John Hancock Reviews

Updated Aug 3, 2021

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Found 654 of over 786 reviews

3.9
69%
Recommend to a Friend
81%
Approve of CEO
John Hancock President and CEO Marianne Harrison
Marianne Harrison
125 Ratings
Pros
  • "Definitely the company to work for if you desire work-life balance(in 74 reviews)

  • "They have good benefits and salaries(in 53 reviews)

  • Cons
  • "Work life balance was not the best(in 15 reviews)

  • "Most legacy senior management has left or(in 10 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      good working environment

      May 14, 2021 - Case Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      friendly working environment amazing health benefits good team

      Cons

      pay is less than the work we do

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    2. 5.0
      Current Employee

      Really great place go work

      Mar 1, 2021 - Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture and the people

      Cons

      None, I like everything about working here

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    3. 3.0
      Current Employee

      Decent pay. Great people.

      Mar 10, 2021 - New Business Case Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great experience. Lots to learn. Great stepping stone into the insurance industry.

      Cons

      We use about 50 different systems. Would be great to limit them down. You find yourself working way past the time your expected to finish, or you find yourself starting early just so you can finish in time.

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      1 person found this review helpful
    4. 5.0
      Current Employee, more than 1 year

      Salary for CSR in JH

      Feb 15, 2021 - Customer Service Representative (CSR) in Halifax, NS
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good company/ Job security / training support

      Cons

      Increments and promotions are slow

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    5. 2.0
      Former Employee, more than 10 years

      Not what it seems

      Feb 27, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1) good people below senior management 2) good benefits

      Cons

      1) Big social media campaign to "pay it forward", and claims of taking care of employee mental and financial health, then follow on to lay off hundreds of employees with no notice. 2) DEI and ERG efforts look good on paper only 3) IT Career framework that went nowhere

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      2 people found this review helpful
    6. 3.0
      Former Employee, more than 1 year

      Not Recommended

      Jan 12, 2021 - Participant Services Representative in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      To be specific, I worked for John Hancock Retirement Plan Services as a call centre representative. - Consistent pay - Decent benefits - if you’re lucky, you’ll have some nice coworkers. - no probation period - retirement package (Toronto - you can rollover to another employer) - Nice looking offices

      Cons

      - the participants, retirees. Basically the people you speak with on the phone regarding their retirement can be quite awful. I’m talking verbal abuse sometimes. - They expect you to do it all. Even if you do not have any computer science or IT experience, they think you can fix computer issues for the elderly over the phone. - Unfortunately, working with people from the US, you can come across some ignorance. - Manager is a good person, if they are still there in the Toronto office, but they do a lot of lip service. - Outdated systems. - Supervisors can difficult to work with. - You become only a mule that’s part of a pack, if that makes sense. - limited room for growth or advancement in that department. - high turnover because it is more hassle than it is worth. - hard work and good call centre numbers aren’t enough. There was an incident when the police had to come to the office to settle a matter with one of my coworkers. And they still got more opportunities for advancement than those who performed better, and do not cause such a commotion. True story. - bias for the US offices (Westwood and Boston) - Mamager is not breathing down your neck, but the expectations are too high for the pay.

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      3 people found this review helpful
    7. 5.0
      Current Employee

      Hard work rewarding

      Dec 9, 2020 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of time off and management cares

      Cons

      Lots of hard and long days

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      John Hancock Response

      Thank you for sharing a review. We certainly take pride in what we do and are happy to hear that you are having a great experience with us!

    8. 3.0
      Former Employee, less than 1 year

      Good Work

      Feb 19, 2021 - Supervisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Relaxed environment, good management, easy to do

      Cons

      low pay, long hours, long commute

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    9. 1.0
      Former Employee, more than 8 years

      N/a

      Mar 3, 2021 - Client Account Representative in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Great coworkers -flexible to work from home

      Cons

      Company constantly outsourcing jobs Low employee morale Micro management

      2 people found this review helpful
    10. 4.0
      Current Employee

      It's Okay

      Sep 14, 2020 - Client Account Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fairly competitive salary to start

      Cons

      -no commission -can have long hours and extra work for other departments that push you to handle issues such as audits that you're not certified for -lack of support - not much room for promotion

      1 person found this review helpful

      John Hancock Response

      Thank you for taking the time to write a review and provide feedback. We are sorry to hear your negative comments and are sharing these internally.

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