JetBlue Employee Reviews about "flight benefits"
61% would recommend to a friend
(534 total reviews)
62% approve of CEO
What people are saying about JetBlue
Got a burning question about JetBlue? Just ask!
On Fishbowl, you can share insights and advice anonymously with JetBlue employees and get real answers from people on the inside.
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Flexible and great flight benefits." (in 289 reviews)
- "It's a growing company and the benefits are great if you and your family likes to travel." (in 259 reviews)
- "The Culture is great and the flexibility for reservations makes it easy as a part time gig" (in 129 reviews)
- "Great travel benefits (free flights on jetBlue plus several agreements with other airlines)." (in 117 reviews)
- "People were great to work with and just about everyone loved their work and the company" (in 114 reviews)
- "Low pay and domestic flying" (in 161 reviews)
- "IROP's and time off and poor management" (in 114 reviews)
- "No leadership or guidance." (in 64 reviews)
- "Long hours and underpay as for salary match for USA customer service" (in 44 reviews)
- "Work life balance is difficult to navigate if you want to have a comfortable means of living." (in 34 reviews)
Ratings by Demographics
This rating reflects the overall rating of JetBlue and is not affected by filters.
Found 534 of over 3K reviews
Updated Nov 28, 2023
- Most Recent
- Highest Rating
- Lowest Rating
Reviews about "flight benefits"Return to all Reviews
- 1.0Feb 28, 2021AnalystCurrent Employee, more than 5 yearsNew York, NY
You can fly for free if you find a flight with open seats Some of the expired snacks they hand out to employees aren’t stale
Health benefits are very weak and comp is well below average Flight benefits are hard to use for popular travel times and you have to help clean the plane after you fly. Taking sick days and working from home during snow storms is frowned upon. During covid in the fall, people were required to come to the office. On a company-wide call, the president said that being in the office preserves the culture and that if we didn’t want to return to the office, we shouldn’t work for JetBlue. Teams have always been understaffed and leadership likes to squeeze as much value out of their employees as possible (JetBlue is a low cost airline)1
- 2.0Apr 17, 2022Coordinator JBU travelCurrent Employee, less than 1 yearOrlando, FL
Movement up in the company is super hard to attain and comes with many many years of presence in the company. The pay is truly awful. Housekeepers in nearby hotels get paid better than what you get paid and they still expect you to take your job overly serious. There are obviously some good people and some not so nice people, but this is a good job for someone who really does not need the job to pay bills, support a family, anything. This is a job for someone in which money does not matter or is a priority because they will work you, expect you to work a lot and never compensate you correctly. ONLY benefit is free STANDBY flights but good luck getting the time off to do that. Nearly impossible.
Movement up in the company is super hard to attain and comes with many many years of presence in the company. The pay is truly awful. Housekeepers in nearby hotels get paid better than what you get paid and they still expect you to take your job overly serious. There are obviously some good people and some not so nice people, but this is a good job for someone who really does not need the job to pay bills, support a family, anything. This is a job for someone in which money does not matter or is a priority because they will work you, expect you to work a lot and never compensate you correctly. ONLY benefit is free STANDBY flights but good luck getting the time off to do that. Nearly impossible. work somewhere that appreciates you and your worth
- 3.0Jan 2, 2018Flight AttendantCurrent Employee, less than 1 yearNew York, NY
You will have a guarantee of 75 hours, whether you fly them or not (@$21). You will be based in BOS or JFK out of training and inflight does a good job of getting you resources to find housing in your new base. The inflight team and your co-workers are a great support system. Jetblue offers free unlimited flight benefits in core(main cabin) to you and your family. Jetblue does not oversell seats so the chance of you actually getting a seat on standby is much greater than at other airlines. They also offer a decent Healthcare package.
Low pay compared to the industry. This may be a pro for some if you live at your base but you don't fly much on reserve except for holidays and irregular operations. On the average, you will fly 35-40 hours monthly (in JFK). You are paid on the 8th and 20th with your average paycheck of $500 after taxes. The only way you can make extra money is to peddle the JetBlue credit card on your flights and for every approved application, you get $25. If you get sick, no matter what the case may be, you are penalized by the current point system. It covers 4 days in which you have to call in each day to extend it (if on reserve). You qualify for FMLA after a year. The reserve system is one of the worst in the industry with restrictions that affect your quality of life. If you live in your base, you will like it a lot better than if you commute. The system is very restrictive. To pick up trips as a reserve, it's done in seniority order with no transparency and the most archaic software around (Sabre circa 1970). You can forget about picking anything up if you are new. The system freezes more often than not. Your flight benefits are freeefits are freeefits are free unless you want to fly in MInt (JetBlue's version of Business Class). You will be charged $75 (via credit card not payroll deducted) just to list (which is refundable if you don't get the seat). You also are required to do a blue turn or clean debris out of the seat back pockets and cross seatbelts when you are working and when you are onboard for non-revenue travel when the plane arrives at its destination. All work groups are suppose to do it but some pilots do not. The free labor aspect is an embedded value in the JetBlue culture and many crewmembers would argue that they aren't being taken advantage of in this way. This really isn't the best time right now to begin as a flight attendant as the airlines plans for expansion have been delayed with issues from the manufacturer creating a surplus of reserve flight attendants. No one is happy. Lineholders aren't able to pick up trips and fly over 90 hours if they choose and reserves just sit at home or on stand by at the airport hoping to fly. Make sure you have a Netflix account. You will need it to manage your boredom. Also right now the airline is trying to prevent the flight attendants from unionizing, so propaganda is strong on both sides. However, you almost feel that the airline is taking it personal instead of fixing the many problems with flight attendant bidding software and the overall inflight experience. Management talks a good game about unity but so far, the benefits from those 'feel good' talks are slow to materialize.33
- 3.0Aug 18, 2019Business AnalystFormer Employee, more than 3 yearsLong Island City, NY
- The people you work with do whatever they can to get things done. - Fellow Crewmembers share a common goal. - Flight benefits are good when you can use them.
Despite a great culture, the leadership at JetBlue plays nothing but favorites. Crewmembers are told they need to forge their own path forward and to make yourself marketable. This is impossible to do when Crewmembers are promoted based on who they know, who stays out the latest and what project you're on. Trainings and advancement opportunities are evasive. For example, they have a POL program (Principles of Leadership) and even though some may solidly demonstrate these skills, you are only allowed to attend the program if you have 'manager' in your title. The Digital team constantly falls over their own feet. Leadership loves to demean and belittle Crewmembers who show initiative (unless again, you're part of t his exclusive group). Crewmembers who work in Salt Lake City (reservation agents) work full time at home unless they've abused their privileges. IT Crewmembers are afforded 1 day a week even if you've been on a call in the middle of the night because someone can't print a boarding pass or book a reservation. During overnight deployments they are pretty good not 'requiring' Crewmembers to be in the office right away but it means a lot to them if you do show up. So much information is siloed into individual Cremwmbers so if that person goes on vacation, you end up being screwed if you need anything relevant to their area. Flight benefits are nice but to make it part of your overall compensation is ignorant. If you have relatives or family it's often tricky to fly anywhere.3
- 3.0Sept 7, 2023Flight AttendantFormer Employee, more than 1 yearJohn F Kennedy Airport, NY
The benefits (not just flight benefits) They try to feed you for all major holidays
The culture is not the same They don’t really care about there employees comfortability Unless you want to be an inflight instructor not much room for growth
- 4.0Mar 1, 2014AnalystCurrent Employee, more than 1 yearLong Island City, NY
Young company with a great work environment. Great travel benefits (free flights on jetBlue plus several agreements with other airlines).
The compensation side leaves a lot to be desired. No bonuses, very little profit sharing, and very little opportunity for significant raises. Few promotion opportunities.3
- 4.0Mar 28, 2023Airport Operations Crew MemberCurrent Employee, more than 5 yearsWest Palm Beach, FL
Best flight benefits in the biz Stock discount Retirement plus 401k match Health insurance even as part time with hourly minimum Amazing coworkers
1. Management 2. Management 3. Management 4. Management You see where I’m going here….
- 1.0Apr 26, 2015Reservations AgentFormer Employee
Nice team leads and supervisors who really try to help you within the guidelines they have to work with. Good coaching techniques.
Low pay--starts at 8.25 hour then 9.50 in 90 days, then 10.25 in a year. Training is stressful and not worth 8.25 hour. The work at home benefit and flight benefits do not make the hourly pay worth it. If you need flexibility--this is not the home job you are looking for. Spent more time trying to trade shifts to fit horrible schedule to my family's needs. It was a part time job that ended up being a full time job. If that's not bad enough, then you have to deal with rude people on the phones. Even working from home this job is not worth it. The flight benefits are not that great. If you do manage by some miracle to get your shifts covered to take time off, there is no guarantee you will even be able to get on a flight --it's standby benefits. So after all that work getting your shifts covered, you end up not being able to go.1