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    House of Fraser Reviews

    Updated 19 October, 2018
    513 reviews

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    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Alex Williamson
    60 Ratings

    513 Employee Reviews

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    Pros
    Cons

    • "Poor management, no staff discount unless opt to use store credit card" (in 27 reviews)

    • "She would shout/raise her voice on the shop floor too" (in 25 reviews)

    More Pros and Cons

    1. "Nice company to work for especially for student"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Assistant in Edinburgh, Scotland (UK)
      Current Employee - Sales Assistant in Edinburgh, Scotland (UK)
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at House of Fraser part-time (More than 3 years)

      Pros

      The management are very flexible with students.

      Cons

      Take over has led to lots of unhappy customers taking it out on staff

    2. "Good starting point for your career."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Digital Designer in London, England (UK)
      Current Employee - Digital Designer in London, England (UK)
      Recommends
      Negative Outlook
      Approves of CEO

      I have been working at House of Fraser full-time (More than a year)

      Pros

      Amazing skilled and friendly people who make working here special. Lots of exposure to a multichannel e-commerce business.

      Cons

      Too many layers of management, takes ages to get anything signed off.

      Advice to Management

      Appreciate the staff more as they are the fundamental building blocks to a successful business.

      3. Join the House of Fraser team
      See Our Latest Jobs

    3. "Sales Advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Negative Outlook
      Disapproves of CEO

      I have been working at House of Fraser part-time

      Pros

      Flexible hours for students, understanding managers.

      Cons

      Hours can be all over the place.

    4. "Great place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at House of Fraser (More than a year)

      Pros

      - Great colleagues
      - strong store management
      - a lot of training in place

      Cons

      - nothing to report, loved my employment

    5. "Good.!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Merchandiser in London, England (UK)
      Former Employee - Merchandiser in London, England (UK)

      I worked at House of Fraser full-time (More than 3 years)

      Pros

      Bonus was good enough yay

      Cons

      Moral sometimes bad! Not terrible though

    6. "Great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Negative Outlook
      Disapproves of CEO

      I have been working at House of Fraser part-time

      Pros

      Staff discount and the people

      Cons

      Late nights around Xmas time

    7. "House of fraser"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Brand Ambassador in West Thurrock, England (UK)
      Former Employee - Brand Ambassador in West Thurrock, England (UK)
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at House of Fraser (Less than a year)

      Pros

      Good discounts and flexible work shifts

      Cons

      Staff are rude to younger employers and racist

      Advice to Management

      Fix up

    8. "Learning Partner"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Learning Partner in Manchester, England (UK)
      Current Employee - Learning Partner in Manchester, England (UK)
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at House of Fraser full-time (More than a year)

      Pros

      Opportunity to grow & develop

      Cons

      Currently under new business owner.... awaiting clear direction of hof!

      Advice to Management

      Watch this space with regards to change!

    9. "Not so “House of Failure”, after all"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Department Manager in London, England (UK)
      Current Employee - Department Manager in London, England (UK)
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at House of Fraser full-time (Less than a year)

      Pros

      Decent salary and bonuses for Managers, good discounts and other benefits, staff and store environment are generally nice, good brands in store

      Cons

      Uncertainty surrounding new ownership, some outdated facets such as “Recognition”, little scope for progression due to restructuring, selling staff are often difficult to manage, Level 1 Managers often taken for granted and overworked

      Advice to Management

      Increase basic pay for selling staff to attract a higher calibre of employee. This will improve productivity, service and team work.

      Don’t put too much responsibility on Level 1 Managers without paying them more.

    10. "employee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Brand Specialist in Greenford, England (UK)
      Current Employee - Brand Specialist in Greenford, England (UK)
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at House of Fraser full-time (More than a year)

      Pros

      Holidays provided are great, you can give input into new ideas

      Cons

      poor management structure, technology used in stores is very outdated

      Advice to Management

      needs more organization

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