Kareo Employee Reviews about "upper management"
68% would recommend to a friend
(13 total reviews)
Dan Rodrigues
82% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "only a few of the managers and directors really put in the extra effort to give guidance and mentor their team." (in 9 reviews)
- "Explanations from current leadership are vague and full of “...you know” and “...and stuff like that”." (in 8 reviews)
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This rating reflects the overall rating of Kareo and is not affected by filters.
Found 13 of over 351 reviews
Updated Jun 8, 2022
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Reviews about "upper management"
Return to all Reviews- 1.0Jan 11, 2017Anonymous EmployeeFormer Employee
Pros
Working at Kareo has its perks- great medical benefits, casual dress, great locations
Cons
I have never been so let down. I joined the organization thinking how great it would be, and then I started to see the fall of Kareo. Huge lay-offs that started with the developers and filtered all the way down to the customer service. On top of that, the software is trumped by its competitors. When you start getting rid of developers, you know the software is in trouble. They hired upper management that has turned the company on its head. Very hard to move up in the organization- pay is terrible- company is in serious trouble
15 - 3.0Oct 27, 2020Medical AdvisorFormer Employee, less than 1 yearSan Antonio, TX
Pros
Great co-workers, Kareo management was great until Health Prime took over.
Cons
Kareo bought out by Health Prime Inc and everything went downhill. CEO and upper management laid off 90% of the company. I’m sure to outsource to India.
4 - 1.0Nov 25, 2015Anonymous EmployeeFormer Employee, more than 1 yearIrvine, CA
Pros
Good people, in fact mostly amazing people,game room, yoga at the office, drinks snacks free.
Cons
The office went from amazing fun while getting work done. Now it just seems that most of the employees are clocking in just to clock out while looking for a new job. Some new management has come in that just have no people skills in multiple departments. the CEO for the longest time seemed blind to the fact so many people were leaving back to back. It got to where good bye emails were anywhere from 1-4 a week for the last few months. No competitive salary match for when someone would get a job offer else where. only a few of the managers and directors really put in the extra effort to give guidance and mentor their team. The rest are busy saying yes to upper management and setting meeting after meeting accomplishing nothing. Executive team has no clue, they need to check in with their teams. If you are a salaried employee well you will work a lot. That open PTO policy for salary workers, take a laptop, cell, and a hotspot with you, you will work on vacation.
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Kareo Response8yHi and thanks for taking the time to leave a review here on Glassdoor. First of all, I’m sorry you did not get the experience you expected during your entire time at Kareo. And while it does not feel good to read your comments, I understand that while we grow and evolve as a company there will be some who feel that the change has been too dramatic for their liking. I respect your opinion and wish you all the best in your next role. For the 500+ employees continuing forward on our journey together, there are many things to be excited about including some pretty significant management and employee development programs, some exciting new additions to our executive team (focusing on people and sales growth) and our move into a very strategic place in the market from a product perspective. After years of very rapid growth, we continue to build the team and infrastructure to ensure a very successful future for the company and the employees that bring it to life.
- 5.0Mar 30, 2017Anonymous EmployeeCurrent Employee, more than 1 yearIrvine, CA
Pros
First and foremost, the people here are among the friendliest you will ever meet. The hiring team must've screened heavily for this quality because everyone is so darn nice and endearing. Secondly, everyone is incredibly skilled and knowledgeable in their area. I never have any doubts my co-workers will follow through on their jobs and do it well. The managers (at least in the Marketing department) have done a great job of balancing a relaxed, low-pressure environment while also encouraging everyone to do their best. There's always plenty of opportunities to try different projects and expand your skills. Each month feels a little different from the last.
Cons
I think the promotion and salary negotiation process is rather vague (maybe purposefully kept so), but I can understand that. It's really up to you to take that initiative. I really can't think of any other cons. I think upper management has taken a lot of steps in the past few months to address concerns listed in the previous reviews. A lot of these reviews may seem to imply that the executive team doesn't listen to employee feedback, but I really do get a sense that they're trying, especially in the past few months. But I can only speak for the Marketing department.
10 - 1.0Oct 23, 2015Account ManagerFormer Employee, less than 1 yearLas Vegas, NV
Pros
Nice office and great location. Close to the freeway. Unlimited coffee, tea, soda, and water. Each work station has dual monitors. Comfy chairs at your work station.
Cons
There is no integrity with management in the Las Vegas office. They will allow a client to submit fraudulent billings and do nothing about it. There is no communication with it's employees. You are either a 'yes' person or they let you go. I had client that was sending fraudulent claims, I let upper management know & NOTHING was done. There was another client that was doing the same thing and the AM made management aware. She was told there was nothing they could do about it. The turn over within the KMB is very high and everyone is overloaded with work. Employees are stressed out and stretched to the max. Management is not concerned with how the employees below them are doing...I can say there is 1 person in management who cares...and she went from an AM to a lead to a manager. From my dealings, management is not afraid to lie or basically throw someone under the bus to cover themselves. This is within the Las Vegas office.
10Kareo Response9yHi and thanks for taking the time to review Kareo here on Glassdoor. I really do appreciate all feedback here and take it seriously. I was able to visit the Las Vegas office in November and had some great conversations with your former co-workers. It was also exciting to host our company-wide "all hands” meeting from the Vegas office and share, in person, our plans to improve the operations. So yes, there are opportunities to get better. And yes, we are actively working to optimize our operating model, support the model with additional staff and, importantly, implement more technology to speed up our response time to customers and reduce issues from occurring in the first place. So while you decided to leave our team, know that many of your suggestions have been adopted. We are fully committed to supporting our team in Las Vegas and have already seen evidence that the new efforts are working. Best of luck in your new role and thanks again for taking the time to share your feedback.
- 1.0Oct 28, 2016Senior Systems EngineerFormer Employee, more than 3 yearsIrvine, CA
Pros
My coworkers, these guys are very smart and dedicated.
Cons
No career path, no growth at all. Long work hours, no weekends, always on call. Irresponsible spending. Lack of focus. Upper management has no idea of what they're doing. You have to be good friends with your director and get drunk with him if you want to keep working here. Product people changing requirements at will and on the fly, with no changes on due dates. A lot of stress. The company is cheap in terms of investing on the people. Lots of massive layoffs, that is the reason why they are always hiring. They burn people down then they let them go and hire new victims.
15 - 1.0Oct 19, 2016Anonymous EmployeeFormer Employee
Pros
The company has potential. They had a good health package gave stocks and even gave training. The staff that makes up the company is the best from the programmers all the way down to the customer support team.
Cons
Kareo Management is horrible. Just look at the product they have move away from there core competency and are trying to hard to move into different area's spreading themselves to thin. Having Layoff every couple of months to make your books look good is not a good way to earn the respect of your employees. I have been sitting back watching this train wreck as it was happening the board needs to remove the incompetent upper management starting with the CEO. They have have lost most of there core team I am truly surprised the company is still afloat. If you think your job is safe think again.
9 - 2.0Nov 12, 2015AdvisorCurrent Employee, more than 3 yearsLas Vegas, NV
Pros
Best people I have ever worked with; smart, loyal, talented, who take pride in their work. Too BAD we all feel like we are failing.
Cons
The work load is ridiculous and it keeps getting worse by the day. The lack of follow up on the AR from our off shore team as well as all the mistakes is a huge problem. I feel sorry for these providers they have no clue how much money they are loosing because of it. We have voiced our concerns over and over to upper managementWe have voiced our concerns over and over to upper managementWe have voiced our concerns over and over to upper management but nothing is being done to fix the problem. Upper management has no billing experience which creates more problems. They have no idea what it takes to do our job therefore ignore our requests to bring in an in-house AR team. One who actually knows billing which is what we do, not a group of 3-4 people who will pish the tasks back to India where problem is. Its a vicious cycle, the problem starts and ends at the same place. I'm tired of coming up with excuses (lies) to cover up the lack of AR follow up, errors and delays on these accounts.
12Kareo Response9yAs I’ve shared in response to other recent reviews, I am personally committed to the plan we laid out in November during the “all hands” meeting hosted from the Las Vegas office. We sent a substantial team from our HQ to ensure that the concerns shared in your review and others here on Glassdoor were addressed directly and transparently during my visit. In response to your advice to management, I hope that our presentation and specific actions to increase staff, improve processes and implement new helpful technology was viewed as a positive first step and that you’ll give us the opportunity to continue down this path. Combined with the hiring of new training and development staff, we look forward to addressing many of your concerns with specific programs and adjustments to optimize both your experience and the resulting support we offer our customers. Thanks again for taking the time to write this review and feel free to write to me direct at dan@kareo.com.
- 1.0Apr 29, 2016AdvisorCurrent Employee, more than 3 yearsLas Vegas, NV
Pros
People are great. Made tons of amazing friends here. Free beverages at your disposal. Most upper management is flexible with schedules.
Cons
Overtime not allowed. Too much work for the amount of pay received. Unreasonable expectations. Staff are dissatisfied with too many changes all at once. The amount of pay for the amount of work is not acceptable. There are certain requirements that have to be met and its outrageous for what they're asking in the amount of time given to complete it. Kareo's Irvine location lives in fairytale land and they think Vegas is supposed to accomplish all of these "requirements" overnight. The person that oversees the Vegas office is not even there, they live in a different state. Treated poorly by customers and thrown under the bus, no support system. Offshore is 85% of the problems here. They mess these accounts up severely but we get to suffer the consequences. Cancellations are at an all time high. Escalations are high. This is not a big company, they are small and they think they are competing but they aren't. They talk a big talk but they can't walk the walk.
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