HomeServe UK Reviews | Glassdoor.ca

HomeServe UK Reviews

Updated 19 March, 2019
628 reviews

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4.3
StarStarStarStarStar
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HomeServe UK CEO Greg Reed
Greg Reed
63 Ratings

Employee Reviews

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Pros
  • "There are too many pros to list - its just generally a great place to work" (in 62 reviews)

  • "Everyone is valued and you feel you can really make a difference" (in 21 reviews)

Cons
  • "No cons for me I love everything about homeserve" (in 26 reviews)

  • "There is no work/life balance anymore" (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Homeserve is set on taking over the world to be the #1 Home assistance company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Planner in Nottingham, England (UK)
    Current Employee - Planner in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK part-time (More than 8 years)

    Pros

    It's great being able to network with anyone in the business on any level, our CEO is always ready to hear from us and to direct us to the right channels.

    Cons

    Not really a con but with the skills and experience I've gained over the last 8+ years, i'm currently struggling to find a role/way forward, I guess we can't always create a role from scratch to serve a purpose that I feel is vital/necessary, but maybe we can - I guess i'll have to work harder to achieve this, as anything is possible at HS.

    Advice to Management

    Stick to what your doing, as your ALL doing a great job.


  2. "Team Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time

    Pros

    Great work life balance
    Supportive management
    Good ethics

    Cons

    Canteen is good but expensive

  3. Helpful (2)

    "Callcentre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Handler in Fulwood, England (UK)
    Former Employee - Claims Handler in Fulwood, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at HomeServe UK full-time (More than 10 years)

    Pros

    Modern building. Good management. Career progression opportunities.

    Cons

    Traffic in the area at peak times (or if an accident on the M6) can be a nightmare.

    Advice to Management

    Acknowledge 100% attendance.


  4. Helpful (1)

    "A great company with huge ambition to be even better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (Less than a year)

    Pros

    Talented and helpful colleagues focused on our customers
    An engaging leader who listens to every individual
    Huge ambition.

    Cons

    Undergoing a period of change, to ensure delivery matches ambition.
    Although this presents an opportunity, it can be a challenging time for people.

    Advice to Management

    Maintain the communication


  5. Helpful (1)

    "Love working at HomeServe! Preston"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Preston, North West England, England (UK)
    Current Employee - Claims in Preston, North West England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK part-time (More than 10 years)

    Pros

    Great family atmosphere, culture, CEO who listens! Good canteen, bus route, Staff, need I say more?!

    Cons

    I've work at Home serve Fulwood Preston for 14 years. I have no cons. I have been fully supportive with career goals.! Management have always been amazing . Excellent work ethics.

    Advice to Management

    Keep doing what you are doing. Very happy here. Thank you!


  6. "25 years and still changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Walsall, England (UK)
    Current Employee - Director in Walsall, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 5 years)

    Pros

    HomeServe is a fantastic British global success story on the brink of the FTSE 100 (number 114 as of this writing). The company was founded by Richard Harpin as a joint venture with South Staffs water and is now a global Home Assistance company with businesses across Europe and even Japan. The biggest part of the company and the growth engine is HomeServe USA. The company is also investing heavily in the future with purchases such as Checkatrade and Habitissimo. The UK business has transformed from a selling machine 10 years ago to a very Customer focused business as evidenced by their rating on TrustPilot. Exciting new Partners like Aviva, E.ON, Octopus Energy, and Co-op Energy have been signed in the past few years. HomeServe Labs and LeakBot are amazing on their own yet alone as part of a Plc. The company in the UK now has over 1,000 engineers and recently they were all given pay increases to compensate for their productivity incentives being removed. This is so they can always take the time to do the right thing.

    Cons

    The core systems were not invested in for many years which has required a 5 year catch up. These systems are going live soon but the projects have been exhausting. The company is in transition in the UK to a more mature business which is challenging for some to accept.

    Advice to Management

    Don't stop focusing on Customers and update the Walsall HQ as it is looking tired after all these years.


  7. Helpful (2)

    "You got rid of the wrong managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HomeServe UK full-time

    Pros

    Great people and communication throughout the company

    Cons

    Office politics still exist and the higher management think they have the ear to the ground, they don't and their are some awful managers whom still work there, which beggars belief

    Advice to Management

    Spend more time listening to the front, you so not know as much as you think you do

  8. Helpful (1)

    "Some managers have escaped the cull"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HomeServe UK full-time

    Pros

    Great people, excellent values and empowerment to the front line

    Cons

    Some manager are not fit for the role and how they hoodwink the higher management to believe that are fit for the role is beyond me

    Advice to Management

    Go to have a meeting with the front line and speak to them unannounced to the team managers and weed out the crap


  9. Helpful (1)

    "Gas man"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HomeServe UK full-time

    Pros

    Benefits, not much else, sorry

    Cons

    Lack over good overtime, travel, kpi's can unachievable, lack of management interaction


  10. Helpful (2)

    "////"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HomeServe UK full-time (More than 3 years)

    Pros

    The people are very friendly

    Cons

    Stressful,
    Not enough staff,
    Recruitment freeze till April,
    Not all sites are cared for
    One site in particular is only mentioned once in the last year on their linkdin account and yet this site is the busiest all year round, it receives the highest call volume and yet has the lowest headcount for staff members - 5 left last month alone!!

    Advice to Management

    Employ more staff fast