Kensington Tours Reviews | Glassdoor.ca

Kensington Tours Reviews

Updated Oct 4, 2019

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Found 71 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
69%
Recommend to a Friend
Pros
  • "Yearly FAM trips (if you are meeting performance requirements, of course)(in 9 reviews)

  • "Smart team, doing innovative work in the luxury travel industry(in 8 reviews)

Cons
  • "Resourcing is limited relative to the growth of the business so work life balance can be a bit of a challenge(in 10 reviews)

  • "They keep hiring people so no one is making good commission anymore nor gets enough leads(in 7 reviews)

More Pros and Cons
  1. "Best in tourism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Destination Expert 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Kensington Tours full-time for more than a year

    Pros

    Amazing commission Selling the best most luxury products Run your own business - no micromanaging Free trips Best coworkers If you want to work in travel and sales then this is the top of the top

    Cons

    Have to be prepared to work hard It’s sales so not everyone is cut out for it

    Advice to Management

    Keep doing what you are doing. Make sure marketing is doing their job so leads stay consistent with the amount of hires and everyone will be happy.

    Kensington Tours2019-10-04
  2. "Good work experience - uncertain future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Consultant 
    Recommends
    Neutral Outlook

    I have been working at Kensington Tours full-time

    Pros

    fun workplace environment, great coworkers, independence within your role, good commission potential, work from home, yearly travel

    Cons

    terrible marketing and identity confusion, hiring too many people too quickly and the company is losing sight of their model, competition for sales and commission earnings decreasing over time. Not much room for growth. Lack of leadership where it is needed.

    Advice to Management

    Decide between a call centre, budget tour environment or a custom, boutique, luxury market and focus on that. Then market accurately. You can't be both.

    Kensington Tours2019-08-24
  3. "It’s Alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Toronto, ON
    Recommends
    Neutral Outlook

    I worked at Kensington Tours full-time for more than a year

    Pros

    Great socials, money can be made if you hit your targets and fams once you hit your target

    Cons

    Management doesn’t really know what’s happening, commission structure is awful.

    Kensington Tours2019-08-31
  4. "Some perks- but on a serious decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - DESTINATION SPECIALIST in Toronto, ON
    Doesn't Recommend
    Negative Outlook

    I have been working at Kensington Tours full-time for more than a year

    Pros

    great employees, FAM trips , potential for good commission ( but seems to be declining)

    Cons

    serious lack of communication across all levels of mgmt, unclear policies, fiscal punishment for agents, poor management, unclear expectations. Heavy work load, seriously declining employee morale , declining benefits, untrustworthy management .

    Advice to Management

    In a serious decline and becoming a very overpriced, generic tour operator with an increasingly unhappy and frustrated sales and management team and getting worse . Go back to your roots and be the amazing company your sales agents can lead you to be. AND FIGURE OUT BASIC COMMUNICATION STRATEGIES

    Kensington Tours2019-08-31
  5. Helpful (1)

    "Lack of Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Destination Expert 
    Recommends
    Neutral Outlook

    I have been working at Kensington Tours full-time for more than a year

    Pros

    Great office culture with a supportive group of colleagues all working at the same level. Good entry level job to gain sales experience or travel industry experience.

    Cons

    Management is not that supportive and people often don't feel like they're not making a contribution. A Destination Expert's main focus is to sell but they also have a lot of other tasks that take away from that ability. This makes it hard to hit targets and therefore compensation can fluctuate.

    Kensington Tours2019-08-22
  6. "Dont waste your time here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Destination Expert 
    Doesn't Recommend

    I worked at Kensington Tours full-time

    Pros

    You get to go on a Fam trip

    Cons

    Awful management, not enough leads to go around. Waste of time

    Advice to Management

    Nothing to write here as they do not listen to advice.

    Kensington Tours2019-09-12
  7. Helpful (1)

    "Great Culture"

    StarStarStarStarStar
    Current Employee - Destination Expert in Toronto, ON

    I have been working at Kensington Tours full-time for more than a year

    Pros

    People, office, work from home, good vacation

    Cons

    The fiscal targets are high

    Kensington Tours2019-07-09
  8. Helpful (1)

    "Great career opportunity in travel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Destination Expert in Toronto, ON
    Recommends
    Positive Outlook

    I have been working at Kensington Tours full-time for more than a year

    Pros

    Kensington Tours has the best systems in the industry enabling the Destination Experts to create fully customized trips. The company has improved its training program and ongoing support. While its a fun and colaberative enviornment its a performance based culture. If you work hard and perform well there are many opportunities to grow your career. The DE role offers good commission payouts. Lots of fun events and... the lots of opportunity to give back to the community.

    Show More

    Cons

    The environment is fast paced and the workload is heavy. The company has hired a lot of new DE's in the past year but they have greatly improved their recruitment and selection process resulting in better calibre candidates.

    Advice to Management

    Please continue to add additional resources to better support the DE's and Sales Directors. I look forward to seeing what the marketing department has been working on to support our growth.

    Kensington Tours2019-06-15
  9. "Kensington is the leader in custom, private guided tours."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Destination in Toronto, ON
    Recommends
    Positive Outlook

    I have been working at Kensington Tours full-time

    Pros

    Amazing technology and a great product lineup. Even though the company is relatively young it has become a leader in the sector. The growth in impressive.

    Cons

    The company does not have well developed structure or processes.

    Advice to Management

    While the company is very focused on growth, it continues to hire and add to the product, support, customer service, strategy and procurement areas. We are poised to continue our amazing growth.

    Kensington Tours2019-06-09
  10. Helpful (1)

    "What a joke of a company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Consultant in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kensington Tours full-time for less than a year

    Pros

    I mean, it must have improved since it couldn’t get worse.

    Cons

    They hire on loop and then fire on loop! The company is a joke! Charging x50 for trips and paying less than enough to survive in Toronto. Go find a company that values their staff and invests in them.

    Advice to Management

    Declare bankruptcy.

    Kensington Tours2019-07-09
Found 71 reviews