Love's Travel Stops & Country Stores Manager Reviews

Updated Aug 2, 2021

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Found 400 of over 1,349 reviews

3.9
76%
Recommend to a Friend
97%
Approve of CEO
Love's Travel Stops & Country Stores Founder and Executive Chairman  Tom Love
Tom Love
285 Ratings
  1. 4.0
    Current Employee
    Featured Review

    good place to work

    Dec 18, 2020 - Senior Project Manager in Oklahoma City, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits. Nice family company.

    Cons

    Tend more toward a Waterfall approach although a portion of the culture would like to do Agile.

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  2. 5.0
    Current Employee, more than 10 years

    Family

    Aug 2, 2021 - Restaurant General Manager in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    the company takes care of you in the time of need. the company has great benefits and pay plenty of opportunity

    Cons

    no notices on moving or promotions. its kind of like its just sprung on you and you have to make a choice right than and their.

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  3. 2.0
    Current Employee, more than 1 year

    Good company that cares more for customers/profits than employees.

    Jul 25, 2021 - Truck Care Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Love's shares if your store is in a good location and profitable. (only if you can stick it out for 7 years). Career Progression if you're halfway decent is good. Once above the store life seems to get easier.

    Cons

    Extreme Micromanagement, especially on the East Coast. The amount of requirements on truck care managers is ever increasing and the amount of support is continually decreasing. Nobody is asking for the lowest level of leaderships opinions/suggestions or how they can help make the job more efficient. The lack of any semblance of Work / Life balance. i.e. working 65+ hours a week and never getting a lunch break (one isn't even scheduled on the task list for managers).

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  4. 4.0
    Current Employee, less than 1 year

    new employee

    Jul 30, 2021 - Operations Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The team is great as we all help ach other in daily activities Meet lots of new and interesting people daily Management is very considerate of personal time

    Cons

    I have nothing negative to say at the moment, everything is going well to this point.

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  5. 4.0
    Current Employee, more than 3 years

    Great Place to grow your career

    Jul 29, 2021 - Operations Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    growth opportunity great place to grow your professional network work life balance has gotten better now that OMs are hourly

    Cons

    salary coming in as an OM can vary just know your worth a fight for it because chances are you wont get what you think your worth. promotion not based on performance in some case

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  6. 5.0
    Current Employee, less than 1 year

    Management Appreciation

    Jul 27, 2021 - Fresh Food Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    My job performance is not only appreciated by my management team but also by corporate and that makes me proud to be apart of a team who genuinely cares.

    Cons

    Having to pick up the slack of slackers, but hey that’s everywhere you go. There aren’t very many cons at this time.

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  7. 2.0
    Current Employee

    Operations Manager

    Jul 17, 2021 - Operations Manager in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The business model is straightforward and similar to other retail locations.

    Cons

    Staffing is a continual issue for most locations making the work environment stressful. Operations Manager job description is deceptive and should include tire care manager, restaurant manager, bathroom attendant, cooler and shelf stocker, and general maintenance engineer. The company invested in a new scheduling program that continues to produce unreasonable team member schedules. Despite negative feedback senior management refuses to review the flawed system. Promotions lack fairness. Promotion are solely based on cultural quotas and military service ignoring performance, tenure and results. Pay for this position is not equal to work and results expectation. Loves Shares program was eliminated for the this position and reduced for the GM position making the current pay structure fall behind similar jobs with other retailers.

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  8. 4.0
    Current Employee, less than 1 year

    Constent Improvement needed

    Jul 19, 2021 - Operations Manager in Holly Springs, MS
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A great place to work. Out line for job duties are simple. If followed.

    Cons

    The expectations set by corporate are unrealistic. Example. Doing CBTs while waiting on customers is not effective. Nor is it good customer service.

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  9. 3.0
    Current Employee, more than 3 years

    Love's

    Jul 27, 2021 - General Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Love's takes care of it's hourly team members, always looking to do what's right for them. They paid out bonuses as well as gave raises to all team members that stayed working throughout the pandemic. They paid both hourly and salary employees to stay home for 2 weeks if they tested positive for Covid. The work can be demanding but when you have a great team it's easy to take care of business. Work life balance depends on your ability to get and stay staffed and whether you have a District Manager that cares. District level management allows store level management to make calls on rate of pay when hiring as well as disciplinary actions that are needed. Good benefits package, including benefits provided for part time team members.

    Cons

    Love's changed it's profit sharing structure effectively giving me a minimum of a $12 k per year pay cut and there was nothing I could do about it without walking away from $100K in pending profit sharing that vests at different percentages in periods of 3 years through 7 years. Over the next few years I will make approximately $50k less than when I started this career path. Difference of paying off a mortgage vs maybe being close to paying off a mortgage. Not sure I will stay once I get to the 7 year mark unless there is a re-alignment of salary. On this note for GM's the change in profit sharing ranges from $1200-$25,000 per year with no adjustment in salary. The GM's that are taking the hit in pay are running the most profitable locations. Love's is currently hiring assistant managers and Operations Managers(OM's) in at higher salaries than their General Managers, albeit due to no longer including them in the profit sharing program. Personally I have an OM that was grandfathered into the profit sharing program that makes approximately $5k more per year than I do, nothing against the OM as he is knowledgeable and does plenty of work. It's from the standpoint that the GM should be the highest paid person in the building. It's a de-motivating factor to take a $12k pay cut and have subordinates that make more than you do.

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  10. 5.0
    Current Intern, less than 1 year

    A good summer experience

    Jul 21, 2021 - Retail Management Intern 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Paid 15$/hr for an internship focused on learning. Management experience Recruiting, interviewing, PNL analysis experience.

    Cons

    Working in the operations of a travel stop is not for everyone. Customers can be difficult.

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