Handy Reviews | Glassdoor.ca

Handy Reviews

Updated 9 November, 2018
95 reviews

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Pros
Cons
  • "Handy rating system need improvement" (in 46 reviews)

  • "THE WORST customer service ever" (in 39 reviews)

More Pros and Cons

  1. "On it's way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Handy full-time

    Pros

    Handy, like any startup, has definitely had its fair share of growing pains over the past few years. Like any company thats building a brand new market, sometimes things wont always be perfect in the first shot, but the people here always looking to make things better and learn from their mistakes.

    Of all the startups I've worked for, I've never met a more intelligent, dedicated and passionate group of individuals as the leadership team here at Handy. It is a very data driven environment and they are constantly looking to improve on every metric, big and small.

    Keep up the positive momentum!

    Cons

    It can be frustrating when you try out things and fail and have to go back to the drawing board. But having a team of supportive coworkers definitely helps.

    Advice to Management

    Continue to invest in hiring the best and brightest and living up to the company goals will follow.


  2. "Exciting and veteran startup poised for big things"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Handy full-time (Less than a year)

    Pros

    - talented and smart management team that is constantly assessing the business and keeping us moving towards the right goals
    - well-documented training and onboarding for new recruits
    - open and transparent environment for decision-making
    - big, metric-moving projects waiting to be tackled
    - supportive and nurturing culture; everyone is down to teach + chat with you
    - fun company outings, hackathons, and celebrations
    - typical startup food perks (breakfast, lunch, dinner, insane snack pantry + water/soda options)
    - competitive salary for NYC
    - excellent location (can't beat the Madison Square Park area - close to all the train lines)
    - as a leading marketplace startup in its category, Handy faces a huge range of unique and tough problems. The learning never stops.

    Cons

    Handy runs very fast-paced and is constantly sourcing feedback from our customers, service professionals, advisors, and internal data to keep the company and product pointed in the right direction. That means shifting initiatives a few times a year to make sure we're always working on the right problems. The rapid change can be unsettling but perfect for someone who loves facing new challenges. This startup breathes the hustling vibe of true New Yorkers.

    Advice to Management

    Keep making culture a priority!

  3. "Fun Startup to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online-Marketing in New York, NY (US)
    Former Employee - Online-Marketing in New York, NY (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Handy full-time (More than a year)

    Pros

    Great opportunity to learn a lot. Work environment. Many colleagues became friends. Very driven company to work with.

    Cons

    Very high pressure once in a while as company aims for very high goals.


  4. Helpful (2)

    "Product Design"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Handy full-time

    Pros

    Everyone is incredibly smart and friendly. Lots of opportunity for creativity. Whole company works relatively quickly and efficiently. Free catered lunch and dinner.

    Cons

    Deadlines can be tight, sometimes you will need to stay later in order to finish work


  5. "CHANGED MY LIFE 😆"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in New York, NY (US)
    Current Employee - Housekeeper in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Handy full-time (Less than a year)

    Pros

    I love the flexibility, compensation, and experience. I was able to quit my job and make 2x the amount I was making at a lawfirm.

    Cons

    Sometime you do get challenging homes but with the right products it can make your life so much easier. Keep a good stock of what you need on hand.

    Advice to Management

    Some bonuses for tolls would be helpful. Example NJ & L.I


  6. Helpful (11)

    "Operations Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Associate in New York, NY (US)
    Former Employee - Operations Associate in New York, NY (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Handy full-time (More than a year)

    Pros

    There were free lunches every day, and I did make some genuine friendships working in the office.

    Cons

    There is very little communication, and employees are not respected. I was told to my face I was going to be reassigned off of the project I was working on less than a week before I was let go. There is very little in terms of employee support and growth.

    My team was often the scapegoats for a lot of internal operational issues with the company, and was even once directly blamed for stalling the company's growth. The culture of the company is a fairly typical fraternal start-up culture, and although there was a substantial improvement from the infamous Gawker article about Handy's culture, there still was a misguided attempt to have a frat-house environment in the center of the office with kegs, a very disruptive foosball table, and music.

    Also, my pay was incorrect for almost a whole year because my manager did not care enough to ensure I was getting paid for the correct number of hours.


  7. Helpful (6)

    "Laid Off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Handy full-time

    Pros

    The pros were basically due to being a remote worker. I enjoyed meeting new people and giving presentations. I liked the people I worked with.

    Cons

    Unorganized and inexperienced staff in positions of high responsibility. Faulty business model caused a lot of issues that were hard to resolve. I don't think the company was created with the intention of lasting very long.

  8. Helpful (7)

    "It's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in New York, NY (US)
    Former Employee - Software Engineer in New York, NY (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Time consuming work. Free food.

    Cons

    Too time consuming. Food is not that good.

    Advice to Management

    Good luck!


  9. Helpful (3)

    "Good temporary job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY (US)
    Former Employee - Anonymous Employee in New York, NY (US)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Fast-paced. You get right to work.

    Cons

    Instability, I was never sure if my position would be eliminated or not...eventually it was.

    Advice to Management

    Keep laying the foundation for a good work culture.


  10. "Best Team I Could Ask For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brand Ambassador in New York, NY (US)
    Former Employee - Brand Ambassador in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Handy part-time (Less than a year)

    Pros

    What isn't great about these guys. Free lunch and snacks. Incredibly smart and resourceful people to work with. Best encounter of teamwork I've ever experienced. I grew to love my coworkers.

    Cons

    None at all. Managment does a great job emphasizing goals without putting their staff down.

    Advice to Management

    Let's start out the season with a brainstorm of ideas of how the street team could hit higher sales. Focus heavily on residential areas. Have an overload of promo materials ready to give out. Everybody loves free stuff.

    Overall, ask the native New Yorker's how handy could get people's attention. :D


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