Hotels.com Reviews | Glassdoor.ca

Hotels.com Reviews

Updated 17 May, 2017
104 reviews

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Full-time Part-time

4.2
Star Star Star Star Star
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Approve of CEO
Hotels.com President Johan Svanstrom
Johan Svanstrom
54 Ratings

104 Employee Reviews

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Pros
  • Great work environment and colleagues (in 15 reviews)

  • The most amazing work life balance I've seen anywhere (in 6 reviews)

Cons
  • Work life balance can be a challenge, especially for certain teams (in 4 reviews)

  • left because i was looking for advanced career opportunities where i could better apply my skills (in 3 reviews)

More Pros and Cons

  1. "Group Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cruise Specialist
    Former Employee - Cruise Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hotels.com full-time (More than 3 years)

    Pros

    Benefits, Incentives, bonus commission, Events sponsored by the company. The environment was awesome. Flexibility and caring management team.

    Cons

    Not a lot of room for promotion.

    Advice to Management

    Encourage the employee to grow within the company.


  2. "Great, fast paced, employee-orientated company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    very employee orientated, inclusive and open. Regular employee events. Open & honest communication. Fast-paced and very ambitious

    Cons

    Very few. With great ambitions, comes a lot of work; fast-paced can be a double-edged sword


  3. "Best place for career starters!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in London, England (UK)
    Current Employee - Software Engineer in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (Less than a year)

    Pros

    Amazing working environment (office location + terrace!)
    Nice people
    Flexibility in terms of working hours and of tasks
    Salary/Benefits

    Cons

    Honestly, only a few, including that learning curve can be a bit steep as the company is well-established!


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  5. "People mostly stay for 2-3 years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Hotels.com (More than a year)

    Pros

    People are multicultural and mostly really nice. There are free drinks and coffee/tea dotted around the really cool office that features ping-pong tables, foosball, game arcades, F1 simulators, a really nice terrace etc. There is an event every week, be it a terrace BBQ, breakfast, someone's birthday...

    If you are lucky, you will travel to the other offices and fully get to know how your team works. There are some very smart people working at Hotels.com and you are able to learn a lot from working alongside them.

    The CEO is truly the center stone of this company. Johan is friendly, approachable and has huge charisma. Yet he is able to make himself heard when necessary.

    Cons

    The brand is very fragmented, resulting in 4 different brands depending on the regions, making cross-collaboration difficult. Most of the time everything comes from NA, which is slightly ironic since London is supposed to be the HQ.

    One of the worst things is lack of resources. We are meant to make great things happen with a fraction of the people, budget and time of other companies. When working, we are running around putting out fires and reacting to things rather than taking the time to actively sit back and think out a proper plan.

    All the positives are highlighted and distorted to impress upper management. Nobody stops to speak about learnings or fails.

    You are given the impression that you are heard when you speak up about a pressing issue , and yet nothing really happens.

    And lastly, the reason most people leave: lack of internal promotion. There is definite preference for hiring external people with a background in consultancy lately, when there are extremely good internal candidates for the job. The staff turnaround has become a lot faster in the past few months.

    Advice to Management

    Please make sure that "Go Global" is something you practice, not just talk about.

    Being "scrappy" is all good and well in certain instances, but please be aware that great things need planning, budget and a substantial team of people working on them. Being scrappy and working 14h a day to attempt to get to everything burns even the most engaged of employees out.

    Remember to stop smiling and patting yourself on the back and look at what isn't working. The feedback project is a start, but please be aware that your good intentions do not trickle down the teams. I have yet to receive any official feedback, despite asking for it multiple times.

    Make managers discuss career paths with their teams and have timelines in place for when to expect promotion. I had nothing of the sort in all my years at Hotels.com


  6. "Simply the best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment and colleagues.
    Career development is a value at Hotels.com: you have the chance to create your own career path.

    Cons

    Really hard to find cons in working here.


  7. Helpful (1)

    "Best place to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in London, England (UK)
    Current Employee - Executive Assistant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Flexible hours
    Friendly management
    Freedom of creativity - flexible in how things are done and open to new ideas
    Lack of pecking order - very collaborative and your voice could be heard no matter what role in
    Team drinks
    The terrace :)

    Cons

    Could be difficult to keep up with the ever changing complicated matrix structure and inter-brand collaboration and competition
    Lack of structured onboarding process for new starters

    Advice to Management

    Keep it young, keep it fresh, keep it flexible


  8. "Good culture, nice benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Dallas, TX (US)
    Current Employee - Senior Manager in Dallas, TX (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than 8 years)

    Pros

    The Hotels.com Dallas office has a relaxed environment with a close-knit yet diverse team of people. Management works hard to keep the team happy, productive and engaged. Leadership encourages employees to explore alternative sides of the business to allow employees to learn and grow.

    Cons

    A lot of career advancement opportunities with Hotels.com require relocation to London, although Expedia has large offices elsewhere in the US.


  9. Helpful (1)

    "Almost too good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time

    Pros

    Great managers, interesting projects, good atmosphere, lots of fun and lots of chances to expand knowledge outside of day to day activities. All facilities and equipment are immaculate and everyone there is lots of fun to work with.

    Cons

    It being almost too good (and my first proper tech job) make me feel like the only way from here is down! It would also be nice if there was more rotation between teams within the company.

    Advice to Management

    Be more hands on with developers and get involved with people's activities rather than waiting for them to come to you with things.


  10. "Excellent Company with high growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hotels.com full-time (More than 3 years)

    Pros

    Excellent working environment. helpful and talented colleagues.

    Cons

    Fast pace, high pressure, high targets (but that could be seen as a good point)

    Advice to Management

    Keep it up!


  11. Helpful (3)

    "Really don't know how it can be the best company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer II in London, England (UK)
    Former Employee - Software Development Engineer II in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Nice offices in Angel
    - Good pay
    - Nice tech used
    - Plenty of work from home and flexible hours

    Cons

    - Platform and organisation in general will make you cry at a certain point
    - Bullish management that never gives promotions or pay rises, despite you meet your objectives
    - The company falsely advertises as easy to change position within... totally untrue. Manager will bully you if you try to move
    - American style relations with employees, that means you are an enemy and you must not have any problem
    - Any sort of recreation activities? Everyone keeps saying how fun it was before, then they go away

    Advice to Management

    Treat employees better, give chances to move around the company or to get promoted for real.


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