HomeServe USA Reviews

Updated Jul 25, 2020

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3.7
74%
Recommend to a Friend
86%
Approve of CEO
HomeServe USA CEO Thomas J. Rusin
Thomas J. Rusin
116 Ratings
Pros
Cons
  • "There is a minimal lack of communication from upper management down to the rest of the floor(in 11 reviews)

  • "It is often too cold in the Call Center(in 9 reviews)

More Pros and Cons
  1. Helpful (1)

    "A circus"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service (CSR) in Chattanooga, TN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at HomeServe USA full-time for more than 5 years

    Pros

    The customers were the best part of my day

    Cons

    Yes, customers can be very challenging but they were the easiest part of my day as a 5-year employee at HomeServe. I had not intended to retire when I did in March of 2018 but the company has gotten so out of hand I felt it was best for my safe. At one time I had to run my own company and I have a master's degree and I have a patented product I'm intelligent lady and at one time was one of their top performers for both customer service and sales. Management in the call center is extremely immature Lake High School it's very click driven and if you cozy up to the right people and somehow work your way into the good old boys and girls club you can go far. But I've always been an honest woman so I kept my nose down and focused on my main responsibility which was to truly keep the customer at the heart of everything I did, a slogan the company is very fond of promoting but doesn't do anything to help the customer in reality. I came to resent the company for the lack of intelligence maturity and most of all lack of a business model. Although my sales and expertise grew as I became a seasoned employee, my salary took a nosedive year after year because the company would invent new policies and ways of funneling our bonuses into their piggy bank. Voice of the employee meetings were never about that. Employees were chastised and punished covertly if they spoke up in these meetings. It was never appreciated. We were only paid lip service. I left because I could not stand to work in a place that continually was an assault and it's an affront to my personal values of Truth honesty and customer Focus. Yes, HomeServe is growing but it's on the backs of their front-line employees. Glad to be gone.

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  2. "Great company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Program Manager in Norwalk, CT
    Recommends
    Positive Outlook

    I have been working at HomeServe USA full-time for more than 5 years

    Pros

    Fast growing company, fun, laid back environment. Company truly values their customers and their employees.

    Cons

    Growing pains; outdated technology and business processes.


  3. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe USA full-time for less than a year

    Pros

    The culture in the company is incredible. They truly value employees.

    Cons

    I have no cons - only Pros!

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    HomeServe USA Response

    April 20, 2020Director, People Communications & Engagement

    Thanks for being part of HomeServe. We appreciate all that you bring to the company and our customers. #WeAreHomeServe

  4. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe USA full-time

    Pros

    Really great culture, benefits and they care about customers.

    Cons

    Systems need to be updated and cross-department communication is not always optimal.

    HomeServe USA Response

    April 20, 2020Director, People Communications & Engagement

    We're glad you're part of HomeServe and helping us do what we do best: putting the customer at the heart of everything we do. Employees like you throughout our U.S. business are what help to make our culture second to none. Over the past year, we've made focused effort on improving and enhancing our communications efforts for everyone. We're always open to new ideas, so be sure to share any ideas you have with your VOTE representative, the red feedback mailbox in your office, HR or Communications. #WeAreHomeServe

  5. Helpful (1)

    "I'm in my first year at HomeServe and loving it."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norwalk, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe USA full-time for less than a year

    Pros

    The culture is fun and you can tell that they really care about people. I've worked at places where they just say it but this is real. The company is growing so there is lots of opportunity if you're driven.

    Cons

    The company is growing fast so things can feel a little hectic because so much is changing.

  6. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Talent Acquisition Manager in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe USA full-time for more than 3 years

    Pros

    Great culture! This company does a lot to give back to the employees. Lots of fun activities, along with summer hours and early dismissals. Its busy but its fun. Fast growing company. Great people at the Canonsburg PA office.

    Cons

    Small yearly increases. Could be more promotion opportunities.

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  7. "Solid company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at HomeServe USA full-time

    Pros

    Overall good company culture and people. Fairly entrepreneurial atmosphere where you can take on various initiatives if you want.

    Cons

    Management can be hypocritical at times and very political. Not many people want to make decisions as it can be very “cover your a$$”.

    HomeServe USA Response

    January 2, 2020Director, People Communications & Engagement

    We're incredibly proud of the people working at HomeServe and the culture they've helped us build. And we're glad you're among them. As a growing company we all have to be reasonably nimble, so people with the entrepreneurial spirits you mentioned are a solid fit. We encourage all of our employees to speak up when they experience issues they perceive to be political or out of character in our workplace. You can speak confidentially with your manager, any member of your local Voice of the Employee Committee or HR as a starting point. Clear, open communication is a hallmark at HomeServe, and we're committed to ensuring we continue fostering that notion.

  8. "Good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Insurance Agent in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HomeServe USA full-time for more than a year

    Pros

    Great pay. Good people. Beautiful work site

    Cons

    No flexibility for hours in our department

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    HomeServe USA Response

    January 3, 2020Director, People Communications & Engagement

    Hi! Thanks for your kind words about HomeServe, the people who work here and our Chattanooga workplace. While it looks like you're no longer with the company, we certainly appreciate your contributions during your time with us. As a growing company, we're looking to increase our staff numbers in many areas of the business. This includes our Operations Center in Chattanooga, where positions are available for both Call Center Agent and non-Agent roles.

  9. Helpful (6)

    "Work Hard, Get Overlooked"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inbound Customer Service Representative in Chattanooga, TN
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at HomeServe USA full-time for more than a year

    Pros

    The employees make coming to work enjoyable. The agents are like family. They love, encourage, and motivate each other. The comradery displayed amongst the agents is like no other. The layout of the building is comforting and accommodates the long hours we spend there. As you enter the building each day you will feel proud.

    Cons

    This company promotes being culturally diverse but it’s only at entry level. They railroad minorities, making it difficult to promote beyond an hourly position. You can work really hard and get overlooked. They do not recognize hard work only those of their favorites or people of their social circles. Speaking your opinion, no matter how professional you do it, will lead to retaliation. They will make you think there is an open door policy but once you vocalize something not agreed upon by senior leadership, you can forget any promotions regardless of how qualified and deserving you are.

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  10. "Good Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst 
    Recommends
    Positive Outlook

    I have been working at HomeServe USA full-time for more than 3 years

    Pros

    They Treat Their employees Well

    Cons

    One of the best companies I have worked for

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Found 185 reviews