Itsu Reviews

Updated Jul 22, 2020

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3.8
74%
Recommend to a Friend
89%
Approve of CEO
Itsu Founder Julian Metcalfe (no image)
Julian Metcalfe
39 Ratings
Pros
  • "Yo can have free food every day(in 25 reviews)

  • "Free lunch, fast pace, ability to work in other places(in 10 reviews)

Cons
  • "pretty hard work; always on a rush; high stress level(in 9 reviews)

  • "Lots of pseudo pressure from managers, they put a lot of pressure for you to preform to extremely high unrealistic targets(in 8 reviews)

More Pros and Cons
  1. "Fair company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Member in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Itsu part-time

    Pros

    - good mentoring - good benefits - fair wages - possibility of promotion

    Cons

    - large workload - shift work can be tiring

  2. "Great"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Itsu full-time

    Pros

    Learning so much during this 3 years

    Cons

    No cons. Just need to be hardworker.


  3. "Good Company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Member in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Itsu full-time for more than a year

    Pros

    Possibility to have the mistery box every week

    Cons

    if there is not enough work your hours may be cut

  4. "overall good place to work at"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Oxford, England

    I worked at Itsu part-time

    Pros

    Lunch benefits, paid breaks, bonus £1 to hourly wage if the team passes the weekly secret buyer test

    Cons

    Drama inside management team, i had something stolen in the employee lounge and management did basically nothing to help me resolve this issue so i never got the item back

  5. Helpful (1)

    "Severe culture issues. This place will chew you up."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head Office Staff in London, England
    Doesn't Recommend
    Negative Outlook

    I have been working at Itsu full-time for more than a year

    Pros

    obvious pros are fairly well known (in london) brand and staff perks of free food and occasionally awkward parties

    Cons

    -extremely offensive megalomaniac CEO/founder who you WILL come into contact with and WILL be insulted by. high pressured work environment with little payoff as Julian Metcalfe will suddnely change his mind in a split second and hostilely throw everyone into a panic and derail months of good work. -aggressiveness is encouraged in senior management -qualified hardworking head office staff are consistently undermined.

    Continue reading
  6. "Recommended"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Member in London, England
    Recommends
    Positive Outlook

    I have been working at Itsu full-time for less than a year

    Pros

    Free food, the company looks after its employees

    Cons

    Very busy, you have to be great with time management

  7. COVID-19

    "cares about us"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - TMT in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Itsu full-time

    Pros

    the company really cares about us. They made sure we kept our jobs when coronavirus started. Always sending us emails to motivate us and keep us informed. It is very nice to feel that the company really takes care of us when things are difficult. I love itsu even more now. I am proud to work there.

    Cons

    Long shifts sometimes, early starts and a lot of standards to learn but that's all; the rest is very good I think

    Itsu Response

    April 29, 2020Central HR Manager

    Thank you so much for your lovely words. All of us is what makes itsu great! Keep it up and we will all be back together soon!

  8. "I recommend this company to everyone!!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - General Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Itsu full-time for more than a year

    Pros

    Great Team structure, people company

    Cons

    There are none of cons

    Itsu Response

    April 29, 2020Central HR Manager

    Thank you for your recommendation! It is leaders like yourself as a General Manager that makes it a great place!

  9. Helpful (1)

    "Some good people but erratic business"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Itsu full-time for more than a year

    Pros

    Free lunch, fast pace, ability to work in other places

    Cons

    Felt like a school yard. Certain employees are untouchable and unprofessional.

    Continue reading

    Itsu Response

    April 29, 2020Central HR Manager

    Thank you for the feedback and we are sorry that you felt this way. We would welcome you to contact us on hradmin@itsu.com to discuss your concerns in more detail. Thank you and keep well.

  10. "Itsu"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cashier and Crew Member in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Itsu full-time for less than a year

    Pros

    The people are really nice including the customers. They make the environment feel as if its not a fast food rest.

    Cons

    The manager doesn’t know how to talk to her employees

    Continue reading
Found 149 reviews
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