HomeServe UK Reviews | Glassdoor.ca

HomeServe UK Reviews

Updated Jul 12, 2019

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Found 673 reviews

4.3
StarStarStarStarStar
Rating TrendsRating Trends
84%
Recommend to a Friend
88%
Approve of CEO
HomeServe UK CEO Greg Reed
Greg Reed
99 Ratings
Pros
  • "HomeServe is a great place to work - the culture really is very people focused(in 68 reviews)

  • "Really focused senior management team engaging in delivering our people and customer charters(in 49 reviews)

Cons
  • "No cons for me I love everything about homeserve(in 29 reviews)

  • "Based on the outskirts of Walsall(in 25 reviews)

More Pros and Cons
  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head of Customer Contact in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time for more than 3 years

    Pros

    Always moving forward, constantly learning and challenged to improve. Absolutely never dull.

    Cons

    Seasonal nature makes it very busy in winter

    Advice to Management

    Keep pushing us forward

    HomeServe UK2019-07-12
  2. Helpful (2)

    "Best Company I have ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HomeServe UK full-time for more than 5 years

    Pros

    There is so much opportunity here for people who have a strong work ethic and you are definitely encouraged to progress and develop within the business. I moved from being a part time advisor following maternity leave to customer service manager with a little stint in Learning & Development in between all in the 6 years that I worked there. They have a wonderful 'home from home' culture and really and truly have...

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    Cons

    Absolutely nothing! great place to work

    Advice to Management

    Keep doing what you are doing

    HomeServe UK2019-07-03
  3. Helpful (1)

    "Great team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time for more than 10 years

    Pros

    Strong customer culture - genuinely try to 'do the right thing' in all aspects Great to be part of a global, growing Group Thoughts and opinions are listened to and mostly acted upon

    Cons

    Great customer, people and partner focus. Also does a lot for local communities. Environmental focus is lagging behind.

    HomeServe UK2019-06-10
  4. Helpful (8)

    "Great Development Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relations Advocate in Preston, North West England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time for more than 10 years

    Pros

    I have been working in HomeServe for over 10 years now and last year I decided to probe developing from my office based role into one of the trades Homeserve work within to become a field based engineer. The support I have received through Greg and other directors, managers etc has been brilliant. Greg has an open door policy which I have used to gain further exposure to other directors within the business, who have...

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    Cons

    no cons come to mind

    Advice to Management

    keep up the good work and keep investing in your people

    HomeServe UK2019-05-07
  5. "Good"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee 

    I have been working at HomeServe UK full-time

    Pros

    Easy work, nice team, good management

    Cons

    Not much room for progression

    HomeServe UK2019-06-13
  6. Helpful (1)

    "Minimal Job security. Large amounts of redundancies made regularly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Disapproves of CEO

    I worked at HomeServe UK full-time for more than a year

    Pros

    Sick pay Money off recreational activities

    Cons

    I've had a lot of time to reflect on my time working for homeserve and I don't mind saying I was one of the many that were made redundant and i'm writing this some 2 months after being made redundant with a clear head: - Lack of understanding of what goes on day-to-day from senior management - This causes issues in understanding time to deliver work - Also means the targets that get set are ludicrous and unattainable...

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    Advice to Management

    Chill out with the amount of redundancies Invest in actual sustainable business models (stop being so invested in print activities, it's not the 90s anymore)

    HomeServe UK2019-06-05

    HomeServe UK Response

    June 7, 2019UK CEO

    You’ve lost your job so of course I understand why you wouldn’t be happy although I don't agree with your comments and assertions about HomeServe. I’m just guessing but based on what you said I think you worked for a business that we acquired. The reality is when you put two ...

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  7. "Great place"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 
      Positive Outlook
      No opinion of CEO

      I worked at HomeServe UK full-time for more than 3 years

      Pros

      Great leaderships team and care for employees

      Cons

      Based on the outskirts of Walsall

      Advice to Management

      None

      HomeServe UK2019-05-20
    • "An engaging and adaptive company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Diary Planner in Banbury, England
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at HomeServe UK full-time for more than a year

      Pros

      A welcoming business with an very organised training structure

      Cons

      Fast staff turnover due to location in Banbury office

      Advice to Management

      You can never communicate too much regarding business changes and expectation

      HomeServe UK2019-05-27
    • Helpful (3)

      "Bullying culture, poor management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Engineer in Huddersfield, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at HomeServe UK full-time for more than 10 years

      Pros

      Attending customers houses and sorting there broken boilers out.

      Cons

      Bullying tactics from the very top level rolling down through the tiers of management ultimately to the front line engineers.

      Advice to Management

      Absolutely no point in bothering. They do not care and are all just as scared of losing their jobs as the rest of us.

      HomeServe UK2019-06-16

      HomeServe UK Response

      June 25, 2019Director of Field Operations

      It doesn't sound as though your experience of working at HomeServe is what you expect or want but it concerns me that you believe there to be bullying tactics at work. I would suggest you get in touch with me direct to talk. If you are not comfortable to do that then you can ...

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    • Helpful (2)

      "Good company, but business comes first"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at HomeServe UK full-time for more than 3 years

      Pros

      HomeServe is a large, multi national company that provides an excellent service to customers. Do we get it right every time? No we don't. But we have great people who care and want to resolve the matter as fast as possible. I trust HomeServe to look after my parents and grandparents and i can't give a higher compliment to the company than that.

      Cons

      However, business does come first. HomeServe has undergone internal restructuring twice in the past 18 months or so, with a signifcant headcount reduction. This is now affecting an entire site. And whilst i am sure it makes perfect business and financial sense, the impact to the individuals very much comes second. If you are at risk, you do not want to see updates about how well the business is doing or how much money...

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      Advice to Management

      Have some compassion for individuals who are affected by decisions you make. Consider how your statements, both in the moment and follow up affect people. You have terrific people but when you only consider them a number, you lose their respect and passion. Live the values you push, because recently the subjective experience is you don't.

      HomeServe UK2019-05-13

      HomeServe UK Response

      May 16, 2019UK CEO

      Thank you very much for your review. I completely understand as I’ve personally been impacted by restructuring changes in my career. The only point I’d make, and it won’t change how you feel, is that the most impactful thing I can do as the steward of thousands of jobs is to ...

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    Found 673 reviews