Kiehl's Reviews

Updated Sep 14, 2020

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3.5
59%
Recommend to a Friend
73%
Approve of CEO
Kiehl's President Megan Grant (no image)
Megan Grant
25 Ratings
Pros
Cons
More Pros and Cons
  1. "Beauty Advisor"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Beauty Advisor 

    I worked at Kiehl's part-time

    Pros

    Nice people here and good training about the products

    Cons

    There is no commission no matter how many products you sell

  2. "Great people, very unorganized head office"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Kiehl's full-time for more than 3 years

    Pros

    Great brand, reputation, and investment in training staff

    Cons

    Misguided priorities, unorganized head office

    Continue reading

  3. "KCR"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newmarket, ON
    Neutral Outlook
    No Opinion of CEO

    I worked at Kiehl's full-time for more than a year

    Pros

    - Full-time hours - Friendly staff

    Cons

    - Working evenings and weekends - Given few responsibilities

  4. "A good place to have a job not a career"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - RETAIL SALES SUPERVISOR 
    Recommends

    I worked at Kiehl's full-time for more than a year

    Pros

    A lot of paid training Free products Friendly store management team

    Cons

    Head office doesn't give much support but a lot of pressure on sales Limited opportunities to grow No promotion or wage increase No employee benefits even for full time supervisor

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  5. "Beauty advisor at kiehls"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Beauty Advisor in Vancouver, BC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Kiehl's part-time

    Pros

    Gratis is the best part

    Cons

    They barely give you a raise and pay you very minimal

  6. "A good part time job while studying"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate/Keyholder in Vancouver, BC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Kiehl's part-time for more than a year

    Pros

    -Develop sales skills - Free products -Conferences to develop customer relations skills -Learn about skin care and health

    Cons

    -Stores are often very slow, leading to boredom -Difficult to be promoted and receive pay raise

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  7. "Sky high expectations, low wage, little respect"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Keyholder in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Kiehl's full-time for more than a year

    Pros

    Great discount if you and your family use the products. Free products every quarter. Generally good in-store culture, but that will vary depending on where you are. Regular training seminars.

    Cons

    Total disconnect between HO and in store staff. Marketing initiatives changes daily at a whim. Your'e expected to give facials to customers off the street without proper sanitary proctections. Sales goals and thus bonuses are unattainable. Extremely strict personal appearance and behaviour guidelines- you are not allowed to be an individual. Poor work/life balance. Count on rarely seeing your family and missing events and holidays. No benefits/sick days/parental leave/ vacation for full-time non-salaried staff (most of their workforce)

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  8. "Kiehls working environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kiehl's part-time for less than a year

    Pros

    excellent team working environment,good product information, detailed training program

    Cons

    Everyone was great, I like to work here

  9. "High expectations"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Key Holder 

    I have been working at Kiehl's part-time for less than a year

    Pros

    Discount, product knowledge, quality customer base

    Cons

    High expectations, poor pay, outdated policies and technology

  10. "Keyholder"

    5.0
    Former Employee - Keyholder in Toronto, ON

    I worked at Kiehl's part-time for more than 3 years

    Pros

    Great development , awesome team

    Cons

    None it was a great place

Found 272 reviews