take control of the project, so extraordinary effort is required by consultants to fulfill unrealistic promises made by management. Reviews and promotions are driven by the political agenda of upper management

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      3 people found this review helpful
    2. 3.0
      Former Employee

      Not terrible, but certainly not great.

      Apr 18, 2010 - Principal in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are some very talented, very knowledgeable, and very hard-working people spread over the company. If you are fortunate enough to work with these people, you can and will learn a lot and do great work. Some management truly cares.

      Cons

      Company seems to have little direction. Financial problems get taken out on the lesser folk (e.g. constant layoffs, reduction of benefits), while upper management continues to get huge bonuses every year.

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      2 people found this review helpful
    3. 2.0
      Former Employee

      Business side full of inexperienced people is running the company into the ground.

      Jan 31, 2011 -  in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lower level management understands the problems and people Flexible schedule Fun atmosphere Talented technical staff

      Cons

      Managers that care are fairly powerless to improve things given the Chicago favoritism Chicago business side is full of inexperienced people Lack of clear upper management leadership and direction Company has never made a profit Sales force sells anything and everything, despite being able to actually deliver

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      3 people found this review helpful
    4. 3.0
      Current Employee

      Great benefits cannot mask larger issues

      Sep 15, 2016 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work-life balance cannot be beat. Flexible work from home schedules, great benefits, nice office and fun outings show that management is really trying to make this a great place to work.

      Cons

      Transparency is a big problem. Upper management is not in touch with the rest of the company and does not communicate well about developments and setbacks. There can be a lot of negativity. Turnover is high.

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      3 people found this review helpful
    5. 2.0
      Former Employee, more than 3 years

      Problems at the top.

      Sep 29, 2014 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A lot of smart people and a lot of opportunities to have real responsibility early in your career.

      Cons

      There were a lot of great people at Mattersight. They now work at SalesForce. The quality people they have managed to keep are usually there because of the work-life balance the company affords. Upper management is oblivious to how oblivious they look. The technology sounds great, but rarely delivers on accuracy or user experience. If Mattersight lost one important client, it would likely go under tomorrow.

      4 people found this review helpful
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