HomeServe UK Reviews | Glassdoor.ca

HomeServe UK Reviews

Updated 16 January, 2018
520 reviews

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4.5
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
HomeServe UK CEO Martin Bennett
Martin Bennett
388 Ratings

520 Employee Reviews

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Pros
Cons
  • No cons I can think of something far (in 24 reviews)

  • Due to being under resourced the work life balance is affected (in 9 reviews)

More Pros and Cons

  1. "Work hard, then we play hard!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walsall, England (UK)
    Current Employee - Anonymous Employee in Walsall, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 3 years)

    Pros

    There are a lot of pros working here at HomeServe - some that we take for granted in regards to facilities and added benefits etc. and others we embrace wholeheartedly.

    We are empowered to work how we want to, to deliver on what we need to and then rewarded when we have achieved! There is a great team spirit and it feels like the work you are doing helps somewhere in bigger picture, which ultimately is to deliver great customer service and show the customer we actually care... rather than just saying we do.

    It is a fast paced business, which I'm sure most will agree with, but the outcome is worth it, and changes that are needed are implemented quickly off the back of it. These changes can come from feedback from front line staff to exec, it shows that everyone is listened to and their opinions/ideas are taken on board.

    Cons

    With the fast paced environment, it doesn't suit everyone, and things can change quickly, you have to make that extra effort to make sure you keep up with the changes.

    Advice to Management

    We need more communication between departments, whether it be exciting projects or updates on structure changes, it's not as visible to the whole business and people tend to stumble on the information/update... or work is duplicated.


  2. "Fantastic place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 5 years)

    Pros

    Fast paced autonomous working environment where everyone is encouraged to contribute and make a difference to our customers

    Cons

    Incredibly fast paced which can impact on work life balance


  3. Helpful (1)

    "Excellent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time

    Pros

    customer focused & people focused

    Cons

    since being at Homeserve I have not experienced any cons


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walsall, England (UK)
    Current Employee - Anonymous Employee in Walsall, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 10 years)

    Pros

    Working together and treating each other with respect across the whole company in whatever position you have. Working together to improve our Customers lives and ourselves daily.

    Cons

    Things move at a fast pace, must remember to keep on top of our charters.

    Advice to Management

    Keep supporting to enable the culture to grow.


  6. Helpful (1)

    "Nottingham Leading the Gas Way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Coach in Nottingham, England (UK)
    Current Employee - Customer Service Coach in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 3 years)

    Pros

    HomeServe Gas is an amazing place to be. Our new state of the art building and continued growth is helping us lead the way in the Gas idsustry. With growth comes the endless opportunity’s for our people and HomeServe are devoted to developing us all. Our 2020 vision allows all members of our team to have a goal and I’m proud to be playing a part in reaching it.

    Cons

    HomeServe is worldwide and at the moment we do not have the opportunity to visit our overseas offices. Doing this will allow us, at all levels, to share best practice and really become world leaders in the Home Assistance industry.

    Advice to Management

    Alongside growth is constant change and at a fast pace. Communication is key to embedding changed and building engagement, we can not take the focus off this.


  7. Helpful (1)

    "Great Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head of Operations & Strategy CS&S in Walsall, England (UK)
    Current Employee - Head of Operations & Strategy CS&S in Walsall, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than a year)

    Pros

    I love the culture at HomeServe. Working for a Company that truly cares about it's people and it's Customers is something special. We have won a lot of industry awards this year and it is nice to see that our culture is allowing us to compete with the best.

    Cons

    Lighting in the car park could be a little better.

    Advice to Management

    Keep doing what you are doing......We are well informed, engaged and motivated.....Thank you


  8. Helpful (1)

    "Great place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operational Planning Manager in Nottingham, England (UK)
    Current Employee - Operational Planning Manager in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 10 years)

    Pros

    A company that puts its employees first who then do there best for our customers.Always looking at ways to improve.

    Cons

    Great leadership with a great office environment and train centre.
    Plenty of opportunity to progress.

    Advice to Management

    Keep driving our people and customer charter.


  9. Helpful (1)

    "Cc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nottingham, England (UK)
    Current Employee - Anonymous Employee in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 3 years)

    Pros

    Excellent place to work very people focused

    Cons

    Shifts patterns need looking at in contact centre


  10. "Room for Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Banbury, England (UK)
    Current Employee - CSA in Banbury, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at HomeServe UK full-time (More than a year)

    Pros

    -People within teams get on

    Cons

    -Double standards from mangement, alot of ‘favourites’ get away with stuff in front of management. However if your not a favourite you get picked up on it without hesitation. E.g in company policies and processes

    -Lack of communication between agents and management

    -Very low morale for alot of employees in general


  11. Helpful (1)

    "Challenging but fun with can do attitude"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time

    Pros

    Senior management believes in being as transparent as possible with communication with and between all levels a massive part of the business.
    Lot of good people at all levels who work hard but know how to have fun.
    Staff benefits and family centred events make this a special place to work.
    Place continues to grow with lots of opportunities available to progress if you are willing to work hard for it.
    Business is really trying to focus on the Customer but not leaving the People behind.

    Cons

    Systems aren't the best. New tech is being introduced but feels like we try to rush it and don't get it right which then results in more delays. As a result can fee like an overall tech strategy isnt in place.
    Not really a con but some work still needed to embed the culture we want. It is changing but as with anything this major it will take time.

    Advice to Management

    Get the tech sorted - we need the right tools to keep improving.


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