HomeServe UK Employee Reviews about "senior management"

Updated Jun 3, 2020

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4.3
87%
Recommend to a Friend
91%
Approve of CEO
HomeServe UK CEO Greg Reed
Greg Reed
224 Ratings
Pros
  • "Just a great place to work, great product and great culture(in 75 reviews)

  • "The professional manner the Senior Management team at Homeserve handled the impact of Covid19(in 54 reviews)

Cons
  • "There are no cons that I can think of(in 38 reviews)

  • "Based on the outskirts of Walsall(in 28 reviews)

More Pros and Cons

Reviews about "senior management"

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  1. COVID-19

    "Great place to work with a desire to keep getting better."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time

    Pros

    Very open and transparent management style with employees actively encouraged to speak up. Internal communication channels enable anybody to engage, with senior management willing to discuss difficult issues directly. Challenging and fast moving environment which pushes people to think of new and better ways of working. Customer centric culture with a CEO who leads by example. The current Covid 19 pandemic situation has brought the best out of the business with decisions being made with employees best interests at heart. Flexible working in place and concerted effort to recognise and promote equality and diversity.

    Cons

    No cons as such, otherwise would not be working here but there are some opportunities for improving the way we work. There are a lot of meetings! Some processes can be very manual, seem to take a lot of time with a lack of clarity on who is ultimately the decision maker.

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  2. COVID-19

    "Well meaning company that tries hard but a few speed bumps"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Home Claims Advisor in Preston, North West England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time

    Pros

    Homeserve is a business that really does care about it's customers and their employees. Some of the pros are: - Customer First - A special team that we can refer our customers too if they are in a particularly difficult situation because of their life circumstances, or if they have an issues that their policy doesn't actually cover but we try to help with. - Excellent facilities - I work in the Preston site and in the just under 3 years I've been here they've invested in the building and making it a pleasant place to work, canteen is pretty decent and fairly priced. Tea and coffee is provided for free which is great. - Listens to feedback from employees - When I started in 2017 the lines of communication between senior management and the frontline employees like myself was essentially non-existent but when a lot of us spoke about it in the annual survey they listened and established weekly communications between the various departments and the work they are carrying out. - Regular updates from the CEO - So Greg Reed our CEO does a weekly email that updates us on what is going on in the company as whole and sharing encouragement. It's always a highlight even if some of it goes over my head. Also we can request a 1-2-1 with him at any point and that's really good. The transparency is super helpful - Care for the people (employees) - There's lots of benefits given, particuarly through the benefits system in place, the comprehensive pension, the options to buy stock. Also the aforementioned facilities. Also if you do have kids there's some good flexibility options so that you can get the kids to school and so forth - Chances for advancement - So in my time here I started on Claims dealing with inbound calls, after about 7 months I was trained up on how to do deployment (which is finding engineers when there's no availability at that point) about 4 months after that I was granted the responsibility of joining the POC outbound call team (calling customers with updates in relation to their chase calls) and then off the back of that working on the excess refunds team on a rotational basis. Then in March 2019 I joined the complaints team on a loan basis and was there for a year and a half. - Supportive for those with long term illness- In my time here I've seen a significant number of colleagues go off sick for a long time and they've continued to be paid reasonably even with their reduction in work and when they've returned they've been welcomed back to a job still waiting for them and are gently reintroduced to their role - Responded incredibly well to COVID-19 - So the business got everyone able to work from home within 2 weeks of the lockdown being initiated, they made sure no one gets furloughed and has been able to carry on living well. - Pay is very fair

    Cons

    Inflexible at times - Sometimes the business can be really rigid over things that are in contrast to their values. Two examples would be that in my first year I submitted a flexible working request so that I could have off a certain day of the week as my regular day off for relgious reasons and they refused, even though I was offering to work more than my colleagues so that I could have this day. - You can be heavily penalised for short term illness - The absence policy is quite harsh and while in one way I can understand the business reason given we are a 24 hr business it is really punishing at times. So in a 12 month period if you are ill for more than 5 days or have two instances of absence due to sickness then you go on your first stage warning which has no immediate consequences anymore it used to be you would lose your bonus. If while you're on your first stage warning (which lasts for 12 months) and are ill for a further 5 days or have 2 more instances of absence from illness then you go to your 2nd stage warning and lose your bonus. If you get to 3rd stage then it's employment terminated. - Some of the shifts can be pretty awful when on claims - But they are working on it to be fair.

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  3. COVID-19

    "How to Handle a Crisis"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Excellence Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time

    Pros

    The professional manner the Senior Management team at Homeserve handled the impact of Covid19. Firstly, no member of staff were left worse of financially, be it through self isolation, shielding or reduced workflow. Secondly, the speed with which changes to guidelines were communicated to the management team and then on to all staff.

    Cons

    Struggled to come up with cons. You cannot completely satisfy everyone, but I believe this was achieved for the majority.

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  4. COVID-19

    "Forward thinking, caring Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Compliance Monitoring Manager in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time for more than 5 years

    Pros

    I have worked at HomeServe for almost 6 years. Throughout that time I have been given the support and encouragement to progress my career. HomeServe are Customer centric and also very much care about staff well being. Throughout the Covid-19 pandemic, the communication from Senior Management has been consistent, timely and well thought out. There are many great benefits to working for HomeServe if you are willing to work hard, be proactive and understand the direction of the business.

    Cons

    IT equipment, however I know this is in the pipeline to be improved

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  5. Helpful (1)

    "Was great but becoming very negative FAST!!"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Gas Engineer in Guildford, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at HomeServe UK full-time for more than a year

    Pros

    No one is forcing you to stay!

    Cons

    Spent a fortune on a new POOR system that does not optimise but engineers did not even get a pay rise despite workloads and work areas increasing!!, No trust, Very poor work life balance, Them and us culture, Poor pay structure, Poor senior management. No progression prospects.

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    HomeServe UK Response

    December 18, 2019

    Hi, thank you for your review. We know we’ve had problems rolling out our new despatch system but I’m confident that we have solutions in sight to the majority of the issues we have seen. I’m very grateful to all the team for helping us through the issues that will deliver a super system going forward. On the pay issue you mention, we implemented a Fair Pay scheme that gave big pay rises to many gas engineers who came over to Home Serve on TUPE from low paying companies. We were never going to be able to afford to put everyone onto the very highest rates that some firms paid, but equally we didn’t want to cut anyone’s pay. That was a red line and it’s the right thing to do. Therefore everyone here now earns at least the right salary for the job. Some earn a bit more than that because of historic reasons and I’m happy that’s the right way to go. Always happy to discuss on an individual basis any time you like. Martin

  6. "Great place, great People, great culture!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Value Added Service Manager in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time for more than 10 years

    Pros

    The Senior Management Team are all really approachable, taking time to regularly communicate the business focus areas but also just to interact as people. The People are all really committed to the business goals Progression opportunities - encouraged to find out more about other areas, how we work together and how we can develop into new roles

    Cons

    I genuinely can't really think of any! Maybe, the air con can get a little cold sometimes..

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  7. Helpful (4)

    "Minimal Job security. Large amounts of redundancies made regularly"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Disapproves of CEO

    I worked at HomeServe UK full-time for more than a year

    Pros

    Sick pay Money off recreational activities

    Cons

    I've had a lot of time to reflect on my time working for homeserve and I don't mind saying I was one of the many that were made redundant and i'm writing this some 2 months after being made redundant with a clear head: - Lack of understanding of what goes on day-to-day from senior management - This causes issues in understanding time to deliver work - Also means the targets that get set are ludicrous and unattainable (i.e. they expected to go from 10,000 boiler sales to 20,000 in just year) - A lot of smoke and mirrors for a company that preaches an "open" culture Unfortunately I feel this is a company has become very "Americanised". They talk the talk, but they are ruthless behind closed doors

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    HomeServe UK Response

    June 7, 2019UK CEO

    You’ve lost your job so of course I understand why you wouldn’t be happy although I don't agree with your comments and assertions about HomeServe. I’m just guessing but based on what you said I think you worked for a business that we acquired. The reality is when you put two businesses together there are overlaps of People and to have a sustainable business (your words) then you need to either redeploy these People or there will be redundancies. We always try to redeploy first. We have about three thousand People in our UK business and have had that many for about five years now. We need our People to be in the right places for our Customers and this sometimes leads to us having to make tough choices. Last point, I think if anyone reading your review has questions or concerns on sustainability then they should check out the details in the latest annual business figures released a couple of weeks ago. I wish you well in your future endeavours. Greg

  8. "Great place to work with great people and environment."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - National Planning Manager in Nottingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time for more than 10 years

    Pros

    Really focused senior management team engaging in delivering our people and customer charters.

    Cons

    Lots of change but needed..

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  9. Helpful (5)

    "A conflicted and ambivalent place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walsall, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at HomeServe UK full-time for more than a year

    Pros

    There are many good pros to working at HomeServe including: Great recruitment and on-boarding process, open door policy from senior management, employee welfare and engagement, internal communications, free product (insurance policy), company shares, work life balance including charity days , generally well run and maintained premises and continued innovation of the business to grow and diversify, in general a positive and open work culture that allows employees to speak up (internal intranet version of "face book" Yammer)

    Cons

    After initial on-boarding department induction was poor, general lack of communication of how, who, where other departments work, internal GBU communication can be rambling and long winded. Department engagement can be mixed depending on management and attitude of colleagues. Although the business is in profit and growing world wide there is a feeling of continued fear from cut backs and job security is on the minds of most employees who fear the dreaded year end and continuous cull of jobs, even the most loyal employees are at risk. This is the paradox of HomeServe, a great company and people, making good profit but no long term security. General feedback from colleagues who have survived year on year is that of the good old days when the company was trying hard to be like Google.

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  10. "I've learned a lot here"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Marketing in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time for more than a year

    Pros

    HomeServe has been a great place for me to build my career. I've been in the fortunate position to have great managers who have believed in me and allowed me to grow and learn so I'm extremely grateful for that. My favourite thing about HomeServe is if you see something that needs doing, I've generally found I've had the freedom to go and do it. It's meant I've had a diverse range of projects working with lots of different parts of the business allowing me to build a great network. I'd say there's generally a positive culture and a very open senior management team.

    Cons

    I've found it difficult to get a clear career development framework. HomeServe aren't great at promoting internally although I gather this is being addressed. This can be very frustrating when trying to find out what is required for a promotion or pay rise.

Found 75 reviews