Kool Smiles Employee Reviews about "dentists"

Updated Aug 19, 2020

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3.4
54%
Recommend to a Friend
68%
Approve of CEO
Kool Smiles Executive Dental Directors Dr. Dale Mayfield & Dr. David Vieth  (no image)
Dr. Dale Mayfield & Dr. David Vieth
108 Ratings
Pros
  • "Learn to work at fast pace and meet different doctors(in 19 reviews)

  • "We stand behind our core values and make decisions through our priority pledge and work to give the best service while providing quality dental care(in 18 reviews)

Cons
  • "The dentists were struggling to keep up with the patient load making the wait times ridiculous and patients upset(in 14 reviews)

  • "It was not uncommon to have 10 patients scheduled an hour in hygiene and only 6 chairs with the next hour having no patients(in 8 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "dentists"

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  1. "Would not recommend"

    3.0
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Patient Coordinator in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kool Smiles full-time for less than a year

    Pros

    My only pro was my coworkers. They made it barely to get through the day.

    Cons

    Very busy, irate patients and some unapproachable dentists.

  2. "Get ready to work for a year of two then find a new job."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dental Assistant in Christiansburg, VA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Kool Smiles full-time for more than a year

    Pros

    I loved the people I worked with. They were young, fun, and overall tried to make the office a nice place to be.

    Cons

    Overworked and underpaid would basically sum up my qualms with this position. High volume offices regularly missed lunch and worked late. The dentists were struggling to keep up with the patient load making the wait times ridiculous and patients upset. It all came down to poor scheduling. It was not uncommon to have 10 patients scheduled an hour in hygiene and only 6 chairs with the next hour having no patients. If they just shortened the columns then patients would be more equally distributed throughout the day.

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  3. Helpful (3)

    "Area Dental Director"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kool Smiles

    Pros

    Being with the company for 8 years, I have seen our company face many challenges from our communities and peers. We recognize that things are not always perfect and we will continue to face challenges as any organization. However, Kool Smiles and those who truly believe in our mission have the resiliency to see these challenges through to make things better, not only for our patients, but for our employees. This company encourages and expects growth in the development of our staff. They have challenged me to become a better doctor, a better leader, and a better mentor to other dentists. Because of these lasting skills, I will be able to help make a significant, positive change for the oral health of our communities and the patients we serve.

    Cons

    Work/ life balance is a continuous challenge, but manageable.

  4. Helpful (2)

    "Very rewarding, love my staff, love the children and my supervisor is great at letting me know how valued I am."

    5.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Office Manager in Monroe, LA
    Recommends

    I have been working at Kool Smiles

    Pros

    Working with the kids, the great fun positive staff, & the doctors that really love what they do. The entire staff is dedicated to making the visit to the dentist fun and providing quality care to our patients. I spend more time with this staff than with my own family and it really is a joy coming to work with them everyday!! If it is one thing that I can say about the staff I work with they are FUN, Caring and love KIDS!!!!

    Cons

    I do not like working Saturdays (9-2pm) I understand why we do it (so working parents do not have to miss work) but when you have children of your own envolved in activities on Saturdays it is hard on them and me to not be there. We rotate so it is not so bad.

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  5. Helpful (2)

    "If you want to improve the quality of life for a child, Kool Smiles is the place for you."

    4.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends

    I worked at Kool Smiles

    Pros

    Kool Smiles gives you a unique opportunity to make a difference in society each and every day. Each day you get the privilege to improve the quality of life for children that truly need dental care. The crisis of an oral health care epidemic with low socioeconomic children is evident and Kool Smiles is tackling this issue head on. As a health care provider, there is no better feeling than when you know you are impacting society and you have fellow team members that are as passionate about making a difference as you are. Kool Smiles gives you this access and opportunity to truly make a difference. The Kool Smiles organization has some very talented individuals within it and I enjoyed working with upper management and senior clinical leadership. Co-workers and fellow associate dentists are very supportive and as a whole Kool Smiles is very focused on high quality of care for their patients, something every healthcare provider desires from an organization. Kool Smiles definitely allows you to make an impact along with earning a great salary.

    Cons

    Kool Smiles patient schedules can sometimes be a little overwhelming especially for a new dentist. The hours of the day can sometimes be long and very exhausting especially in the summer leaving you exhausted for your home life at the end of the day. Blackout periods or non-vacation times often coincide with school closings which is the same time that your children or spouse may have time off from their respective organization. This can sometimes be frustrating as it can be hard to meet with your family and loved ones. Though senior clinical leadership, upper management and regional business management within the organization are very strong, I felt that regional clinical leadership in certain regions was truly lacking; forcing many talented doctors to leave the company to pursue other goals. There were many doctors that I knew that left the company because of this poor communication style by regional clinical leadership. Sometimes as a doctor, it could be frustrating to manage a staff as hiring and firing employees were not in your control.

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  6. Helpful (1)

    "Kool Smiles Review"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Registered Dental Hygienist in Lubbock, TX
    Recommends
    Neutral Outlook

    I have been working at Kool Smiles full-time for more than a year

    Pros

    You get to work with kids!! The pay and benefits are really good. I like working with lots of different kinds of people. The place is nice and clean.

    Cons

    The Dentists and RDH's do not have any control over their schedule, so sometimes it is way too many patients to handle.

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  7. "One of the best company in dental industry"

    5.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Dentist in Odessa, TX
    Recommends

    I have been working at Kool Smiles

    Pros

    Safe place to be, every DA, Hygienist, Dentist licensed, best compliance program, quality assurance program performed by internal and external auditors, great benefits, we are the diagnostic and treating Doctors, great salary with bonus options

    Cons

    Kool Smiles provides one of the best places to work in industry, working Saturday for half a day might be considered one of the downsides to work for this company.

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  8. "Kool Smiles is a great place to work!"

    5.0
    Current Employee - Anonymous Employee 

    I have been working at Kool Smiles full-time

    Pros

    Kool Smiles has a very important mission: to provide high quality dental care to poor children. I sleep very well at night knowing that's what we do for a living. We have by far the best quality and compliance in dentistry, including when you compare vs private dentists. And the people are terrific- the most talented, dedicated team at all levels that I've ever worked with

    Cons

    The industry seems to be under attack from people and groups who have no idea what they are talking about, no idea what the facts are. They are just looking for a way to make a quick buck or a name for themselves by lying and sweeping Kool Smiles in under the same rug that a couple of poor quality competitors are under. But I am certain the facts will win out over people and groups who are attacking us. Kool Smiles' mission and people are worth fighting for!

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  9. "Dental assistant"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Dental Assistant in Yuma, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kool Smiles full-time for more than 3 years

    Pros

    Very team oriented, well trained staff, flexible work schedule, family oriented, and very friendly staff!!!!

    Cons

    Dentist moving and hours cut

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  10. "friendly dental"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Dental Assistant in Tucson, AZ
    Recommends
    Positive Outlook

    I have been working at Kool Smiles full-time for more than 5 years

    Pros

    The office is clean, and staff is very nice always smiling and always make u feel welcome, they work great with the kids especially the Dr making the kids forget they are even at the dentist.

    Cons

    There is a long wait in the afternoon due to parents making appt in the pm be sure to make time for this.

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