Index Exchange Reviews | Glassdoor.ca

Index Exchange Reviews

Updated 12 December, 2018
105 reviews

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4.3
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Index Exchange President & CEO Andrew Casale
Andrew Casale
92 Ratings

Employee Reviews

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Pros
  • "Everyone works hard but has a great work life balance" (in 12 reviews)

  • "Index Exchange is somewhere that you can bring your whole self to work" (in 10 reviews)

Cons
  • "Growing pains with building out upper management, though there has been definite progress in the last 6 months" (in 14 reviews)

  • "Young inexperienced managers and lack of senior managers and developers, work life balance is a joke, the culture is to work long hours" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time (Less than a year)

    Pros

    - Very flat structure - entry level roles get to work/collaborate with C level executives
    - Transparent environment - hold monthly company wide meetings to share what each division is currently focusing on
    - Great work culture, very casual and friendly
    - Flexible work hours and free food

    Cons

    - Growing pains with building out upper management, though there has been definite progress in the last 6 months
    - Career pathing could be improved
    - Team onboarding could be improved


  2. Helpful (1)

    "Culture vs Perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Montreal, QC
    Current Employee - Software Engineer in Montreal, QC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Index Exchange full-time (Less than a year)

    Pros

    - Daily catered Meals
    - Snacks and drinks
    - Brand new hardware

    Cons

    - Average salary
    - Poor work culture
    - Poor paid leave policy

  3. Helpful (1)

    "Open space = productivity killer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in Toronto, ON
    Former Employee - Senior Software Developer in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Index Exchange full-time (Less than a year)

    Pros

    Nice office with amenities to match the startup world.

    Cons

    Open space = productivity killer

    Advice to Management

    More private space for employees


  4. Helpful (2)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Toronto, ON
    Former Employee - Software Engineer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Index Exchange (Less than a year)

    Pros

    - free food
    - great place to learn
    - my team was helpful (your mileage may vary) overall it was good
    - free merch and hackathon
    - using new tech

    Cons

    - never ate the free food cuz of dietary restrictions (this one is on me)
    - upper management was not too interested or involved (meeting with them twice a month)


  5. Helpful (1)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time

    Pros

    -Flexible hours
    -Many learning opportunities
    -Managers wear multiple hats : Your friend, mentor/guide and overall great leaders.
    -Great and easy going people to work with
    -Management is organized and very focused
    -SVP of Product & Engineering are extremely smart, humble and fun to work with.
    -Great environment
    -Free parking
    -Fridge loaded with drinks, snacks on demand, free lunches and tons of parties
    -Off-sites/ Parties have loads of swag give aways and great team building outings such as sailing.
    -PS4, Nintendo, Ping Pong table and the list goes on

    Cons

    -the *FREE*Coffee is terrible (Used to be good-ish till they replaced the machine from 84)

    Advice to Management

    -Keep up the great overall work but please for the love of GOD do something about the terrible coffee......


  6. "Dev"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Index Exchange full-time

    Pros

    Great culture, nice people, interesting projects.

    Cons

    I don't think there is one.


  7. Helpful (5)

    "Run Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Index Exchange full-time

    Pros

    Paycheck. Not that it's good but have to pay rent.

    Cons

    Worst company I've ever worked for. Managers don't know what they are doing. Zero communication to middle/top management.

    Advice to Management

    Listen to your team. And clean house of all the old time managers.

    Index Exchange Response

    10 Jul, 2018 – VP, People

    Thanks for taking the time to share some feedback.

    I'm sorry to hear that you've had a negative experience working at IX and we'll look at this and see how we can do better.

    Feedback channels... More

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time

    Pros

    In a very interesting industry that is rapidly growing with a great need for A* players. Which leads to fast advancement.

    Lots of opportunity for growth

    Great people to work with day to day

    Very relaxed environment, but everyone works hard

    If you like solving complex problems, and looking into issues with no clear solution, definitely a place to consider working for.

    Flex hours, great benefits, casual dress code,.

    Cons

    Advancement routes are not always clear, but in a growing industry, its easy to carve out your own path, so this may not necessarily be a con .

    Company experiencing rapid growth, which leave teams and management constantly optimizing how everyone works together and the makeup of teams which can cause frustration, and leave some people a little clueless as to where they fit into everything.

    No real cons that would prevent anyone from wanting to work here though.

    Advice to Management

    I think they got it figured out, no need for advice.


  9. Helpful (1)

    "Huge strides in making engineering culture better, but still a long way to go for senior management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Toronto, ON
    Current Employee - Software Engineer in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Index Exchange full-time (More than a year)

    Pros

    - Great work perks, benefits, work life balance. Definitely a place where you can make a name for yourself, and grow.

    - A lot of cool technical problems of scale that aren't found anywhere else, with the tools and resources to experiment and do so.

    - Has also improved a lot in terms of engineering management. A lot of senior leadership has entered, injecting fresh ideas and modern practices. It's a lot better than it was a year ago.

    - Competitive salary.

    Cons

    - Lack of senior technical expertise. They're trying their best to address it, but hiring senior engineers are deterred by the lack of technical knowledge from the internal recruiters, and boring task of maintenance as opposed to building.

    - A lack of emotional intelligence from the old guard management. New management is great, but many of the old managers don't admit when they're wrong or don't know something when they should, which leads to a lot of office politics and gossip, and poisons company culture. No channel of feedback is provided for engineers to these managers, nor is it taken seriously.

    Advice to Management

    Put your senior managers and TPOs in a communications course to hopefully enlighten them about emotional awareness. Provide feedback channels for engineers to talk about their managers/TPOs.

    Index Exchange Response

    10 May, 2018 – Director, Engineering

    Thank you for taking the time to post your review. We’re very happy that you recognize the significant effort we’re undertaking to redefine our engineering culture, and that overall you feel... More


  10. Helpful (9)

    "A great company to work for if you want to stagnate your technical skills and abilities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Index Exchange full-time (More than a year)

    Pros

    Flexible hours and great perks, such as catered lunches, free snacks, and gym memberships. Frequent team outings and company-wide events. Management and process improved during my time with the company but could be improved upon still. A lot of nice people in most departments.

    Cons

    Note: This is for the Toronto location of the engineering department.

    Nepotism, company politics, and poor cross-departmental communication are very rampant in this company. If you want to grow your career and not worry about being caught in company politics, go elsewhere. The Toronto tech scene is thriving, and IX does not play a role in that.

    Management and leadership team lack in management skills, industry knowledge, and communication skills. They have hired some great new managers to help the team scale, but unfortunately, the majority of senior and tenured employees lack experience and are behind in what is happening in the tech scene, have poor communication skills and low emotional intelligence.

    The most disappointing part is that the culture of unwillingness to learn and communicate has trickled down and is perpetuated by employees who have been working with the company for a while. As a result, the tech stack is extremely outdated and the company lacks innovation. People want to stick to what they know because they are afraid to try anything that would hurt their egos. People would rather be right than actually do what is best for the product.

    The process has improved in my time working at Index, but still has a long way to go. There was very little thought and planning into the products we were building. It doesn't help that there is very little communication between the business and engineering teams. It's very common for projects to pivot mid-way or not even ship at all, because of poor teamwork, planning, and resourcing.

    Additionally, the company culture is awful. The HR and people team don't do anything to help their employees and are willfully ignorant of how it truly is them. The HR and people team are just like IX's social media presence - all style, no substance. How the company is portrayed in social media is extremely deceptive and only represents a portion of the company.

    Index does not encourage diversity of thought, backgrounds, or opinions either. Almost everyone comes from the same cookie cutter background. Voicing your opinion that is against the status quo is extremely frowned upon. The company was heading in a right direction in actually listening to their employees' concerns; however, when employees actually started voicing their opinion, they changed how people can communicate their concerns in a way that actually discouraged them to do so.

    Index is definitely experiencing growing pains and that's understandable -- however, whenever Index takes a step forward in improving as a company, they'll take another two steps back.

    Advice to Management

    Listen to your employees. Improve how you're treating your employees, so they actually feel like they're contributing to your company instead of just a cog in a machine. You've started gathering feedback from employees, so do something about it instead of getting defensive and skirting around.

    Index Exchange Response

    30 Apr, 2018 – SVP, Engineering

    Thank you for your review. I regret that you didn't have a more positive experience at IX. My colleagues in Management and HR are committed to ensuring every employee has a positive experience with... More