Long & McQuade Reviews

Updated Jul 26, 2021

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Found 107 of over 119 reviews

3.5
67%
Recommend to a Friend
88%
Approve of CEO
Long & McQuade President; President, Yorkville Sound Steve Long
Steve Long
46 Ratings
Pros
  • "Great store management and friendly work environment(in 9 reviews)

  • "Almost everyone working there is either a musician or technician or teacher, so they all understand the needs of the clientele(in 8 reviews)

  • Cons
  • "Low respect from upper management for tasks well done/initiatives(in 5 reviews)

  • "low pay(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Good Place to Work

      May 17, 2021 - Administration in Pickering, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      comfortable environment good hours good people

      Cons

      so far there have been no cons

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    2. 2.0
      Former Employee, more than 5 years

      This job is a good stepping stone, don't get sucked in by the culture.

      May 18, 2021 - Sales and Rentals Associate in Vancouver, BC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Discounts on gear (after 1 year) -Access to what used gear is available across Canada. -You might learn something. -If you are smart you will acquire the gear you need as fast as possible for the least amount of money and get out of there.

      Cons

      -2 weeks of vacation a year, They will give you a hard time if you try to go on a leave of absence too soon into starting to work there. -No discount until after 1 year. -You will almost never get overtime. They will offer lieu hours instead, and then often not give them to you. (which obviously isn't legal) -They will encourage you to finance from them. This isn't inherently bad, but you can get better financing rates from your bank. Don't do this unless your credit is thrashed. -Unlike other smaller shops where there are opportunities to go to Gear conventions like NAMM, L&M has specific buyers they will send. -Many tactics are used to keep employees complacent: >You will be strongly discouraged from talking about wage or salary. >From what I've seen they often try to play 'good cop, bad cop'. You probably wont get along with your boss, but you'll like your bosses boss.

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      5 people found this review helpful
    3. 2.0
      Current Employee, more than 8 years

      Low pay but lots of responsibility

      Jun 25, 2021 - Sales & Rental Associate in Brampton, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some very good co-workers, highly knowledgeable in their respective areas.

      Cons

      Low wage, micromanaging middle management, poor health and safety protocols

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      1 person found this review helpful
    4. 4.0
      Current Employee

      Good company culture for band repairs

      Jul 7, 2021 - Band Instrument Repair Technician in Quebec, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pays training, no fuss about orders for parts and tools

      Cons

      Low entry salary, sometimes things are slow since it's a large company

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    5. 1.0
      Former Employee, more than 1 year

      Poor pay, sneaky management

      Jul 26, 2021 - Sales and Rental Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Discounts on rentals - Fun coworkers - Surrounded by music gear

      Cons

      The biggest problem with this company is their pay structure is severely out of date. A large part of the companies success is built on not paying a living wage, and the current wages are no longer appropriate for big cities.

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    6. 4.0
      Current Employee

      L&M review

      Jul 8, 2021 - Piano Teacher/Instructor in Vancouver, BC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good wages, fairly organized company.

      Cons

      Sometimes not paid for no shows if problem with student credit card.

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    7. 2.0
      Former Employee

      Laughable pay - high expectations

      Mar 21, 2021 - Sales 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work with instruments every day, most staff are great, customers are generally great. Great discounts, unless you are part time. Good training program.

      Cons

      The pandemic has really shown this companies true colors, employees found out where they stand pretty quick this year. Pay is completely unliveable, and quite frankly insulting. A ton of experience is expected to get a job here, but compensation is not in line with this, at all. Hope you live with your parents. No vacation for first year, that sucks. Most companies offer paid vacation in the first year now. No holiday bonus, of any kind, despite having to work every single day except Christmas Day. Hope you don't have a family. Retail hours around the holidays are what they are.. but it would be nice if the extra work was even slightly acknowledged. Benefits are really bad, and paid for by the employees. It is comparable to simply get your own package outside of the company.

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      5 people found this review helpful
    8. 1.0
      Current Employee, more than 5 years

      Great for the customer… Not the staff

      Jul 6, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I would have to say that the people you get to work with are the best thing about working at Long McQuade. I’ll hand it to the company, they make some pretty good decisions in hiring. However, that’s the only good thing I can say about them.

      Cons

      Low pay If you were someone just out of high school, or even college and looking to get a job to make some money while you get your ducks in order, so to speak. Then this would be a great place to be. However, if you’re looking to start a family or get a house or do anything that requires you to take on more responsibility in life… I urge you to look for a different job. Even after working here for over five years, I make three dollars above minimum wage in Ontario and that barely covers my bills, gas and food. Essentially you live paycheque to paycheque on this wage. High turnover rate The store I’m working at right now, has lost over 10 people in the last eight months. To be honest those numbers are probably even more, I just can’t remember all of them at this moment. All of this turnover stems from one thing… Lack of support from management Whether it’s airing out grievances, or asking general questions about wages and morale in the workplace… There seems to be a lack of support from the management team, it creates the sentiment of “ The staff can’t trust management with anything they might have an issue with.”

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      3 people found this review helpful
    9. 3.0
      Current Employee, more than 1 year

      Good people, needs better pay

      Jul 3, 2021 - Sales and Rentals Associate in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great coworkers, management at my location is great, great staff discounts, customers are generally great to work with.

      Cons

      Pay is only slightly above minimum, job can be very demanding. No HR department.

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      3 people found this review helpful
    10. 4.0
      Current Employee, more than 3 years

      Great environment, pay is lacking.

      Jun 24, 2021 - Sales and Rentals Associate in Edmonton, AB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great co-workers, fantastic customers for the most part, good benefits.

      Cons

      Can cause unwanted stress and pay is lacking and not competitive.

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      1 person found this review helpful
    Viewing 1 - 10 of 107 Reviews

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