Hootsuite Reviews | Glassdoor.ca

Hootsuite Reviews

Updated 20 July, 2017
203 reviews

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3.9
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Hootsuite CEO Ryan Holmes
Ryan Holmes
130 Ratings

203 Employee Reviews

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Pros
Cons
  • Some growing pains, not always clear what procedures are for things (in 11 reviews)

  • Good luck finding a leader who will actually have your career development in mind (in 9 reviews)

More Pros and Cons

  1. "Great solution, Great people, Growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time (More than a year)

    Pros

    Team environment, growing company, wonderful people, business leading solution,

    Cons

    Growing company experiencing typical transition pains from small start up mentality to corporate leader

    Advice to Management

    communicate, communicate, communicate, knowledge gives people comfort. The unknown causes concern.


  2. "Great place for the right attitude"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Positive Outlook

    I have been working at Hootsuite full-time (More than 3 years)

    Pros

    With new Leader status from Forrester, Hootsuite has never been in a better position to really succeed. Not a place if you're looking to cruise, but an awesome opportunity for ambitious, talented people who are willing to work hard.

    Cons

    Change is constant, and there are some teething pains as we grow from startup to large org

    Advice to Management

    Communicate


  3. Helpful (1)

    "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Vancouver, BC
    Current Employee - Software Developer in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time (More than a year)

    Pros

    Constant change, good culture, work/life balance, career opportunity, good community: whatever your hobby is there will be coworkers with common interests, work out and yoga classes, nap room, social Fridays, fun summer and winter retreats, educational opportunities, good benefits, covers MSP, 4 weeks vacation.

    Engineering problems vary which is refreshing.

    Cons

    Expected politics for size of company, expected BS from an enterprise company: sales is king, "not what it used to be" as they grow into an enterprise company, unclear future of whether Hootsuite is still the unicorn it once was, for every 2 or 3 very smart people there is 1 person who is well below average and is a pain to work with.

    Advice to Management

    Work on maintaining the culture and Hootsuite life that makes this place so special.


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  5. Helpful (1)

    "Great place for engineers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Vancouver, BC
    Current Employee - Manager in Vancouver, BC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hootsuite full-time (More than 3 years)

    Pros

    great developer culture. constant change/improvement. tight knit for the size. lots of fun and learning to be had.

    Cons

    not many to think of. great place to work.

    Advice to Management

    hire more excellent devs. pay to keep them happy.


  6. Helpful (4)

    "In many areas runs on the Dilbert Principle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC
    Former Employee - Anonymous Employee in Vancouver, BC

    I worked at Hootsuite full-time (More than 3 years)

    Pros

    Dynamic culture and strong work ethic values.
    Growth opportunities.
    Lots of challenging and interesting work to do.
    Stock options as an incentive.

    Cons

    Incompetent mid and director management that leads to high turnover.
    Still lots of brogrammer culture residue, HR doesn't do a good job at educating and promoting gender-neutral values and respect-oriented culture. Some people appear oblivious to what's actually wrong.
    Awesome employees are fed up with unfair promotions and leaving or forced to leave.

    Advice to Management

    You know who you are, just leave. Enough politics and self-promotion at the expense of the rest of the company.
    More transparency will help everyone long-term, instead of protecting a few short-term.
    Enable people to move more freely between departments - just the lip service doesn't do it.
    Demand management training. Some management promotions are unbelievable and hard to fathom without understanding the politics around it.


  7. Helpful (6)

    "Great company to start your career at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC
    Former Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hootsuite full-time (More than 3 years)

    Pros

    - You can make some really great friends here.
    - The people here are all so smart and are open to sharing their knowledge with you.
    - True tech company culture (the retreats are so much fun!)
    - The leaders are really smart and have great experience.
    - Dog friendly office.
    - Great office space.
    - Gym classes and gym facilities are unreal.
    - A great place to learn and start your career at.
    - Great marketing and brand presence.
    - Has a strong grasp of its target market and place in the industry.

    Cons

    - HR doesn't do a whole lot when you complain about feeling uncomfortable or disrespected by a colleague. This needs to change. When someone complains to you about feeling disrespected by a colleague, do something about it! Don't be another Uber.
    - Some senior leadership can be unprofessional during retreats.
    - They say there's a lot of professional growth opportunities but that only happens if you're lucky to have a manager who allows you to grow. Some managers don't foster growth.
    - Starting to lose some really awesome OG people.
    - U/X of the product needs a major update.

    Advice to Management

    My advice to management is to always put your people first. No matter what. The people who work at Hootsuite really care about Hootsuite. So please, please, care for your people too!


  8. Helpful (1)

    "If you are not a Junior Developer or Intern, don't apply here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Vancouver, BC
    Current Employee - Software Developer in Vancouver, BC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    - 9-5 is pretty consistent, minimal overtime required
    - Good culture around asking questions; most of the folks are pretty humble
    - Social atmosphere
    - You can get your work done during the time you are at work

    Cons

    - Non-existent technical leadership. Software development directors/managers have not written code in years. You will hear many buzzwords and acronyms being thrown around by these people.

    - Technical managers do not have much/any coding experience; you are dealing mostly with people that have "soft" skills - i.e. creating jira tickets, scheduling meetings. No actual mentorship of any kind takes place here. Poor developers have been promoted to managers - the louder you work, the higher your probability of landing one of these roles. Technical Managers pride themselves in staying away from the code. You will never see a manager raise a pull request in order to solve an issue. If you are looking for technical leadership, you will not find it here as there are no leaders.

    - There is an over abundance of "project/agile" advocates in the company. These people have titles of 'software engineer' and 'development coach' , but they don't actually write code. They excel at scheduling meetings, editing google docs and creating jira tickets.

    - Poor tech stack. Extremely hard to make simple changes due to the lack of a proper dev environment - you cannot run everything on your own machine (due to the unnecessary adoption of a microservice architecture, they have a dev "cloud" setup). You are dealing with a PHP monolith that lacks significant test coverage. JVM culture and unnecessary usage of design patterns are a common theme.

    - Outdated laptops - 2011 MBP

    - Developers lack fundamental CS skills; the bar is set very low. Take a look at the interview questions that are being asked.

    - Co-ops and Junior Developers often outperform developers that have been at the company for years. It's common to see co-ops mentoring full-timers.

    - Configuration over convention. As a developer, a significant portion of your time is spent setting up your machine depending on the project you are working on. There is an abundance of tribal knowledge. Deployments are not trivial due to flaky tests and inconsistent environments.

    - Technical debt is seldom addressed. There is too much to count.

    - Very poor code reviews. "Extremely" large pull requests are a common occurrence.

    - Security and Ops teams are floating around creating unnecessary procedures to stay relevant in the company. Teams are more than capable of managing their own products, however they are not given the autonomy.

    Advice to Management

    Be an inspiration to your developers. Get your hands dirty and write some code for once. Not enough work gets done as a result of useless meetings and procedures. Enable your developers by getting out of their way. Lead by example. Don't use agile as an excuse to not get involved with writing code.


  9. Helpful (11)

    "Not going in the right direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hootsuite full-time (More than 3 years)

    Pros

    Mostly great people that you will work with you are passionate and hard working.
    Some good flexibility, gym, yoga and fun after work activities if you care to partake.

    Cons

    Brought in some big wig C-Level leadership in 2016 to try to turn the company around and has really affected the culture - especially in sales and marketing.
    The company is doing no better than it was before and in fact the sales team have not hit their targets in over 8 quarters! Difficult when it constantly feels like you are failing.
    The new c-levels are old school and manage in a fear or bully type style where everyone is afraid to say what they really think. Turn over is very high.

    Advice to Management

    What happened to the rocket ship, what happened to the startup culture and excitement? Need to figure out what is more important - the people and culture or just having big names on your leadership team who nobody wants to work for.


  10. Helpful (11)

    "Gender Diversity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hootsuite full-time

    Pros

    Lots to like about the industry, recent acquisitions and individual opportunities. There are alot of talented people here with deep social knowledge and many new and improved services and delivery capabilities.

    Cons

    There are zero women in senior leadership positions under the head of sales. The recent May offsite to set the strategy for the remainder of the year and beyond attended by the head of sales and his 9 direct report leaders who are all male may as well have been hosted at a men's club. What century are we in?

    Advice to Management

    Recognize that you have a serious diversity issue. This and elective talented employee turnover from sales people was not an issue under the previous sales leadership


  11. Helpful (4)

    "Not as good as it looks...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC
    Former Employee - Anonymous Employee in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hootsuite full-time (Less than a year)

    Pros

    -Decent Training at the beginning

    Cons

    -product cannibalism (Terrible for salespeople who are trying to sell Enterprise worthy software)
    -poor management
    -Terrible Culture
    -Way below average compensation

    Advice to Management

    Hire more experienced and mature managers who actually coach your team.
    Increase pay to stay competitive in the East Coast market


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