MSC Industrial Direct Reviews | Glassdoor.ca

MSC Industrial Direct Reviews

Updated 12 May, 2017
319 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Approve of CEO
MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
171 Ratings

319 Employee Reviews

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Pros
  • Ability to move up within company and good benefits and a good bonus program (in 22 reviews)

  • Excellent work-life balance, team members (in 11 reviews)

Cons
More Pros and Cons

  1. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supply Chain in Davidson, NC (US)
    Current Employee - Supply Chain in Davidson, NC (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 10 years)

    Pros

    Culture, People, Vision and Future Planning

    Cons

    I think we all want things quicker as a society - but we are moving at the right pace.

    Advice to Management

    Keeping moving forward - we are strong.


  2. "Inside Sales Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Executive in Knoxville, TN (US)
    Current Employee - Inside Sales Account Executive in Knoxville, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than a year)

    Pros

    People, support, benefits, culture, flexibility

    Cons

    This company is fantastic can't think of a single thing.

    Advice to Management

    None


  3. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time

    Pros

    The company has clear plans for growth and provides opportunities for advancement.

    Cons

    Goal were sometimes in conflict with one and other and this could be seen by the customer.

    Advice to Management

    Clear - concise goals with attainable plans would be beneficial.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time

    Pros

    Major backing as far as CS and tools needed to perform the job.

    Cons

    Compensation could be better given the size of the company.

    Advice to Management

    None


  6. "Account Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 10 years)

    Pros

    Company Car, Gas Card, Phone

    Cons

    Too much administrative work, weak inside sales teams

    Advice to Management

    Find a better pay system for sales.

    MSC Industrial Direct Response

    12 Apr, 2017 – Program Manager, Talent Acquisition

    Thank you for taking the time to post a review. MSC is dedicated to continuously improving and we encourage all associates to share their perspective and solutions with their manager. As an ... More


  7. "Need to continue making changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melville, NY (US)
    Current Employee - Anonymous Employee in Melville, NY (US)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 3 years)

    Pros

    The company has brought in new people to help drive change and culture. Company has a great CEO and solid strategy, but a long way to go.

    Cons

    Too many long-term associates who don't want to change. Not enough resources to get work done.

    Advice to Management

    Keep making changes throughout the organization. You're on the right path but not there yet.


  8. "Account Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative
    Current Employee - Account Representative
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time

    Pros

    Decent pay with Company car, gas card, and company credit card

    Cons

    Training could be better but overall good company

    MSC Industrial Direct Response

    20 Mar, 2017 – Program Manager, Talent Acquisition

    Thank you for your feedback. We welcome any suggestions you have to enhance our current training. Please reach out to your Manager or HR Business Partner to share your ideas. Thanks again for taking ... More


  9. Helpful (2)

    "Great company. Major changes coming. Upward growth possibilities at all levels"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative in Melville, NY (US)
    Current Employee - Account Representative in Melville, NY (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at MSC Industrial Direct full-time (More than 3 years)

    Pros

    Company culture. encouraging atmosphere. Continues education opportunities. Management cares and understands more now then ever. Great resources for product information and help.

    Cons

    Long hours. Hard to balance work and personal time. Not making commission back to back months, make it hard to support yourself.

    Advice to Management

    Remember it's the front lines of our organization that build customer relationships and company profitability. Not Salesforce. Reward them for what they bring to the table. Winning and losing opportunities both take time and resources. Yet not all are won and not all are lost.

    MSC Industrial Direct Response

    20 Mar, 2017 – Program Manager, Talent Acquisition

    Thank you so much for taking the time to share your feedback. We truly appreciate it. As we move through the current and upcoming changes you will have access to many tools and training that will ... More


  10. "It's a decent job to have"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telesales Executive in Southfield, MI (US)
    Former Employee - Telesales Executive in Southfield, MI (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at MSC Industrial Direct full-time (More than 3 years)

    Pros

    The job is easy if you do it and are consistent. You can make commission if you hustle everyday. The metrics aren't hard to achieve - be on the phone for at least 2 hours and 15 minutes and make 15 contacts (learning something about the customer, finding a new opportunity or closing a sale) roughly 50 calls a day. Management doesn't want you placing orders etc but when you are talking with people and they want to order something it ruins the relationship if you send them elsewhere to get it done.
    Base pay can be ok if you get hired in for sales, but if you transfer to the department the pay isn't ok.
    If you need a job it's a decent company to work for.

    Cons

    National telesales manager doesn't seem to get the pulse of his people
    They hire lazy people that don't want to work hard and then complain they aren't making commission
    Most supervisors are clueless and are not able to coach and help new people
    High turnover of staff due to poor guidance and inflated goals i.e. Company growth goals are 3% but your goals to make commission are 15-20% year over year.
    No real room for advancement
    Team morale is low

    Advice to Management

    If you have a top performer - reward them with a higher base pay and better commission structure or they will leave.


  11. "MSC is ready for the future!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Account Manager in Minneapolis, MN (US)
    Current Employee - Key Account Manager in Minneapolis, MN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 5 years)

    Pros

    Work life balance
    Great management team
    Great support from vendors and metal working team

    Cons

    In the past management had visions but didn't share them well with their associates.

    MSC is not well known outside of the metal working industry.

    Advice to Management

    Continue to share your vision with all associates so we can all be working together to keep the boat moving forward.

    Advertise and continue to invest in your marketing department

    MSC Industrial Direct Response

    27 Feb, 2017 – HR Generalist

    We appreciate your feedback and we are committed to sharing the company's vision. As you may know, our President holds periodic Town Hall meetings where he shares the current state of the business ... More


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