John Hancock Reviews

Updated Jan 20, 2021

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3.9
76%
Recommend to a Friend
91%
Approve of CEO
John Hancock President and CEO Marianne Harrison
Marianne Harrison
90 Ratings
Pros
Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Hard work rewarding"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at John Hancock full-time

    Pros

    Lots of time off and management cares

    Cons

    Lots of hard and long days

    John Hancock Response

    January 4, 2021

    Thank you for sharing a review. We certainly take pride in what we do and are happy to hear that you are having a great experience with us!

  2. "Not Recommended"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Participant Services Representative in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at John Hancock full-time for more than a year

    Pros

    To be specific, I worked for John Hancock Retirement Plan Services as a call centre representative. - Consistent pay - Decent benefits - if you’re lucky, you’ll have some nice coworkers. - no probation period - retirement package (Toronto - you can rollover to another employer) - Nice looking offices

    Cons

    - the participants, retirees. Basically the people you speak with on the phone regarding their retirement can be quite awful. I’m talking verbal abuse sometimes. - They expect you to do it all. Even if you do not have any computer science or IT experience, they think you can fix computer issues for the elderly over the phone. - Unfortunately, working with people from the US, you can come across some ignorance. - Manager is a good person, if they are still there in the Toronto office, but they do a lot of lip service. - Outdated systems. - Supervisors can difficult to work with. - You become only a mule that’s part of a pack, if that makes sense. - limited room for growth or advancement in that department. - high turnover because it is more hassle than it is worth. - hard work and good call centre numbers aren’t enough. There was an incident when the police had to come to the office to settle a matter with one of my coworkers. And they still got more opportunities for advancement than those who performed better, and do not cause such a commotion. True story. - bias for the US offices (Westwood and Boston) - Mamager is not breathing down your neck, but the expectations are too high for the pay.

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  3. "Great atmosphere"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at John Hancock full-time for more than 8 years

    Pros

    Great people to work with

    Cons

    Not the most technologically advanced company

    John Hancock Response

    January 4, 2021

    Thank you for sharing a review. We certainly take pride in what we do and are happy to hear that you are having a great experience with us!

  4. "Good company"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Richmond Hill, ON

    I worked at John Hancock part-time for less than a year

    Pros

    Nice salary for new developer

    Cons

    The work is busy and you have to prepare

    John Hancock Response

    January 4, 2021

    We appreciate you sharing your feedback! We recognize that our organization is comprised of talented individuals and are happy to hear that you value your experience with us.

  5. "It's Okay"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Account Manager in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at John Hancock full-time

    Pros

    Fairly competitive salary to start

    Cons

    -no commission -can have long hours and extra work for other departments that push you to handle issues such as audits that you're not certified for -lack of support - not much room for promotion

    John Hancock Response

    January 4, 2021

    Thank you for taking the time to write a review and provide feedback. We are sorry to hear your negative comments and are sharing these internally.

  6. "Good Starter Job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Account Manager in Toronto, ON
    No Opinion of CEO

    I worked at John Hancock full-time for more than 5 years

    Pros

    - A lot of management support - Solid training program - Great people to work with - Lots of opportunities to get involved

    Cons

    - Don't get paid overtime unless it's specifically outlined in your contract. Management's answer to the large amount of overtime that some departments work is "that it's not encouraged".

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    John Hancock Response

    August 19, 2020

    Thank you for your positive feedback and for offering suggestions for areas of improvement. We value the opinion of our employees and this information will help us deliver on our goals.

  7. "Great lkace to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Case Manager in Halifax, NS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at John Hancock full-time for less than a year

    Pros

    Great management, unlimited opportunities, good pay.

    Cons

    Did not find yet.

    Continue reading

    John Hancock Response

    May 14, 2018Head of Talent Acquisition

    Thank you for sharing your review. We are happy to hear you are having a positive experience with us!

  8. "Sales"

    5.0
    Former Employee - Anonymous Employee 

    I worked at John Hancock full-time

    Pros

    A great culture and great people

    Cons

    Salary isn't as high to peers but the potential for growth is

  9. "Operations Manager"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at John Hancock for more than 10 years

    Pros

    Good Benefits and good working environment. There are a lot of opportunities for interesting work and there is a casual environment. Excellent work life balance.

    Cons

    Not a lot of promotion opportunities. It is a bit of a clique there. People in the clique get promoted no matter what their experience is. This can be frustrating at times.

  10. "Review"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Positive Outlook

    I have been working at John Hancock full-time

    Pros

    Great Pay and benefits Great location Provide support for education

    Cons

    Extremely political - you need to align yourself with the right people to get ahead Lack of diversity - there are very few women or minorities Lots of red tape and bearocracy

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