Hotels.com Reviews | Glassdoor.ca

Hotels.com Reviews

Updated 29 September, 2017
117 reviews

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4.1
StarStarStarStarStar
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Approve of CEO
Hotels.com President Johan Svanstrom
Johan Svanstrom
62 Ratings

117 Employee Reviews

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Pros
Cons
  • left because i was looking for advanced career opportunities where i could better apply my skills (in 4 reviews)

  • It's hard to chime in on a phone call when you're the only one in Dallas and there are 10 people on the phone in London (in 7 reviews)

More Pros and Cons

  1. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than 3 years)

    Pros

    Amazing environment and great atmosphere

    Cons

    No cons so far.


  2. Helpful (3)

    "Frustrating place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hotels.com full-time (Less than a year)

    Pros

    Good salary and benefits

    Free breakfast every couple of weeks

    Can regularly work from home if you’re a senior manager, although policy isn’t communicated to others

    Cons

    Widespread use of acronyms make it very difficult for new starts to understand the business. No structured CML onboarding provided.

    Very dated approach to CRM - lack of customer focus, very little personalisation of emails, inefficient processes. CML is a very inward looking department

    CML management don’t understand which metrics are important for different parts of the business e.g. CML Directors consider weekly revenue a key metric for loyalty

    Over-analysis of projects means priorities change and scope creep driven by management opinions. The result is that very little gets done and there's a huge amount of wasted time and resource.

    Claim to be data driven, but decisions are really based on Directors pre-conceived opinions

    Management take a big bang approach rather than iterative improvements - lean processes are an alien concept to them

    CML management more concerned with micro-management of projects (reviewing subject lines, copy, design etc) rather than creating processes and culture which will help the business grow

    Huge amount of wasted time in meetings where senior management dominate discussion

    Using 5 systems to log test information/results is crazy and completely inefficient

    Blame culture, which doesn’t look to understand why something happened, but blames individuals instead

    Management don't have coherent requirements, which makes it difficult to produce anything that they will agree on. Again, more delays and frustrations

    Roadmaps that are developed by management aren't aligned between departments, so it's up to the employees to figure out how to prioritise and get resources

    Advice to Management

    Provide new starters with a structured onboarding process

    Review CML processes as they're extremely inefficient and frustrating for employees to deal with

    Be more humble. You could learn a lot from your employees experience. You've built a decent CRM program, but there's a long way to go before it could be described as good

    Be clear with your expectations/requirements - it's impossible for people to produce good work if there are 3 different sets of requirements for a project

    Align roadmaps between departments so that employees aren't left to figure out how to deliver a project when it isn't even on another teams roadmap

    Move away from vanity metrics such as GBV for certain campaigns - loyalty is more about LTV, but you don't seem to focus on this


  3. "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - User Experience Designer in London, England (UK)
    Former Employee - User Experience Designer in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hotels.com full-time (More than 5 years)

    Pros

    Great benefits (very good health insurance), office location and environment. Qualitative and quantitative research programmes are among the best and most well-funded in the UK. A very data driven business which few UXDs can experience outside the US.

    Cons

    Hard work. Sometimes long hours. Dedication demanded. Not for the lazy.


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  5. "meh! ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in San Salvador (El Salvador)
    Former Employee - Sales Representative in San Salvador (El Salvador)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hotels.com full-time (More than a year)

    Pros

    Good Environment from staff members

    Cons

    Bad Commission Structure, needs to be reviewed.

    Advice to Management

    When Outsourcing make sure the outsource has a good commission structure for their employees


  6. "Great company to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in London, England (UK)
    Current Employee - Software Engineer in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Fantastic work environment, with open channels of communication to the higher ups and an emphasis on high quality technology

    Cons

    Pay isn't as competitive as it could be for a company of its size.

    Advice to Management

    Keep up with the market when it comes to salary or you will lose good people


  7. Helpful (1)

    "It is a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in London, England (UK)
    Current Employee - Senior Business Analyst in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than a year)

    Pros

    New tech tools, constant change, embracing the new. Great people, great opportunity to learn. Code academy, trainings, good benefits. Leaders are great!

    Cons

    Some managers lacking both management and social skills. They are non decisiveness and have no vision nor strategy around their area.

    Advice to Management

    Think about changing the manger's field, if he is not able to manage his part. It's not an Analyst role to create projects and design strategy.


  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX (US)
    Current Employee - Anonymous Employee in Dallas, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than 5 years)

    Pros

    Smart people, challenging work, and fun environment

    Cons

    Rapid growth comes with challenges


  9. "One of the best choice :)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Engineer in Rome (Italy)
    Current Employee - Quality Assurance Engineer in Rome (Italy)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Balance between work and personal life;
    Very good attention to the employee and new technologies;
    Good salaries and very cool environment;
    The best place where I worked up to now (maybe one of the best place you can find in Italy).

    Cons

    If you are not in London the career opportunities are less;

    Advice to Management

    Balance career opportunities between countries


  10. "Growth opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Hotels.com full-time (More than 8 years)

    Pros

    There are awesome opportunities for growth and movement.

    Cons

    Constant change requires extremely flexible scheduling and though work/family life balance is promoted at a corporate level, the challenge is being flexible with scheduling and incorporating this work/family life balance.


  11. "Tier 3 Customer Service Hotels.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier III Expert Plus in Springfield, MO (US)
    Current Employee - Tier III Expert Plus in Springfield, MO (US)
    Doesn't Recommend
    Positive Outlook

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Decent pay. Great Benefits. Nice people.

    Cons

    The work gets done and handed to a few top performers why the lazy people do nothing and get to keep their jobs. It is difficult to get a holiday off.

    Advice to Management

    Make people work or fire them.


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