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Hootsuite Reviews

Updated 17 February, 2018
246 reviews

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3.6
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Hootsuite CEO Ryan Holmes
Ryan Holmes
160 Ratings

246 Employee Reviews

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Pros
Cons
  • Growing pains that any company goes through (in 14 reviews)

  • Little or no career development for many (in 10 reviews)

More Pros and Cons

  1. "Average"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - Good working environment and beautiful location

    Cons

    Small office
    Not many projects to do


  2. Helpful (4)

    "Stay for a while, but get out before you burn out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hootsuite full-time

    Pros

    Great Vancouver brand to have on your resume - despite the chaos, the experience will help propel you in your career.
    The smartest people I've ever met chasing innovative ideas.
    Absolutely the best benefits. Maternity leave, bereavement, extended health, in-house massage - the Total Rewards team has built a top notch selection of benefits.
    Casual work environment - dogs, jeans, be yourself and look like yourself.

    Cons

    Absolute chaos and lack of direction. Senior leadership tries to act as if they have it together, but if you get a chance to see behind the curtains it's clear they struggle to get along, and can't align on where the company is going.
    Burnout culture. Expect to work 60+ hours per week every week, unless you're in Product and some pockets of Marketing.
    Politics are incredibly thick and it can impact your ability to get a promotion or be rewarded.
    The in-house benefits like yoga/fitness are just painting on the wall. When you are working 60+ hours per week and haven't taken a lunch break in a year, it's unachievable to go to a lunchtime fitness class.
    Turnover is incredibly high and average tenure isn't more than a year and a half. It just contributes to the chaotic atmosphere.
    Career opportunities aren't within, they're outside the Hootsuite walls once you've put in your time. Do your time, get the brand, and get out before the long hours and stress start affecting your health.
    Despite what PR says, not chasing IPO opportunity anymore so don't go for that experience

    Advice to Management

    You need to clean house from a management and senior leadership perspective.
    Despite the efforts, the bro culture remains.
    Plan for an intentionally slow year. Your targets are too high and the problems are too deep. Lower the targets for one year so you can focus on fixing the issues to achieve sustainability.


  3. Helpful (1)

    "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Vancouver, BC
    Current Employee - Software Developer in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time (More than 3 years)

    Pros

    Working with some of the smartest people I've ever worked with. Management truly care. They've started cutting costs and looking for ways to improve efficiency lately which is good to see. There was a lot of waste last year.
    Lots of opportunity to grow here. Your manager is really there to help you.

    Cons

    Compensation is way below market rate. Make sure you negotiate a good salary when you start here because getting a raise without a promotion is impossible.

    Advice to Management

    Increase transparency. People find out their news from Blind first and then management a week later. This isn't good enough


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  5. "Interactive environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Developer in Vancouver, BC
    Former Employee - Web Developer in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hootsuite full-time (More than a year)

    Pros

    Friendly environment, work aloud motto, guilds and presentations to share ideas and help employees to interact with each other. Encourages collaboration.

    Cons

    Review process informal and unstructured. Hiring is slow, hassle free coding not possible. Management lacking clear direction. Need a quiet space which was provided later on.

    Advice to Management

    Review current salary structure and interview process


  6. Helpful (7)

    "If you take your sales career seriously, beware..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Account Executive in Toronto, ON
    Former Employee - Corporate Account Executive in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hootsuite full-time (More than a year)

    Pros

    -first couple of weeks in training is a good time to meet colleagues and have some good bonding time
    -got experiencing RESELLING solutions as Hootsuite partners with other solution providers to complete their offering

    Cons

    -seemed as though most management has no experience managing outside of Hootsuite
    -pay structure is terrible - employees who have been building pipeline for 4 years have the same expectations as people who are 2 months into the role making it nearly impossible to make good money in your first year

    Advice to Management

    -I challenge you to try and keep employees for over a year


  7. Helpful (7)

    "Too many inexperienced people in leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hootsuite full-time (Less than a year)

    Pros

    -Decent amount of vacation time.
    -Company tracks an internal movement metric to allow employees to try new roles and gain experience.

    Cons

    The amount of missing senior leadership is very apparent. No CIO, COO, CTO, new CFO only just started in Jan 2018. There is a complete lack of unified direction for the company. With all of the missing pieces there is no experienced leadership that understands how departments functions together, or the business impact of what their departments decisions have on the rest of the org.

    Middle management is made up of people that just happened to take over roles from all of the previous exits. They are trying to hire people with more experience (which is good), but the junior level middle management is threatened by the same experienced people they are looking to hire, so much of their experience is neglected or ignored. The inexperienced leadership will burn endless cycles trying to solve problems that have simple solutions- if only they would ask for help. This only further compounds cross org problems as the chasms between departmental silos grow wider.
    Vancouver is still the center of the universe. If you don't live in Vancouver...don't bother working here. ALL of the "good" ideas come out of Vancouver. For such a small company that is global, it is amazing how Toronto and UK employees have such little voice when it comes to helping shape or influence overall business impact. UK employees stay late on calls to meet with Vancouver employees, but you'll seldom get someone in Vancouver to get on the phone before 8am.
    The product is a mess and lacks considerable basic functionality that so many competitors have. ie - social listening beyond a handful of social channels

    Advice to Management

    - Install a C-Suite
    - Have them hire experienced people (NOT IN VANCOUVER) above current middle management or let middle management go
    - Look at competitive products and make acquisitions or fund development projects to enhance our offering


  8. Helpful (3)

    "good place to work in early career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Vancouver, BC
    Current Employee - Analyst in Vancouver, BC
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Hootsuite full-time (More than a year)

    Pros

    Flexible and casual environment. Enough people to make lots of friends and figure out what would you like to do next.

    Cons

    Work is often feels as more operational/reactive rather than strategic/organized, which makes it difficult to move forward with some goals, even if they are agreed as a priority.


  9. "Good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hootsuite full-time (More than a year)

    Pros

    Everyone is really trying to work together to achieve monumental goals. A lot of intelligent people who are committed to their teams.

    Cons

    Similar to what has been said before. A unified strategy more then being ‘sales’ focused. The current focus on sales does not take into account the rest of the company that enables the product to be sold.


  10. "There's some hope"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hootsuite full-time (Less than a year)

    Pros

    Good location
    Relaxed work environment
    Lots of fun people
    Cool perks
    Working from home is totally cool, although I hear this varies from manager to manager

    Cons

    There's some sort of cloud hanging over some employees (no pun intended with Vancouver weather). There's a lack of enthusiasm as I hear things have shifted a lot since the upper management has changed to steer the company to an Enterprise status and I feel this has hurt the once amazing company culture. With that said, there are some really talented people that love their work and what they do, so I sincerely believe there's hope.

    There's also some corporate drama happening, especially in a few isolated departments and people are feeling uninspired and unappreciated. But again, they still try to do their best and I think that speaks a lot of about the people and talent that works here.

    Advice to Management

    Listen to your employees more. You have some really wonderful people working across all channels. HR needs to act faster when an entire department comes to them with problems with a single person, you will end up losing great people because of politics.


  11. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hootsuite full-time (More than a year)

    Pros

    I really enjoy working at Hootsuite, great people, a lot of passion, and both cross departmental and lateral growth opportunities are available to you. I genuinely love coming to work and seeing my colleagues everyday - they are so awesome.

    Cons

    Need to fine tune some of their leadership to build more alignment. Transparency and communication is something that could be worked on.


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