Hootsuite Reviews | Glassdoor.ca

Hootsuite Reviews

Updated 9 December, 2018
293 reviews

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3.5
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Hootsuite CEO Ryan Holmes
Ryan Holmes
191 Ratings

Employee Reviews

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Pros
  • "Great culture, awesome people, really interesting technical challenges, fantastic work-life balance" (in 22 reviews)

  • "Great culture and management team" (in 29 reviews)

Cons
  • "1000 employees in 5 years, which naturally causes some growing pains" (in 15 reviews)

  • "Little or no career development for many" (in 12 reviews)

More Pros and Cons

  1. "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager
    Former Employee - Product Manager

    I worked at Hootsuite full-time (More than a year)

    Pros

    Great Work Environment to start at

    Cons

    Not sure about the negatives yet


  2. Helpful (5)

    "Not Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hootsuite full-time

    Pros

    There are quite a few pros to working at Hootsuite:
    - Good Vacation
    - People are very talented and always ready to help
    - Comfortable work environment
    - Good social activities, great for meeting people
    - Fitness classes on site
    - Work/life balance

    Cons

    Unfortunately there are a lot of problems in the organization. I get the sense that 4-5 years ago it was an awesome place to work and really grow your career, which is why I was so excited to work at Hootsuite. I wanted to learn and grow with the company. However, there are major issues:

    - Low Pay. Everyone says it, but these days for Vancouver, it's really, really low. This demonstrates a lack of recognition of what's happening in the market place.

    - Lack of career growth. There are many people that have grown up with the company and experienced great opportunities. If you came on board in the last couple of years, it's been non existent. There's no standardization or documentation for career goals, promotions, training, etc. You are left treading water, wondering how you are performing and what you can improve on.

    - Bro culture. If you had said to me that this was an issue at Hootsuite when I first got hired, I wouldn't have believed it. Until I saw it in action. Working there felt like a popularity contest. I was told by my manager that I needed to become friends with certain individuals if I had any hope of progressing - unfortunately the caliber of my work simply wasn't going to be enough. I have never experienced this attitude in the workplace before.

    - Volatile environment. Key people would just disappear. People would leave and would not be replaced.

    There was a common complaint from leadership about how difficult it was to find good talent in Vancouver, yet the company allows very talented people to walk out the door everyday. It's very expensive to keep recruiting and replacing employees.

    Advice to Management

    Please, please start valuing the employees you have. They are so smart and are not getting the treatment they deserve.

  3. "Lots of opportunity--not perfect."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Fun culture-snacks,perks. Ambitious people. Cool offices-- especially London. Lots of global travel--if you like that. Social media groove. Business is still growing-- doing ok.

    Cons

    Can be chaotic. Lots of old timer slackers-- butt kissers. Leaders in marketing and sales have no clue. HR is none existent.


  4. Helpful (4)

    "Sales team is a mess"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Hootsuite full-time (More than a year)

    Pros

    - Looks great on your resume, it was really easy to find a job afterwards
    - Free fruits
    - Dog friendly
    - Cool Office
    - Free work out classes during work
    - In house massage therapist every Thursday
    - Cool people
    - Beer Fridays
    - Four weeks vacation

    Cons

    The whole premise of Hootsuite is great. There's all the pro's I listed above, but those perks don't play into your day-to-day there when you have to deal with everything else. First off, your pay is below industry by a lot (I was making at least 5k less than my peers). Secondly leadership and management are awful. You see people axed and laid off, there's a kool-aid culture where you can't say anything bad about the company, and in ESPECIALLY the sales team, every time we fail to reach a target as a whole, there's an organizational witch hunt to find out the reason why, and there's a strategy switch. I'd say our strategy changed every other quarter. It was exhausting, especially with sales cycle that were this long. I didn't see myself advancing and I disagreed with the frequent changes there were. Hootsuite isn't a start-up anymore and their leaders have to stop acting like it is. Everytime there is an impromptu switch from the leaders, we the employees are left scratching our heads with all the processes and other things that need to be changed. At the end of the day, those perks/pro's listed above are great but when you're really trying to build your career and establish yourself in tech, it's not the best place to learn and grow.


  5. "Enterprise development representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Fun environment, flexible hours, great people

    Cons

    Salary was lower than expected


  6. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product in Vancouver, BC
    Former Employee - Product in Vancouver, BC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hootsuite full-time (More than a year)

    Pros

    flexible and progressive , nice office

    Cons

    typical low vancouver wages, a bit rudderless


  7. Helpful (5)

    "Money > Employee Happiness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hootsuite full-time (More than 3 years)

    Pros

    There are many wonderful people working there, as the company puts a lot of stock in hiring a good 'cultural fit'
    Nice office

    Cons

    Salary lower than industry average
    Poor diversity and inclusion 'efforts' that are never followed through on
    There are a lot of promised growth opportunities that are never followed through with
    Management is not aligned, even within each department
    Overworking is praised and encouraged
    The executive team is distant to the point that they don't even know what half the employees are working on
    Certain teams (especially customer support) are treated as "less than" by the rest of the company
    "CEO-worship" is a thing.

  8. "Good tech employer in VA, BC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hootsuite full-time

    Pros

    Good people to work with

    Cons

    A lot of tech debt


  9. Helpful (1)

    "Fun and exciting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Hootsuite full-time (Less than a year)

    Pros

    Talented, passionate and energetic workforce

    Cons

    Lack of Executive vision and direction


  10. "Great group of people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hootsuite full-time

    Pros

    -good people
    -nice office
    -great work life balance
    -good vacation

    Cons

    -lower salaries
    -loud and distracting workplace