Handy Independent Contractor Reviews | Glassdoor.ca

Handy Independent Contractor Reviews

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Found 16 reviews

2.4
StarStarStarStarStar
Rating TrendsRating Trends
46%
Recommend to a Friend
0%
Approve of CEO
Handy CEO Oisin Hanrahan
Oisin Hanrahan
7 Ratings
  1. Helpful (4)

    "Professional Cleaner"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Independent Cleaning Contractor in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Handy

    Pros

    Flexible schedule, but that's it. Handy is the visible side of how service reaches customers. Handy doesn't employee cleaners, it solicits independent cleaning professionals to use it's platform. Handy is all about the tech-side of how it connects service providers. They like to look savvy, but I'd compare the shark mentality of this start-up to how Amazon feeds off of the backs of hard-working underpaid average people...

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    Cons

    Handy does not provide supplies to contractors, does not offer benefits of any kind, does not reimburse for travel expenses, does not offer training to contractors, does not try to set customer expectation, but rather sets up a system whereby contractors are rated and paid on a scale of 1-5 which determines who much they will earn (between $15 to $22 per hour). Customers quickly understand this rating system and unfortunately...

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    Advice to Management

    I would say something if I thought it would make a difference, but I don't.

    Handy2015-04-21
  2. "Still Optimistic"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Independent Contractor in Atlanta, GA
    Recommends

    I have been working at Handy (Less than a year)

    Pros

    A way to earn additional income. Can make your own schedule. App based and easy to use. Requires cleaner to arrive on time or a penalty invoked. Rating system for each provider. Hourly services make it easy to schedule multiple jobs in a day.

    Cons

    The hourly pay is very low in my opinion. The Customer cancellation rate is extremely high. Out of 10 jobs booked in 17 days , 8 canceled 24 hours in advance (not enough time to rebook another job), I canceled 1 (due to the high cancellation rate I decided to accept my Customer instead), and cleaned 1 job. I'm not sure how anyone could earn enough under these conditions. Customer requests are at times not realistic...

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    Advice to Management

    Extend the Customer cancellation policy to a minimum of 48 hours. That is standard practice in the industry. This will allow the provider an opportunity to find other customers to replace lost income/revenue.

    Handy2018-11-14
  3. Helpful (1)

    "Fund are constantly held without reason"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Independent Contractor in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Handy for more than a year

    Pros

    Working on my schedule, and supervising myself

    Cons

    Funds are constantly held without reason. The pay is very unfair compared to the amount of work a contractor is expected to do. As if this is not enough, the little you earn can mysteriously be deducted on without explanation, and of recent, cashing out is becoming impossible!!!

    Advice to Management

    The nature of your business requires extreme transparency with your contractors, especially that we always honor our end of the bargain. This is an information age, if you continue with these kind of practices, eventually very few contractors will stay with you let alone want to work for you.

    Handy2018-07-09

    Handy Response

    July 12, 2018Social Media Engagement Specialist

    We're more than happy to review your payments if you've been experiencing any issues. Please feel free to email us at team@handy.com to speak with a payment specialist.

  4. "Independent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Independent Contractor in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Handy for more than 3 years

    Pros

    There Is nothing good about this company. Please I beg you stay away

    Cons

    3 Tier system 15, 17, 20 dollars. The moment you get a bad rati g you go back to 15.00. If you cancel they charge housekeepers from 15.00 to 50.00 per job. They also take a 50% cut. In addition, handy acts like they are an employer but submit paper stating 1099 contractors. They set up 2 to 3 hour windows for HOUSECLEANERS. There client base or bipolar or psycho.

    Advice to Management

    Handy stop trying to conduct business from the oval office. These guys do not have any direct communication via phone. You have to contact handy by email. Customers make false accusations and submit bad ratings. Housecleaner cannot contest ratings. I was terminated 48 hours ago because alleged customer accused me of stealing knives. Did handy stand by me ?

    Handy2017-06-20

    Handy Response

    June 23, 2017Social Media Engagement Specialist

    We made the decision to provide email support so we can efficiently provide support to all the tens of thousands of professionals that work on our platform. We strive to answer emails as quickly as possible and prioritize urgent issues that may come up while pros are on the job. We're ...

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  5. "Good for spare time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Independent Contractor in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Handy for more than a year

    Pros

    Make own schedule ,flexible

    Cons

    Don't care about contractors, they start taking jobs off your schedule to send who they want,the beginning u get many jobs ,once your there for a year your jobs reduce dramatically where it's not even worth claiming jobs anymore. If its your only means of money,don't do it you will be disappointed EVENTUALLY. That's why I never recommended anyone I know to work for them.

    Advice to Management

    Your app needs to be updated,all contractors should be treated equally,seems like n.y workers get more love than Boston workers. Is that because that's where the founders are from?

    Handy2017-04-11

    Handy Response

    April 19, 2017Social Media Engagement Specialist

    If a job gets removed it's unfortunately due to a cancellation by a customer. We continue to work on initiatives to prevent frequent cancellations. We aim to provide professionals on the platform with as many opportunities as possible so that both professionals and customers can enjoy ...

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  6. Helpful (2)

    "Housecleaner-independent Contractor"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Independent Contractor in Coral Springs, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Handy for more than a year

    Pros

    Own schedule; $ to be made if you want to work for it

    Cons

    Horrific help desk for "employees" Not truly employees, independent Contractor (still waiting for my tax docs to arrive from them) Handy reserved the right to fire anyone, at anytime, without giving a reason They positvitely rob you with fees and fines (ex: made $7,455 YTD with Handy last year 05/2016-09/2016...$5463 in fees and fines. Not kidding take home was like $2000 Fired day after thanksgiving. No reason...

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    Advice to Management

    Better service and care for your cleaner, handymen, etc

    Handy2017-02-21

    Handy Response

    March 2, 2017Social Media Engagement Specialist

    Thank you for sharing your feedback, we appreciate it. In terms of your taxes, you can find information on our Help Center that explains where to get your 1099. You can find that information here: https://prohelp.handy.com/hc/en-us/articles/216731978-How-are-taxes-handled- ...

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  7. Helpful (1)

    "Worst company ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Independent Contractor in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Handy for more than 3 years

    Pros

    Work is there when you want, easy to use app

    Cons

    Company is garbage No management to contact They treat you as a number not as a human Wage is low for a contractor They charge customers peak pricing( $140 for 2 hr cleaning!) and pros only make $40! They expect high quality products They make false promises Their wage constantly fluctuates and get upset when you expect them to honor a advertised wage Much more just not at the top of my head!! This company...

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    Advice to Management

    Treat your pros properly. They are the bloodline of your company. Stop making false promises. Make job locations and details more transparent. Pay a better wage.

    Handy2017-01-07

    Handy Response

    January 20, 2017Social Media Engagement Specialist

    We work hard to improve the Handy platform for both Pros and Customers. Thanks for your feedback.

  8. Helpful (2)

    "Remember, Handy is only a technology platform!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Independent Contractor in Portland, OR
    Neutral Outlook

    I have been working at Handy (Less than a year)

    Pros

    > The overall flexibility in scheduling! If a contractor doesn't want to work a certain day/time, there's no issue - as long as a scheduled job isn't removed (a fee is incurred if it is within 36* hours of the scheduled time for the job). > The pay is decent. It's tiered, so it depends on performance, with a base pay of $15/hour*. > The ability to see an impact/finished product. Interaction with various people at...

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    Cons

    >Pay is based upon customer ratings and number of jobs completed within most recent pay cycle. Therefore, if only one client rates performance, the average can drop significantly. Also, if a lesser number of longer jobs are accepted, the number of jobs required may not be met. For those with maximum availability, high attention to detail, and quick pacing, this isn't an unsurmountable obstacle. It can be a little...

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    Advice to Management

    > Improve customer service! Allow them the ability to easily (and successfully) cancel individual or recurring services, provide them with a person (phone number, email, something!) to assist them with any questions or concerns. There have been several times that customers were disappointed with the level of service from Handy, and that translates into their interaction with the contractors. They're frustrated when...

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    Handy2016-04-12
  9. Helpful (2)

    "Ok, but don't expect to make much money"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Independent Contractor 
    Negative Outlook

    I worked at Handy (Less than a year)

    Pros

    You can work when it suits. You don't need to have experience but you are expected to work hard. Keep mileage records you will need these to claim expenses when you do your taxes.

    Cons

    The rating system makes it near impossible to move up the pay scale.

    Handy2016-03-29
  10. Helpful (5)

    "support for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Compensation and Benefits
    Current Employee - Independent Contractor in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Handy (Less than a year)

    Pros

    The hiring process is quick but thorough. So far, they have paid me in a fairly timely manner even though my checks are mailed to my home.

    Cons

    there is not sufficient support for the pros on the job. Some situations arise for which there is no prompt so the pros get stuck not knowing how to handle the situation and have no support to which they can turn. For instance: 1- the client request a one-bedroom job but when you get there, he/she tells you it's actually 2 bedrooms and there are pets. There is no support for that in the prompt 2-the client cancels...

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    Advice to Management

    need better on the job support and more direct communication with the employees. The set up is too impersonal. I feel that we are left to our own devices and are at the mercy of capricious clients and their whim. Granted, the work is under independent contract but If I am the "lifeblood of the company", then I should feel more connection to the company. I try my best to deliver 5-rated service at each booking but at...

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    Handy2015-11-04
Found 16 reviews