Hootsuite Reviews | Glassdoor.ca

Hootsuite Reviews

Updated 22 November, 2017
230 reviews

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3.7
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Hootsuite CEO Ryan Holmes
Ryan Holmes
151 Ratings

230 Employee Reviews

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Pros
Cons
  • Growing pains that any company goes through (in 14 reviews)

  • Little or no career development for many (in 10 reviews)

More Pros and Cons

  1. "Fun and exciting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSM in Toronto, ON
    Current Employee - CSM in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time (More than a year)

    Pros

    Lots of change and an ability to dig into to every department in the company

    Cons

    Growing pains that any company goes through

    Advice to Management

    Listen.


  2. "Stay away unless you are a good fit for the culture. No valuable Tech skills to learn."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Vancouver, BC
    Former Employee - Software Developer in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hootsuite full-time (More than a year)

    Pros

    - Dog-friendly office
    - Cool office space with colourful walls, arts and stuff
    - No long hours

    Cons

    - Poor management. Poor technical leadership.
    - Poor software development practice.
    - Your career growth is all about office politics
    - HR is absolutely a joke. Bullying is acceptable.
    - Bro culture, or better: a high school.
    - Excessive partying. Just to waste more time. Not fun.

    Advice to Management

    Do some selective turnover:
    - Replace most of the managers.
    - Get rid of the employees that create the bro environment via their personality.
    - Replace the CEO.
    - Rebuild the culture.


  3. "Alway interesting - lots of growth and great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time (Less than a year)

    Pros

    Interesting work and opportunities for growth. Lots of in house courses that are very well design to develop soft-skills. Great people in the company, lots of events, very supportive team.

    Cons

    Rapidly changing. This can be good, but it creates some uncertainty at times.

    Advice to Management

    Innovation is one side of the coin. Focus some energy on improving usability and product workflows.


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  5. Helpful (6)

    "Promised amazing, but reality disappointed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hootsuite full-time

    Pros

    - Used to be you got to work with some of the smartest and most helpful people in Vancouver
    - Opportunity to work locally in a large tech/product and Canadian-founded company
    - Well known clients
    - Didn’t have to work too crazy hours (for tech), work/life balance
    - Dog-friendly office

    Cons

    - Weak and insecure/unqualified management who have stopped listening and permit bullying
    - An unsupportive and out of touch HR function
    - Rampant nepotism/ popularity game playing, in-fighting, office politics, suspect promotions
    - Bro culture still prevails
    - Unclear strategy and diluted focus
    - No longer a leader in the space
    - Little or no career development for many
    - High turnover of good, experienced and honest employees

    There is no CTO, no head of Product (they went through 2 in as many years and aren’t replacing the latest), no Design leadership, and the latest plans seem to be based on ‘bets’. The focus still continues to be on sales and marketing because they never were serious about improving the product or being truly customer-focused.

    There were reviews in the past that said - “get a year in and get out” - now, don’t bother. Instead, do yourself, your health and sanity, and your career a favor.

    Advice to Management

    Nothing I and others haven’t already shared, but it was ignored. We gave up and got out.


  6. Helpful (12)

    "Needs direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hootsuite full-time (More than a year)

    Pros

    Cool entrepreneurial vibe, lots of flexibility in my hours, lots of room to try things - embrace failure & try again. Lots to do! Lots of opportunity to work in different groups.

    Cons

    Lack of overall company strategy. A CEO who doesn't seem to understand how to respectfully and thoughtfully grow with his growing company. Lack of commitment to really trying to achieve diversity and inclusion despite efforts from the HR team. Filling out a survey won't make us diverse or inclusive, nor will a class or two - it starts at the top and our top people don't seem to believe in this concept.

    Advice to Management

    Create an exec team who can work effectively together and create and share a strategic direction for the company beyond x% sales growth. Creating a plan to avoid the constant crisis points. I think the finance team needs support and more experienced talent. Be more respectful to parents and people with commitments and don't have everything after work hours.


  7. Helpful (2)

    "Marketing Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    No opinion of CEO

    I worked at Hootsuite full-time

    Pros

    Dogs allowed in the office

    Cons

    A lot of smug people there.


  8. "Great Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Vancouver, BC
    Current Employee - Store Manager in Vancouver, BC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hootsuite full-time (More than a year)

    Pros

    passionate people, good product, interesting challenges

    Cons

    not great at planning and strategy. Too aggressive in beliefs around growth

    Advice to Management

    be decisive, get better at planning


  9. "Great"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hootsuite full-time

    Pros

    Great culture and management team

    Cons

    No growth in position, hard to climb ladder


  10. Helpful (10)

    "Identity Crisis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Account in Toronto, ON
    Former Employee - Enterprise Account in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hootsuite full-time (More than a year)

    Pros

    Great co-workers with a wealth of experience
    Location is easy to access ( Downtown Toronto)
    Clients know the name brand and the logo

    Cons

    The Toronto expansion has been a failure at best. Low sales, high turn over and incompetent management. I can not speak on behalf of the other global offices since each location and department is very siloed. However, the Toronto office has been a major bust. Do your career and sanity a favour and stay clear., otherwise you will see what failure really looks like.

    Advice to Management

    Integrity and ownership starts from the top. Instead of pointing the figure at the staff, take ownership of your role and responsibility.


  11. Helpful (2)

    "Work with a fast-paced, smart, and savvy team; who also have a lot of fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Vancouver, BC
    Current Employee - Anonymous in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time (More than a year)

    Pros

    Good job experience
    Lots of cross-team pollination and opportunities to learn
    Solid on-boarding
    Fun environment and beautiful facilities
    Respectable benefits
    Usually there's a dog around to lower some cortisol when you need it
    Big, clean kitchens stocked with good coffee, fruit, granola
    Start-up atmosphere, but not to bro-y (at least in HQ3 and 2)
    Great area of town to work in
    The product is good (which helps if you're in sales, marketing, or dev)

    Cons

    Too much good food in the area (I'm getting fat and poor)
    No childcare and few fellow parents
    With lots going on, your plate of work to do is always full and then some.

    Advice to Management

    The product is maturing for sure, but there's still lots of work and investment that needs to be done on the UX side and user training/support side.

    Take care of your older, wiser, yet child-burdened employees. Embrace them moving to 0.8 and recognize them as an important part of a diverse office. Losing those experienced employees, especially those with lots of institutional knowledge, can decimate units/programs or certain aspects of the product.


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