Hootsuite Reviews | Glassdoor.ca

Hootsuite Reviews

Updated 3 October, 2018
281 reviews

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3.5
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Hootsuite CEO Ryan Holmes
Ryan Holmes
184 Ratings

281 Employee Reviews

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Pros
  • "Great culture, awesome people, really interesting technical challenges, fantastic work-life balance" (in 21 reviews)

  • "Great culture and management team" (in 29 reviews)

Cons
  • "1000 employees in 5 years, which naturally causes some growing pains" (in 15 reviews)

  • "Little or no career development for many" (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Vancouver, BC
    Current Employee - Software Developer in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time (Less than a year)

    Pros

    very flexible work hour
    work life balance
    Vacation, parental and maternity leave benefit
    Excellent working environment

    Cons

    Like any other startups, there are opportunities, but there is also risk. Decisions from upper management are very crucial.


  2. "Great group of people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hootsuite full-time

    Pros

    -good people
    -nice office
    -great work life balance
    -good vacation

    Cons

    -lower salaries
    -loud and distracting workplace

  3. "Fun and exciting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Hootsuite full-time (Less than a year)

    Pros

    Talented, passionate and energetic workforce

    Cons

    Lack of Executive vision and direction


  4. "Account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hootsuite full-time

    Pros

    Good team, office space, atmosphere

    Cons

    Pay, inexperienced management, HR issues


  5. Helpful (8)

    "Executive Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Vancouver, BC
    Current Employee - Sales in Vancouver, BC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hootsuite (More than 3 years)

    Pros

    At an individual contributor level you will find an amazing amount of talent and passion across many different teams. You will meet a lot of really good people, learn lots and develop many friendships. If this is what you're looking for because you've never been part of a strong peer team environment or you want to get back into one as an individual then this is a good place for you.

    Cons

    The CEO is very passionate and has innovative ideas and while these are sometimes disconnected from the realities of the day to day and what the business needs that to me is more a sign of the lack of executive alignment than a discredit to Ryan. Ryan's direct exec team is not aligned and is dysfunctional or appears to be. The individuals leading each functional group like Product, Engineering, Marketing, Sales, Alliances, Corporate Development and HR do not create the foundation for the company to be successful. There is a mix of both very experienced leaders in marketing, sales and HR and very inexperienced and first time VPs in key areas like Product, Engineering, Alliances and Corporate Development. It's a shame these leaders haven't rallied together to fix this themselves. That more than anything tells you what you need to know about their leadership motivation and capabilities.

    Advice to Management

    The junior VPs are all good people with very different experiences but are all way over their heads. Each department with these leaders including Product, Engineering, Alliances and Corporate Development needs an executive who has done the same job at a bigger scale so the company can advance and grow or show that they can be on that path. I don't think that has happened yet. When you have a VP in a company the size and with the growth potential of Hootsuite who likely would be a Sr. Manager or at best a Director in another company for that same role, that's a signal for change. In many of these cases these are first time VPs and the hardest job they've ever had which for this stage of the business makes zero sense.

    The senior VPs in Marketing, Sales and HR one do not seem to be aligned with each other and two are not in tune with the individuals who do the work. Some people will use the word toxic depending on which team you're on. In Sales you have a very experienced exec from big on premise software company and we are not seeing success. It's not the right fit for the next stage of this business and after three years in his role which has basically proved the commercial model is where we should double down, you don't need the big enterprise field leaders who have shown they can't adapt anymore. He's not the peoples choice and they all want someone to follow. Give that to them and you will see amazing things happen. The Marketing leader is exceptionally strong and has shown an ability to adapt. The HR leader seems very approachable and down to earth but there's too much weirdness in some of the people and organizational structure decisions that raise questions.

    At an individual level, you'll be challenged to find better people anywhere. There are some super strong managers and directors who know and love this business and who the individuals will follow. At the grassroots and bottoms up the team has given it everything they can and hold each other accountable. It's time for the executive team to get to the same standard or you'll continue to lose good people who leave because of poor or unaligned management.

    Be more visible. Remote VPs don't work when the teams are in an office. There's no way they wouldn't be more effective if they were in the office and present with their teams every day. What's the point of remote VPs when the teams are centralized? VPs in Vancouver - there is more than 1 office and they are only a couple blocks from each other. Be present or let someone who will do the job.


  6. Helpful (3)

    "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC
    Former Employee - Anonymous Employee in Vancouver, BC

    I worked at Hootsuite full-time (More than a year)

    Pros

    great product in basic functionality, great industry

    Cons

    management in emea, not really an enterprise organization despite trying to be, still stuck in startup and narrow-mindedness mentality. lack of structure, organization, and control.

    Advice to Management

    bring in talented new leaders with a successful background from working in (large technology enterprise businesses) that can help grow and transform the business


  7. "Cool place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Hootsuite full-time (More than 3 years)

    Pros

    - Laid-back culture
    - Great office perks

    Cons

    - Salary lower than industry average

  8. Helpful (2)

    "Do not apply unless you are Junior or Co-op"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hootsuite full-time (More than 5 years)

    Pros

    • Great place to kickoff your career in tech if you are fresh out of school
    • Work life balance

    Cons

    • You will be dealing with A LOT of technical debt. PHP monolith with poorly written services. They blame PHP for their problems, yet they have adopted an awful functional JVM based language for some of their services.
    • Money is tight. Don't expect to be sent to a conference or anything.
    • Outages that can be prevented with proper practices occur on a regular basis
    • The managers are ex-software developers who couldn't quite make it

    Advice to Management

    Monitor the managers by pulling them aside and asking them what they have done for their respective team. Get rid of unnecessary layers of management.


  9. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hootsuite full-time (More than 3 years)

    Pros

    Fun work environment, very smart people, opportunity to carve out your own career path.

    Cons

    Lack of cohesive process across the org. Executives disconnected from day-to-day work.

    Advice to Management

    Be transparent with direction/ goals of the business and provide leadership on mapping how these goals are connected to the daily work of varying teams. Work is done in silos and can sometimes seem futile.


  10. "The company needs more direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hootsuite full-time

    Pros

    - Great work life balance and high degree of autonomy
    - The people are kind, smart, and genuine

    Cons

    - The company has no direction
    - Few opportunities to learn tangible skills or feel engaged while working
    - Open concept office causes more harm than good

    Advice to Management

    - Bring in more outsiders like Greg P. to add some structure, provide the company with direction, and create a sense of purpose for the teams.


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