Hootsuite Reviews | Glassdoor.ca

Hootsuite Reviews

Updated 18 September, 2017
215 reviews

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3.9
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Hootsuite CEO Ryan Holmes
Ryan Holmes
139 Ratings

215 Employee Reviews

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Pros
Cons
  • Some growing pains, not always clear what procedures are for things (in 12 reviews)

  • Good luck finding a leader who will actually have your career development in mind (in 9 reviews)

More Pros and Cons

  1. "Great"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hootsuite full-time

    Pros

    Great culture and management team

    Cons

    No growth in position, hard to climb ladder


  2. "Identity Crisis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Account in Toronto, ON
    Former Employee - Enterprise Account in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hootsuite full-time (More than a year)

    Pros

    Great co-workers with a wealth of experience
    Location is easy to access ( Downtown Toronto)
    Clients know the name brand and the logo

    Cons

    The Toronto expansion has been a failure at best. Low sales, high turn over and incompetent management. I can not speak on behalf of the other global offices since each location and department is very siloed. However, the Toronto office has been a major bust. Do your career and sanity a favour and stay clear., otherwise you will see what failure really looks like.

    Advice to Management

    Integrity and ownership starts from the top. Instead of pointing the figure at the staff, take ownership of your role and responsibility.


  3. "Work with a fast-paced, smart, and savvy team; who also have a lot of fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Vancouver, BC
    Current Employee - Anonymous in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time (More than a year)

    Pros

    Good job experience
    Lots of cross-team pollination and opportunities to learn
    Solid on-boarding
    Fun environment and beautiful facilities
    Respectable benefits
    Usually there's a dog around to lower some cortisol when you need it
    Big, clean kitchens stocked with good coffee, fruit, granola
    Start-up atmosphere, but not to bro-y (at least in HQ3 and 2)
    Great area of town to work in
    The product is good (which helps if you're in sales, marketing, or dev)

    Cons

    Too much good food in the area (I'm getting fat and poor)
    No childcare and few fellow parents
    With lots going on, your plate of work to do is always full and then some.

    Advice to Management

    The product is maturing for sure, but there's still lots of work and investment that needs to be done on the UX side and user training/support side.

    Take care of your older, wiser, yet child-burdened employees. Embrace them moving to 0.8 and recognize them as an important part of a diverse office. Losing those experienced employees, especially those with lots of institutional knowledge, can decimate units/programs or certain aspects of the product.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    "Going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC
    Former Employee - Anonymous Employee in Vancouver, BC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hootsuite full-time (More than 3 years)

    Pros

    Strong brand, some good people, fun office environment, solid work/life balance.

    Cons

    Below market pay, poor benefits, slowing growth, high rate of turnover, egotistical CEO who spends his time on "thought leadership" rather than actual leadership.

    Advice to Management

    The company is sorely in need of actual leadership. Stop trying to build your personal brand and focus on building the company, Ryan.


  6. "It's a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hootsuite full-time

    Pros

    - some good coworkers
    - office perks
    - product not bad

    Cons

    - broculture (bad)
    - HR is useless
    - It's all politics
    - CEO is a homophobic sexist who is more concerned with self promotion and partying
    - Poor leadership across the board (especially sales)
    - high turnover
    - very poor at change management

    They brand themselves differently as to what they actually are. All the "cool", "hipster", flex hour etc vibe is all dependent on being a favourite; there are different rules for different people. Do not expect anything to be confidential or for HR to do anything that is actually HR. I have a difficult time taking HR seriously when they participate in offsite activities in which hallucinogens are openly served and condoned. How can they be objective in the workplace after grinding with staff in a pit at an offsite event? Where are the boundaries? Most activities revolve around alcohol and drinking in excess.

    There is no substance behind the traditional office perks, which probably appeals to those with little work experience and think fresh fruit is cool. They always say they are "transitioning from a startup to a global company" but the constant "growing pains" from this "transition" is really an excuse for bad behaviour, bad decisions and incompetence - the fact is they don't appropriately address the bad behaviour (from people they like) and have little structure in the way of policies or direction. Sales "leadership" is TERRIBLE and has made numerous inappropriate and degrading comments to staff. Favouritism is huge here with many people getting jobs because they know or are friends with leadership.

    They endorse and publicize the "employee manifesto" and the concept of #BSU when the reality is this: you can only BSU and offer your opinion if you're a favourite and part of the clique. If you BSU and you aren't a favourite you'll be fired after awhile. Also, the manifesto was made years ago by employees who have likely left the organization; it's outdated and doesn't reflect who they REALLY are. It's mainly for publicity.

    Advice to Management

    - get better and competent leaders; ones that don't openly laugh and make fun of employees
    - start acting like a grown-up company; you can still have a certain style and fun while doing it
    - dump the bro culture; add diversity and enable a culture that allows those from diverse backgrounds to participate
    - Stop hiring friends and family


  7. "Awesome to work at Hootsuite"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time (Less than a year)

    Pros

    - Good and smart people to work with.
    - Awesome environment.
    - No stress.
    - Get to try and learn a lot of things.
    - Great culture.

    Cons

    I don't see any so far

    Advice to Management

    You guys are awesome


  8. "Customer Success Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hootsuite full-time

    Pros

    Great role. Not easy but you learn a lot quickly. Amazing management team.

    Cons

    Low salaries. Not actually many perks.

    Advice to Management

    Keep it up!


  9. "Learning what works"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Vancouver, BC
    Former Employee - Marketing Manager in Vancouver, BC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hootsuite full-time (More than a year)

    Pros

    -Great marketing, especially for the SMB market
    -Strong company culture in HQ
    -Lots of opportunity for trying new things and innovation

    Cons

    -It was a period of transition, moving toward selling to enterprise, and that led to some challenges in terms of resource allocation and general company direction

    Advice to Management

    Keep moving toward figuring out what works vs. what doesn't. Test, rinse, repeat and generate revenue!


  10. "Great solution, Great people, Growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time (More than a year)

    Pros

    Team environment, growing company, wonderful people, business leading solution,

    Cons

    Growing company experiencing typical transition pains from small start up mentality to corporate leader

    Advice to Management

    communicate, communicate, communicate, knowledge gives people comfort. The unknown causes concern.


  11. Helpful (1)

    "Great place for the right attitude"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Positive Outlook

    I have been working at Hootsuite full-time (More than 3 years)

    Pros

    With new Leader status from Forrester, Hootsuite has never been in a better position to really succeed. Not a place if you're looking to cruise, but an awesome opportunity for ambitious, talented people who are willing to work hard.

    Cons

    Change is constant, and there are some teething pains as we grow from startup to large org

    Advice to Management

    Communicate


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