HomeServe UK Reviews

Updated Jan 14, 2021

To filter reviews, or .
4.2
84%
Recommend to a Friend
65%
Approve of CEO
HomeServe UK CEO John Kitzie
John Kitzie
7 Ratings
Pros
  • "Just a great place to work, great product and great culture(in 75 reviews)

  • "The professional manner the Senior Management team at Homeserve handled the impact of Covid19(in 55 reviews)

Cons
  • "Based on the outskirts of Walsall(in 28 reviews)

  • "Lack of understanding of what goes on day-to-day from senior management(in 22 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review
    COVID-19
    Helpful (1)

    "Amazing company to work for!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Benefits Manager in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK part-time for more than 10 years

    Pros

    I have been with HomeServe for 10 years now and it is by far the best company I have ever worked for. I love that we look after both our Customers and our People. HomeServe offer brilliant opportunities to develop your career further and are extremely supportive on that journey. The compassion and care has been demonstrated throughout COVID too - leaders have ensured that all employees are fully informed by daily communication and that they are kept safe. This goes for our Customers too. I would highly recommend working at HomeServe.

    Cons

    There are no cons about working at HomeServe

    Continue reading

    HomeServe UK Response

    November 24, 2020

    Thanks for leaving us a review.

  2. "Nice company to work for"

    5.0
    Former Employee - Customer Service Representative in Walsall, England

    I worked at HomeServe UK full-time

    Pros

    Staff centric, promotes well being

    Cons

    Nothing that I can think of


  3. "Good company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Compensation and Benefits
    • Senior Management
    Former Employee - Procurement in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HomeServe UK full-time for more than 3 years

    Pros

    People, culture, salary, opportunities, exec

    Cons

    Some teams have flat structures do promotion is difficult

  4. "Room for improvement"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Negative Outlook

    I have been working at HomeServe UK full-time for more than a year

    Pros

    Fantastic employee benefits including discounts at various retailers, salary finance and smart tech. Good culture and good team members for the most part. Working hours are flexible to a point. However focused toward the winter months when we are busy.

    Cons

    A lot of talk. My experience had always been, for the majority of my time a negative one. I have never worked in a place so regulated and with clear processes in place stray so far. Whilst I have been with Homeserve I have worked a considerable amount of time at home with the current pandemic. However, I have been expected to perform more than one role at managements request without relevant and consistent training. Some managers will micro-manage and constantly call and email regarding the most trivial of questions. Sometimes it can be hard to just get a straight answer. Hypotheses., management do not know how to perform the roles they supposedly manage. I have never worked for a company where if it’s busy, the way to get things moving is to shout at the top of your lungs. Why not pick up the call and assist your team? Conclusion, lazy and not suited for the role. Some management are the opposite and not in a good way. Whilst seeking support and assistance replies tend to be 3-5 working days. This coupled with changes in process, working patterns and a relatively low staff retention rate signal alarm bells all over. My time here has been pleasant enough but it seems the only way to progress is to apply for the roles, get declined and then kick up fuss. It seems management respond to that and these people are hired back on increased salaries, a higher position within the company and once again don’t seem to understand the role

    Continue reading
  5. "lost track of looking after its people"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nottingham, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at HomeServe UK full-time for more than a year

    Pros

    Customers are important and looked after

    Cons

    Customers are important and looked after at the detriment over its people

    Continue reading
  6. "Working at HomeServe"

    2.0
    Former Employee - Customer Service Manager 

    I worked at HomeServe UK full-time

    Pros

    People are good to work with

    Cons

    Management are now not that bothered about their staff

    Continue reading
  7. COVID-19
    Helpful (2)

    "Lessons not learned"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HomeServe UK full-time for more than 5 years

    Pros

    HomeServe have done lots to support staff as best they can during the current crisis. Flexibility depending on role

    Cons

    Do not learn the lessons of the past Preplanned redundancies ( not covid related ) have left departments teetering on the brink of collapse, it is now a very delicately stacked house of cards and will not take much to bring it down Engineers are leaving in droves, support functions are struggling to deal with the fall out of the combination of field leaving, redundancies and an completely ill thought out and not fit for purpose system which has been nearly 2 years in rollout and is still not ready for use No matter how many denials, there is a huge face fits culture and progress is for those who fall into this category Senior managers are run ragged, people are spread too thin

    Continue reading

    HomeServe UK Response

    January 13, 2021

    Hello. Thank you for your honest and upfront review. I really hope that as well as leaving a review here you have been able to talk to your manager or HRBP about your concerns. Or come to me, I’d be happy to chat with you. It’s really important to us, particularly in the current circumstances that as much as possible our People are being open about how they are feeling. We have lots of channels through which you can do that so please, make sure you do. We know we are facing an extremely challenging time, especially on our frontline and in the field and we know that the delays and issues in the rollout of Merlin have not helped and have made it harder to do your jobs. Believe me, we have as many people as we can working to make it easier. And we are getting there, we’ve hired just under 200 new people for teams across our contact centres. And we’re recruiting for engineers too. Getting new people up to speed takes longer remotely, but everyone is going as fast as they can and we should start to feel that benefit soon. Thank you also for your goodwill, it means a lot. John Hunter Chief Operating Officer

  8. Helpful (1)

    "Home insurance to help others"

    2.0
    Former Employee - Administrative Assistant 

    I worked at HomeServe UK part-time

    Pros

    Good ethos and good ethics

    Cons

    Poor management and un professional

  9. "Keep my family safe"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Engineer in Bournemouth, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at HomeServe UK full-time for more than 5 years

    Pros

    Having a job when others don’t

    Cons

    Not being safe by doing jobs when these jobs can wait

    Continue reading
  10. "Excellent company to work for!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Resource Planner in Banbury, England
    Recommends
    Positive Outlook

    I worked at HomeServe UK full-time

    Pros

    Support from even the highest level of management Their customers are at the centre of all decisions Everyone works as a team to achieve a positive customer experience

    Cons

    Decisions aren't always discussed with all levels or departments (made at the top and fed down)

    Continue reading
Viewing 1 - 10 of 847 English Reviews