MAC Cosmetics Employee Reviews about "sales goals"

Updated May 6, 2020

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3.5
63%
Recommend to a Friend
75%
Approve of CEO
MAC Cosmetics CEO John Demsey
John Demsey
600 Ratings
Pros
Cons
  • "Work life balance but that’s to be expected in a full time management job(in 169 reviews)

  • "Horrific management, unrealistic sales goals, stringent policies that don’t account for human error or accidents(in 115 reviews)

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Reviews about "sales goals"

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  1. "Honestly one of my favourite jobs"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at MAC Cosmetics for more than 3 years

    Pros

    You get 60% off products

    Cons

    Sales goals can be stressful

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  2. "Glorified sales associate"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Artist in Toronto, ON

    I worked at MAC Cosmetics full-time for more than 3 years

    Pros

    60% off Gratis Pay isn’t bad for retail

    Cons

    Aggressive sales goals Poor work life balance

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  3. Helpful (1)

    "Good Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Third Key Manager in Edmonton, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MAC Cosmetics full-time for more than 3 years

    Pros

    Great for just starting out in the industry. Building clientele, good benefits, decent wage

    Cons

    No work life balance. Sales Goals were the only thing that was important.

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  4. Helpful (1)

    "Horrendous place to work"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Makeup Artist 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAC Cosmetics part-time for more than 3 years

    Pros

    I personally don't think there are any pro's about this job. I have had nothing but a bad experience. The only pro about the job is that you get a 60% discount.

    Cons

    Management is terrible Hours are horrendous No room for advancement Sales goals are unrealistic No support from the managers No work life balance

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  5. Helpful (4)

    "Nepotism first, artistry second"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at MAC Cosmetics part-time for more than a year

    Pros

    - Respected makeup job, especially for a "retail" job. - Great hourly wage. - Skills will improve greatly due to tons of practice.

    Cons

    - Management does not lead by example. - Absolutely NO employee benefits for part time/on call. No discount, no gratis, no training unless you obtain a non-on call position, not allowed to go to product update training, or artistry training. Only one day training. - One-day training felt a little cult-y, trying to make it seem like it was just SO MUCH BETTER and superior to any other cosmetics/makeup/retail job. Slightly felt like it was a brainwashing session. Focused on buzzwords to say to the customer and how to sell, instead of creating makeup and actual techniques for makeup for different skin types and colors. - On call hours are too little, hardly enough to make an earning: When hired as an on call I was told the hours would be similar to part time 8-15 hours a week, with some weeks being less than that. I get on average two shifts scheduled PER MONTH, and a couple shifts that people ask me to cover last minute. I find this unacceptable, and the "on call" position useless. - Non-On Call: Absolutely no respect for work/life balance. Even if you are an "on call" employee, you are expected to be able to pick shifts up even with very little notice. You cannot say no to more than three "shift offers" in a row. Taking classes/etc if you are a student will be problematic and management will cut your hours and give more hours to someone with a completely open schedule, even on days that you said you are free to work. If you have a night class or any life outside of MAC, you will be expected to throw it away if you are given any non-on call position. - Inability to separate social agreeability with professionalism. If you are not "friends" with the manager, you will be alienated at work. Your artistry will be ignored when you apply for higher positions, and someone who is better friends will be hired instead. - Because of this, it is extremely difficult to move up in the company. - Management creates too much drama by getting too personal at work, lack of professionalism, and "politics" of the job. - Management often breaks every rule in the book with respect to hiring processes, time off, administrative duties, etc. Nobody cares. - Often hire friends/people who they like personally, regardless of artistry. Many great artists are turned away because of this. Results in poor customer service and bad makeup application for clients. - Sales goals are very high regardless of the time of year. No commission or bonuses, so there is little incentive to reach the sales goals. -

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  6. Helpful (3)

    "MAC cosmetics 3rd key"

    4.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Third Key Makeup Artist in Edmonton, AB
    Recommends
    Disapproves of CEO

    I worked at MAC Cosmetics

    Pros

    fun atmosphere, play with makeup all day, good wages and benefits

    Cons

    they dont give you weekends off unless its absolutely necessary but i suppose thats to be expected in retail. tough sales goals depending on your location.

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  7. Helpful (2)

    "Horrible Management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Makeup Artist 
    Doesn't Recommend
    Negative Outlook

    I worked at MAC Cosmetics part-time for more than 3 years

    Pros

    Great gratis, training, and experience if you’re looking to further your skills as a makeup artist

    Cons

    Horrific management, unrealistic sales goals, stringent policies that don’t account for human error or accidents.

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  8. "MAC Permanent Artist"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - 24 Hour Artist 

    I have been working at MAC Cosmetics full-time

    Pros

    60% Discount Clientele Building Fast pace environment

    Cons

    A cap on hours worked per week Sales Goals No Benefits

  9. "Insomnia Inducing Levels of Stress"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Artist in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAC Cosmetics part-time for more than a year

    Pros

    Good discount (which I think they've made harder to use if you're a new employee,) gratis is always nice to receive (which was not always consistent,) robust trainings (which they've eliminated.)

    Cons

    Impossible sales goals that literally kept me up at night. Constant threat of getting fired for not meeting sales goals. They said there were opportunities for advancement and artistry, but they didn't tell you that 2% of the artists would actually be considered. Dangle advancement opportunities in front of you only to take them away if you missed a goal or "your personality wasn't what they were looking for" AKA someone in the region (MRO or trainer) didn't like you. High goals created a "sharky" work environment where artists stepped on each other to make sales. Little to no time off even if you had a funeral to attend or flights booked. They wouldn't approve your vacation time until last minute. No Saturdays off EVER. Being sick meant you missed your sales goal. Managers & trainers played favorites. Constant critique of appearance, would get slammed if I wore the same makeup style more than once.

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  10. Helpful (2)

    "learned about makeup techniques and trends now its all about numbers"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - MAC Artist in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at MAC Cosmetics part-time for more than a year

    Pros

    60% off and 30% off any other ester lauder stores

    Cons

    all about numbers and meeting your sales goal micro managing your higher ups are constantly judging you from how you greet a customer to how you dress, your makeup and anything else they can find. very much play favorites the scheduling is a nightmare and inconsistent. this used to be a great company to work for but it is getting to be less about makeup and more about becoming the best sales person you can be and this is great if you want to be in sales and want to use this as a way of getting some skills before going into a sales driven job but if you genuinely love makeup and want to do make up this job is not for you it will leave you feeling like you are just a clerk or a retail associate.

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Found 115 reviews