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ICBC Reviews
Updated Dec 6, 2023
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Full-time, Part-time
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Found 728 of over 830 reviews
61% Recommend to a Friend
64% Approve of CEO
Found 727 of over 830 reviews
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Recommend to a Friend
Approve of CEO
Nicolas Jimenez
279 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- "Managers always say that everyone has an opportunity at a role, but quite often, they won't disclose that they already have another candidate in mind." (in 23 reviews)
Ratings by Demographics
This rating reflects the overall rating of ICBC and is not affected by filters.
- 5.0Nov 19, 2023HR LeaderCurrent EmployeeNorth Vancouver, BC
Pros
New leadership has changed the culture and for the better.
Cons
Salary could be improved. Backwards IT department that has no clue what it’s doing.
- 3.0Dec 6, 2023Recovery SpecialistCurrent Employee, more than 1 yearNorth Vancouver, BC
Pros
Good pay, hybrid model, flex day
Cons
The ultimate middle guy, gets complaints from customers, vendors and pressure from management Not much chance for career advancement
- 4.0Nov 30, 2023SIU Officer, SIU - LM1Former Employee, more than 8 yearsSurrey, BC
Pros
Interesting work, ability to work at different locations throughout BC
Cons
Pay does not keep up with inflation
- 3.0Dec 1, 2023Litigation ParalegalFormer Employee, more than 1 yearNew Westminster, BC
Pros
Good work hours and benefits
Cons
lower pay and repetitive work
- 4.0Nov 20, 2023Claims SpecialistCurrent Employee
Pros
Great benefits, love the people I work with
Cons
Constant changes in strategy - better than getting stale, but a lot to keep up with.
- 1.0Nov 14, 2023Anonymous EmployeeCurrent Employee, more than 3 yearsNorth Vancouver, BC
Pros
TO days on top of VA days
Cons
- you are micromanaged to a sec (you'll be called out if your break goes over by 15 sec) - poor pay - unreasonable managers to whom you are just a number and hate if you try to stand up to them
3 - 1.0Oct 25, 2023Anonymous EmployeeCurrent Employee, more than 5 yearsNorth Vancouver, BC
Pros
Stable, unionized, good time off.
Cons
Toxic work environment. Managers and supervisors engage in gossip about employees fairly openly. Wellbeing of employees and quality of work are not important compared to ticking boxes. Inclusion initiatives are all talk and no action. The well is poisoned so high up you cannot create change here.
4 - 4.0Nov 7, 2023Claims Customer Service AdjusterFormer Employee, more than 5 yearsSurrey, BC
Pros
The pay and benefits are great
Cons
Lots of difficult customers to deal with
- 1.0Sept 9, 2023Senior Director FinanceCurrent Employee, more than 3 yearsNorth Vancouver, BC
Pros
There really aren’t any. The current leader in the finance division is a great example of ‘The Peter Principle’. He definitely rose to his level of incompetency , and thinks only about how he can use others to hold onto his job.
Cons
Well, there are a lot…. The CFO has really caused the department to slide. Finance should be a devision that others look to for integrity and financial leadership, but under the current leader, all the senior roles have turned over because he has no vision, doesn’t care about the reputation of his team and he has no people skills. Just look at how many roles have ‘acting’ appointments or are outsourced. It’s a division in crisis.
5 - 4.0Sept 22, 2023Customer Service AdjusterFormer Employee, less than 1 year
Pros
- Good pension plan - 3 weeks vacation + 3 weeks earned time off. - Unionized work environment (secure work environment) - Good job to have for young university graduates.
Cons
- Call centre work is isolating in nature. - Hard to get time off on weekends or desirable weeks for new staff (seniority-based vacation). - Constant work and the nature of the work does not change so it can be repetitive once you've worked there for a while.
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ICBC Reviews FAQs
ICBC has an overall rating of 3.5 out of 5, based on over 830 reviews left anonymously by employees. 61% of employees would recommend working at ICBC to a friend and 55% have a positive outlook for the business. This rating has improved by 8% over the last 12 months.
61% of ICBC employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ICBC 3.7 out of 5 for work life balance, 3.2 for culture and values and 3.3 for career opportunities.
