LoyaltyOne Employee Reviews about "loyaltyone"

Updated Feb 13, 2020

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Found 22 of over 374 reviews

3.9
78%
Recommend to a Friend
96%
Approve of CEO
LoyaltyOne Interim CEO Charles Horn (no image)
Charles Horn
13 Ratings
Pros
  • "Good work life balance and most teams are flexible with remote work(in 43 reviews)

  • "Some great people below leadership(in 22 reviews)

  • Cons
  • "Awaiting on a buyer for AIR MILES(in 16 reviews)

  • "Uncertainty in future of the business as it is widely suspected that the US parent company is looking to sell LoyaltyOne(in 11 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "loyaltyone"

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    1. 5.0
      Current Contractor, more than 1 year

      I like working for loyaltyone

      Jul 13, 2019 - Quality Engineer in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Loyaltyone has a very good culture of respecting people, simply put, you can see smiling faces around the office and I like it a lot, this is my second time working for the company as an it consultant

      Cons

      Location might be the biggest con

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    2. 4.0
      Current Employee, less than 1 year

      Experience is highly team dependent

      Dec 6, 2019 - Senior Analyst in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Most of the 1 star reviews seem extreme to me, your experience will really depend on the team you are working on. I expect that large wave of negative reviews comes from laid off employees after recent corporate restructuring. -Nice office environment with standing desks and dual monitors -Free snacks and other perks -Good work life balance and most teams are flexible with remote work -Corporate travel discount -Earn 4 weeks vacation after 5 years tenure, fast for a private sector company

      Cons

      -Incompetent managers on some teams -VPs sometimes unwilling to let go of long-tenured managers and shield them from criticism despite their lack of results -Business is still on the path to recovery after hit from the 2016 expiration scandal -Uncertainty in future of the business as it is widely suspected that the US parent company is looking to sell LoyaltyOne. Hence the recent restructuring and cost cutting

      2 people found this review helpful
    3. 3.0
      Former Employee, more than 3 years

      Great Company Going Through Drastic Changes

      Sep 25, 2019 - Marketing Specialist in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      LoyaltyOne was an amazing organization for the time I spent there. They truly value their employees and encourage personal development and growth constantly. There's tons of opportunities to network, connect with other teams, and learn from hands-on experience. The culture is great and the perks are amazing - hands down, best of any company I've ever worked for.

      Cons

      Anyone who knows or follows LoyaltyOne has likely noticed some very drastic changes happening within the company. First, with the departure of the incredible CEO, Bryan Pearson, and an onslaught of senior leadership departures and lay offs. The company and it's parent company are no doubt, trying to figure out the future of LoyaltyOne and it doesn't look great. As with some previous reviews, proceed with caution when expressing interest here. Based on the current path the company is on, you may not be there for long.

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      7 people found this review helpful
    4. 1.0
      Current Employee

      False. Beware.

      Feb 13, 2020 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people. Great building. Great benefits.

      Cons

      Up for sale. LoyaltyOne has been dissolved and they are selling up. Precima has been sold. Awaiting on a buyer for AIR MILES. Recent posts on social media about an avid “collector” who submitted a cartoon about a recent promotion. That “collector” is actually a marketing exec who’s followers have tripled since the post and is now monetizing from the repost. Embarrassing lack of leadership. Embarrassing lack of truth towards the public. Just let it go

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      9 people found this review helpful
    5. 4.0
      Former Employee

      LoyaltyOne - Experience

      Feb 22, 2017 - Associate of TW in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I had the opportunity to work with like-minded career driven individuals and work on some exciting projects. I was challenged on a weekly bases and had the support of my managers to make important decisions without the feeling of being micro-managed. All-in-all it was a privilege to work with the LoyaltyOne TW(HR) family. Here are some highlights that I personally experienced: • Great programs to learn and develop your career • Highly collaborative culture • Opportunities to work outside of your box and take on projects in other areas of HR • Supportive and down to earth leaders

      Cons

      The work can get overwhelming at times and the leaders have to invest more time in understanding and fixing the dynamics in smaller teams.

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      1 person found this review helpful
    6. 5.0
      Current Intern, more than 1 year

      Great place to work!

      Jun 16, 2017 - Communications and Events Co-Op in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I am a co-op at LoyaltyOne and I can honestly say it has been a blast. My department specifically treats associates well. We are all equal, everyone is valued, and everyone is held to a high standard of accountability. Love the work culture - very young and fun company to work for, especially as a millennial. Great work life balance, lots of perks, and most importantly a great co-op program. Moving to a new office in the east end, that is centered around activity based working. They are trying to create a collaborative work environment and I think that is very valuable. Values career engagement, and creates many opportunities for movement and growth throughout the company. Creates many opportunities to hear from associates, and they actually listen to the feedback they are getting. Overall, great company to work for.

      Cons

      Moving to the east end so will be off the Subway line. Tech aspect of the company is not always the greatest. BT not helpful. AIR MILES brand is being revitalized but many people still have negative image of the brand in their mind.

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    7. 5.0
      Current Employee, more than 3 years

      Putting the Human into Human Resources

      May 4, 2016 - Human Resources in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company has a long standing record that speaks for itself - 7 years and counting as a best employer, over 4 years as a most admired culture, repeated green employer awards, and a leadership team that cares about it's employees. Sure, LoyaltyOne isn't for everybody - and it shouldn't be. The company looks for unique traits in its hires beyond the job specific skill sets. Not everybody will make it here. Why? Because we are always changing. For the better. Which means you need to be open to new ideas, flexible, energetic and willing to lean in and have a point of view. You want to join a leading edge HR team? Not afraid to make change and experiment with new ideas? Love outstanding peers and and collaborating and learning from your team mates? This is what bring me in with a smile every day! I have had job rotations on the team over the years and ongoing support from the HR leaders to grow and learn.

      Cons

      Commute downtown if you don't live downtown

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    8. 5.0
      Former Employee, more than 1 year

      LoyaltyOne was a wonderful company to work for.

      Jun 4, 2016 - Associate Brand Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very collaborative work environment (within department and inter-departmental as well) Employees who truly care about doing whatever is necessary to produce the best work possible State of the art office space (it's won awards and is a pleasure to work in) Employees are compensated fairly Dedicated to corporate social responsibility - this is evident throughout the office on a daily basis and it's truly inspiring! More "perks" above and beyond salary, benefits and annual bonus than you could ever imagine - it's like a dream come true! There's a reason why L1 has been on the list Canada's top employers for so many years!

      Cons

      Anyone who has the nerve to complain about LoyaltyOne as a company must just love to complain. You'd be hard pressed to find another company that does as much good for their employees and community as L1. I really don't understand why their average rating is so low. If you can't be happy at L1, you can't be happy anywhere.

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      1 person found this review helpful
    9. 5.0
      Current Employee

      Best In Class Employer!

      Dec 30, 2014 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      LoyaltyOne has a very strong corporate culture of collaboration and teamwork. Despite title or seniority within the organization, everyone is friendly and willing to lend a hand when needed. They have competitive compensation and benefits package, which includes summer hours, tuition reimbursement and extra air miles as recognition. Due to the size of the organization, there is a lot of opportunity to grow your career at LoyaltyOne and even try new departments and areas within the business. Great work-life balance, including the ability to work from home when needed.

      Cons

      Due to the need to continually strive to be better and stay ahead of competition, changes in the organization take place which can include restructuring. LoyaltyOne has done a good job of maintaining its strong culture throughout the changes, but it can be hard to see good people leave as a result of change.

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      3 people found this review helpful
    10. 1.0
      Current Employee, more than 1 year

      HR Professionals Beware!

      May 3, 2016 - Human Resources in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent benefits, onsite gym, subsidized cafeteria.

      Cons

      The turnover (both voluntary and involuntary) is the highest I have ever experienced in any organizations I have worked for. Many departments within HR have had over 100% annual turnover for the past 2-3 years. There is no HR strategy and the same work gets done year after year with no actual results. HR Leaders will cave to any request by Senior Management regardless of the impact on people. Front line HR roles bear the brunt of "client" anger and do not get any support from their leaders. The HR Leadership team is by far the weakest group of HR "professionals" I have ever worked under. HR technology is owned by the parent company in the US so there is very little input or authority the local HR group has to make changes. HR Managers and below are very hard workers and good people, but are constantly bombarded with "strategy" changes, reporting structure changes, and overall indecision to be effective. There is no senior leadership expertise in the areas of Recruitment, Performance Management, Employee Culture, or HR Strategy. Recruiting Professionals, DO NOT accept a job at LoyaltyOne/Precima

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      20 people found this review helpful
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