House of Fraser Reviews | Glassdoor.ca

House of Fraser Reviews

Updated 17 October, 2017
347 reviews

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3.0
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Alex Williamson
6 Ratings

347 Employee Reviews

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Pros
  • 20% Staff Discount (with Staff Recognition Card) (in 20 reviews)

  • Fairly easy part-time job, management are easy going and always willing to help you if you need it (in 8 reviews)

Cons
  • Have to take out credit card to even get staff discount (in 32 reviews)

  • Can't take a water bottle on the shop floor even with tonsilitis (in 19 reviews)

More Pros and Cons

  1. "Good Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Belfast, Northern Ireland (UK)
    Current Employee - Sales Advisor in Belfast, Northern Ireland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at House of Fraser part-time (Less than a year)

    Pros

    Great Discount for staff
    Relaxed approach to Uniform
    Decent training and the opportunity to progress
    Great relationships between management and the shop floor.
    Always seeing the store manager who will stop and talk to you provided the store isn't busy.
    Feedback on performance that doesn't feel like a telling off

    Cons

    Having to push recognition cards
    Uncertainly over uniform allowance and access to other contracted benefits
    A lot of paper work during training

    Advice to Management

    Make our targets clearer
    Make Uniform policy clearer (along with uniform allowance)


  2. "Hof"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Specialist in Newcastle upon Tyne, England (UK)
    Current Employee - Brand Specialist in Newcastle upon Tyne, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at House of Fraser full-time (More than a year)

    Pros

    Feels like a big family, excellent opportunity to offer vip customer service and colleagues are very friendly.

    Cons

    Typical retail environment with lots needing to be done but limited resources.

    Advice to Management

    Better communication


  3. "Heritage fashion brand going international"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head of Sustainablity in London, England (UK)
    Current Employee - Head of Sustainablity in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at House of Fraser full-time (More than a year)

    Pros

    Can do culture, open , transparent senior executive team, transforming, flexible, not afraid of change, going international

    Cons

    Salaries can always be higher , but UK retail sector challenged by BREXIT and other factors impacting consumer confidence

    Advice to Management

    Value your talent as you have some great people


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Head Office Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Swindon, Wiltshire, South West England, England (UK)
    Current Employee - Recruiter in Swindon, Wiltshire, South West England, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at House of Fraser full-time (Less than a year)

    Pros

    The best thing about working for House of Fraser is the people. There is a really strong family culture, which lends itself to a good working environment as well as a fair work/life balance.
    I find that I'm treated fairly, my ideas are respected and I have a strong support network to help me delivery what my role requires.

    Cons

    Some of the technology is not so up to date.


  6. "Sales Support assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edinburgh, Scotland (UK)
    Former Employee - Anonymous Employee in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook

    I worked at House of Fraser part-time (More than a year)

    Pros

    admin experience, friendly staff and management was the perfect part time job whilst at uni

    Cons

    probably that you need a store card to get discount


  7. "4/5 Stars"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at House of Fraser full-time (Less than a year)

    Pros

    - Good L&D offering
    - Good opportunities outside job role

    Cons

    - Typically average to below average pay


  8. "Best Retail Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-time Sales Advisor in Dublin, Co. Dublin (Ireland)
    Former Employee - Part-time Sales Advisor in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at House of Fraser part-time (More than a year)

    Pros

    Good environment, pleasant space and facilities, great atmosphere and dynamic between staff across the board.
    Loads of opportunity to progress.
    Decent pay and benefits, time off etc.
    Staff discount throughout store and online, occasional incentives for targets.

    Cons

    Procedure doesn't consider common sense, no wiggle room for emergencies (i.e. sick cover=major understaffing issues)
    Poor management of labour, sometimes chronically overstaffed, equally as likely to be chronically understaffed, never seemed to get this quite right.
    Poor communication with concession managers and HoF advisors, concession managers generally getting away with circumventing company procedures on a regular basis.

    Advice to Management

    I think you do a brilliant job, I wish you were given more direct control over rosters and hours, and more staff to work with! I think all issues can be traced to rigid procedures without proper review.


  9. "great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at House of Fraser part-time

    Pros

    great team, discounts, flexibility

    Cons

    long hours, having favorites in the team

    Advice to Management

    to continue working well


  10. "sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at House of Fraser part-time

    Pros

    good pay
    friendly staff
    nice store
    can become a brand specialists soon

    Cons

    managers are always around to make sure you are busy
    lots of work to do


  11. "Sales Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Neutral Outlook

    I worked at House of Fraser part-time (Less than a year)

    Pros

    The pay is really good for the amount of effort the job requires. Job responsibilities are straightforward and manageable. We get regular staff offers, too.

    Cons

    The management and communication within stores can be poor sometimes, which does effect quality of tasks performed. Sales advisors have to deal with stock as well as visual merchandising, which can be difficult to juggle and makes us more prone to mistakes.

    Advice to Management

    Communicate better and prioritise in-store issues better. Work on improving relationships between management and sales advisors, and communication should improve with this.


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