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Harland Clarke Reviews

Updated 17 January, 2018
249 reviews

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3.6
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Harland Clarke President and CEO Chuck Dawson
Chuck Dawson
128 Ratings

249 Employee Reviews

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Pros
Cons
  • No Technology advancement and poor Work life balance (in 6 reviews)

  • Upper management walks around like they have no clue there's a problem when we all know they know (in 9 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harland Clarke full-time (Less than a year)

    Pros

    Diverse Workplace
    Beautiful office and cubicle space was generous
    Quiet pleasant environment to work in
    Abundant online training resources

    Cons

    There seems to be a struggle between the two strongest LOBs within HCH to be in control, thus causing confusion and lack of unity.
    Lack of documented processes
    For age of company, and number of entities acquired, it is low on CMM scale.

    Advice to Management

    standardize HCH COE processes across LOBs
    launch HCH branding across LOBs


  2. "Management is helpful there, provide excellent feedback and supervisors are easy to talk to."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harland Clarke full-time (More than a year)

    Pros

    Great Teamwork and Environment, advancement is possible if you're doing your job.

    Cons

    None really, just show up on time and realize you're in a call center. It will be lots of calls.


  3. Helpful (1)

    "Marketing Solutions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harland Clarke full-time

    Pros

    Proven solutions, that generate loans and deposits. Sales team that has learned what is important clients. Former bankers with wealth of experience that support sales, but ultimately support our clients and prospects. And instant issue debit cards at new account opening. Awesome people.

    Cons

    The pain of declining check volume and balancing this with FI's who still demand discounts to extend terms.

    Advice to Management

    Continue to respect the employees. Put the right people on the bus, at all levels in the organization. As changes are considered, reach out to front line.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Antonio, TX (US)
    Current Employee - Customer Service Representative in San Antonio, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harland Clarke full-time (More than a year)

    Pros

    Every month is a chance to earn gift cards based strictly on your performance. Immediate benefits and PTO available. Almost no weekends, holidays paid off.

    Cons

    Work can get rather repetitive.


  6. Helpful (1)

    "Customer Sales and Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service & Sales Specialist in San Antonio, TX (US)
    Former Employee - Customer Service & Sales Specialist in San Antonio, TX (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Harland Clarke full-time (More than 5 years)

    Pros

    Excellent benefits, PTO, and Holiday pay.

    Cons

    Micro-management, expensive products with outrageous shipping prices, angry customers, and dismissive management.

    Advice to Management

    Treat employees as people instead of warm bodies in a chair taking orders trying to reach unrealistic goals. Please realize that the products your employees are being asked to sell are not competitively priced - they are too expensive. Shipping charges for expedited delivery are incredibly expensive (at the time, 2 day shipping charges ALONE for business checks were $108.00). Add the cost of checks on top of the shipping and it was predatory pricing, in my opinion.


  7. Helpful (1)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Harland Clarke full-time (More than 10 years)

    Pros

    Plenty of pto to use

    Cons

    No room for growth, they refuse to change with the times and find new ways to grow the company. Feels like the 70’s with their systems and rules.

    Advice to Management

    Don’t be afraid to change and try new and improved systems and ideas to grow the company.


  8. "Very good call center"

    StarStarStarStarStar
    Former Employee - Customer Care Specialist L in San Antonio, TX (US)
    Former Employee - Customer Care Specialist L in San Antonio, TX (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Harland Clarke full-time (Less than a year)

    Pros

    Everyone is friendly and willing to help

    Cons

    Might get sick because everything is so close and open

    Advice to Management

    Don't bog down in the details, get straight to what matters


  9. Helpful (2)

    "Great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in San Antonio, TX (US)
    Former Employee - Customer Service Specialist in San Antonio, TX (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Harland Clarke full-time (Less than a year)

    Pros

    Job is easy, with little to no stress involved. Hours are good. Great benefits. Most staff has been there several years and are helpful.

    Cons

    Very important metrics aren't fully explained as far as what influences them. Answers to certain questions and policies will vary from person to person.

    Advice to Management

    Explain your policies better so that employees can better understand what they need to avoid doing in order to stay employed.


  10. Helpful (1)

    "A place to work fulltime."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harland Clarke full-time

    Pros

    They make things sound great.

    Cons

    Management /supervision is lacking .


  11. Helpful (1)

    "Good, but not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Dallas, TX (US)
    Current Employee - Team Member in Dallas, TX (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Harland Clarke full-time (More than 10 years)

    Pros

    The benefits and pay seem to fit about right. The health insurance is very good in terms of coverage.

    Cons

    Lousy communication between management and employees.


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