MAC Cosmetics Reviews

Updated Jun 19, 2020

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3.4
62%
Recommend to a Friend
72%
Approve of CEO
MAC Cosmetics CEO John Demsey
John Demsey
545 Ratings
Pros
Cons
  • "Work life balance but that’s to be expected in a full time management job(in 169 reviews)

  • "Horrific management, unrealistic sales goals, stringent policies that don’t account for human error or accidents(in 115 reviews)

More Pros and Cons
  1. "MAC is great"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Edmonton, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAC Cosmetics full-time for more than 3 years

    Pros

    Good benefits, gratis products, training

    Cons

    Work life balance is not great

  2. "Good company in desperate need of reorganization of management and priorities"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Key Holder 

    I worked at MAC Cosmetics part-time

    Pros

    Working for a company that promotes inclusivity, diversity and creativity

    Cons

    Corporate infrastructure is disorganized Favouritism is very obvious Methods for employee feedback was non-constructive. Felt like there was a protocol to follow, which can be good for managers but felt very impersonal and did not promote good work

  3. "Had Potential"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Artist in Toronto, ON
    Doesn't Recommend

    I worked at MAC Cosmetics part-time for more than 5 years

    Pros

    You'll be able to sharpen your artistry skills, learn effective selling, and have the chance to be creative and express yourself. I had a pretty good experience there myself, but much of what I witnessed is why I can't rate the company higher.

    Cons

    There is a lack of transparency - a lot of decisions that ended up being made happened without asking staff for feedback or considering how staff will feel, even though we were the ones dealing with customers every day and heard what customers were saying. The workplace politics were out of control and upper management was not shy about their favoritism, exclusion, and at times, efforts to push people out. A few coworkers were mentally and emotionally distressed because of what was going on.

  4. "Great start but run"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Third Key in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MAC Cosmetics part-time for more than a year

    Pros

    - pay - customer interaction - co workers - experience

    Cons

    The job started off great. I got the hours I wanted and gained the experience I needed. However, after a while you start to realize how much advantage they are taking. There is no work life balance. I was promoted to a third key however I was still employed like an on call. On my days off, I was called in. My schedule was always changing. I got my schedule a week before sometimes. The managers micro manage like crazy. They expect you to do a million things at the same time. The push for selling is so much more heightened. This is a great starter job. I feel bad for the girls who have been there forever because I know they want more but choose to stay because of the pay and comfort.

    Continue reading
  5. "good experience"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Makeup Artist in Winnipeg, MB
    Recommends
    Positive Outlook

    I worked at MAC Cosmetics part-time for more than 3 years

    Pros

    - good wage - they provide sales training for their associates - overall there is good people working at the company - positive environment

    Cons

    - there can be favouritism - hard to request days off

  6. "Honestly one of my favourite jobs"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at MAC Cosmetics for more than 3 years

    Pros

    You get 60% off products

    Cons

    Sales goals can be stressful

    Continue reading
  7. "Sales"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MAC Cosmetics part-time for less than a year

    Pros

    Cool fun nice place work

    Cons

    Cool fun no bad words

  8. "Glorified sales associate"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Artist in Toronto, ON

    I worked at MAC Cosmetics full-time for more than 3 years

    Pros

    60% off Gratis Pay isn’t bad for retail

    Cons

    Aggressive sales goals Poor work life balance

    Continue reading
  9. "great company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - MAC Artist 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at MAC Cosmetics part-time for less than a year

    Pros

    They are fantastic to employees! want you to learn and grow!! they have great training and advancement opportunities within the company!! and great discount

    Cons

    so hard to get a fulltime job with them (basically only management) and the hours they hire into often suck. Weekly - on-call /10hr/15hr/20hr etc. no one can make a living on this job alone and saturdays are often mandatory!

  10. "Great Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MAC Cosmetics full-time for more than 3 years

    Pros

    High wage Lots of training Fun atmosphere Lovely employees

    Cons

    No room for growth Aggressive sales targets for in store when conusmerism is highly focused on online

Found 1374 reviews