London Underground Reviews

Updated May 16, 2020

To filter reviews, or .
4.1
89%
Recommend to a Friend
77%
Approve of CEO
London Underground Commissioner Mike Brown
Mike Brown
72 Ratings
Pros
  • "Good perks of free travel and plenty of annual leave(in 23 reviews)

  • "great place, laid back, lots of different people to work with, lots of cut aways, free travel, lots of annual leave to play with(in 8 reviews)

Cons
  • "Extreme shift work, work/life balance and sometimes challenging with customers(in 18 reviews)

  • " unsocial hours (in 6 reviews)

More Pros and Cons
  1. "Excellent"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time

    Pros

    Good pay, working conditions etc

    Cons

    Shift work, pressure, customers experience

    London Underground2020-05-17
  2. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time for more than 5 years

    Pros

    Generally good place to work

    Cons

    Can be unexiting, also beauracracy

    London Underground2020-05-01
  3. "Amazing place to work with fantastic salary."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Csa1 in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time for more than a year

    Pros

    - Salary - Holidays. - Sick pay - Pension

    Cons

    - Career development. - The job could be repetitive.

    London Underground2020-04-15
  4. "Good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at London Underground part-time for more than 3 years

    Pros

    Great Salary and yearly review of competence

    Cons

    Difficult to move from operational role (station staff) to office roles

    London Underground2020-03-16
  5. "Cannot fault the company, best one I've ever worked for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Engineer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time for more than 5 years

    Pros

    Work life balance, available overtime, benefits, working hours, wage

    Cons

    Early start time can sometimes means tiresome days

    London Underground2020-02-27
  6. "Overall good."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in London, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at London Underground part-time for more than 10 years

    Pros

    Fantastic holidays. Great pension plan.

    Cons

    They own your very soul.

    Continue reading
    London Underground2020-02-03
  7. "Excellent Salary"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in London, England

    I have been working at London Underground full-time for more than 5 years

    Pros

    10 week holidays 2 four day weekends off every 15 weeks

    Cons

    Early and late shifts can be difficult

    Continue reading
    London Underground2020-01-27
  8. "LUL"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Skilled Track Operative in Stratford, London, England
    Recommends
    Positive Outlook

    I have been working at London Underground full-time for more than 3 years

    Pros

    Great benefits and job security

    Cons

    Poor work / life balance and working conditions can be unpleasant

    London Underground2020-01-23
  9. "Working life"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Assistant I in London, England
    Recommends
    Positive Outlook

    I have been working at London Underground full-time

    Pros

    Busy shifts, good pay free travel free uiform

    Cons

    Difficult shift patterns hard management shift exhaustion

    Continue reading
    London Underground2020-01-08
  10. "Great graduate training program, very political and not female friendly for career progression."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Engineer in London, England
    Neutral Outlook
    No Opinion of CEO

    I worked at London Underground full-time for more than 8 years

    Pros

    Very good graduate training program. Good pension (final salary), good mat leave benefits, good holiday benefits. Structured organisational level technical standards.

    Cons

    Very political and a little pale, male and stale. People are very nice but many are very institutionalised. Career progression is often limited and not based on merits, which results in a lack of competency in middle level management and in turn loosing valuable competent employees. HR does not provide appropriate assistance/guidance in the interest of the employee. There are some good pockets (if the managers are competent and reasonable) but many more are not-so-good/toxic pockets in the organisation. Most importantly, people (and their knowledge) are not treated as the most valuable asset. Lessons learnt sessions happen often but the lessons just get filed away and never get implemented to reduce the waste the public money. Often the failures are rewarded.

    Continue reading
    London Underground2019-12-10
Found 139 reviews