Index Exchange Reviews | Glassdoor.ca

Index Exchange Reviews

Updated 20 May, 2017
47 reviews

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4.1
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Index Exchange President & CEO Andrew Casale
Andrew Casale
39 Ratings

47 Employee Reviews

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  1. "Tech company perfectly positioned to grow and thrive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time (Less than a year)

    Pros

    Being a recent hire, I've been able to see Index from an outside perspective and they are uniquely positioned to succeed in this market. From motivated team members, good technology, inspiring leadership, and great vision, it's a company I look forward to growing with.

    Cons

    Growing pains are present but management is very aware of challenges and are already investing in solutions. I see this as a side effect of growth and there are far more opportunities because of it.

    Advice to Management

    Keep investing in the tech culture and stay in touch with employees.


  2. Helpful (7)

    "Not Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Toronto, ON
    Former Employee - Software Engineer in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Index Exchange full-time

    Pros

    Good snack options and free lunches. They also do performance evaluations twice per year, which is nice.

    If you are a new grad looking for a job, Index is willing to hire you. It can be tough to find a job with no work experience, and there are definitely companies worse than IX. As one of the other reviews said, Index can be a decent place to start depending on what team you land on.

    Cons

    Most of management has been with the company for their whole career and completely lack the ability to see from other/objective viewpoints. There is a lot of micromanagement, because these higher-ups want to protect their status as "in charge". They limit technical decisions to what they are comfortable with, rather than the best fit for the situation.

    There's also an inexplicably large number of fires, where they try to make everyone stay late to fix the issue (which often ends up not being an issue at all). There's just a lack of respect for the engineers.

    It's near impossible to get fired unless you say something that they don't agree with on a personal level. Being completely incompetent is not enough.

    The engineers in the company are almost entirely junior, or new grads - probably somewhere around 85%. As such, there's nobody to learn from so unless you are fine with not growing and being strictly directed on how to build software, Index will not be a good fit for you.

    Advice to Management

    I really don't know how you can fix the mess you've created, but I really like and respect a lot of the people at the company so I hope you do. Know that nobody believes a word that management says, because you so rarely follow through with promises. And no, free lunches and parties do not re-gain trust. Business may seem good right now, but you've lost sight of the fact that you are a software company and business, while important, is secondary in terms of continued growth and sustaining your spot in the industry. Miraculously, the competitors seem to actually be worse, but you are one technical mis-step from falling to the back of the line. So good luck, and godspeed.

    Index Exchange Response

    4 May, 2017 – SVP, Engineering

    Thank you for your time with us and for this feedback. Thanks also for sharing some positive comments around the great team we're all fortunate to work with. We regret that you didn't see more growth ... More


  3. Helpful (6)

    "Good place to start, bad place to stay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Engineer in Toronto, ON
    Current Employee - Data Engineer in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time (More than 3 years)

    Pros

    opportunity to learn, easy to get involved.
    does not require too much skill to begin with, good for new graduates to gain experience.

    Cons

    lack of technology innovation.
    too much tedious work than interesting research and experimenting.
    slows down learning speed and self-growth.

    Advice to Management

    encourage employees to learn more, allow them to have more time to learn than only doing work.

    Index Exchange Response

    7 Mar, 2017 – SVP, Engineering

    Thank you for your feedback and review. I'm glad to hear that we're providing a good environment to gain experience. Your experience shared in "cons" rings true of our recent history. With the ... More


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  5. Helpful (14)

    "Senior Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Toronto, ON
    Former Employee - Senior Software Engineer in Toronto, ON
    Doesn't Recommend
    Approves of CEO

    I worked at Index Exchange full-time (Less than a year)

    Pros

    - incredible young talent with a lot of passion, unfortunate they are not being guided well
    - fast paced and growing
    - good benefits

    Cons

    - app and platform are built on outdated technologies
    - dissent is frowned upon by management, new employees should beware
    - inexperienced, technically inept managers (please read reviews for Casale Media to understand what I'm talking about)
    - very much a top down company
    - low base salary (however they pay overtime to encourage long hours)
    - no bonus

    Advice to Management

    It's a futile attempt to give any advice to management, because it will just fall on deaf ears.


  6. Helpful (2)

    "An organized and understanding company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Toronto, ON
    Current Employee - Software Engineer in Toronto, ON
    Recommends
    Positive Outlook

    I have been working at Index Exchange full-time (Less than a year)

    Pros

    The atmosphere, employees, and benefits are great. I've been here for just under 2 months, but I've gained a lot of confidence in my abilities by being trained in project management, setting goals and utilizing tools to achieve those goals.

    Cons

    Take a little more time for training before pushing a new hire onto a project. A good idea would be to let the new hires join employees already working on projects to become more comfortable with their role. This will also give them a perspective of their job they won't get from training and one they'll need before deciding project goals.

    Advice to Management

    Keep being the employees who oversee projects and ask the important questions. It definitely helps us grow and set our priorities more accurately.


  7. Helpful (24)

    "Bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Toronto, ON
    Current Employee - Software Engineer in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Nice people, snacks, parking
    glassdoor asks me to add more words here, but there are no more pros!!

    Cons

    Young inexperienced managers and lack of senior managers and developers, work life balance is a joke, the culture is to work long hours. There is always a project that is in rush, and therefore if you are a developer in that company, your life is a disaster.

    Index Exchange Response

    25 Apr, 2016 – VP, Human Resources

    Thank you for your review and I agree, we do have nice people and there really are a lot more pros than you mention. I am disappointed you feel the way you do about managers and that your ... More


  8. Helpful (5)

    "Great place for software engineers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Toronto, ON
    Current Employee - Software Engineer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time (More than 3 years)

    Pros

    Index Exchange is a fast growing company, I've worked there for nearly 3 years and I'm constantly seeing new faces.

    There are plenty of hard technical problems to challenge an engineering mind.

    After an initial training period to get past an admittedly steep learning curve, you're given a lot of autonomy to perform your job functions as you see fit. You're here to solve challenging problems and not punch a clock. Hours are flexible. Good work is rewarded.

    Management is approachable and sits in the same area as their workers with the same equipment and tools, they are part of the team rather than a separate entity. Coworkers are friendly and are the type of people you'd like to hang out with outside of work.

    Management does look to put you in a position to do your best work, if you aren't happy on one team they will work with you to find a roll that you will enjoy.

    The lunchroom is full of talk about the latest movies, what's on t.v or playing video games, magic and Dungeons & Dragons in the evenings.

    Cons

    There are some growing pains: The main building is under construction. The main parking lot is full, the secondary parking lot is a good walk away from the offices.

    Free Snacks. Technically that's a perk, but you've got to be careful about your eating habits with all that sugar.

    Advice to Management

    We should have employees officially tour some of the locations outside of their office. I've heard rumors that we now have 3 offices in the Wingold area, it would be nice to visit some of them and see what they look like.


  9. Helpful (1)

    "Great Opportunities with an International Leader in Ad Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North York, ON
    Current Employee - Anonymous Employee in North York, ON
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team. Smartest people I have ever worked with.
    Great atmosphere and culture. Lots of teambuilding activities, events and catered lunches.
    Very fast paced, lots to learn, constantly evolving products and services.

    Cons

    Need to be comfortable with quickly changing direction, products and services. It's a fast paced industry and as a result all employees have to be versatile and willing to change scope.


  10. Helpful (9)

    "Amazing Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fantastic benefit package
    Company is growing, leaders in their industry so there is lot's of room to grow and advance
    They care about the employees
    Happy place to be every day, great people, smart people, fun people. You make friends here

    Cons

    Bit of disruption from construction at head office, but worth it

    Advice to Management

    Communication is good, keep making it better
    Stay in touch with everyone


  11. Helpful (2)

    "The Ideal Work Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time

    Pros

    This company is unlike any I have worked for, they are constantly building and improving in every aspect. It is clear that the focus is the worker's needs and there is a strong emphasis on keeping the workplace as comfortable and enjoyable as possible. There may be a heavy workload at times, but they constantly do things to make our lives easier and you are recognized for your work. It is clear that you are more than "just another worker" in this company.

    Everybody is also very nice here, I was very welcomed and people were more than willing to help me since the day I started, even when I first met the person. The team environment is clear, everybody is out to help one another. It is actually a pleasure coming to work.

    Another thing of note is how transparent the "status" of management is. What I mean by this is management will walk by you and greet you as an equal; there is no superiority complex. Management never breathes down your neck - as long as the work is being done there is no complaints, and they are very aware of everything that is happening and they really do all they can to help you.

    Cons

    I really cannot think of anything bad about working here.

    Advice to Management

    Keep it up, the way things are managed here is amazing.


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