LUSH North America Reviews

Updated Jul 11, 2020

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3.2
59%
Recommend to a Friend
65%
Approve of CEO
Pros
Cons
  • "staff can be a little pushy at times(in 75 reviews)

  • "There is going to be a lot of "feedback" from your floor leaders on things that you can improve on(in 52 reviews)

More Pros and Cons
  1. "Customer Service Representative"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Vancouver, BC
    Recommends
    Positive Outlook

    I worked at LUSH North America part-time for less than a year

    Pros

    Great experience, loved walking in everyday knowing I would have something new to do as well as receive the support i needed to help each customer

    Cons

    I wish I could have stayed there longer

  2. "A job."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at LUSH North America full-time

    Pros

    some good, like minded coworkers, the ethics are good on paper

    Cons

    Most management in manufacturing and distribution have failed upwards. Ill-equipped to actually manage employees or communicate effectively.

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  3. "Manufacturing needs a reality check"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Worker in Souris, PE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LUSH North America full-time

    Pros

    working with friends and getting free product.

    Cons

    Management is never wrong and PAs will always take the blame even if they're the ones carrying the department.

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  4. "Fun, varied atmosphere - must love working with people"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Seasonal Sales Ambassador in Vancouver, BC
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at LUSH North America part-time for less than a year

    Pros

    - Great colleagues - 50% discount - Opportunity to chat to lots of different customers - Opportunity to improve knowledge of products and beauty values - Genuinely great ethics

    Cons

    - Low pay for what they expect from you (constantly being on form, in-depth knowledge of the product and constant improvement based on feedback) - Managers or floor leaders give you feedback on each customer, and you're expected to keep pressing customers even if they're not interested

  5. "Woring in Balistics to make bath bombs."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Production Assistant in Toronto, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at LUSH North America part-time for less than a year

    Pros

    Woring in Balistics to make bath bombs- it's tiring in the 1st weeks and depends on who you work with on that to make your mood up or down.

    Cons

    Good pay. good training, rapport

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  6. "Great place to work"

    5.0
    Former Employee - Seasonal Sales Associate in Burnaby, BC

    I worked at LUSH North America part-time for less than a year

    Pros

    great work community, discount on merchandize

    Cons

    did not get scheduled very often

  7. "Great experience"

    4.0
    Former Employee - Seasonal Sales Associate in Toronto, ON

    I worked at LUSH North America part-time for less than a year

    Pros

    employment discount 50%, fun working environment with great people

    Cons

    pressure on making sales

  8. "Great company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate/Key Holder in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LUSH North America part-time for more than 3 years

    Pros

    Awesome atmosphere and great pace. Amazing people to work with.

    Cons

    Became a little too corporate by the end of my employment.

  9. Helpful (2)

    "Horribly Toxic Work Environment"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Team Leader, Sales Floor in Toronto, ON
    Doesn't Recommend
    Positive Outlook

    I worked at LUSH North America part-time for more than 3 years

    Pros

    Great discount. Awesome products.

    Cons

    Company cares more about bottom line $$ than employee’s or customer’s well being. Specifically schedule short shifts to avoid paid breaks, no cost of living wage increases, no concern for employee safety. Very little room to advance.

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  10. Helpful (1)

    "Drama drama drama."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Staff in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LUSH North America part-time for less than a year

    Pros

    Amazing discount, great products, rewarding

    Cons

    Retail, too dramatic, high turnover, management disorganized, condescending coworkers

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Found 659 reviews