Hootsuite Reviews | Glassdoor.ca

Hootsuite Reviews

Updated Jun 14, 2019

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Found 325 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
59%
Recommend to a Friend
57%
Approve of CEO
Hootsuite CEO Ryan Holmes
Ryan Holmes
212 Ratings
Pros
Cons
  • "Vancouver is really still the heart of the organization and it feels like good work in the Toronto office goes unnoticed(in 18 reviews)

  • "1000 employees in 5 years, which naturally causes some growing pains(in 14 reviews)

More Pros and Cons
  1. "Amazing place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer in Vancouver, BC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hootsuite full-time for less than a year

    Pros

    Great place to work. You can set up meetings with anyone (seniors, directors) and gain valuable knowledge from these encounters that you would otherwise not be able to do in a larger company. Fosters a growth mindset. Great work/life balance. People are into being healthy and trying new things.

    Cons

    It's pretty much career limiting to not be social so if you like to just come in and not talk to anyone, it will not work out. Company getting bigger and more structured so growing out of its startup culture abit.

    Advice to Management

    Continue to lead with humility and set good examples.

    Hootsuite2019-06-12
  2. Helpful (6)

    "Disappointing leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hootsuite full-time for more than a year

    Pros

    Amazing caliber of worker bees. Everyone tries hard to make the company successful. Lots of resources to help salespeople be successful.

    Cons

    The CEO is so hell bent on getting his exit that after the unsuccessful attempt to sell the company for a price he felt it was worth, they continued hiring like mad just before leading up to a major layoff. What kind of company keeps hiring at full tilt only to lay off people a few weeks down the road? And just so that they can pretty up the balance sheet and make it look more attractive to buyers? Let's just...

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    Advice to Management

    Maybe try focusing on building the kind of company people want to stay at, rather than a company you can sell. Treating people as dispensable is never a good long term play.

    Hootsuite2019-06-07
  3. "Looks good on your CV but not a career-changing place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Neutral Outlook
    No opinion of CEO

    I have been working at Hootsuite full-time for more than a year

    Pros

    > A good line to have on your CV > Good work/life balance > Decent location for the offices > Decent benefits

    Cons

    > Still rests on the laurels of its heyday - but there's a lot of things wrong with both the way the company is ran and the product > No confidence in team members - favorites are played > You come in with big ideas to change things and meet a lot of resistance and dead ends

    Hootsuite2019-06-14
  4. Helpful (4)

    "This company sells nothing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hootsuite full-time

    Pros

    Decent pay, benefits and people

    Cons

    Desperately trying to sell products that people often don't need in order to keep investing in sales instead of improving anything else

    Hootsuite2019-05-28
  5. Helpful (1)

    "Customer Success Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Associate in Vancouver, BC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hootsuite full-time for less than a year

    Pros

    Casual working environment and dog friendly office with flexibility when needing to work from home.

    Cons

    Hootsuite has a lot of Cliques

    Hootsuite2019-05-03
  6. Helpful (9)

    "This place is just lost!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Finance in Vancouver, BC
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Hootsuite full-time for less than a year

    Pros

    Organic fruits! Yum! Small gym, yoga room, Quarterly team building events

    Cons

    I'm still new in Finance (quite a few of us so no fear in being candid!) and there's a general sense of lack of direction. I often see weird changes to processes week after week. We sort of know what we are supposed to work on but don' seem eager to support each other. I see some girls constantly giggling and having fun as if they would definitely be safe from next round of cuts. But I keep hearing the severance package...

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    Advice to Management

    This company is a really fun place to be but the top seems to have lost focus on how to use resources. The over-spending by sales staff is insane especially in their travel expenses and if they want to get cash flow neutral again, why keep so many peeps in People just to carry out a few initiatives and courses? How does that help with financial objectives and avoid another mass lay-off?

    Hootsuite2019-05-08
  7. Helpful (9)

    "Lack of company direction/vision with a product that is falling behind."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hootsuite

    Pros

    - Nice co-workers - Cool office - Good location

    Cons

    Turnover at the employee level and executive had created major voids. The product seems to be behind competitors No clear direction or vision for the company has been articulated

    Advice to Management

    CEO needs to step aside. As they said about the release of some of the original executives, they were the right people to get the company to the scale it is but not too the next level. Ryan had done an amazing job getting the company to where it is, but he may not be the best person to get it to the next level.

    Hootsuite2019-05-07
  8. Helpful (4)

    "Not recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Hootsuite full-time

    Pros

    - There are helpful and friendly people in the office - The office location is good for those who want to use public transportation

    Cons

    - Promotion happens only based on relationship with the executive team not based on your performance - The salary is lower than the market

    Hootsuite2019-05-10
  9. Helpful (3)

    "Needs some work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Manager in Vancouver, BC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hootsuite full-time for more than a year

    Pros

    Dog-friendly office with flexible working environment. Great learning and development opportunities. You get to work with customers all over the world across many industries. Great for entry or junior levels to grow their skillset + career.

    Cons

    High employee turnover rate. Lack of strategic direction and alignment. Evident divide between product and customer-facing teams. A lot of broken systems and poor data = poor customer (and employee) experiences. Lack of diversity and inclusion (especially at senior-level roles).

    Advice to Management

    Foster more cross-departmental collaboration, listen to customers and actually do something with their feedback.

    Hootsuite2019-05-07
  10. Helpful (3)

    "You'll learn a lot."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hootsuite full-time

    Pros

    -Lots of cool people to meet -Central office location -Perks substantial

    Cons

    -Lower than average salaries -C-level staff inaccessible

    Advice to Management

    Transparency would be your friend.

    Hootsuite2019-05-07
Found 325 reviews