Handy "rating system" Reviews | Glassdoor.ca

Handy Employee Reviews about "rating system"

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46 Employee Reviews

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  1. Helpful (1)

    "Cleaner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - cleanr in Boston, MA (US)
    Current Contractor - cleanr in Boston, MA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Handy as a contractor (Less than a year)

    Pros

    Quick money and you can work when you want.

    Cons

    Cancellation fees are to High.
    Handy rating system need improvement.
    Tips are horrible.
    Clients complain about the smallest thing but the pay isn't equivalent.
    A lot of work and little pay.

    Advice to Management

    Support your employees more.

    Handy Response

    7 Sep, 2018 – Social Media Engagement Specialist

    Thank you for all your hard work on the app. Cancelling a scheduled booking isn't recommended. We allow professionals to have some sick days but otherwise there is a fee for not showing up to a job... More


  2. "The Worst"

    StarStarStarStarStar
    • Comp & Benefits
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Handy as a contractor

    Pros

    Schedule Felxibility is the only good thing

    Cons

    Handy doesn’t care about their pros, that’s why they don’t even have a phone number for you to call for any issue. The email system takes a lot of time and the responses are usually vagues.
    Clients usually make a lot of extra requests and they don’t want to pay for them. The other thing is the fact of not knowing the exact location of your job till just hours before is pretty annoying.
    The rating system is something i will never understand, everything is anonymous, they take customers word and don’t even listen to the pros. I had a customer for an office cleaning which was huge, the booking was for 3 hrs, I was doing my best, after an hour and a half the guys tell me I need to finish because they wanted to leave... and after that I have no idea what happened Handy logged me out of the app without any explanations and then sent me a generic email. I anyways was planning to stop accepting requests because it’s not even worth it.

    Advice to Management

    Better your communication with the pros.
    Improve the rating systems.
    Required more info from the clients.
    Overall this company needs a makeover.

    Handy Response

    2 Aug, 2018 – Social Media Engagement Specialist

    We use email because this how we can efficiently respond to the tens and thousands of professionals and customers who use the app. If there is an urgent issue, we are able to call to assist... More

  3. Helpful (1)

    "Handy Cleaner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Handy Cleaner in Vancouver, BC
    Current Contractor - Handy Cleaner in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Handy as a contractor (Less than a year)

    Pros

    Getting paid Quickly, Make Your Own Schedule

    Cons

    Rating system, cancellation policies, Pro help, fees, etc

    Advice to Management

    They do nothing to help the contractors that do all their work for them. The cancellation fee's that the contractors have to pay vs. what the costumers have to pay are straight up unethical, the costumer only has to pay if they cancel less than four hours before the appointment but as a contractor we have to pay between $10-$40 if we cancel less then 48 hours and even if you cancel with more than 48 hours before the appointment it still effects your keep rate which is total crap considering the costumers do not even get keep rates when they should, especially if they are chronic for last minute cancellations. The costumer can constantly cancel and get no penalties, even if you arrive to a job and they do not show up, the contractor has to wait 30 MINUTES and if they still do not show up you only get up to 3 hours pay, sometimes I have traveled over an hour to a 6+ hour job to have that costumer not let you in and you get a mere $50 instead of the $100+ you were suppose to have on that job. Handy also does not have anyone you can actually talk to for Pro help, its all via email because that's how incredibly lazy they are. They have zero flexibility for their contractors, one time I needed to cancel a job last minute because my roomate collapsed in the bathroom and broke their nose and got a concussion so I had to drive them to the hospital and nothing from handy, would not even dismiss a portion of the fee. Also their rating system is not effective at all. As a contractor you cannot see who gives you what rating, and who gives you what thing you need to improve on so it could be a specific thing the costumer would like you to improve on but you would never know. You also cannot see what rating a person gives you unless its a 5 star rating and even then you don't know who gave it to you. USELESS!!!

    Handy Response

    8 Feb, 2018 – Social Media Engagement Specialist

    Thanks for sharing your experience. Certain fees are in place to provide a 5 star experience to customers. It's not an enjoyable experience for the customer if a professional doesn't arrive to a job... More


  4. "Not too good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Housekeeper in New York, NY (US)
    Current Contractor - Housekeeper in New York, NY (US)

    I have been working at Handy as a contractor (More than a year)

    Pros

    Setting your own schedule

    Cons

    My jobs kept canceling and disappearing on my schedule s Lot and I have good ratings. And we have to pay at our own expense for the cleaning products and equipment plus the fee they charge us if we need to cancel but don’t really charge the Clients only if they are within about 30 Min before job starts then it will be the full pay and before 30 Min it’s like around $15 or $10 or $20 but the clients has more time to cancel then the pros. The rating system needs a lot of work on and the communication for the pros needs to be more better. I feel that $15 is not enough for cleaning up apartment and being that we buy our own supplies we would get more because I heard Handy takes 40% when they should be taking 20% it’s more then fair

    Advice to Management

    Please work on those fee and the time line pro have the cancel and the rating system as well plus the fact that clients take advantage of pros they add things knowing it’s extra so they don’t have to pay for it and when you explain to them they get upset and rate you poorly

    Handy Response

    10 Jan, 2018 – Social Media Engagement Specialist

    Certain fees are part of our policy to ensure good service quality for customers using the platform. Some reasons for incurring a fee include not attending a job that's put on a schedule, arriving... More


  5. Helpful (1)

    "Handy is trash... Oh... The irony"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Professional Cleaner in Los Angeles, CA (US)
    Current Contractor - Professional Cleaner in Los Angeles, CA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Handy as a contractor (More than a year)

    Pros

    Flexible schedule... I guess, you'd basically have to take every appointment available and then some

    Cons

    Was fired because someone claimed a pair of shoes were missing. No notification, no investigation. I had been on the platform for two years and had over 725+ jobs completed with a 78% 5 star rating and this was my only source of income, which was not even sustainable. Dont waste your time. Customers are typically trash. Ridiculous expectations, but want to get the lowest time ( 2 hours) but expect a deep clean of an entire house. You can really only clean a studio thoroughly in two hours. The attitudes of a lot of these clients tend to heir on the side of entitled and rude. The way the rating system is tied in with your pay you're pretty much a slave to the customer and have to do their bidding and stay hours over to complete the job frequently. The customers typically do not care about your time and totally expect you to stay over the time they actually paid for. Dont even think about setting the correct expectation at the beginning of the appointment or in the middle or end by telling them that they did not pay for enough time, they'll almost always take offense to it and it will reflect in your tip (lack their of) and definitely in your rating for sure. Anything under a 5 star rating drastically negatively impacts your rating. Mind you, I'm probably the best at this, if not one of the very top in the Los Angeles area, Handy is trash. after transportation/parking/buying your own supplies/ and all the free work you'll have to give up, its just not worth it. When you do have problems in the field, you can only reach out via email, though they typically respond really quickly, they often write you off immediately and I have gotten the feeling on several occasions that they did not work to completely read and understand what I had wrote before they replied, often leading to a back and forth in which I an ultimately found to be correct by another employee that responds and continues the email thread later in the day. Handy is totally frustrating. Not sure if the opportunities are dropping off or if the market is flooded or both. Handy reserves the right to change their rules and operations as much as they want. Have seen much change since 2015, largely unfavorable to the workers. Used to get client information the night before, now you only get it hours before the appointment. The window for which you can cancel an appoiment without penalty has been drastically decreased, but a client can cancel on you up to a hour before and you'll only get 15, mind you that slot took up a real appointment i could've had that i expected days leading up to the appointment. Handy is trash on so many levels

    Advice to Management

    You should definitely open communication with the cleaners on the ground to see how you can improve. You have many weaknesses. Should have an office position that actually works in the field so that you can more easily relate and identify foreseeable problems and circumstances before they arise.

    Handy Response

    9 Dec, 2017 – Social Media Engagement Specialist

    Thank you for feedback we greatly appreciate your honesty and all the hard work you've done on the platform.


  6. Helpful (1)

    "The best I can get."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Contractor - Cleaner
    Current Contractor - Cleaner
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Handy as a contractor (More than a year)

    Pros

    I used to could choose my own hours.
    I used to could work when I wanted.
    Paid weekly
    Daily pay-out option
    work for the disable

    Cons

    I am disable. I have Aspergers and major depression. Because of these issues, I haven't been able to work a regular job consistently. Everything that I do has to be non-traditional including work. This gig job has allowed me to make some money. But I feel like this job takes advantage of people who work for their platform. Handy started something new where they put jobs on your schedule for you, and if you catch it too late, they still charge you a cancellation fee even though they put the job there. Congratulations to them, they figured out a new way to save more money for their investors. They also offer something new where workers have the option to pay them $8 a week for access to more jobs. We're already paid so little and have to pay for work related expenses and cancellation fees because they keep putting jobs on my schedule like an employer would might I add. how can i afford to give the company an additional $8 weekly? they say they put the jobs there in accordance to my availability. but because this is a new thing, I forgot to update the availability schedule and they got me again. As a disable person, people want to take advantage of me from time to time. This just feel like another experience with that. We're already paid so little and you think of new ways to take our money that we work extremely hard for. The rating system is there to ensure the worker stay until the job is done, no matter if the customer paid for the necessary time needed or not. I don't care what they say, this is what it is for. One time a customer was not happy with the way I did his dishes (I would hand wash them and leave them out to dry). A lot of workers don't even do dishes by the way. But I do. He kept leaving this feedback with handy and all they would send me is "customer complained about the kitchen" and then activate the "how to clean a kitchen properly video" they have in the App. how does this help me learn that he wanted me to put his dishes in the dishwasher and put them up afterwards. how would that video tell me something this specific? it got to the point where he realized for himself that I wasn't getting his feedback, so he left me a note in the kitchen. I can't change things if I don't know. and Handy defiantly don't let you know. So for them to say the feedback is there to help the worker is a lie. I met a worker who said she got plenty of personal clients for herself through Handy. they claim they're just a platform that connects workers with customers. if that's the case, then there should be nothing wrong with what she's doing. Maybe Handy needs quality investors that will help them learn how to ethically make a profit. like the investors on Shark Tank. because when a company starts doing desperate immoral things like Handy is doing, it makes me think that things aren't right for the company financially. if you have the issues that I have, this job can be overwhelming because I can sense that customers do want a bubbly personality with their discount cleaning. but I do get plenty of 5 star reviews for my cleaning ability alone. 3 stars for not discriminating against me for my disability. I'm not saying the company has singled me out to taken advantage, because as I can see it's everyone and we're all getting the same treatment. these immoral acts are an overall practice.

    Advice to Management

    get quality investors that can help you learn to make an ethical profit. stop getting new investors. it just seems to me that this is the root of the problem. it's causing you all to do some immoral things to workers and customers, but mostly workers in order to be able to pay investors back or show company growth.


  7. Helpful (5)

    "Downward Spiral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - House Cleaner in Los Angeles, CA (US)
    Former Contractor - House Cleaner in Los Angeles, CA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Handy as a contractor (More than a year)

    Pros

    I liked that it gave me flexibility.

    Cons

    I haven't worked for Handy for several months, but I feel compelled to write this review to counter what I can only be certain are the many fake reviews on this site that seem to have been written by Handy itself. When I first began working with Handy, I was happy with the job and the flexibility it gave me. But not long after, I found that I was getting more cancellations than I was getting jobs. I don't blame the customers, but Handy which it seems tricked the customers into signing up for recurring cleanings they didn't want and then be unable to cancel them. The rating system is also terrible. All the ratings are totally anonymous, so if I got a negative rating, I would never have any idea of who gave it to me and often it would come right after a job where the customer tipped me generously. This led me to believe that Handy was manipulating the ratings, since it's all anonymous anyways, in an attempt to bring me to a lower pay scale. None of it sat right with me. When I contacted Handy to inquire about this and why all the ratings were anonymous, I received canned email after canned email. Not once did I feel like I mattered to Handy, or that my concerns were being listened to. In fact, I almost doubted I was talking to a human at all, that's how canned and unrelated the responses were. I felt used and dispensable and worthless as a cleaner for them. I left and picked up work with TaskRabbit who I'm much happier with.

    Advice to Management

    Learn from TaskRabbit and how they operate and treat their employees and clients. They're not a perfect company, but they have their act together while Handy doesn't. And listen to the people who work for you, don't treat them like garbage, and make an effort to actually reply to their issues.

    Handy Response

    16 Oct, 2017 – Social Media Engagement Specialist

    Most of the reviews on this site are made by contractors, like yourself, none of them are fabricated. We take the feedback we receive off this site very seriously, and appreciate you sharing your... More

  8. Helpful (4)

    "Surprised they are still in business."

    StarStarStarStarStar
    Former Contractor - Contractor Cleaner in Seattle, WA (US)
    Former Contractor - Contractor Cleaner in Seattle, WA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Handy as a contractor (More than a year)

    Pros

    None I can think of, compared to what competitors offer.

    Cons

    Too many to list. Pay is ridiculously low. Working for $15/hr as an independent contractor equates to working for Handy as a $10-$11/hr employee. As an employee, Handy would have to pay 7.65% for SS/Medicare, pay for supplies/equipment, pay for any damage the cleaner does, pay for gas mileage, driving time, parking and tolls, pay for workmen's comp and unemployment insurance, pay for the time it takes cleaner to carry supplies/equipment from car to customer and then back to car, pay for any extra time beyond booked time it takes to complete the cleaning, pay even if the customer is a no-show, shows up late or claims the job was done poorly and receives a refund. And Handy would not be able to charge the cleaner a cancellation fee or application fee.

    Handy has never made a profit and is desperately trying to become profitable to satisfy its venture capital investors. Its rating system is designed to keep cleaners from advancing to the higher paid tiers. The cancellation fees are designed to provide badly needed income. The sneaky recurrent booking system is designed to trick customers into ordering cleanings they didn't want. Customers and contractors hate Handy's email-only customer service. Handy replaced human customer service reps with email-only customer service to save money, not improve customer service.

    IMO. Handy is doomed. The turnover among cleaners is very high. They are always looking for new cleaners. Their reputation among customers and cleaners is terrible. Recurring customers are unhappy with always getting different cleaners showing up. When they get one they like, they will try to deal with them directly and cut out Handy. Cleaners know Handy is keeping 50-60% of what
    the customer pays and are willing to cut Handy out too. And, if they are good,
    they know other cleaning companies will pay them more than Handy does.

    Advice to Management

    You offer customers no advantage over other cleaning services. Most cleaning companies now allow customers to book on-line too. It's time to acknowledge
    your model is fatally flawed, will never be profitable and close shop. Don't worry. You won't be missed.

    Handy Response

    16 Oct, 2017 – Social Media Engagement Specialist

    We believe we offer competitive prices to customers and offer competitive pay to professionals based off the industry and other businesses similar to us in the market. Professionals are not... More


  9. "Handy is not a good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Housekeeper in Dallas, TX (US)
    Current Contractor - Housekeeper in Dallas, TX (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Handy as a contractor (More than a year)

    Pros

    A lot of jobs
    Great Pay

    Cons

    Poor customer service
    Rating system
    Cancellations are frequent
    Unethical business model

    Advice to Management

    Remove the horrible rating system it is so unfair!

    Handy Response

    17 Aug, 2017 – Social Media Engagement Specialist

    The rating system is in place so both professionals and customers can provide honest feedback for one another. We've added many new features to help improve the professional experience. There's... More


  10. Helpful (2)

    "This job is an abuse for cleaners."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Handy as a contractor (Less than a year)

    Pros

    Make your own schedule.
    Good side job.

    Cons

    The rating system. I do a very thorough cleaning and work hard and yet all that matters is that stupid rating. Forget about my blood, sweat, and tears. All handy cares about is their precious rating system from customers that demand you to do an excellent job in 2 - 3 hours. 2 -3 hours is light cleaning. Not thorough cleaning and yet that's what customers want. It's an abuse for the cleaners that work very hard and yet what counts by the end of the day is a lousy feedback from customers that don't appreciate or understand the effort one has made for them. The pros are not treated fairly. I cleaned an entire house in a 2 hour cleaning session that actually took me like 3 and half hours to finish and yet ignorant customers were not satisfied. And handy only listens to their customers. What a rip off.

    Advice to Management

    Get rid of that rating system. No one is perfect. Handy and their ignorant customers need to understand that thorough cleaning takes more time than simply 2 - 3 hours. I hope one day you run out of business for not knowing this basic fact.

    Handy Response

    23 Jun, 2017 – Social Media Engagement Specialist

    The rating system is in place so both professionals and customers can provide honest feedback for one another. When customers book cleaning services they will leave notes for the professional about... More


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