Khoros Reviews

Updated Jul 10, 2021

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Found 296 of over 315 reviews

3.9
72%
Recommend to a Friend
90%
Approve of CEO
Khoros CEO  Jack Blaha
Jack Blaha
71 Ratings
Pros
  • "Compensation, work-life balance, good work(in 28 reviews)

  • "SocialFirst company wide meetings to the catered lunches 4 days a week in the Austin office(in 25 reviews)

  • Cons
  • "As most should know by now, these "Best Workplace in Austin" rankings can't be taken seriously(in 23 reviews)

  • "No 401k matching, health benefits outside Texas are basic(in 14 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      Great Company, Great Products, Great On-boarding, Great Management

      Dec 2, 2014 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Products they have developed are top notch and very competitive with anyone in the industry. Positive work culture, very relaxed and comforting. Use brand new technology for everything. Working remote is an option for some employees. Support system are in place and on-boarding is well structured.

      Cons

      Some inefficiencies when it comes to approvals.

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      1 person found this review helpful
    2. 4.0
      Former Employee

      New CEO Has Made Positive Change

      Jan 15, 2021 - Strategy 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of knowledgable, smart and kind people. Some good customers, and a good product.

      Cons

      At the time, there was a lot of ‘this is the way it’s done’. Which was the same for a decade.

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    3. 4.0
      Former Employee, more than 3 years

      Great People, Some Challenges

      Nov 8, 2019 - Professional Services 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company has a great vision, and it's communicated well internally. Strong loyalty amongst team members, many who have been around a long time.

      Cons

      Challenges with merging technologies and companies (like everywhere). Could focus on being more customer centric and understanding users of the platform needs, but product team seems to be working to address this.

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    4. 2.0
      Former Employee, more than 3 years

      Company has been on a downward trajectory & no real sense of culture

      Jun 16, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Many of your coworkers will be pleasant to work with and are very smart and you can develop a good camaraderie with your direct peers -Some of the perks are nice -You get to work with well-known brands -Work/life balance was good

      Cons

      -The private equity company (Vista) pretty much drove this company into the ground -A lot of the senior leadership folks that have been brought in (and some that have refused to leave) have created a bad employee experience -Executive leadership is unapproachable and not very inspiring -Culture of the company was never figured out or re-established post-merger. -The company states they have their core values but does not really live by them or seem to care about them -Pay is low here compared to the rest of the market -HR has brushed off complaints of harassment resulting in employees not wanting to approach HR for any of these types of issues -There are several departments with huge issues at the senior leadership level that are only concerned about covering their backs and not looking out for the interests of the customer -There's been an exodus of some of the top talent in the company across all departments since the beginning of the year. A lot of people have lost faith in the organization and are frustrated with Khoros continuing to not fix issues within the product and delivering poor experiences for customers. Not worth it to stay and deal with it all when the pay is bad.

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      3 people found this review helpful
    5. 3.0
      Former Employee, more than 3 years

      It was OK

      Jun 23, 2021 - Anonymous Employee in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits are ok— healthcare is expensive and not heavily subsidized, 401k "match" is abysmal, but there is unlimited PTO and flexible work hours. Certain departments have good culture, but it really depends on where you are in the organization.

      Cons

      Management has gotten increasingly bad since Vista acquisition. Certain departments have leaders so bad they're losing employees as fast as they can hire them. Stack ranking to even get inflation/cost of living bonuses- don't expect your (already low) salary to keep up with inflation. Vista hires early-career employees that show potential, but they don't want to pay competitive rates, so it's best to move on once you get the experience to do so. HR has been terrible, from failing to enroll people in benefits at hire to ignoring or pushing back against sexual harassment complaints. Management focuses more on salespeople than on making sure product and engineering have the funding to deal with acquired companies' features and maintain our products. A shiny new feature to sell is almost always prioritized over keeping the product stable and well-built, and hiring offshore employees to save money doesn't help.

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      2 people found this review helpful
    6. 4.0
      Current Employee

      Strategic Services team review:

      Jun 29, 2021 - Social Media Coordinator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent benefits, flexible working hours, unlimited PTO. Strategy team is full of nice people, office politics are rare. Good entry-level positions. Overall, company takes better care of their employees than most places, this is a pretty good place to work.

      Cons

      Managers need more training and consistency. Some are good at advocating for the people who report to them, some aren't. We have had a lot of people leave recently. Not much upward mobility. No holiday time-off. Everyone wants to take off the same days and because hrs must be covered, most people do not end up taking time off around the holidays. Pay is on the low end, considering who our clients are and the industry. Work becomes repetitive very quickly, hard to feel like you're part of something meaningful. Overall, no cons that make the Strategic Services team unbearable. Still a good job, just not a long-term one for most.

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    7. 4.0
      Former Employee

      Good place to work but less pay and opportunity than other places

      May 14, 2021 - Anonymous Employee in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Business is growing and doing well -Lots of benefits and flexible PTO -Supportive and inclusive culture

      Cons

      -Business likely to merge and be sold, might be let go at that time -Lots of rules and tests in interview process to find their type rather than talent -Hires a lot of entry level people they can pay less -Not a lot of mid-career opportunity, long wait to get to people manager level, nothing in between individual contributor and Director/VP for most departments. -Salaries somewhat low for being a very profitable tech company in Austin. Likely influenced to be lower by the private equity company that owns Khoros. -Bonuses have many stipulations and you often get a small amount in reality.

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      3 people found this review helpful
    8. 5.0
      Current Employee, less than 1 year

      Great company

      Jul 10, 2021 - Associate Sales Engineer in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Awesome people to work alongside with and great benefits

      Cons

      Can't think of any at all! Great company to work for.

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    9. 4.0
      Current Employee

      Good company

      Jul 2, 2021 - Sales Development Representative in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company and think there’s possibility for good movement here

      Cons

      A lot of changes within the past year

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    10. 5.0
      Current Employee, more than 1 year

      Khoros is a Great place to Work

      Jun 30, 2021 - ATSE in Bangalore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work life balance flexiblity in WFH Good benefits specially health care

      Cons

      Initial on boarding training should be improved

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