Liberty Travel Reviews | Glassdoor.ca

Liberty Travel Reviews

Updated Sep 10, 2019

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Found 271 reviews

2.5
StarStarStarStarStar
Rating TrendsRating Trends
35%
Recommend to a Friend
10%
Approve of CEO
Liberty Travel CEO Randy Alleyne (no image)
Randy Alleyne
38 Ratings
Pros
  • "great people, fun job, decent perks(in 16 reviews)

  • "Travel Perks, Conferences in the Caribbean, National Ball(in 8 reviews)

Cons
  • "With this said, it was put onto the Team Leaders of the offices to keep training new people, which took away from other things(in 24 reviews)

  • "It is unfortunate the lack of support from upper management and HR the front line gets (the travel agents)(in 22 reviews)

More Pros and Cons
  1. "Ok"

    StarStarStarStarStar
    Former Employee - Travel Consultant 

    I worked at Liberty Travel full-time

    Pros

    Decent money if you sold.

    Cons

    Bad management, lots of turnover, no work life balance.

    Liberty Travel2019-09-11
  2. "ustomer Engagement Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Engagement Specialist in Paramus, NJ

    I have been working at Liberty Travel full-time for more than a year

    Pros

    Great exposure, excellent team dynamics

    Cons

    Misunderstandings from time to time

    Advice to Management

    None

    Liberty Travel2019-08-12
  3. "Airlines continental fabulous fifties"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Airline Sept in Ramsey, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Travel full-time for more than a year

    Pros

    First job when starting a family tracing tickets and input with Sabre system

    Cons

    Our manager passed away

    Advice to Management

    Rehire for agent branches rehire

    Liberty Travel2019-06-11
  4. Helpful (1)

    "great for entry level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Consultant 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Travel full-time for more than 3 years

    Pros

    FAM trips, benefits package, and friendly environment.

    Cons

    No structure, unprofessional, lack of travel knowledge.

    Advice to Management

    Reprogram how you coach and lead the teams. Offer them more training or experience, set example of being organized and structured.

    Liberty Travel2019-06-02
  5. "High stress, long hours, high pressure sales job for low base salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liberty Travel full-time for more than a year

    Pros

    Travel perks, fun company culture

    Cons

    No work life balance, always expected to wok over time, low base salary, high stress

    Liberty Travel2019-06-10
  6. "Not Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Liberty Travel full-time for more than a year

    Pros

    Opportunities to travel, simplicity of certain systems, learn about about the world

    Cons

    Choatic leadership - they went through some restructuring during my time there but my team had 4 differnet team leaders in the 18 months I was there. High turnover The equal pay for all is good in theory but not so much when people in NYC and Boston make the same as people in much smaller and cheaper areas.

    Liberty Travel2019-04-03
  7. Helpful (11)

    "Read before you even interview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Agent 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liberty Travel full-time for more than 3 years

    Pros

    discounts on travel, some free stays at hotels

    Cons

    This is not a good place to work nor is it an easy job. Selling Vacations should not be this difficult and stressful.You get hired go through 2 weeks of training to make $14 an hour. They make you believe you’ll make a lot of money by selling but unless you are what they call a diamond agent you will only make $100-$300 in commission each month. They convince you by saying 'uncapped comission’The cost of everything,... food, homes, rent, insurance, electricity, water, gas, even travel has gone up and Liberty Agents are still being paid the same bottom of the barrel .upper management and new region leaders make a killing and agents and store managers get nothing, why not pass the profit down where it belongs? store managers stay on top of every agent like theyre babies making sure they're using the systems and micromanaging their day to day duties, listen to their phone calls. how do you expect people to stay in the job and want to work hard for bare minimum and are being controlled (so many people start and within 2 years leave )You are better off working somewhere else for the same amount or even less and not having to deal with the stress and pressure and favoritism and bad attitudes. The way managementspeaks to people is degrading , rude and mean, especially on the last day of the Month.Nothing is ever good enough even when you hit your goal. Always being told more , more, this is not good enough and do what you have to to get it. Which causes agents to add money in fear of management. They have no respect for the agents, and make you think they do all of these conferences and buzz parties for you. No one cares about them and the only reason people attend is in fear of management. you are not paid for these and must attend. They make you pay for gas and tolls even to go out of your own pocket .I have even seen my manager brought to tears because of the pressure and stress of getting team members to go to these things without threatening them, and the pressure and stress from management to get payments in early and make your numbers and even doubting the manager when my team and I know the manager is amazing. Some people are set up to fail so they have a reason to fire them They tell you they have all of these tools for you to use and make more money but all of these people coming in through Kioks at the mall are mostly fake emails. The calls coming through on the call line are almost always bogus .There are some bookings , but not enough to say these are great tools for you to make more money. They say work life balance is good here and that’s the funniest and the biggest lie . because you’re expected to reply to text messages and emails if you’re off and may even get a call or two from management and must answer. Times you’re in the office until 9 pm, so if you have a family this job is not for you. you cannot take vacation from January to July this is called high season and you need to be in the office. the gave people extra vacation hours to use if you run out of your regular vacation hours, funny because they dont let you use the vacation hours you already have. They keep men who sexually harass several women in the company with no consequences, how does HR live with themselves working in this company?

    Show More

    Advice to Management

    If you can’t respect your people, back off sometimes and pay people more for working so hard,having customers talk down to them, work tirelessly to be told “I found it cheaper online” then maybe you need to face reality and get rid of irrelevant jobs that you keep creating in HQ or just shut down all together.

    Liberty Travel2019-03-21
  8. Helpful (6)

    "Sounds glamorous- but stressful and unbalanced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Consultant 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Travel full-time for more than a year

    Pros

    Opportunity for FAMs. Conference and ball each year. Some travel discounts.

    Cons

    Every “store” operates different depending on the Team Leader. My store just happened to be more tense and a less flexible environment. The TL often put their personal emotions into decisions and micro-managed everything. This TL and toxic environment drove 3 of us away while corporate did nothing. Cold calls, forced phone calls, excessive amount of tracking/data entry, required rotation of desks daily. Altogether..., you do the job of at least 4 departments as one agent.

    Show More

    Advice to Management

    As the cost of living increases, so should the base salary! $14.42 has been the same for quite a while. Change the hours to support work-life balance. Stop overloading agents with more tasks. Make sure managers are not selling like full-time consultants!!

    Liberty Travel2019-01-18
  9. Helpful (2)

    "Great First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liberty Travel full-time for more than a year

    Pros

    Lots of vacation time Two free trips a year (consultant conference, national ball) Monthly events with open bar and all you can eat Additional incentives (free nights, gift cards etc if you hit sales goal)

    Cons

    Cold calling Work life balance (if you take vacation you lose out on making money) Low wages (for living in the city base salary if barely above minimum wage) Stressful work environment (management always requiring more even if you hit sales targets it's never enough) Difficult to sell products that aren't of high value or are usually $200 higher than expedia or booking direct Very high turnover rate in all... departments everyone never seems to be informative Behind in tech for being a billion dollar company, they're in the process of upgrading but lots of errors to work through and lots of system changes. Commission payout after the first year is terrible

    Show More

    Advice to Management

    Higher base salary, this job barely makes enough to get by for something living in the city Higher commission payout after first year

    Liberty Travel2018-12-21
  10. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Travel full-time for more than 3 years

    Pros

    - Fun work environment with great perks for travel. - If you are making sales and meeting quotas, you are generally exempt from critique. - People are open and accepting for the most part, very liberal company.

    Cons

    - Micromanaging has become a common place, this is a pro for some and con for others. - Most jobs are located in New Jersey, so room for growth is either in sales or requires relocating.

    Liberty Travel2018-11-26
Found 271 reviews