House of Fraser Reviews | Glassdoor.ca

House of Fraser Reviews

Updated 18 April, 2018
419 reviews

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3.1
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Alex Williamson
31 Ratings

419 Employee Reviews

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Pros
  • 20% Staff Discount (with Staff Recognition Card) (in 24 reviews)

  • Good work life balance for a management role (in 9 reviews)

Cons
  • Have to take out credit card to even get staff discount (in 31 reviews)

  • She would shout/raise her voice on the shop floor too (in 22 reviews)

More Pros and Cons

  1. "Sales Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at House of Fraser part-time

    Pros

    Great team to work and very flexible with holidays. Reasonable targets are expected and management are easy to get along with.
    Good benefits - employee discount and discount with other businesses.

    Cons

    Can be put on overtime without asked first - although some may appreciate this


  2. "Card expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Leicester, England (UK)
    Former Employee - Sales Associate in Leicester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at House of Fraser full-time (More than 3 years)

    Pros

    Key people were really helpful .

    Cons

    We hardly had no days.

    Advice to Management

    Friendly people

  3. "Great experience working for House of Fraser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Content Editor in London, England (UK)
    Former Employee - Web Content Editor in London, England (UK)

    I worked at House of Fraser full-time (More than a year)

    Pros

    Great environment
    Friendly superiors
    Good trainings
    Good incentives

    Cons

    Can't think of none


  4. "Lovely people, lacking direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at House of Fraser full-time (Less than a year)

    Pros

    Lovely staff
    Great brand
    Good progression
    Great location
    Flexible working available

    Cons

    Lost direction in market
    Work/life balance missing

    Advice to Management

    Staff need clearer direction on what's expected of them to reduce duplicated work and wasted time


  5. "Re-Structuring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in London, England (UK)
    Former Employee - Sales in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at House of Fraser full-time (More than a year)

    Pros

    The team, the customers, the store manager

    Cons

    Company overall seems to have little idea how to best structure itself and its staff

    Advice to Management

    Figure out better ways to compete with our competitors


  6. "Wow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Lincoln, England (UK)
    Current Employee - Sales Advisor in Lincoln, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at House of Fraser full-time (More than a year)

    Pros

    good stuff that was great

    Cons

    bad pay really didnt help

    Advice to Management

    improve


  7. "Good friendships, strict hierarchy structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at House of Fraser part-time

    Pros

    - customer facing
    - team work
    - good reputation

    Cons

    - hierarchy
    - poor progression
    - overworked

  8. "Management at House of Fraser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in London, England (UK)
    Former Employee - Sales Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at House of Fraser full-time (More than 3 years)

    Pros

    Good Structure, Staff support, Great place to learn, Good place to network, good exposure to many brands and external contacts. Good insight into many aspects of the business as is under one roof.

    Cons

    Not much opportunities for progression, Poor retention at a senior level, Very weak bonus initiative, No benefits, Little or no reward. Too many directives from different areas no consistency.

    Advice to Management

    Focus on your role, make decisions to drive your business as you will be held accountable. Be sure to make the right connections networking is key.


  9. "Part time Hugo Boss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at House of Fraser part-time (More than a year)

    Pros

    Good Holidays, Flexible shifts so good if you are at university

    Cons

    Management are not very useful, only seem to care about meeting targets not about staff members

    Advice to Management

    Be more communicative with staff members


  10. "really friend team and nice environment to work in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Team in Glasgow, Scotland (UK)
    Former Employee - Customer Service Team in Glasgow, Scotland (UK)
    Recommends
    Neutral Outlook

    I worked at House of Fraser full-time (More than a year)

    Pros

    awesome team, really positive energy

    Cons

    quite busy during peak sale periods


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