Index Exchange Reviews | Glassdoor.ca

Index Exchange Reviews

Updated Nov 18, 2019

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4.3
81%
Recommend to a Friend
91%
Approve of CEO
Index Exchange President & CEO Andrew Casale
Andrew Casale
103 Ratings
Pros
  • "Fair compensation, great work-life balance(in 16 reviews)

  • "Benefits - Free lunch on Friday, stocked kitchen with drinks, great medical insurance programs, gym reimbursements, commuter benefits program, etc(in 14 reviews)

Cons
  • "A few growing pains but all being addressed by management(in 14 reviews)

  • "IX is a toxic work environment, don't work here if you care about,your career or your mental health(in 7 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (5)

    "Great company that takes care of it's employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineering in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Index Exchange full-time for more than a year

    Pros

    This is the first time I've given a 5 star rating ... for anything. That's not to say the company is perfect, but the cons are small enough that I don't feel it's fair to take a full star for them. With that... - Work / life balance is insane. Attention is paid to not over-committing, timelines are generous, arranging time away from the office (WFH, sick/personal days, vacation, etc) is trivial, and the hours are... extremely flexible. - Career growth (in engineering) - managers pay attention to every single engineer, discuss goals and work on getting them accomplished. That's not to say that promotions are handed out easily, but there is a clear path to a promotion, and enough guidance to get there. If you want a promotion, and are willing to do the work, one will come for sure. Additionally, there's enough budget for training, conferences, books, etc, and whoever *wants* it, gets it. Finally, there's enough smart people in key positions that everyone can learn from. - Tech - sure, there's legacy stuff that isn't all that exciting (much like anywhere else), but the company is going all out on modernizing it's tech stack, so engineers get to work with some of the latest stuff out there (Kubernetes, Golang, CI/CD pipelines, latest versions of Angular, etc). - Company culture - people are very friendly and teams do work as teams rather than groups of people. The formula for "team building" seems to be working here. - Office - very modern, open, some pretty cool gadgets, electronic white boards, massive conferencing screens, etc. - Job security and compensation - managers will work with engineers to course correct if needed, and they have lots of patience if they see improvement. Company has had just a few forced departures over the past little while, and they were never a surprise to either the person forced out, or the rest of engineering. They try to retain people at all cost, and when people need a change, there's an opportunity to go to a different department, work on different things, etc. The compensation is fair as well - not as generous as the top 5 companies out there, but definitely beyond reasonable. - Solving interesting problems - this is individual, but the scale at which the company operates demands that the problems are solved in a creative and efficient way. Also, problems are solved bottom-up, meaning engineers design solutions and implement them, rather than solutions being pushed from above and engineering is just to blindly implement. - Locations - there are multiple to choose from for now (although once you pick, it's difficult to switch). There's engineering offices downtown, uptown, in KW, Montreal... - Transparency - company goes out of it's way to share how things are going on all fronts with everyone. People know when the company is doing great, and also when it's time to do better. - Other perks - free lunches, wall full of snacks / drinks, company swag (you can go for a full week in clothes provided by IX), team outings (every 2 months, with some crazy budgets), company 2-3 day events (engineering hackathon, all hands, etc).

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    Cons

    I can't say there's none, but I don't think any is significant enough to be a deal breaker. Here's some: - Sometimes Product can be a bit on the difficult side. It's not unheard of in the industry, but this place isn't immune to it either. - The legacy code needs to go away sooner, or needs to be fixed as it's slowing down delivery across the board, and it's just painful to work in. - There's times when... the conversation just goes in circles, and meetings tend to run too long. Some managers contribute to this problem instead of fixing it. In general, fewer meetings and more efficient meetings would be nice. - Some groups just aren't great with committing to timelines - there's constant and unexplained delays for many things (moves, survey results, etc). - Part of the compensation package are "stock options" that in reality aren't worth anything at the moment, and this is unlikely to change in near to mid-term future. - Career path outside engineering isn't very clearly defined. For some positions it's unclear what's considered "a job well done". - There's some office politics, but this doesn't trickle down much to the engineers.

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    Index Exchange2019-04-25
  2. "A great place to work"

    StarStarStarStarStar
    Current Employee - Software Engineer 

    I have been working at Index Exchange full-time

    Pros

    Fair compensation, great work-life balance + perks, friendly + engaged staff, dynamic environment

    Cons

    Technical debt presents headwinds to onboarding of new engineers

    Index Exchange2019-08-03
  3. "Great people to work with"

    StarStarStarStarStar
    Current Employee - Software Engineer in Toronto, ON

    I have been working at Index Exchange full-time for more than 3 years

    Pros

    Great people to work with Great work-life balance People are approachable and friendly

    Cons

    Below market salary Tech debt slowing progress

    Index Exchange2019-11-19
  4. "Good place to work, nice benefit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Montreal, QC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Index Exchange full-time for more than a year

    Pros

    Good place to work, nice benefit

    Cons

    legacy system is hard to work on and working content is shifting pretty often. If you like switch between different tasks. This is an ideal place

    Index Exchange2019-08-12
  5. "Great environment Very nice company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Facilities Assistant in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Index Exchange full-time for less than a year

    Pros

    Free lunch,drinks and snacks One by one meetings Great management organization Flexible schedule Free parking

    Cons

    I didn’t see any until now.

    Index Exchange2019-07-16
  6. Helpful (3)

    "Overall it was OK but boring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Kitchener, ON
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Index Exchange full-time for more than a year

    Pros

    Varied opportunities for work Decent entry level pay Decent work conditions Catered lunch

    Cons

    Very political atmosphere, advancement was more on who you were on the good side of.

    Index Exchange2019-03-21
  7. Helpful (1)

    "Great working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time

    Pros

    * Work-life balance is great now. There were problems before but now are long gone. * Flexible hours * No toxic office culture, young atmosphere. * Managers are nice and knowledgeable, lots of support * Lots of people to learn from, great diversity * Transparency, frequent internal AMAs with senior management, open doors policy * Frequent events, weekly paid recreational activities off site... (soccer field, volleyball etc)

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    Cons

    * Some of the Toronto teams are not downtown (if you like downtown)

    Advice to Management

    Keep up the good work.

    Index Exchange2019-02-27
  8. Helpful (1)

    "Great culture and lots to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Index Exchange full-time for less than a year

    Pros

    - Great coworkers who are willing to teach, mentor, and collaborate - Managers who care about your career development and create goals for you to achieve them - friendly and inclusive culture - lots of swag from projects and orientation - free lunch (in some offices)

    Cons

    - divided between business and engineering - slow to react issues (processes and culture) - pay can be improved

    Advice to Management

    - listen to more engineers on addressing technical debt - encourage more collaboration among some teams - highlight the value that IX brings to the world

    Index Exchange2019-03-11
  9. "Great work place with work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Engineer in North York, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time for less than a year

    Pros

    1. Great devices provided for engineers 2. Great frequency for 1 on 1 talking with manager 3. Great snacks and drink provided 4. Easy to communicate with manager and solve problem in time

    Cons

    1. The location of company need to be improved 2. Provide training to not professional team member 3. Create more professional agile team 4. Provide training to the person who do not respect female, should be addressed seriously on this problem.

    Index Exchange2019-03-04
  10. Helpful (2)

    "Culture vs Perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Montreal, QC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Index Exchange full-time for less than a year

    Pros

    - Daily catered Meals - Snacks and drinks - Brand new hardware

    Cons

    - Average salary - Poor work culture - Poor paid leave policy

    Index Exchange2018-10-31
Found 122 reviews