Hootsuite Reviews

Updated Oct 16, 2021

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Found 460 of over 514 reviews

3.9
76%
Recommend to a Friend
86%
Approve of CEO
Hootsuite CEO Tom Keiser
Tom Keiser
50 Ratings
Pros
  • "Work life balance is really good(in 42 reviews)

  • "Developers you get to work with are great people for the most part(in 37 reviews)

  • Cons
  • "Constant strategy changes with little transparency from HQ in Vancouver(in 21 reviews)

  • "Growing pains that any company goes through(in 14 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 5 years

      Great Place to work

      Oct 15, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Growth, autonomy. Great people. Location and new office.

      Cons

      covering too many market focus areas, keeps innovation slow.

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    2. 4.0
      Former Employee, more than 5 years

      Great company to grow at, but not a long term place.

      Oct 10, 2021 - Enterprise Account Executive in Vancouver, BC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Early days Hootsuite was a high energy, fun, collaborative company where new ideas were valued and everyone could get behind a common goal. It seems most of their growing pains are behind them, and after a couple years of turmoil and high employee churn the new CEO and leadership have stabilized the ship and focused on employees and customers instead of their own ambitions.

      Cons

      Between 2014-2017 the company was constantly pivoting between focusing on the enterprise vs. self-serve market. It took them 3 years to decide on the Enterprise SMB niche as their sweet-spot. This was the cause of tremendous growing pains, largely attributable to the CEO's inability to make up his mind. This was reflected in the string of failed acquisitions (Brightkit, Zeetl, Adespresso, Liftmetrix) and failed expansions (Singapore, Brazil, Industry Principal team, etc.) While most of these issues seem to be in the past, there is still one lingering large issue at Hootsuite: their development team has almost no connection to customers, and is not accountable to customer success. Their product team never talked to customers. Things like customer advisory boards, customer facing roadmap feedback sessions, product ownership of showstopping critical bugs, etc. Were never implemented. As a result the product team is often building product in a vacuum, caring only about cool new projects that can further their careers rather than maintaining critical functionality customers rely on.

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    3. 3.0
      Current Employee, less than 1 year

      HS is great

      Oct 16, 2021 - Customer Success Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Full transparency from upper management Huge diversity drive Great benefits Smart people

      Cons

      High turnover in CS org Heavy workload

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    4. 5.0
      Current Employee

      Fun place to work

      Oct 2, 2021 - Account Executive in Ottawa, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company is growing and leads their market.

      Cons

      Smaller size martech company with not as many resources... yet.

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    5. 5.0
      Current Employee, more than 1 year

      Great company

      Sep 22, 2021 - Project Manager in Vancouver, BC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Hootsuite is a great company to develop your career in many directions. They have great benefits and perks and overall is a great company to work at.

      Cons

      Lack of processes and sylos between departments.

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    6. 5.0
      Current Employee, more than 1 year

      Love being part of the nest!

      Sep 14, 2021 - Recruiter in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      • A lot of growth opportunities! From our stretch program, learning budgets, Hootsuite Academy, projects, internal roles and company growth - there are a lot of ways you can grow and learn here. Also, reach out to anyone on the Learning team to find out about more courses/professional development. • Company benefits - include RSP matching, lifestyle spending account, and all vision/dental/health coverage. • Sense of community. Everyone is very supportive here, inclusive, collaborative and such a great bunch of peeps. Very much a sense of belonging • Flexibility in your role - we're beyond the state of a startup but there's still tons of flexibility and innovation in your role. Own it! • the Talent Acquisition team is beyond words. We're such a fun team, everyone is very supportive. The Chief of People(Tara) is very involved in all areas of the company (not just the People team) and really listens to the Owls and what we want • Strong DEI initiatives. We're not performative! There's a ton of ways we foster DEI and a sense of belonging. Chat with the People team or a Recruiter about all things DEI.

      Cons

      It's great here! But if you don't like being in a busy environment or can't have an agile work mindset - this isn't for you. You'll always be challenged and busy in your role at Hootsuite.

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    7. 5.0
      Current Employee, more than 3 years

      Great company and people!

      Aug 25, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - fast growing & changing - great people

      Cons

      - no major concerns at this time

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    8. 1.0
      Current Employee, less than 1 year

      No vision

      Sep 22, 2021 - QA Engineer in Vancouver, BC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Smart peers in the organization

      Cons

      No company vision and will not recommended anyone to join Hootsuite

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    9. 5.0
      Former Employee

      Great Place to Work

      Jul 22, 2021 - Talent Acquisition Coordinator in Vancouver, BC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      supportive team, fun environment, great pay

      Cons

      none I can think of

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    10. 3.0
      Current Employee

      Good

      Jul 23, 2021 - RVP, Sales in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      work there for long enough

      Cons

      work too much for me

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