Lego Group Reviews | Glassdoor.ca

Lego Group Reviews

Updated 8 December, 2017
345 reviews

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3.8
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Lego Group CEO Jørgen Vig Knudstorp
Jørgen Vig Knudstorp
152 Ratings

345 Employee Reviews

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Pros
  • Great people and work-life balance (in 22 reviews)

  • Flexible hours, potentially fun work environment (in 27 reviews)

Cons
  • high stress and lack of work life balance even here (in 7 reviews)

  • No full time work available as a merchandiser (in 12 reviews)

More Pros and Cons

  1. "Great place for a first job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Lego Group part-time

    Pros

    The environment is great. The teams are good and you get to talk/play with lego aside from doing operational duties. For a retail position it is an awesome job.

    Cons

    The hours are not the best since there are fairly large teams hours are spread out pretty thin.

    Advice to Management

    Keep doing what you're doing it's a great company to work for.


  2. "Brick Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lego Group part-time

    Pros

    -great discount
    -great experience with kids
    -nice co-workers

    Cons

    - intense expectations
    -twice a month mystery shopping
    -you had to constantly be aware that you might get a mystery shopper
    -certain things you had to do or say and if you didn't there was shame and pressure to do better
    -wasn't as fun as an environment as one might think in a lego store

    Advice to Management

    Be kind, patient, and train well!


  3. Helpful (1)

    "Fantastic work environment ruined by unprofessional ASM and questionable employee policies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brick Specialist in Surrey, BC
    Former Employee - Brick Specialist in Surrey, BC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lego Group part-time (More than a year)

    Pros

    You get to work with children, sell a well known product for a reputable, high profile brand! Great team mates, respectable Store Manager. As others mentioned - great discounts and employee "fringe" benefits (parties, etc).

    Cons

    Low pay. Inflexible hours that fluctuate from maybe 5 hrs /wk to 25 or more, no work life balance for a part time minimum retail job with ridiculous expectations. Always on call, hard to get time off, schedules may come out late. Adding to that, ASM was very unprofessional who mixed personal life with work and berated employees in front of guests for minuscule issues. Picks favourites, rude to other employees. Supervisors may be the same - young staff with little people training and spent more time chatting with one other than working. Topping it off, 5 to 10 minute breaks were frowned upon - even for a quick drink of water or to use the washroom - for a 4 to 5 shift!

    Advice to Management

    Treat your employees better. Put in place ways for front life staff to report grievances, such as unprofessionalism by ASM /supervisors.


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  5. Helpful (1)

    "Assistant Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager
    Neutral Outlook
    Approves of CEO

    Pros

    The LEGO Group as a whole is fantastic. They are smart and caring, and genuinely want the best experience for both their employees and consumers. The pay is competitive for management (although non-management is paid minimum wage, no exceptions), the bonuses are a huge incentive, the discount on products is unbelievable, and we get lots of little perks and gifts from the company.

    Cons

    Unfortunately, your experience will vary wildly based on who constitutes your middle management. If you have a great district manager who genuinely cares about your store and your individual growth, you will excel. If you are in a district/area that has a management team that is more self-serving and only care about the bottom line, you will stagnate and lose faith in the vision set by the larger company. I have been in both situations, and one was the best working experience of my life, the other the worst.

    Advice to Management

    Allow your store management the ability to rate the people above them and have a neutral party, like an ombudsman, to mediate conflict and hear feedback. If "People Promise" truly matters to the company, make sure your little people get the same promises as the big ones.


  6. "Above average retail environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lego Group part-time

    Pros

    You get to play with and build Lego; discounts and annual bonuses; co-workers are friendly; managers really focused on individual development

    Cons

    Sometimes feels like a daycare centre; dealing with pushy kids who want free stuff; no coffee breaks allotted; can be difficult adjusting to the company's high standards; the pay is not commensurate with the company's earnings and status

    Advice to Management

    Great company to work for, but still plenty of room for improvement


  7. Helpful (2)

    "Lego Store Employee Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Edmonton, AB
    Former Employee - Sales Associate in Edmonton, AB
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people are great to work with and their Christmas gifts are phenomenal. Also, employees get a discount. 30% for part time employees, 50% for full time.

    Cons

    Pay was very little, very difficult to advance, and you work off a script. You're essentially forced to bother the customers.


  8. Helpful (1)

    "Working at the LEGO Store"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    You work with a group of really awesome LEGO fans.

    Cons

    The pay is really low and the hours of work can vary widely.


  9. Helpful (1)

    "Brick Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brick Specialist in Toronto, ON
    Former Employee - Brick Specialist in Toronto, ON
    Recommends

    I worked at Lego Group part-time (More than a year)

    Pros

    Amazing boss at retail location. Overall the company really seems to value hiring and retaining hard working and intelligent people.

    Cons

    All of the same downsides that come with working any retail job. The only major thing was customers treating the store like a daycare.

    Advice to Management

    Keep on keeping on and inspiring your employees to create amazing experiences for kids of all ages!


  10. "Owner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Partner in Levack, ON
    Current Employee - Partner in Levack, ON
    Recommends
    Positive Outlook

    Pros

    Wonderful idea , to save families $
    Also to enhance learning skills and to allow the family to step away from technology , and to teach young ins that going to the mail is fun.

    Cons

    Some say this company is expensive, but I can 100% say that the only ones that are suggesting this are inexperienced lego builders .

    Advice to Management

    Keep pushing ahead


  11. "Overall experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Lego Group full-time (More than 3 years)

    Pros

    Great company with great people. Fun environment with lots of flexibility. Open to growth and innovation.

    Cons

    Not all areas are fully developed and make it difficult to achieve the best results.

    Advice to Management

    Promote and recognize those who have potential.


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