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    House of Fraser Reviews

    Updated 17 October, 2017
    347 reviews

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    Full-timePart-time
    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Alex Williamson
    6 Ratings

    347 Employee Reviews

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    Pros

    • 20% Staff Discount (with Staff Recognition Card) (in 20 reviews)

    • Fairly easy part-time job, management are easy going and always willing to help you if you need it (in 8 reviews)

    Cons

    • Have to take out credit card to even get staff discount (in 32 reviews)

    • Can't take a water bottle on the shop floor even with tonsilitis (in 19 reviews)

    More Pros and Cons

    1. "Good Team"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Advisor in Belfast, Northern Ireland (UK)
      Current Employee - Sales Advisor in Belfast, Northern Ireland (UK)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at House of Fraser part-time (Less than a year)

      Pros

      Great Discount for staff
      Relaxed approach to Uniform
      Decent training and the opportunity to progress
      Great relationships between management and the shop floor.
      Always seeing the store manager who will stop and talk to you provided the store isn't busy.
      Feedback on performance that doesn't feel like a telling off

      Cons

      Having to push recognition cards
      Uncertainly over uniform allowance and access to other contracted benefits
      A lot of paper work during training

      Advice to Management

      Make our targets clearer
      Make Uniform policy clearer (along with uniform allowance)

    2. "Hof"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Brand Specialist in Newcastle upon Tyne, England (UK)
      Current Employee - Brand Specialist in Newcastle upon Tyne, England (UK)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at House of Fraser full-time (More than a year)

      Pros

      Feels like a big family, excellent opportunity to offer vip customer service and colleagues are very friendly.

      Cons

      Typical retail environment with lots needing to be done but limited resources.

      Advice to Management

      Better communication

    3. "Heritage fashion brand going international"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Head of Sustainablity in London, England (UK)
      Current Employee - Head of Sustainablity in London, England (UK)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at House of Fraser full-time (More than a year)

      Pros

      Can do culture, open , transparent senior executive team, transforming, flexible, not afraid of change, going international

      Cons

      Salaries can always be higher , but UK retail sector challenged by BREXIT and other factors impacting consumer confidence

      Advice to Management

      Value your talent as you have some great people

      4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review

    4. "Head Office Review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Recruiter in Swindon, Wiltshire, South West England, England (UK)
      Current Employee - Recruiter in Swindon, Wiltshire, South West England, England (UK)
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at House of Fraser full-time (Less than a year)

      Pros

      The best thing about working for House of Fraser is the people. There is a really strong family culture, which lends itself to a good working environment as well as a fair work/life balance.
      I find that I'm treated fairly, my ideas are respected and I have a strong support network to help me delivery what my role requires.

      Cons

      Some of the technology is not so up to date.

    5. "Sales Support assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Edinburgh, Scotland (UK)
      Former Employee - Anonymous Employee in Edinburgh, Scotland (UK)
      Recommends
      Positive Outlook

      I worked at House of Fraser part-time (More than a year)

      Pros

      admin experience, friendly staff and management was the perfect part time job whilst at uni

      Cons

      probably that you need a store card to get discount

    6. "4/5 Stars"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in London, England (UK)
      Current Employee - Anonymous Employee in London, England (UK)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at House of Fraser full-time (Less than a year)

      Pros

      - Good L&D offering
      - Good opportunities outside job role

      Cons

      - Typically average to below average pay

    7. "Best Retail Employer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Part-time Sales Advisor in Dublin, Co. Dublin (Ireland)
      Former Employee - Part-time Sales Advisor in Dublin, Co. Dublin (Ireland)
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at House of Fraser part-time (More than a year)

      Pros

      Good environment, pleasant space and facilities, great atmosphere and dynamic between staff across the board.
      Loads of opportunity to progress.
      Decent pay and benefits, time off etc.
      Staff discount throughout store and online, occasional incentives for targets.

      Cons

      Procedure doesn't consider common sense, no wiggle room for emergencies (i.e. sick cover=major understaffing issues)
      Poor management of labour, sometimes chronically overstaffed, equally as likely to be chronically understaffed, never seemed to get this quite right.
      Poor communication with concession managers and HoF advisors, concession managers generally getting away with circumventing company procedures on a regular basis.

      Advice to Management

      I think you do a brilliant job, I wish you were given more direct control over rosters and hours, and more staff to work with! I think all issues can be traced to rigid procedures without proper review.

    8. "great experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at House of Fraser part-time

      Pros

      great team, discounts, flexibility

      Cons

      long hours, having favorites in the team

      Advice to Management

      to continue working well

    9. "sales advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at House of Fraser part-time

      Pros

      good pay
      friendly staff
      nice store
      can become a brand specialists soon

      Cons

      managers are always around to make sure you are busy
      lots of work to do

    10. "Sales Advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in London, England (UK)
      Former Employee - Anonymous Employee in London, England (UK)
      Neutral Outlook

      I worked at House of Fraser part-time (Less than a year)

      Pros

      The pay is really good for the amount of effort the job requires. Job responsibilities are straightforward and manageable. We get regular staff offers, too.

      Cons

      The management and communication within stores can be poor sometimes, which does effect quality of tasks performed. Sales advisors have to deal with stock as well as visual merchandising, which can be difficult to juggle and makes us more prone to mistakes.

      Advice to Management

      Communicate better and prioritise in-store issues better. Work on improving relationships between management and sales advisors, and communication should improve with this.

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