Kit and Ace Reviews

Updated Dec 14, 2020

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3.2
45%
Recommend to a Friend
58%
Approve of CEO
Kit and Ace CEO   George Tsogas (no image)
George Tsogas
15 Ratings
Pros
  • "Company has a great people culture, they really take care of the employees(in 13 reviews)

  • "I have been working with Kit and Ace for 2(in 13 reviews)

Cons
  • "Many associate the old Kit and Ace with the(in 13 reviews)

  • "When the shop was in need of more workers, Shop Director would go to the neighbouring Lululemon with cupcakes to try to "poach" the Educators there(in 9 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Helpful (1)

    "Fun & Scrappy"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kit and Ace full-time

    Pros

    - Product! - New owners are cultivating a fun culture with an emphasis on empowering their people. - Love the start up life; you get to work cross functional with all departments, learn a ton about retail and assist in building a brand.

    Cons

    - Being associated with the past, and needing to educate on the new brand direction. - The business is focused on earning the right to grow. Which means moderate growth

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  2. "Toxic and Manipulative"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kit and Ace full-time for more than a year

    Pros

    -intelligent, fun people to work with -good discount

    Cons

    This place started out as a relatively pleasant company to work for, but after a short while I came to realize the toxicity that lives within it. First of all, there is absolutely zero trust from upper management to other employees, leaving tension, discomfort ect. I (and others) were constantly taken advantage of into doing ‘tasks/jobs’ that were above our job requirements. These tasks would often be disguised as ‘learning/growth opportunities’, sometimes they would be out of the norm ‘competitions’ with an unsubstantial prize gifted at the end. The company is extremely toxic by having a number of special manipulative verbiage they like to use. For example ‘integrity’ or ‘background conversation’ or ‘clearings’. Lets say upper management heard that I along with other employees are talking about any dissatisfaction or frustration within the company, they’ll look down on you and tell you not to make background conversation. It then starts to become believable that venting to coworkers is wrong and that’s where it becomes manipulative. Last thing I will say is there is so much shadiness happening within the company. Noone ever knows what is going on because they refuse to keep people informed and straight up lie about what’s going on.

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  3. Helpful (1)

    "Overall Pleasant"

    4.0
    Former Employee - Educator in Toronto, ON
    Disapproves of CEO

    I worked at Kit and Ace part-time

    Pros

    - working with cool folks - great discount

    Cons

    - poor upper management style - inconsistent brand direction

  4. "Good culture, room to grow"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Showroom Lead in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Kit and Ace part-time for more than a year

    Pros

    positive culture. Understanding of personal life and obligations. Flexible schedule.

    Cons

    Management could have used more training

  5. COVID-19
    Helpful (1)

    "Low pay and bad hours"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Educator in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kit and Ace part-time for more than a year

    Pros

    Nice people to work with and discounts

    Cons

    Low pay and no social distancing so you’re likely to get COVID working there

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  6. "Growth Opportunity"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Educator in Saskatoon, SK
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Kit and Ace full-time for more than a year

    Pros

    Personal Development, and flexible schedule.

    Cons

    fast paced, grew too quickly.

  7. "Great culture - lack of focus"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Kit and Ace full-time for more than a year

    Pros

    Clothing perks - Creative community - Forward Vision

    Cons

    Unstructured - built too fast

  8. Helpful (2)

    "working here is a juxtaposition. So many things that are really great, come with with a double edge."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Head Office Position in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Kit and Ace full-time for more than a year

    Pros

    The company culture is very strong. there are a lot of little perks like gym passes, and yoga, and daily in-office activities. There is a lot of time spent on meetings, and making sure everyone is in the know of everything happening all the time. Your voice is always heard, and generally people are pretty nice.

    Cons

    Landmark Forum is an essential part of this company, its culture, and all its ethics. It's mandatory (not optional as they want you to believe) and it is not something that many of us are prepared for. Almost all aspects of this company are in some way relative to Landmark. The company culture fails in so many ways because of this. there is a lack of trust in anyone who is not 100% living by the way they want you to at kitandace. many of the policies and jargon used are isolating, and not inviting.

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  9. "Was difficult at the time but lots changing"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC
    Neutral Outlook
    No Opinion of CEO

    I worked at Kit and Ace full-time for more than 3 years

    Pros

    Innovative Fast moving Fun Energetic Blah blah blah

    Cons

    Lack of direction Shifting priorities

  10. "The New Kit and Ace"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kit and Ace full-time for less than a year

    Pros

    Open and collaborative work environment where you are empowered to contribute to the business and your voice is heard. Great learning and growth environment , with the opportunity to wear many hats and expand your skill set. Great people , energy and awesome office views ;)

    Cons

    Still in the process of shedding "Old World " Kit and Ace identity which at times feels like an uphill battle. Lean team (great for learning ) however at times can feel a little overwhelming.

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