Lush Employee Reviews about "members of staff"

Cons

Unorganised Little care for employees Little training A lot of pressure on new members of staff Supervisors were rarely on the shop floor and when they were never communicated with each other resulting in chaos

Cons

A lot of staff are really judgemental especially if you're not vegan Managers and supervisorsers and supervisorsers and supervisors try to be supportive but do gossip about you to other members of staff As a newbie, it's hard to fit in and you're treated differently as you don't first have friends You will be frowned upon and drawn out for not smiling 24/7 You must approach every customers like 10 times each during their visit, even if they seem irritated. Some very lovely experienced staff members have applied for Superior roles a numerous amount of times but are always rejected so it's VERY hard to work your way up the ladder to expand in your career opportunity.

Cons

Bullying - I handed in my notice due to long term problems with bullying from the manager. Several members of staff reported the manager for bullying to the People Support team but nothing was done. They told me that they don't keep records of phone calls (4 were made that I'm aware of), and showed no concern over the bullying and continued aggressive behaviour of the manager. Very clique. Lots of immature behavior, especially within the management team - talking about people behind their back (name calling etc), shouting at staff and reducing them to tears (I could name 6 staff including myself who have been aggressively shouted at and cried as a result) etc. Some members of management making inappropriate comments about staff regarding their intelligence, personality or sexual orientation. The manager at one point started to listen to staff while they were having a private conversation and told me I should pretend she wasn't there. I also caught her going through staff belongings with no justification. There is clearly no respect for the team. Favoritism - some staff can do/wear whatever they like while others are shouted at for trivial things. If the manager likes you, you can get away with almost anything. No systems in place to support staff. After two and a half years of putting up with the bullying and stress I felt I had no choice but to hand in my notice and move on. Shame really when I joined the company on the understanding they were 'ethical'. Lots of sickness in the store, some were due to stress. Filthy staff room - I used to eat outside when I could, the drains stank and bowls, cups etc would often sit there unwashed for days.

Cons

I worked for LUSH for nearly 4 years. Trust me: 'Happy and nice' and 'Extroverted' are not synonymous. We don't have to be loud for customers to think the products and company are fun. The introverts at LUSH are burning out because some managers won't let them be themselves. You can be an attentive, kind, knowledgeable, and even energetic sales assistant with great UPTs, without putting on a loud front for the customers. Not only do A LOT of customers not want that, which shouldn't be news to LUSH at this point, but they can tell when someone's faking it. - Bullying of multiple members of staff by a supervisor was completely ignored. Even though the management agreed that her behaviour was completely unacceptable, she worked comfortably and without so much as a meeting or a warning as reprimand. - Management compared themselves to us and expected us to dedicate as much outside time to the company as them, (e.g. to constantly study LUSH and memorize up-coming products), which some of us just don't have the time to do. If LUSH was my entire career and I was receiving career wages, I absolutely consider it my duty to memorise at least 3 ingredients in 20 products in just a few days too, but if it's a 3 day job getting you through Uni or other commitments, then that's an unfair expectation. Also, some people such as myself, learned much more efficiently on the job than by reading a booklet.

Cons

Cult mentality #lushlife No district managers No cctv People experience (HR) are bullies, don’t trust them Don’t allow staff to join unions Wasn’t allowed union rep in meeting People Experience have no idea how to run an investigation, no conflict of interest -Someone involved in the investigation shouldn’t be a note taker in other people giving evidence! Managers are left to do their own thing, which means they can do what they want - a major risk to take, I was unfortunate in mine and ending up losing my job after coming forward to report them to HR for serious illegal activities going on at work. A lot of lush depends on your manager. I know some stores have great managers, others are horrible narcissistic bullies who are left to go unchecked. Mangers meetings are essentially a big group of lushies brown nosing each other and lots of hook ups and drinking. Mark spending an extraordinary amount of money some completely ridiculous and unnecessary things which half the time don’t even work. Relationships with managers and staff are allowed. I had a mangererer who had 2 sexual relationships with members of staff, one of them being very young. And another manager who was the first managers replacement who was sending pictures of himself to a staff member and would make out with staff on nights out. They also bullied long standing experienced staff to a point where everybody left within about 4 months of them joining.

Cons

Very intensive training with a lot of content to learn (but training is provided and even after training sessions colleagues are always more than happy to review training with you at any time) Very intense shifts because of the nature of the job - interacting with many customers

Cons

Management had favourites. There was a HUGE amount of favouritism going on, and these employees would get most opportunities- for example managing social media and running events, even when I had a degree in this area it was really hard for me to get into, no matter how many times I asked, because favourites got to do it first and were given priority. I was welcomed onto the social media team but never got to carry out any real jobs on it. This makes it near impossible to progress within the company because even if you are a loyal and effective worker, you'll be put behind the management's favourites just because they share interests/are friendly outside of work. We even had issues with a male member of staff really harrassing a female member of staff until she felt extremely uncomfortable working with him. This sentiment was matched by many other members of staff who found him creepy and unbearable. Management did not immediately fire him and just made it so the male and female in question were working on different floors, which I felt was a HUGE insult to the girl who had bravely stood up to management and a poor move for a company meant to be so ethical and against sexism or sexual harassment in ANY sense. Eventually he was fired anyway. Management could be pretty harsh, and really scrutinise you. My sales technique worked well but it wasn't enough for them- they wanted you to really bother customers until they bought something, and insist on them buying more than they wanted. We'd be told to do demos on customers, then be told off for doing too many. Management and supervisors also gave conflicting information on products. I was trained to believe one best-selling product was for sensitive skin but was later told by a supervisor that this was completely wrong. This could probably fixed with more training.

Cons

Sometimes the approach to customer service is draining, you can feel pushed to engage with customers that don't want to be engaged with and a pressure to be overly happy and excitable every minute of shift.