Hootsuite Reviews | Glassdoor.ca

Hootsuite Reviews

Updated 13 April, 2018
253 reviews

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3.7
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Hootsuite CEO Ryan Holmes
Ryan Holmes
164 Ratings

253 Employee Reviews

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Pros
Cons
  • Growing pains that any company goes through (in 14 reviews)

  • Little or no career development for many (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Alway interesting - lots of growth and great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time (Less than a year)

    Pros

    Interesting work and opportunities for growth. Lots of in house courses that are very well design to develop soft-skills. Great people in the company, lots of events, very supportive team.

    Cons

    Rapidly changing. This can be good, but it creates some uncertainty at times.

    Advice to Management

    Innovation is one side of the coin. Focus some energy on improving usability and product workflows.


  2. "Awesome company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Software Developer in Vancouver, BC
    Current Employee - Junior Software Developer in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time (Less than a year)

    Pros

    Great culture, awesome people, really interesting technical challenges, fantastic work-life balance. Tech is relatively modern, and devs manage that delicate balance of taking real ownership of their work, while at the same time being fun and easy-going people to work with.

    Cons

    Not much to say here. Salary could be higher, but given all the other pros I'd say it's quite fair.

  3. "Great place to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hootsuite full-time

    Pros

    Creative and extroverted peers, great office set up

    Cons

    attrition rate is high so there's lots of employee churn

    Advice to Management

    none that I can think of


  4. Helpful (2)

    "Good place to start, not a place to stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSM in Vancouver, BC
    Current Employee - CSM in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hootsuite full-time (More than a year)

    Pros

    Great place to start your career as you can accelerate quickly.

    Cons

    It is very difficult to see a path for growth and there is no attention put to career development or feedback.

    Advice to Management

    If you want to retain people, you should focus on developing them as people and support their career development. Currently, no feedback is provided and there is no conversation of career next steps. Get to know your team as individuals and start making them feel valued so retention is improved.


  5. "Overall positive experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer Co-Op in Vancouver, BC
    Former Employee - Software Developer Co-Op in Vancouver, BC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hootsuite full-time (More than a year)

    Pros

    Easy going environment, little to no stress, never felt like anyone was looking over my shoulder.

    Cons

    Experience can be team dependent, culture is a little too easy going at time.


  6. Helpful (2)

    "Account Executive"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Hootsuite full-time

    Pros

    - Good people and coworkers

    Cons

    - questionable upper management.
    - Like in many sales jobs you must decide if meeting quota or doing what's best for the customer is the ideal outcome.
    - quota is unrealistic for the vast majority of the sales team given many of the territories.


  7. Helpful (6)

    "Stay for a while, but get out before you burn out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hootsuite full-time

    Pros

    Great Vancouver brand to have on your resume - despite the chaos, the experience will help propel you in your career.
    The smartest people I've ever met chasing innovative ideas.
    Absolutely the best benefits. Maternity leave, bereavement, extended health, in-house massage - the Total Rewards team has built a top notch selection of benefits.
    Casual work environment - dogs, jeans, be yourself and look like yourself.

    Cons

    Absolute chaos and lack of direction. Senior leadership tries to act as if they have it together, but if you get a chance to see behind the curtains it's clear they struggle to get along, and can't align on where the company is going.
    Burnout culture. Expect to work 60+ hours per week every week, unless you're in Product and some pockets of Marketing.
    Politics are incredibly thick and it can impact your ability to get a promotion or be rewarded.
    The in-house benefits like yoga/fitness are just painting on the wall. When you are working 60+ hours per week and haven't taken a lunch break in a year, it's unachievable to go to a lunchtime fitness class.
    Turnover is incredibly high and average tenure isn't more than a year and a half. It just contributes to the chaotic atmosphere.
    Career opportunities aren't within, they're outside the Hootsuite walls once you've put in your time. Do your time, get the brand, and get out before the long hours and stress start affecting your health.
    Despite what PR says, not chasing IPO opportunity anymore so don't go for that experience

    Advice to Management

    You need to clean house from a management and senior leadership perspective.
    Despite the efforts, the bro culture remains.
    Plan for an intentionally slow year. Your targets are too high and the problems are too deep. Lower the targets for one year so you can focus on fixing the issues to achieve sustainability.

  8. Helpful (1)

    "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Vancouver, BC
    Current Employee - Software Developer in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time (More than 3 years)

    Pros

    Working with some of the smartest people I've ever worked with. Management truly care. They've started cutting costs and looking for ways to improve efficiency lately which is good to see. There was a lot of waste last year.
    Lots of opportunity to grow here. Your manager is really there to help you.

    Cons

    Compensation is way below market rate. Make sure you negotiate a good salary when you start here because getting a raise without a promotion is impossible.

    Advice to Management

    Increase transparency. People find out their news from Blind first and then management a week later. This isn't good enough


  9. "Interactive environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Developer in Vancouver, BC
    Former Employee - Web Developer in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hootsuite full-time (More than a year)

    Pros

    Friendly environment, work aloud motto, guilds and presentations to share ideas and help employees to interact with each other. Encourages collaboration.

    Cons

    Review process informal and unstructured. Hiring is slow, hassle free coding not possible. Management lacking clear direction. Need a quiet space which was provided later on.

    Advice to Management

    Review current salary structure and interview process


  10. Helpful (12)

    "Too many inexperienced people in leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hootsuite full-time (Less than a year)

    Pros

    -Decent amount of vacation time.
    -Company tracks an internal movement metric to allow employees to try new roles and gain experience.

    Cons

    The amount of missing senior leadership is very apparent. No CIO, COO, CTO, new CFO only just started in Jan 2018. There is a complete lack of unified direction for the company. With all of the missing pieces there is no experienced leadership that understands how departments functions together, or the business impact of what their departments decisions have on the rest of the org.

    Middle management is made up of people that just happened to take over roles from all of the previous exits. They are trying to hire people with more experience (which is good), but the junior level middle management is threatened by the same experienced people they are looking to hire, so much of their experience is neglected or ignored. The inexperienced leadership will burn endless cycles trying to solve problems that have simple solutions- if only they would ask for help. This only further compounds cross org problems as the chasms between departmental silos grow wider.
    Vancouver is still the center of the universe. If you don't live in Vancouver...don't bother working here. ALL of the "good" ideas come out of Vancouver. For such a small company that is global, it is amazing how Toronto and UK employees have such little voice when it comes to helping shape or influence overall business impact. UK employees stay late on calls to meet with Vancouver employees, but you'll seldom get someone in Vancouver to get on the phone before 8am.
    The product is a mess and lacks considerable basic functionality that so many competitors have. ie - social listening beyond a handful of social channels

    Advice to Management

    - Install a C-Suite
    - Have them hire experienced people (NOT IN VANCOUVER) above current middle management or let middle management go
    - Look at competitive products and make acquisitions or fund development projects to enhance our offering


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