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    House of Fraser Reviews

    Updated 18 April, 2018
    419 reviews

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    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Alex Williamson
    31 Ratings

    419 Employee Reviews

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    Pros

    • 20% Staff Discount (with Staff Recognition Card) (in 24 reviews)

    • Good work life balance for a management role (in 9 reviews)

    Cons

    • Have to take out credit card to even get staff discount (in 31 reviews)

    • She would shout/raise her voice on the shop floor too (in 22 reviews)

    More Pros and Cons

    1. "Sales Advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at House of Fraser part-time

      Pros

      Great team to work and very flexible with holidays. Reasonable targets are expected and management are easy to get along with.
      Good benefits - employee discount and discount with other businesses.

      Cons

      Can be put on overtime without asked first - although some may appreciate this

    2. "Card expert"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate in Leicester, England (UK)
      Former Employee - Sales Associate in Leicester, England (UK)
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at House of Fraser full-time (More than 3 years)

      Pros

      Key people were really helpful .

      Cons

      We hardly had no days.

      Advice to Management

      Friendly people

      3. Join the House of Fraser team
      See Our Latest Jobs

    3. "Great experience working for House of Fraser"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Web Content Editor in London, England (UK)
      Former Employee - Web Content Editor in London, England (UK)

      I worked at House of Fraser full-time (More than a year)

      Pros

      Great environment
      Friendly superiors
      Good trainings
      Good incentives

      Cons

      Can't think of none

    4. "Lovely people, lacking direction"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in London, England (UK)
      Former Employee - Anonymous Employee in London, England (UK)
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at House of Fraser full-time (Less than a year)

      Pros

      Lovely staff
      Great brand
      Good progression
      Great location
      Flexible working available

      Cons

      Lost direction in market
      Work/life balance missing

      Advice to Management

      Staff need clearer direction on what's expected of them to reduce duplicated work and wasted time

    5. "Re-Structuring"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales in London, England (UK)
      Former Employee - Sales in London, England (UK)
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at House of Fraser full-time (More than a year)

      Pros

      The team, the customers, the store manager

      Cons

      Company overall seems to have little idea how to best structure itself and its staff

      Advice to Management

      Figure out better ways to compete with our competitors

    6. "Wow"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Advisor in Lincoln, England (UK)
      Current Employee - Sales Advisor in Lincoln, England (UK)
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at House of Fraser full-time (More than a year)

      Pros

      good stuff that was great

      Cons

      bad pay really didnt help

      Advice to Management

      improve

    7. "Good friendships, strict hierarchy structure"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at House of Fraser part-time

      Pros

      - customer facing
      - team work
      - good reputation

      Cons

      - hierarchy
      - poor progression
      - overworked

    8. "Management at House of Fraser"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Manager in London, England (UK)
      Former Employee - Sales Manager in London, England (UK)
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at House of Fraser full-time (More than 3 years)

      Pros

      Good Structure, Staff support, Great place to learn, Good place to network, good exposure to many brands and external contacts. Good insight into many aspects of the business as is under one roof.

      Cons

      Not much opportunities for progression, Poor retention at a senior level, Very weak bonus initiative, No benefits, Little or no reward. Too many directives from different areas no consistency.

      Advice to Management

      Focus on your role, make decisions to drive your business as you will be held accountable. Be sure to make the right connections networking is key.

    9. "Part time Hugo Boss"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
      Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at House of Fraser part-time (More than a year)

      Pros

      Good Holidays, Flexible shifts so good if you are at university

      Cons

      Management are not very useful, only seem to care about meeting targets not about staff members

      Advice to Management

      Be more communicative with staff members

    10. "really friend team and nice environment to work in"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Team in Glasgow, Scotland (UK)
      Former Employee - Customer Service Team in Glasgow, Scotland (UK)
      Recommends
      Neutral Outlook

      I worked at House of Fraser full-time (More than a year)

      Pros

      awesome team, really positive energy

      Cons

      quite busy during peak sale periods

    Showing 419 of 434 reviews
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