Kit and Ace Reviews | Glassdoor.ca

Kit and Ace Reviews

Updated 3 December, 2018
124 reviews

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2.6
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Paul Wilson
34 Ratings

Employee Reviews

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Pros
Cons
  • "When the first set of lay offs happened, the management team had to work every day, all day" (in 8 reviews)

  • "Shop Director was very select about her team; it seemed like if you followed her without question, you'd be taken care of otherwise not so much" (in 6 reviews)

More Pros and Cons

  1. "Internal Employment Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Kit and Ace full-time (More than a year)

    Pros

    I've worked at Kit and Ace for almost two years. They have supported and helped my career and personal development. Landmark, igolu, monthly meditation sessions, yoga, boot camps, run club, sports teams. These are a few examples of how the culture is beginning to form and the company is feeling more like a community. Working for Kit and Ace is more than just another job, it's an opportunity to grow and develop as an individual.

    Cons

    Nothing! It's a start up that's finally learning what needs to be done in order to be a successful business.


  2. "Interesting when in high growth phase"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC
    Former Employee - Anonymous Employee in Vancouver, BC
    Negative Outlook

    I worked at Kit and Ace full-time (More than a year)

    Pros

    -company grew extremely fast, and with that came an abundance of interesting work, growth opportunities for current employees, and overall great scope of challenging work
    - Hiref lots of smart, driven people
    - Culture was one of autonomy, and relative amount of trust granted to employees (in comparison to larger, less progressive organizations)
    - opportunity to build a brand

    Cons

    - The company went through many iterations of brand development and strategy, thus affecting org structures and talent needs during the 3 years of rapid growth. This made for a relatively unstable and unpredictable environment for employees.

  3. "Head Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kit and Ace full-time

    Pros

    -Ability to learn from a growing brand
    -Fast paced
    -Focus on personal development and goal setting

    Cons

    -Growing pains as a young company


  4. Helpful (2)

    "Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kit and Ace full-time

    Pros

    Good base culture, good pay, everyone is generally friendly and works as a team.

    Cons

    The company is experiencing mass exits as there are no opportunities, and any execs or head office team members are completely uninformed and uninvested in the store level. Management makes it difficult to keep a passion for developing and pipelining within the company through their arrogance and obliviousness to anyone else. They consistently act out of integrity and skip over people for jobs to promote their favourites, not even providing interview opportunities.
    Store level managers are petty and can't support their teams in moving on, even when still working and invested in the success of the business. If you choose to explore high opportunities elsewhere it is taken personally and you will be outcast and punished until you choose to leave.

    Advice to Management

    Invest in store level teams, identify talent and work to develop and keep in company. Store level managers need serious coaching on supporting team members in the growth and development both inside and outside the company.


  5. Helpful (2)

    "Overly ambitious and missing the right intention"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kit and Ace full-time

    Pros

    The rapid growth taught a lot - learning the hard way though.

    Cons

    Leadership missing aligned intention - growing so fast wasn't based in adding value to people, it came from ego and wanting to be the person with the most stuff


  6. Helpful (2)

    "Team was great fun but beware of shop management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Lead
    Former Employee - Shop Lead
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kit and Ace part-time (Less than a year)

    Pros

    - great fun team to work with
    - staff discounts same as Lululemon
    - networking; you get to meet a lot of people on the shopfloor

    Cons

    - Shop Director was very select about her team; it seemed like if you followed her without question, you'd be taken care of otherwise not so much.

    - Did not really follow the initial promise of wanting to help move employees to achieve their career goals, be it within then company or somewhere else. Had a few employees who were looking for career opportunities elsewhere get fired with no distinct reason. Started to talk about moving to another firm for a full time position and once the SD heard, I noticed I started to get shut out.

    - Slightly dishonourable management. When the shop was in need of more workers, Shop Director would go to the neighbouring Lululemon with cupcakes to try to "poach" the Educators there.

    - Also claimed to be in the business of giving feedback and open conversations. However, on multiple occasions, the SD would call people in to talk to them about something they had allegedly done wrong based on what she heard from someone else and it was very hard to convince her otherwise.

    - Was supposed to talk about a full-time position when the summer months rolled in and sales picked up. Ended up working 40 hour weeks, made bonus every single day but no talks of full-time. I needed the health benefits and the assured hours of a full time position but was just kept there as a part-time, got 15 hours a week on some weeks. Couldn't even get a 2nd job with the irregular hour schedulings and I really struggled to pay rent because of that

    Advice to Management

    - Listen to your people.
    - Practice what you preach. Just because something doesn't resonate directly with your leadership style doesn't mean it's worthless and worth icing out someone for.
    - Cultivate your talent like you claim to, instead of feeling threatened and pushing them down.


  7. Helpful (1)

    "No one said it would be easy!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Kit and Ace full-time

    Pros

    You get to see, work and learn as much or as little as you want. It’s a small team so you have to be willing to work hard. If you want to learn about something all you need to do is ask. Good people, good product and a good place to develop!

    Cons

    Location isn’t ideal for bus or you have to pay for parking if you drive. A few negative people in the office can be draining on morale.

    Advice to Management

    Keep being open and supportive, keep going!

  8. Helpful (1)

    "Head Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC
    Former Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Kit and Ace full-time (More than 3 years)

    Pros

    Wonderful coworkers, lots of perks at the office, laid back environment, flexible work hours, flexible dress code.

    Cons

    Some senior management is extremely junior and inexperienced, which ultimately lead to the downfall of the company.

    Advice to Management

    Hire experienced senior leaders.


  9. Helpful (1)

    "Treated well, made good friends"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Kit and Ace part-time

    Pros

    - Great team
    - Encouraged personal/professional development
    - Fair wages
    - Good discounts on product

    Cons

    - Organization was sometimes lacking (e.g. last minute scheduling)
    - Sometimes coworkers could spiral into a bit of a negative vibe (a lot of changes where happening with the company at that time, so the future was a bit uncertain and that was stressful to deal with)


  10. Helpful (1)

    "Shop Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Lead in Vancouver, BC
    Former Employee - Shop Lead in Vancouver, BC
    Doesn't Recommend
    No opinion of CEO

    I worked at Kit and Ace full-time (More than a year)

    Pros

    - Leadership development (mostly self-imposed and voluntary)
    - Made a ton of friends
    - Learned a lot

    Cons

    - Preaches that they are a people company disguised as an apparel company. Lie. The company is focused on select people, who at times aren't fit for their role.
    - Lack of company direction. Speaks to the future, and then when said future is a reality another change of 'direction' is made.
    - Upper leadership speaks sideways, stroking each other's backs and not fostering the values that are preached.
    - Lack of morale
    - Inconsistent value placement and performance evaluation/coaching.

    Advice to Management

    - Practice what you preach.
    - Do what you say you're going to do when you say you're going to do it.