Lush Employee Reviews about "members of staff"
57% would recommend to a friend
(17 total reviews)
55% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "pay was good and products" (in 111 reviews)
- "Great Enironment and People!" (in 88 reviews)
- "The training they provide is good." (in 75 reviews)
- "The 1/2 price discount and the friendly staff and learning about different ingredients and how products are made." (in 63 reviews)
- "All good and great team" (in 58 reviews)
- "Management is bad and very controlling" (in 134 reviews)
- "Managers always watching how well you’re upholding the sales standards which can make the job feel pressured sometimes." (in 73 reviews)
- "One particular supervisor always had something to criticise, you could never do anything right, definitely not someone you could go to for help." (in 36 reviews)
- "Long hours and bad to work into the night" (in 33 reviews)
- "LOW SALARIES believe me we don’t get paid enough even though we’re pressured most of the time" (in 22 reviews)
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Found 17 of over 2K reviews
Updated Nov 28, 2023
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Reviews about "members of staff"Return to all Reviews
- 3.0Jul 26, 2021Sales AssistantFormer Employee, less than 1 yearOxford, England
Good benefits Lots of work to do
Unorganised Little care for employees Little training A lot of pressure on new members of staff Supervisors were rarely on the shop floor and when they were never communicated with each other resulting in chaos2
- 2.0Mar 18, 2019Sales AssistantFormer Employee, less than 1 yearLondon, England
Good Pay SOME friendly staff Bonuses Experience
A lot of staff are really judgemental especially if you're not vegan Managers and supervisorsers and supervisorsers and supervisors try to be supportive but do gossip about you to other members of staff As a newbie, it's hard to fit in and you're treated differently as you don't first have friends You will be frowned upon and drawn out for not smiling 24/7 You must approach every customers like 10 times each during their visit, even if they seem irritated. Some very lovely experienced staff members have applied for Superior roles a numerous amount of times but are always rejected so it's VERY hard to work your way up the ladder to expand in your career opportunity.3
- 1.0Jan 19, 2017Part of Management TeamFormer EmployeeNewcastle upon Tyne, England
50% Discount on most of the products is great if you love Lush. Some lovely staff. They make an effort to ensure ingredients are ethically sourced, not tested on animals and vegetarian/vegan Some opportunities for training, though these are not open to everyone.
Bullying - I handed in my notice due to long term problems with bullying from the manager. Several members of staff reported the manager for bullying to the People Support team but nothing was done. They told me that they don't keep records of phone calls (4 were made that I'm aware of), and showed no concern over the bullying and continued aggressive behaviour of the manager. Very clique. Lots of immature behavior, especially within the management team - talking about people behind their back (name calling etc), shouting at staff and reducing them to tears (I could name 6 staff including myself who have been aggressively shouted at and cried as a result) etc. Some members of management making inappropriate comments about staff regarding their intelligence, personality or sexual orientation. The manager at one point started to listen to staff while they were having a private conversation and told me I should pretend she wasn't there. I also caught her going through staff belongings with no justification. There is clearly no respect for the team. Favoritism - some staff can do/wear whatever they like while others are shouted at for trivial things. If the manager likes you, you can get away with almost anything. No systems in place to support staff. After two and a half years of putting up with the bullying and stress I felt I had no choice but to hand in my notice and move on. Shame really when I joined the company on the understanding they were 'ethical'. Lots of sickness in the store, some were due to stress. Filthy staff room - I used to eat outside when I could, the drains stank and bowls, cups etc would often sit there unwashed for days.13
- 4.0Apr 30, 2017Anonymous EmployeeFormer EmployeeLondon, England
- Occassional staff freebees! - Great discounts on great products - London living Wage (which you'll absolutely deserve because A LOT is expected of you) - A decent amount of Holiday days - I'm a big fan of the CEO, Mark Constantine, he's a good man. - Swapping shifts (in an organised manner) was always an option at my shop as long as management approved - You learn a lot about skincare, haircare and ingredients - Most management at my shop (including main manager) were understand and really decent people - Mobility within the company is an option if you're a hard worker - My managers were willing to train people in banking and such, if they showed interest which was great! - Company values!
I worked for LUSH for nearly 4 years. Trust me: 'Happy and nice' and 'Extroverted' are not synonymous. We don't have to be loud for customers to think the products and company are fun. The introverts at LUSH are burning out because some managers won't let them be themselves. You can be an attentive, kind, knowledgeable, and even energetic sales assistant with great UPTs, without putting on a loud front for the customers. Not only do A LOT of customers not want that, which shouldn't be news to LUSH at this point, but they can tell when someone's faking it. - Bullying of multiple members of staff by a supervisor was completely ignored. Even though the management agreed that her behaviour was completely unacceptable, she worked comfortably and without so much as a meeting or a warning as reprimand. - Management compared themselves to us and expected us to dedicate as much outside time to the company as them, (e.g. to constantly study LUSH and memorize up-coming products), which some of us just don't have the time to do. If LUSH was my entire career and I was receiving career wages, I absolutely consider it my duty to memorise at least 3 ingredients in 20 products in just a few days too, but if it's a 3 day job getting you through Uni or other commitments, then that's an unfair expectation. Also, some people such as myself, learned much more efficiently on the job than by reading a booklet.3
- 3.0Jun 2, 2022SupervisorFormer Employee, more than 5 yearsPortsmouth, Isle of Wight, South East England, England
50% discount Products Animal ethics Freshness policy Good pay Training
Cult mentality #lushlife No district managers No cctv People experience (HR) are bullies, don’t trust them Don’t allow staff to join unions Wasn’t allowed union rep in meeting People Experience have no idea how to run an investigation, no conflict of interest -Someone involved in the investigation shouldn’t be a note taker in other people giving evidence! Managers are left to do their own thing, which means they can do what they want - a major risk to take, I was unfortunate in mine and ending up losing my job after coming forward to report them to HR for serious illegal activities going on at work. A lot of lush depends on your manager. I know some stores have great managers, others are horrible narcissistic bullies who are left to go unchecked. Mangers meetings are essentially a big group of lushies brown nosing each other and lots of hook ups and drinking. Mark spending an extraordinary amount of money some completely ridiculous and unnecessary things which half the time don’t even work. Relationships with managers and staff are allowed. I had a mangererer who had 2 sexual relationships with members of staff, one of them being very young. And another manager who was the first managers replacement who was sending pictures of himself to a staff member and would make out with staff on nights out. They also bullied long standing experienced staff to a point where everybody left within about 4 months of them joining.1
- 5.0Oct 26, 2020Sales Assistant (Temporay)Former Contractor, less than 1 yearExeter, England
Employees are treated really well, pay is great and perks are even better Such a great community feeling You get a lot of training and staff are always happy to help you if you have doubts or questions You feel really valued and respected as a member of staff - treated with kindness from colleagues and bosses alike
Very intensive training with a lot of content to learn (but training is provided and even after training sessions colleagues are always more than happy to review training with you at any time) Very intense shifts because of the nature of the job - interacting with many customers
- 3.0Apr 2, 2020Sales AdvisorFormer Employee, more than 1 yearBirmingham, England
Among the sales and spa team I made friends for life, and we could really share our issues and difficulties without judgement. Amazing benefits, receiving 50% of products and lots of freebies. Some amazing and understanding supervisors who were there in a pastoral sense as well as professional. You received really good, thorough training and were paid for this training. The knowledge I gained from it is still really useful. Lush Birmingham had a chill out/prayer/private room for staff (usually reserved for crying) but was a thoughtful addition to the new store. It felt great to sell products I genuinely loved and customers, for the most part, were lovely. The company is very ethical and it felt good to know I was contributing to a good cause. I also got to host some parties which hinted that I could move up in the company a bit and develop more responsibilities, but this turned out to not be the case. I also got a free spa treatment on more than one occasion to help with therapist training, which was amazing and a really great way to treat and show appreciation to staff. The spa staff particularly were amazing, thoughtful and considerate people. They're very chilled on what you can wear and have- pink hair, tattoos, anything, as long as you wore just black and white and your apron, you were fine. Any shoes were okay too, which was handy.
Management had favourites. There was a HUGE amount of favouritism going on, and these employees would get most opportunities- for example managing social media and running events, even when I had a degree in this area it was really hard for me to get into, no matter how many times I asked, because favourites got to do it first and were given priority. I was welcomed onto the social media team but never got to carry out any real jobs on it. This makes it near impossible to progress within the company because even if you are a loyal and effective worker, you'll be put behind the management's favourites just because they share interests/are friendly outside of work. We even had issues with a male member of staff really harrassing a female member of staff until she felt extremely uncomfortable working with him. This sentiment was matched by many other members of staff who found him creepy and unbearable. Management did not immediately fire him and just made it so the male and female in question were working on different floors, which I felt was a HUGE insult to the girl who had bravely stood up to management and a poor move for a company meant to be so ethical and against sexism or sexual harassment in ANY sense. Eventually he was fired anyway. Management could be pretty harsh, and really scrutinise you. My sales technique worked well but it wasn't enough for them- they wanted you to really bother customers until they bought something, and insist on them buying more than they wanted. We'd be told to do demos on customers, then be told off for doing too many. Management and supervisors also gave conflicting information on products. I was trained to believe one best-selling product was for sensitive skin but was later told by a supervisor that this was completely wrong. This could probably fixed with more training.2
- 4.0Nov 20, 2018Anonymous EmployeeFormer Employee, more than 3 years
Colleagues very friendly and management are incredibly nice and helpful. Management were very flexible and understanding of each member of staff which makes work stress free.
Sometimes the approach to customer service is draining, you can feel pushed to engage with customers that don't want to be engaged with and a pressure to be overly happy and excitable every minute of shift.