Index Exchange "work life balance" Reviews | Glassdoor.ca

Index Exchange Employee Reviews about "work life balance"

Updated Dec 30, 2019

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4.2
76%
Recommend to a Friend
85%
Approve of CEO
Index Exchange President & CEO Andrew Casale
Andrew Casale
109 Ratings
Pros
  • "Fair compensation, great work-life balance(in 17 reviews)

  • "Benefits - Free lunch on Friday, stocked kitchen with drinks, great medical insurance programs, gym reimbursements, commuter benefits program, etc(in 14 reviews)

Cons
  • "A few growing pains but all being addressed by management(in 14 reviews)

  • "IX is a toxic work environment, don't work here if you care about,your career or your mental health(in 7 reviews)

More Pros and Cons

Reviews about "work life balance"

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  1. Featured Review
    Helpful (5)

    "Great company that takes care of it's employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineering in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Index Exchange full-time for more than a year

    Pros

    This is the first time I've given a 5 star rating ... for anything. That's not to say the company is perfect, but the cons are small enough that I don't feel it's fair to take a full star for them. With that... - Work / life balance is insane. Attention is paid to not over-committing, timelines are generous, arranging time away from the office (WFH, sick/personal days, vacation, etc) is trivial, and the hours are extremely flexible. - Career growth (in engineering) - managers pay attention to every single engineer, discuss goals and work on getting them accomplished. That's not to say that promotions are handed out easily, but there is a clear path to a promotion, and enough guidance to get there. If you want a promotion, and are willing to do the work, one will come for sure. Additionally, there's enough budget for training, conferences, books, etc, and whoever *wants* it, gets it. Finally, there's enough smart people in key positions that everyone can learn from. - Tech - sure, there's legacy stuff that isn't all that exciting (much like anywhere else), but the company is going all out on modernizing it's tech stack, so engineers get to work with some of the latest stuff out there (Kubernetes, Golang, CI/CD pipelines, latest versions of Angular, etc). - Company culture - people are very friendly and teams do work as teams rather than groups of people. The formula for "team building" seems to be working here. - Office - very modern, open, some pretty cool gadgets, electronic white boards, massive conferencing screens, etc. - Job security and compensation - managers will work with engineers to course correct if needed, and they have lots of patience if they see improvement. Company has had just a few forced departures over the past little while, and they were never a surprise to either the person forced out, or the rest of engineering. They try to retain people at all cost, and when people need a change, there's an opportunity to go to a different department, work on different things, etc. The compensation is fair as well - not as generous as the top 5 companies out there, but definitely beyond reasonable. - Solving interesting problems - this is individual, but the scale at which the company operates demands that the problems are solved in a creative and efficient way. Also, problems are solved bottom-up, meaning engineers design solutions and implement them, rather than solutions being pushed from above and engineering is just to blindly implement. - Locations - there are multiple to choose from for now (although once you pick, it's difficult to switch). There's engineering offices downtown, uptown, in KW, Montreal... - Transparency - company goes out of it's way to share how things are going on all fronts with everyone. People know when the company is doing great, and also when it's time to do better. - Other perks - free lunches, wall full of snacks / drinks, company swag (you can go for a full week in clothes provided by IX), team outings (every 2 months, with some crazy budgets), company 2-3 day events (engineering hackathon, all hands, etc).

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    Cons

    I can't say there's none, but I don't think any is significant enough to be a deal breaker. Here's some: - Sometimes Product can be a bit on the difficult side. It's not unheard of in the industry, but this place isn't immune to it either. - The legacy code needs to go away sooner, or needs to be fixed as it's slowing down delivery across the board, and it's just painful to work in. - There's times when the conversation just goes in circles, and meetings tend to run too long. Some managers contribute to this problem instead of fixing it. In general, fewer meetings and more efficient meetings would be nice. - Some groups just aren't great with committing to timelines - there's constant and unexplained delays for many things (moves, survey results, etc). - Part of the compensation package are "stock options" that in reality aren't worth anything at the moment, and this is unlikely to change in near to mid-term future. - Career path outside engineering isn't very clearly defined. For some positions it's unclear what's considered "a job well done". - There's some office politics, but this doesn't trickle down much to the engineers.

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    Index Exchange2019-04-25
  2. "Positive Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer Intern 
    Approves of CEO

    I worked at Index Exchange full-time

    Pros

    The company culture is great for learning and growing. All engineers are willing to help. CEO is great, no attitude or ego to him. Work life balance and flexibility is really appericated by the engineers along with the great perks.

    Cons

    It would be great to infuse newer technology and frameworks and shift from the large chunks of legacy code

    Index Exchange2019-12-31
  3. "Great people to work with"

    StarStarStarStarStar
    Current Employee - Software Engineer in Toronto, ON

    I have been working at Index Exchange full-time for more than 3 years

    Pros

    Great people to work with Great work-life balance People are approachable and friendly

    Cons

    Below market salary Tech debt slowing progress

    Index Exchange2019-11-19
  4. "A great place to work"

    StarStarStarStarStar
    Current Employee - Software Engineer 

    I have been working at Index Exchange full-time

    Pros

    Fair compensation, great work-life balance + perks, friendly + engaged staff, dynamic environment

    Cons

    Technical debt presents headwinds to onboarding of new engineers

    Index Exchange2019-08-03
  5. Helpful (1)

    "Great working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time

    Pros

    * Work-life balance is great now. There were problems before but now are long gone. * Flexible hours * No toxic office culture, young atmosphere. * Managers are nice and knowledgeable, lots of support * Lots of people to learn from, great diversity * Transparency, frequent internal AMAs with senior management, open doors policy * Frequent events, weekly paid recreational activities off site (soccer field, volleyball etc)

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    Cons

    * Some of the Toronto teams are not downtown (if you like downtown)

    Advice to Management

    Keep up the good work.

    Index Exchange2019-02-27
  6. Helpful (1)

    "Huge strides in making engineering culture better, but still a long way to go for senior management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Index Exchange full-time for more than a year

    Pros

    - Great work perks, benefits, work life balance. Definitely a place where you can make a name for yourself, and grow. - A lot of cool technical problems of scale that aren't found anywhere else, with the tools and resources to experiment and do so. - Has also improved a lot in terms of engineering management. A lot of senior leadership has entered, injecting fresh ideas and modern practices. It's a lot better than it was a year ago. - Competitive salary.

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    Cons

    - Lack of senior technical expertise. They're trying their best to address it, but hiring senior engineers are deterred by the lack of technical knowledge from the internal recruiters, and boring task of maintenance as opposed to building. - A lack of emotional intelligence from the old guard management. New management is great, but many of the old managers don't admit when they're wrong or don't know something when they should, which leads to a lot of office politics and gossip, and poisons company culture. No channel of feedback is provided for engineers to these managers, nor is it taken seriously.

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    Advice to Management

    Put your senior managers and TPOs in a communications course to hopefully enlighten them about emotional awareness. Provide feedback channels for engineers to talk about their managers/TPOs.

    Index Exchange2018-05-04
  7. Helpful (1)

    "Growing company with strong culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Index Exchange full-time

    Pros

    - Had the opportunity to work with some talented, hard working engineers at all levels of seniority. - Strong company culture that fosters respect within teams with a huge emphasis on strong teamwork and willingness to help each other. - Solid place to start for a new grad because of the fast paced work environment that encourages to look at problems differently and think outside your comfort zone. - Management learns from mistakes and addresses the pains of a growing organization by taking initiatives to have a scalable growth. (Ex. Hiring more senior engineers and managers). - Amazing perks and benefits.

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    Cons

    - There seems to be a huge disconnect between the commercial and the engineering side in terms of processes, workflows and expectations. - Seems to have very little emphasis on QA and testing strategies for the products/solutions. - Employees have the opportunity to get gym memberships for very cheap but there should be more initiatives focusing on work-life balance from the management. - More emphasis should be put on training and learning opportunities for the employees, especially at the junior level. - There should be more mentoring/coaching to support career growth of employees.

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    Index Exchange2018-03-02
  8. Helpful (8)

    "High turnover rate, inexperienced management and coworkers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Engineer in Toronto, ON
    Doesn't Recommend
    No opinion of CEO

    I worked at Index Exchange

    Pros

    Free snacks Free lunch Free swag sometimes

    Cons

    No work-life balance Little respect for working parents Immature, inexperienced hires fresh out of university No mentoring Weird family business dynamic Managers without people skills or training (lots of internal hires and promotion) Little to no experienced senior people

    Advice to Management

    Don't work so much / have a life outside of work and external achievements--it'll help you understand the people who work for you better

    Index Exchange2017-12-01
  9. Helpful (1)

    "Good company to start with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Index Exchange full-time for more than a year

    Pros

    Talented and helpful coworkers , Good place to learn new stuff, Lunch provided, Monthly outing,

    Cons

    Work/life balance is a joke, Management are not very experienced, Tight deadlines most of the times.

    Advice to Management

    In long term it is not very good idea to somehow courage the employees for working long hours sometime 12 hours per day and value your employees based on the hours they work.

    Index Exchange2017-09-11
  10. Helpful (27)

    "Bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Software Engineer in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Index Exchange

    Pros

    Nice people, snacks, parking glassdoor asks me to add more words here, but there are no more pros!!

    Cons

    Young inexperienced managers and lack of senior managers and developers, work life balance is a joke, the culture is to work long hours. There is always a project that is in rush, and therefore if you are a developer in that company, your life is a disaster.

    Index Exchange2016-04-25
Found 22 reviews