LanguageLine Solutions Employee Reviews about "back to back"
54% would recommend to a friend
(44 total reviews)
Scott W. Klein
51% approve of CEO
Found 44 of over 2K reviews
Updated Nov 29, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." (in 33 reviews)
- "The pay is low and employees no longer have a 'water cooler' portal to share their views and opinions." (in 246 reviews)
- "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." (in 78 reviews)
Ratings by Demographics
This rating reflects the overall rating of LanguageLine Solutions and is not affected by filters.
Reviews about "back to back"
Return to all Reviews- 1.0Jan 9, 2023InterpreterCurrent Employee, more than 3 yearsKlang
Pros
There's nothing great other than working from home
Cons
Back to back calls, extremely heavy workload, very bad pay, 7$ an hour, micromanagment
LanguageLine Solutions Response11moThank you for taking time to leave a review. LanguageLine has many partner relationships in the industry and we appreciate all of them. Your employment relationship is through one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback.
- 5.0May 11, 2023Mandarin InterpreterCurrent Employee, more than 3 yearsKuala Lumpur
Pros
Work from home, above average pay
Cons
back to back calls and night shift
LanguageLine Solutions Response7moThank you for taking the time to write such a thoughtful review! We appreciate hearing about your personal experience and are happy to learn that you enjoy taking calls for us!
- 1.0Aug 30, 2011InterpreterFormer EmployeeMonterey, CA
Pros
Work from home, so no added expense of traveling back and forth to work. Work in the comfort of your PJs.
Cons
No respect for interpreters, as they speak in a very condescending way. They never communicate with you, only to complain about feedback from an irate customer. Their recruiter is infinitely rude, if she does not hear what she wants. She offered for me to become an employee for 1/3 of what I made as a contractor ($30/hr to $11/hr), no paid vacation and no benefits, when I “politely” declined the offer her tone changed completely to rude and condescending with a hint of threat. They have a very limited understanding of the requirements of the different dialects and how some are not mutually intelligible even if they fall under the same language. There was no department to handle that, no matter how often I pointed out that their customers’ needs could be improved by paying attention to such cultural details. They have no regards for experience or education. It’s a company that is driven by greed. They charge their customers an arm and a leg for their services, and yet they refuse to adequately pay their employees. A Starbucks barista has a more comfortable situation with potential for growth and a higher pay rate with a mere GED. I would not recommend working at LLS.
15 - 3.0Aug 8, 2019InterpreterFormer Employee, less than 1 year
Pros
You could select your own schedule and work from home
Cons
Calls are usually back to back, and the lunch break is only 30 mins. I would prefer longer breaks. Quality assurance team would listen to yours calls in the beginning without any notice.
3 - 4.0Jan 20, 2017InterpreterFormer Employee, less than 1 yearLongmont, CO
Pros
The management is just great. At first I was little scared to dive into a completely new realm of telephone interpretation, but they supported me all the way through and taught how to become great at what I did. Just awesome.
Cons
It was a little hard to get through back to back calls for eight hours everyday. It was worth it though.
- 1.0Apr 23, 2016InterpreterCurrent Employee, more than 1 yearSan Juan, PR
Pros
1) Work from home. 2) Good health plan
Cons
1) Very low pay 2) No Holidays off 3) Vacation time is not clear on the paycheck or on the online resource for the interpreter schedule 4) Give you a run around when personal information is needed (vacations, sick days) 5) Issues are not resolved on time. Have to send email for everything and the emails do not get answered on a time or do not get answered at all. 6) Only 30 minutes break with no chance to change it. 7) Can't take bathroom break without getting harassed within 3 minutes of being disconnect to connect back. 8) Extremely low pay for the level of sensitivity of some calls that can get recorded to be used in court for criminal cases or Health related lawsuits.
18 - 1.0Jun 13, 2023Spanish InterpreterCurrent Employee, more than 1 year
Pros
The job is remote and you save money on gas.
Cons
They lied! They said that after the 6th month mark of employment that you would become an L4 (Medical Interpreter) I’ve been here 1 year and no advancement. The app is constantly crashing and disconnecting calls and they try to blame your service provider even after you’ve done everything possible on your end and they don’t pay you that time of app malfunction. You get back to back calls with very low wage while other interpreter languages get paid way more. Live chat staff majority of the time are no good help either most are located in Costa Rica HQ and Live Help won’t answer you during a call transfer a lot of the times, it’s happened multiple times. They also begin to assign you days off during the week. Do not recommend.
4LanguageLine Solutions Response6moOur interpreters are the core and meet the industry’s highest standards, earning the privilege to interpret for our clients and the communities they serve. LLS uses a strict standard of call handling protocol that has been refined over the past 41 years and has been validated by numerous outside agencies. Promotions are based on business needs and interpreter skillset. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits, while not above average, are consistent with the industry. Please note we regularly review industry compensation. Additionally, we have many other resources available to support you with technical issues. If you would like to discuss further, please email interpretercommunications@languageline.com.
- 3.0Aug 23, 2022Spanish InterpreterCurrent Employee, more than 5 yearsMonterey, CA
Pros
-can work from home - get to help others have a voice
Cons
- Bad management - difficult communicating with anyone when needing help/ everything done through email or online - very stressful back to back calls most times - No room for growth within the company
1LanguageLine Solutions Response2yThank you for taking the time to provide your feedback. It is unfortunate you are not finding the support you need available. We do have career path opportunities and publicize our open positions for interpreters and corporate positions. In addition, we have full-time positions open for several languages. We have many other resources including a team of managers available to support and help our interpreters grow and be successful. Please note: we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.
- 1.0Dec 13, 2015Medical Specialized InterpreterCurrent Employee, less than 1 yearBronx, NY
Pros
If you get back to back calls you receive a decent paycheck.
Cons
Too much miscommunication from upper management. As work at home they were many issues, sometimes calls were not coming in, causing many frustrations between the employees. We had a interpreter portal that allowed us to communicate and read posts and had access to reference guide materials but the lack of communication of changes that were being made in the company was extreme, causing a negative impact on paychecks all the time. Also I was A "MSI' Medical Specialized Interpreter" but interpreted for ALL industries; government, finance, utilities, 911, legal, EVERYTHING.
16 - 4.0Jun 6, 2021InterpreterFormer Employee
Pros
Good overall in growing knowledge
Cons
Back to back calls and no pay increase
LanguageLine Solutions Response3yThank you for taking the time to provide feedback. We appreciate your feedback and are happy to hear you enjoyed your experience here.
