ICON Clinical Trial Manager Reviews

Updated Jun 6, 2020

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3.1
3%
Recommend to a Friend
0%
Approve of CEO
ICON CEO Steve Cutler
Steve Cutler
1 Rating
  1. "Good company"

    4.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Clinical Trial Manager 

    I have been working at ICON full-time

    Pros

    Flexible WFH, compensation, good benefits

    Cons

    None that I can think of

  2. Helpful (1)

    "it worsened over years"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Clinical Trial Manager 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at ICON full-time for less than a year

    Pros

    friendly environment amongst peers; above-average salary

    Cons

    I had a very bad line manager, who was not interested in my development and only cared about the project metrics. More generally, the company brags about their values, but they don't really practice them. On the technical side, they still use very old and obsolete systems that can't keep up with the advancement of the clinical research industry.

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  3. Helpful (3)

    "Variable management support; outdated I.T. systems"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Clinical Trial Manager in North Wales, PA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at ICON full-time for more than 3 years

    Pros

    Some great people work there. There aren't great reasons to choose ICON over any other CRO at this point in time.

    Cons

    Frequent lack of meaningful support from management. I.T. systems are years behind competitors. Poor work-like balance seems to be common.

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  4. Helpful (3)

    "think about what you're saying to employees"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Clinical Trial Manager in Riga
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ICON full-time for more than 10 years

    Pros

    on the paper it looks nice

    Cons

    The famous open door policy doesn't exist. Ask and you'll get treated like an "under nothing". Unrealistic feedback. not willing to listen to employees concerns

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  5. Helpful (1)

    "CRO of choice"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Clinical Trial Manager in Budapest
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at ICON full-time for more than 5 years

    Pros

    Flexible working conditions, home-based opportunity, competitive salary rates and benefits, engaged and motivated project teams, professional environment, learning and development.

    Cons

    Fluctuant but sometimes difficult to manage high workload, tiny redundancies still in some processes. Stilll space to improve systems that are used.

  6. Helpful (2)

    "great benefits, poor prospects for advancement"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Clinical Trial Manager 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at ICON full-time for more than 8 years

    Pros

    great benefits, work life balance

    Cons

    I really dont want to leave but i am looking as I am finding it so far to advance. The opportunities are scarce. For me, I want to be a Project Manager and you have to apply and they only want PMs with 4 years of experience - no entry level.

  7. "Good company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Clinical Trial Manager in São Paulo, São Paulo
    Recommends
    Neutral Outlook

    I have been working at ICON full-time for more than 5 years

    Pros

    Good place to work; open communication with managers

    Cons

    Career mapping not clear;

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  8. Helpful (2)

    "Recommended with Reservations"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Clinical Trial Manager in North Wales, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time for more than a year

    Pros

    Position is home-based. Great benefits, pay, and staff. Upper management recognizes the organizational problems and taking steps to fix them.

    Cons

    Too many metrics and systems that need to be checked and manually updated on a regular basis. On paper the workload is not bad but when you add in all of the manually checks & updates, it leads to a ton of work and frustration. There is a lot of staff turnover resulting in long hours covering work for the people who have left.

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  9. Helpful (1)

    "Great culture in place; need to work on better talent retention"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Clinical Trial Manager 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ICON full-time for more than 8 years

    Pros

    Values & Culture. Respect personal needs and provide flexibility. Invest in training for its employees. Seek for continuous improvement and take the steps towards it.

    Cons

    Changes are sometimes not timely and clearly communicated.

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  10. Helpful (1)

    "Good experience. It was better with prior management but has declined. it is still better than other options out there."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Clinical Trial Manager 
    Recommends
    Neutral Outlook

    I worked at ICON full-time for more than 3 years

    Pros

    I liked my direct manager, he is considerate, polite and supportive. I also liked my coworkers.

    Cons

    inefficient management estructure, particularly managers in high positions are very busy but are innefective in solving problems. Carreer advancement is not based on performance or objective evaluations. Long working hours. too many procedures makes almost impossible to have total compliance and that you are able to manage anything.

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