Mattersight Associate Consultant Reviews

Updated Jan 29, 2010

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2.4
46%
Recommend to a Friend
Mattersight CEO of NICE Barak Eilam (no image)
Barak Eilam
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  1. 1.0
    Former Employee

    Depends on which side of the coin you are on.

    Jan 29, 2010 - Associate Consultant in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This place has a fantastic pool of technical knowledge and talent that vastly outshines its competitors. People on the Managed Services division are not just knowledgable, but more than will to share that knowledge with new employees and clients as well. This is a great place to get practical experience in the VoiP support area, as each client implements differently telephony solutions for their environment and business needs. There is a great deal of exposure to Cisco Unified Communications Suite of products as well, since eLoyalty is a gold partner with Cisco.

    Cons

    Technical individuals are placed into management roles with no experience as managers. This in turn causes problems when dealing with the clients and the service delivery managers who interface with the clients. Company information is placed in an obscurely constructed sharepoint system, rarely updated and no one is formally notified when changes are made. Suggestions to make this available more easily were met with "Well it's out there." There is little to no support process documentation, everything is word of mouth, instant message or emailed if there is a process for it. Suggestions to adapt previous, proven process documentation methods were denied because due to implementation of a complicated Visio flowchart that was designed to "handle an incident" but not provide the procedure to handle it. Favoritism runs high in the company, as it's not a matter of how good you are or how hard you work, but simply who you know. There is a clique in the management that has worked together for 15+ years at this company and previous organizations. They are resistant to change, outside ideas and new comers within management. On a few occasions they have brought in other individuals who were under qualified for the job they were provided and it cost the company money and internal turmoil.

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    4 people found this review helpful
  2. 4.0
    Former Employee

    Great company right out of college

    Aug 13, 2009 - Associate Consultant in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It offers growth opportunities, decent pay, nice benefits, and a steady job for now. It's a pleasant environment to start a career.

    Cons

    eLoyalty is a company built with financing. A lot of people worry that the financing may give out even though there are few signs of that.

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