Marks & Spencer "staff discount" Reviews | Glassdoor.ca

Marks & Spencer Employee Reviews about "staff discount"

Updated Oct 13, 2019

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Found 2520 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
73%
Approve of CEO
Marks & Spencer CEO Steve Rowe
Steve Rowe
781 Ratings
Pros
  • "employee benefits including staff discount(in 346 reviews)

  • "Lovely people to work with and good pay(in 236 reviews)

Cons
  • "I couldn't fault my experience with M&S(in 106 reviews)

  • "long hours as any jobs working in retail(in 92 reviews)

More Pros and Cons

Reviews about "staff discount"

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  1. "Magic & Sparkle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Assistant 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time for more than 3 years

    Pros

    20% staff discount 2 days off a week Better than average pay and holidays Lovely staff, customers and work environment Combine Sparks card and special event offers with staff discount for greater combined discounts Staff cafe in larger stores Free staff car parking Staff suggestion scheme

    Cons

    Peak trading is very busy and can feel understaffed Some till check outs require maintenance and repair

    Advice to Management

    Recent changes to the retirement staff discount scheme mean I'll need to work 25 years to qualify for 25 years staff discount when I retire. This was 10 years for lifetime staff discount. Staff are working harder and smarter than ever to deliver exceptional customer service and standards.

    Marks & Spencer2019-10-03
  2. "Working at Marks & Spencer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant 

    I worked at Marks & Spencer full-time

    Pros

    20 percent staff discount on M&S Products.

    Cons

    Having to work on weekends.

    Advice to Management

    Sometimes not enough staff to help customers.

    Marks & Spencer2019-10-01
  3. "Honest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Derby, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time for more than a year

    Pros

    Most of the people are absolutely lovely to work with and you get a decent staff discount.

    Cons

    Certain people within the store get treated differently due to favouritism, quite often. Opportunities to progress are rare unless management really like you.

    Marks & Spencer2019-10-09
  4. "Customer Service"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Ellesmere Port, England

    I have been working at Marks & Spencer full-time for less than a year

    Pros

    Staff Discount and additional discount on certain dates On site training

    Cons

    Sheer long hours without breaks terrible management

    Advice to Management

    Look after your staff that are customer facing

    Marks & Spencer2019-10-05
  5. "Great for a part time job"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Sales Associate 
    Recommends
    Positive Outlook

    I have been working at Marks & Spencer part-time for more than 3 years

    Pros

    Staff discount, easy job , you can move up quickly , Boxing Day off

    Cons

    Have to work all year round . No discount on branded goods

    Marks & Spencer2019-09-16
  6. "Good pay, relatively dull experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Assistant 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time for less than a year

    Pros

    Great pay and flexibility in work hours, was able to take on extra shifts and also likewise get other staff to cover my absences easily. You also get 20% staff discount which I thought was pretty good

    Cons

    Relatively dull to work at however this is probably dependent on the branch. I worked in a small town so the customer traffic was mostly elderly women

    Marks & Spencer2019-09-12
  7. "Good workplace but high expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Guildford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time for more than 3 years

    Pros

    There is always opportunities to work your way up in the company. The pay is decent, even more so if you live in one of the top spots so you get a little extra an hour. Benefits are worth it - great staff discount and perks outside of M&S

    Cons

    The managers expect so much from you, even as a sales assistant. Long hours with little breaks.

    Marks & Spencer2019-09-12
  8. "A job where pressure is mounting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Newcastle, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Marks & Spencer full-time for more than 10 years

    Pros

    £9.00 an hour wages a decent pension scheme and share scheme. Choices website where you can buy different products at discount prices. 20% staff discount on M&S products. Great friendly staff made friends for life. Not really a hard job for what you have to do but pressure is, always there from management.

    Cons

    Managers emotionally blackmail you into doing what they want. Constantly changing your shift patterns with out telling you. Very backstabbing and gossiping environment. People go to management in confidence with in a few days your business is around the shop. Can't say hello to a fellow staff member without getting wrong and told to focus on customers. The company has change so much over the years to try and catch... up with the times. The pressure the staff are put on is not necessarily what gonna help improve sales and get customers to shop. Treat your staff like humans and not a number and they will look after the customers

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    Advice to Management

    Less pressure and shoving negative comments and negative vibes around will better make your staff wanna sell more nad look after the customers. Look after your staff and staff will look after customers

    Marks & Spencer2019-09-25
  9. "Ok job but no progression or respect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Assistant in Harrogate, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Marks & Spencer full-time for more than 3 years

    Pros

    -Pay is decent for retail -Hourly move around of roles -Staff discount

    Cons

    -Uniform is always poorly sized and uncomfortable -Snobbery from higher level workers -Unfair treatment on people who are different

    Marks & Spencer2019-09-03
  10. "Very slow to make decisions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Demand and Fulfilment Planner in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Marks & Spencer full-time for more than 8 years

    Pros

    Good staff discount. Flexible working.

    Cons

    Very slow to make business decisions. Not very inclusive to work force, not encouraged to work with employees in other departments

    Marks & Spencer2019-09-17
Found 2520 reviews