LoyaltyOne Employee Reviews about "air miles"

Updated Jun 23, 2020

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Found 19 of over 374 reviews

3.9
78%
Recommend to a Friend
96%
Approve of CEO
LoyaltyOne Interim CEO Charles Horn (no image)
Charles Horn
13 Ratings
Pros
  • "Good work life balance and most teams are flexible with remote work(in 43 reviews)

  • "Some great people below leadership(in 22 reviews)

  • Cons
  • "Awaiting on a buyer for AIR MILES(in 16 reviews)

  • "Uncertainty in future of the business as it is widely suspected that the US parent company is looking to sell LoyaltyOne(in 11 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "air miles"

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    1. 5.0
      Current Intern, more than 1 year

      Great place to work!

      Jun 16, 2017 - Communications and Events Co-Op in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I am a co-op at LoyaltyOne and I can honestly say it has been a blast. My department specifically treats associates well. We are all equal, everyone is valued, and everyone is held to a high standard of accountability. Love the work culture - very young and fun company to work for, especially as a millennial. Great work life balance, lots of perks, and most importantly a great co-op program. Moving to a new office in the east end, that is centered around activity based working. They are trying to create a collaborative work environment and I think that is very valuable. Values career engagement, and creates many opportunities for movement and growth throughout the company. Creates many opportunities to hear from associates, and they actually listen to the feedback they are getting. Overall, great company to work for.

      Cons

      Moving to the east end so will be off the Subway line. Tech aspect of the company is not always the greatest. BT not helpful. AIR MILES brand is being revitalized but many people still have negative image of the brand in their mind.

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    2. 3.0
      Current Employee, more than 5 years

      A Good Run While It Lasted

      Nov 1, 2019 - Associate Director in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A lot of Charity and Community work for good causes State of the art office facilities, big screen TVs in meeting rooms, free wifi for personal e-devices, game rooms, free snacks and drinks Globalized - more than 20 offices around the world and work with top fortune companies and leading brands Young and diverse Subsidized Cafeteria Perks such as AIR MILES, stock purchase plan, RRSP Won numerous awards: LEED Platinum Certified for Commercial Interiors Best Employers 2010-2018, 2019 Most Admired Culture 2010-2019 Top Employer Young People 2012-2019 Greenest Employer 2010-2019 Great Place to Work Awards: - In Canada 2014-2019 - For Women 2016-2018 - For Millennials 2018 - For Giving Back 2019 - For Mental Wellness 2018-2019 Canadian HR Awards: - Talent Strategy 2017 - Venngo Award of Excellence for Financial, Physical & Mental Wellness 2016 ATD Best Award 2018 ARIDO Interior Designer Award 2018 Elevate Most Innovative Workplace 2019 Contact Center Employers of Choice - Gold Certification 7 years in a row (2010-2016) Most Influential Brand 2012, 2013, 2014

      Cons

      Hey days long gone and here comes the pain. Struggling to meet financial top and bottom lines. Board of directors of the parent company is keeping a close eye on everything and everyone in the company. A lot of great folks have left the company and those who are still here are either unhappy or looking.

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      7 people found this review helpful
    3. 4.0
      Current Employee, more than 5 years

      Good Company

      Jun 23, 2020 - Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Culture and people are great

      Cons

      Lower Pay, organization subject to groupthink - success and futre of Air Miles Program internally is overstated

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    4. 1.0
      Current Employee

      Job Applicants Beware!

      Jan 3, 2020 - Anonymous Employee in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      One of the nicest offices in Toronto. Used to be a great place to work.

      Cons

      When times gets tough, the screws tighten. A new wave of micromanaging culture where everyone is on edge makes it not a fun place to be. This company used to value its employees and want them to be happy - very much the opposite now. I’ve seen first hand HR and Air Miles leadership be petty and vindictive just for the sake of demonstrating their power over others. Mean girls in Marketing is totally true. If you are going into an interview ask “What happened to Bryan Pearson?” And “what are Alliance Data’s (the parent company) plans for the business?”

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      12 people found this review helpful
    5. 1.0
      Current Employee, more than 10 years

      Untrustworthy management, uncollaborative office space

      May 9, 2019 - Senior Developer in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      New clean Globe & Mail building with bistro, Shuttle bus from Union Station, OK benefits and AIR MILES Reward Miles anniversary bonuses, SOME great co-workers I call friends, latest hardware technology.

      Cons

      Bad non-collaborative office environment, first come first serve sitting, horrible year-end KPO review system with uncompetitive bonuses in the industry. Too much favoritism, back-stabbing co-workers and useless managers that don't stand up for you nor the team, management kiss butt their directors and account teams, grow some balls! Toxic work environment with too many politics. Poor software technology that they keep changing vendors while others companies are ahead of times. Directors in the marketing group are a scam hire and fake, they think they know all but they don't, sadly the AIR MILES brand is dying while others are evolving. Look elsewhere for growth opportunities and promotions, not here with so many budget cuts and layoffs.

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      16 people found this review helpful
    6. 1.0
      Current Employee

      False. Beware.

      Feb 13, 2020 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people. Great building. Great benefits.

      Cons

      Up for sale. LoyaltyOne has been dissolved and they are selling up. Precima has been sold. Awaiting on a buyer for AIR MILES. Recent posts on social media about an avid “collector” who submitted a cartoon about a recent promotion. That “collector” is actually a marketing exec who’s followers have tripled since the post and is now monetizing from the repost. Embarrassing lack of leadership. Embarrassing lack of truth towards the public. Just let it go

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      9 people found this review helpful
    7. 1.0
      Current Employee, more than 10 years

      Was once a great place but now is a Sinking ship...

      Oct 22, 2018 - Senior Developer in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice open office but there was nothing wrong with previous office. Great concept to sit anywhere and on any floor and work with your laptop. Free shuttle bus to and from Union station. Company perks are nice but not as good as used to be, slowly things are cutting back. Some lunch and learn seminars. Allows to work from home but it's frowned upon even there's a policy to work from home. Some great associates, a mixture of young and older.

      Cons

      Too many managers, and many are not trained to be managers, were promoted by manager friends, most have attitude and are selfish, management does not care about the staff. HR is useless and sides with managers. Employee KPO reviews + annual bonus is a disgrace and below industry standards. Senior Leadership team has no direction about AIR MILES reward program since the miles expiry controversy, it has become a PR nightmare and a sinking ship. Too many upset clients and collectors that some withdrew from the program. Less workload, too much stress, can't trust some people, too much backstabbing, poisoned workplace. No career advancement.

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      13 people found this review helpful
    8. 1.0
      Former Employee

      Toxic Company Run by Bullies in Management

      Nov 6, 2018 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Bistro, shuttle to and from Union Station, nice new office

      Cons

      Completely toxic work environment where many managers have no idea how to actually manage people. This turns what could be a decent workplace into a miserable, toxic work environment run by ego-maniacs. There is a lot of politics, toxicity, and bullying happening that is frankly a disgrace. Never experienced anything like it, which is very sad since there are actually many bright, smart, decent people working there. On top of all of that, the Air Miles brand isn't doing great since expiry. People have lost confidence, clients jumped ship, and the correction has been slow. None of the perks (nice new office, bistro etc) are worth being treated the way many employees are being treated every day. Tread very, very carefully.

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      17 people found this review helpful
    9. 2.0
      Former Employee

      Customer Service - Travel

      May 9, 2016 -  in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very good pay and benefits

      Cons

      Where to start... This is the only company that strives to make money off a call centre...focus is on saving costs rather than servicing clients You are constantly lying to people because your hands are tied as to what you can or can't do The Air Miles program is the most restrictive, confusing and antiquated loyalty program and your whole day is spent explaining upper management's ass-backward decisions and changes Call after call after call because they don't staff properly and blow service levels then blame it on you for exceeding call times! Predatory managers and team leaders whose sole function seems to be painting targets on people's backs and making sure they fail Unrealistic sales targets with little to no support Very little camaraderie with fellow employees because most work from home Dreary call centre in Mississauga which looks more like a Costco warehouse than an office Advancement opportunities exist but people are being constantly shifted around into other positions or back to their original one Archaic systems - you can't even pull up the company website on your computer! Slow desktops even though the hardware is modern Upper management only cares about the parent company's stock price I could go on and on

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      8 people found this review helpful
    10. 1.0
      Former Employee, more than 1 year

      A big kindergarden, it's all talks and all about looking good

      Feb 26, 2017 - Senior Software Developer in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great and stable place if you just want to play along and get paid Sit there with your headset on, don't offend anyone and don't bring up issues then 10 years will pass by. You don't really have to work hard and do much. Good work/life balance

      Cons

      It's all about presenting yourself while actual hard work gets you nowhere because nobody knows and cares. It may even offend many people as they are just there for the 9-5. So you'll get backstabbed and terrible reviews from the peers and manager knows nothing about your work. Those who raise to managetorial position are full of propaganda and political while totally incapable and makes no decisions. Not sure what kind of good music my manager listens to all day but I was moved by higher level management to another floor to work on something else for half year and he doesn't even know. Lots of dishonest practises from employee level to the company as a whole. For the employees, it's all about what it appears you have done. For the business, they even hide rewards from their collectors who finally collected enough to redeem. It's removed only when people have found out and got exposed. They also tried to expire the Air Miles but failed only by law. (This section is also a hint to what kind of person you need to be in order to climb up higher in this company.) A terrible place if you're honest, hardworking, and actually capable.

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      10 people found this review helpful
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