InVision Customer Success Manager Reviews | Glassdoor.ca

InVision Customer Success Manager Reviews

Updated Sep 11, 2019

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3.5
61%
Recommend to a Friend
100%
Approve of CEO
InVision CEO Clark Valberg
Clark Valberg
3 Ratings
  1. Helpful (1)

    "Remote is the future - but it is not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enterprise Customer Success Manager in Amsterdam
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InVision full-time for more than a year

    Pros

    Remote-fully. This creates a great culture of trust, freedom and accountability. We value human connexions much more and whenever we have a chance to meet our colleagues and clients, we make the most out of it. It requires for the company to be a lot more efficient and communication to be a key part of everyday - you can't see what is happening, so you have to ask and respond. Really enjoy this condition and... probably wouldn't be able to go back to an office job.

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    Cons

    It requires a lot more from you - the day doesn't end when you leave the office, the office is your house. So often times you'll work long hours and the work/life balance can be a bit blurred. Also with the company being primarily based in the US, us in EMEA sometimes have to adapt to plans and processes that were not entirely designed to fit our market and needs.

    InVision2019-09-11
  2. Helpful (26)

    "Losing customers left and right"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at InVision full-time for more than 3 years

    Pros

    Was once a well known brand.

    Cons

    We are just a shadow of past selves. Unless we do something drastically different, we're going to continue to fail. Let me start off by saying that a remote environment doesn't work. At least not at this scale. Employees are just not as invested in the products, management can get away with murder, etc... Our customers don't care about Studio, the product that we've been working on for the last 3-4 years.... They hate it, it's slow, and there's no way they are going to convert. But why don't we talk about this? Because we all work remotely and no one really cares. Skip interviewing here if you want to do actual meaningful, impactful work.

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    InVision2019-06-26
  3. Helpful (3)

    "Great atmosphere and empowering environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Amsterdam
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InVision full-time for less than a year

    Pros

    What sets Invision apart is its management’s style: empowerment. No micromanagement, leaders trust and rely on their teams to develop a successful business. Besides a healthy professional environment , there is a good atmosphere with colleagues and everyone collaborates. Great product, awesome people...

    Cons

    Work from home requires quite some good habits, but when you know them it’s fine. Of course, the organic growth generated some problems with hiring last year and I experienced it myself but this has been addressed too. No major cons.

    InVision2018-06-09
  4. Helpful (63)

    "InVision is an amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager in New York, NY
    Recommends
    Positive Outlook

    I have been working at InVision full-time for less than a year

    Pros

    One of the biggest pros working at InVision is that you always get opportunities to make an impact on the organization outside of your daily responsibilities. You need to work hard to get them but should you be willing to they are yours for the taking. You are also surrounded by so many smart amazing people that are always willing to provide assistance. The Company is on a rocket-ship trajectory right now so the... entire team is working extra hard and rallying around our goals in order to continue to hit them. Management is always checking in and open to hearing the teams ideas. In fact, the people that are hired are sometimes specifically chosen for the unique ways that they can make an impact. Working remote is also amazing as you are trusted and have freedom to work how and when you want for the most part. Work hard and you will be rewarded.

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    Cons

    It is sometimes easy to get isolated working remotely so you need to be disciplined and make sure that does not happen. You have to learn to "toot your own horn" a little bit but It is worth it. Honestly its not that big of a con.

    Advice to Management

    Keep being the way you are. The vision for the company is amazing and I love where we are going. The one thing to improve upon is as we continue to grow at such a fast rate is make sure that the exchange of ideas stays the same and we continue to have open communication.

    InVision2016-11-02
Found 4 reviews