Handy Reviews | Glassdoor.ca

Handy Reviews

Updated 11 January, 2018
89 reviews

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3.7
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Handy CEO Oisin Hanrahan
Oisin Hanrahan
57 Ratings

89 Employee Reviews

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Pros
  • Been working with Handy for a bit, and i love having the freedom of choosing my own hours and the pay is good (in 22 reviews)

  • You also get to meet new people (in 21 reviews)

Cons
  • The rating system needs a lot of work on and the communication for the pros needs to be more better (in 44 reviews)

  • THE WORST customer service ever (in 36 reviews)

More Pros and Cons

  1. Helpful (1)

    "Hasn't lost its entrepreneurial edge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Handy full-time

    Pros

    Empowered to make decisions and drive action across the organization. Company focus on personal development and growth. Management and peers open to new ideas. Fast-paced, ever-changing, company has tons of growth potential

    Cons

    Very direct communication style. Can get talked over easily. Organization can feel siloed depending on the group. Everyone stretched thin

    Advice to Management

    Find times to give positive feedback to the company outside of all hands


  2. Helpful (9)

    "Not the worst boss I've had, but close."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY (US)
    Former Employee - Anonymous Employee in New York, NY (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Handy full-time (More than a year)

    Pros

    Free lunch, but as economics class taught us, there's no such thing as a free lunch.
    Some of the engineers are great people, and at least one of the managers is honest, has a measure of humility, and is not a chode, but just the one that I'm aware of. Unfortunately, they weren't actually my manager.

    Cons

    The uppers very obviously pay to have positive reviews added on both the app store and the google play store. They also very obviously have had some of those managers (who are actively engaged in looking as good as possible to the CEO) add glowing reviews on here as well. No one below manager level would give a 5 star review.

    Handy has been bleeding talent as people find more interesting and positive work where the stock options are more likely to matter.

    The hours are just about always long/late, and if you actually take a normal 10 minute break, you're seen as uncommitted, addressed by your manager, and it's a black mark.

    It doesn't matter how much you've actually contributed, just how good you looked doing 'something' and how much credit you've taken.

    No matter how many times people bring up the fact that both providers and customers are getting screwed and are unhappy and we ought to think about how we could better serve them, the only conversation the uppers have is how to better control them, pay the providers less money, collect more fees, and squeeze more out of customers.

  3. Helpful (4)

    "A Fun Challenge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Handy full-time (Less than a year)

    Pros

    Challenging work in a fun environment. Plenty of autonomy and freedom to work in the manner you want, provided you get your work done and focus on targets. It's a goal driven company with little to no bureaucracy. The liberal vacation policy and free lunch/dinners don't hurt either.

    Cons

    Less formal structures for onboarding, so a lot of initiative and persistence is required to get comfortable. Typical hours start a little later than 9 & end after 6, so early risers/finishers might have a hard transition.

    Advice to Management

    An assigned mentor for new hires might be helpful - someone who the new hire could reach out to at any point to ask questions, or steer the new hire to the best resource.


  4. "Incredible learning experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in New York, NY (US)
    Current Employee - Senior Product Manager in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Handy full-time (More than 3 years)

    Pros

    Lots of responsibility
    Exposure to senior leadership
    Amazing growth curve - learned how to solve problems, pull and analyze data, manage people

    Cons

    Startups require commitment and hours - it's not a 9-5 so if you're not ready to dedicate yourself, it's not going to be for you

    Advice to Management

    Keep hiring the best talent there is


  5. "On it's way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Handy full-time

    Pros

    Handy, like any startup, has definitely had its fair share of growing pains over the past few years. Like any company thats building a brand new market, sometimes things wont always be perfect in the first shot, but the people here always looking to make things better and learn from their mistakes.

    Of all the startups I've worked for, I've never met a more intelligent, dedicated and passionate group of individuals as the leadership team here at Handy. It is a very data driven environment and they are constantly looking to improve on every metric, big and small.

    Keep up the positive momentum!

    Cons

    It can be frustrating when you try out things and fail and have to go back to the drawing board. But having a team of supportive coworkers definitely helps.

    Advice to Management

    Continue to invest in hiring the best and brightest and living up to the company goals will follow.


  6. Helpful (11)

    "A bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Associate in New York, NY (US)
    Former Employee - Customer Experience Associate in New York, NY (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Handy full-time (More than a year)

    Pros

    Free lunch. This has a five word minimum so I'm writing this extra sentence.

    Cons

    Handy is the worst place I've worked for and I once worked at a shady gift basket company where I was bitten by a brown recluse that resulted in me going to the emergency room.

    The pay starts low for Customer Experience and stops there.

    It seems that Dylan (whom I have nothing but good things to say about, he's great!) would genuinely like for his team to be properly compensated, but the founders aren't interested in prospering growth and creating long term careers for their employees. Recognizing this, many of the people who have been with the company for years have left.

    There are a lot of questionable things behind the scenes, namely asking employees to write glowing app store/Google reviews and finding new and inventive ways to create penalties for customers.

    Advice to Management

    Pay the CX team a fair wage


  7. "Exciting and veteran startup poised for big things"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Handy full-time (Less than a year)

    Pros

    - talented and smart management team that is constantly assessing the business and keeping us moving towards the right goals
    - well-documented training and onboarding for new recruits
    - open and transparent environment for decision-making
    - big, metric-moving projects waiting to be tackled
    - supportive and nurturing culture; everyone is down to teach + chat with you
    - fun company outings, hackathons, and celebrations
    - typical startup food perks (breakfast, lunch, dinner, insane snack pantry + water/soda options)
    - competitive salary for NYC
    - excellent location (can't beat the Madison Square Park area - close to all the train lines)
    - as a leading marketplace startup in its category, Handy faces a huge range of unique and tough problems. The learning never stops.

    Cons

    Handy runs very fast-paced and is constantly sourcing feedback from our customers, service professionals, advisors, and internal data to keep the company and product pointed in the right direction. That means shifting initiatives a few times a year to make sure we're always working on the right problems. The rapid change can be unsettling but perfect for someone who loves facing new challenges. This startup breathes the hustling vibe of true New Yorkers.

    Advice to Management

    Keep making culture a priority!

  8. "Fun Startup to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online-Marketing in New York, NY (US)
    Former Employee - Online-Marketing in New York, NY (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Handy full-time (More than a year)

    Pros

    Great opportunity to learn a lot. Work environment. Many colleagues became friends. Very driven company to work with.

    Cons

    Very high pressure once in a while as company aims for very high goals.


  9. Helpful (2)

    "Product Design"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Handy full-time

    Pros

    Everyone is incredibly smart and friendly. Lots of opportunity for creativity. Whole company works relatively quickly and efficiently. Free catered lunch and dinner.

    Cons

    Deadlines can be tight, sometimes you will need to stay later in order to finish work


  10. Helpful (10)

    "Operations Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Associate in New York, NY (US)
    Former Employee - Operations Associate in New York, NY (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Handy full-time (More than a year)

    Pros

    There were free lunches every day, and I did make some genuine friendships working in the office.

    Cons

    There is very little communication, and employees are not respected. I was told to my face I was going to be reassigned off of the project I was working on less than a week before I was let go. There is very little in terms of employee support and growth.

    My team was often the scapegoats for a lot of internal operational issues with the company, and was even once directly blamed for stalling the company's growth. The culture of the company is a fairly typical fraternal start-up culture, and although there was a substantial improvement from the infamous Gawker article about Handy's culture, there still was a misguided attempt to have a frat-house environment in the center of the office with kegs, a very disruptive foosball table, and music.

    Also, my pay was incorrect for almost a whole year because my manager did not care enough to ensure I was getting paid for the correct number of hours.


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