Handy House Cleaner Reviews | Glassdoor.ca

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Handy House Cleaner Reviews

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Found 121 reviews

1.7
StarStarStarStarStar
Rating TrendsRating Trends
15%
Recommend to a Friend
7%
Approve of CEO
Handy CEO Oisin Hanrahan
Oisin Hanrahan
73 Ratings
  1. "Handy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - House Cleaner in Toronto, ON

    I have been working at Handy (Less than a year)

    Pros

    Make my own schedule

    Cons

    Difficult to catch the time

    Advice to Management

    None

    Handy2016-07-15
  2. Helpful (1)

    "Crap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - House Cleaner in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Handy (Less than a year)

    Pros

    Nothing much, ocassional good pay

    Cons

    Everything, the proxy booking is a joke. They would not reverse me an unfair fee after 20 emails back and forth. Do not bother, corporate arrogance from them.

    Handy2018-07-15

    Handy Response

    July 18, 2018Social Media Engagement Specialist

    If you received a fee it was because you were late to a job or didn't show up to a job. You will need to explain what occurred to our support team. We offer proxy bookings because it's a great opportunity to give pros more work on the app.

  3. Helpful (3)

    "Dishonest, Sketchy, and no support."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - House Cleaner in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Handy

    Pros

    Great orientation. Nothing else I can think of. The first few weeks are great until you run into a discrepancy. they claim they keep good track of your GPS to assure they dont run into a discrepancy. However they can't even verify that I went to my job. Handy does send pros but they are run by a bunch of cons!

    Cons

    Everything after the orientation. I am in Toronto. On my second week into using their platform. I was directed to the wrong address. Keep in mind they will tell you that they will pay you for the job if the address on the platform is incorrect. Instead these guys just withheld my payment. I had to spend time getting ready and arrive to a non-existing address. When I sent an e-mail back they said they would "have to further...

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    Advice to Management

    Fix your platform, manage the payments better because I'm sure contractors are all frustrated not being payed for certain jobs, while taking advantage of people looking for work. Please don't tell people during orientation that contractors recieve payments in full when you arrive at the wrong address they have provided for you. When in fact you end up penalizing the contractor through no fault of their own.

    Handy2016-02-07
  4. Helpful (5)

    "Unfair treatment of employees by missclasifying them as contractors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - House Cleaner 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Handy

    Pros

    Part time, sort of flexible hours

    Cons

    Underpaid - less than minimum wage is left after paying for all the expenses. Equipment, cleaning products are imposed by a Handy which makes it more costly. Missclasifying me as contractor-They control my level of pay thru ratings as if I was an employee and yet the don't pay me all the benefits that I would be entitled to had I been classified as an employee. Not fair and against the IRS, CRA and labor standards.

    Advice to Management

    Follow rules, reclassify your contractors to employees and pay them back the money you owe them

    Handy2014-12-04
  5. "Another cleaning platform"

    StarStarStarStarStar
    • Compensation and Benefits
    Former Employee - House Cleaner in London, England
    Doesn't Recommend

    I worked at Handy for more than 3 years

    Pros

    It's up to you when and where you're working. Good if you looking just extra job

    Cons

    Poor salary High cancels fees No communication Can't treat it as main income source Don't hold your breath waiting for rise :)

    Advice to Management

    Rethink your strategy Pay more your cleaners Start treating us with respect After almost 4 years and hundreds jobs with high reviews ,I got rise by outstanding 0,25p/h!!! In that disgraceful way you showing me and others people how valuable cleaners are for you. Shame!!!

    Handy2019-03-31

    Handy Response

    April 3, 2019Customer Experience Manager

    Thanks for being an independent contractor on the Handy platform for more than 3 years! We offer competitive pay to all professionals in the UK and in all other markets we operate in, with many opportunities for professionals to earn even more. We'll be sure to share your feedback ...

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  6. "Not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - House Cleaner in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Handy (Less than a year)

    Pros

    choose own hours, choose locations

    Cons

    charged for cancellation, many gross homes, no overtime

    Advice to Management

    I would take the charges away for cancelling. Sometimes things happen.

    Handy2019-02-13

    Handy Response

    February 14, 2019Customer Experience Manager

    Thanks for being a former independent service provider on the Handy platform! We appreciate your feedback and we'll be sure to pass this along to the team here at HQ.

  7. "Scam"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - House Cleaner in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Handy

    Pros

    This company is a scam. There are no pros.

    Cons

    This company lies about everything. Customers beware as they are unethical.

    Advice to Management

    Quit scamming people.

    Handy2019-02-25

    Handy Response

    February 28, 2019Customer Experience Manager

    Hello, there are independent service providers in each region Handy operates in across the US, CA, and the UK. We'd love to be able to help you if you're having some sort of issue that you need resolved. Stop by our help center at Handy.com/help if you require further assistance. ...

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  8. Helpful (1)

    "Worst company to work for !!!!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - House Cleaner in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Handy for more than a year

    Pros

    The only thing is $15hr but still bad because you get buy the supplies from your pocket.

    Cons

    The customer services is suck when comes contacting them through emails. They don’t even read what you wrote to answer back correctly. The company is scam they take about more than 60% from what the customer pays just not because we work through company’s app that’s doesn’t provide respect to their own employees where wee work hard for. They make even more money by charging us fees unfairly. Customers report us will...

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    Advice to Management

    Company is scam

    Handy2019-01-18

    Handy Response

    January 23, 2019Customer Experience Manager

    Thank you for being a professional on the Handy platform! We appreciate all of your hard work as an independent service provider. We offer competitive pay in all markets we operate in across the US, Canada, and the UK providing professionals with the flexibility to earn some extra ...

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  9. "I need to speak to someone about my pay that l'm supposed to got today"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - House Cleaner in Atlanta, GA
    Doesn't Recommend
    Positive Outlook

    I worked at Handy

    Pros

    Flexibility and that's it you able to work with your schedule

    Cons

    Pay your workers on time

    Handy2018-12-17

    Handy Response

    December 18, 2018Customer Experience Manager

    Hi there, sorry to hear about your payment. Please visit us at Handy.com/help so our professional support team can look into this for you asap!

  10. Helpful (3)

    "Shady"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - House Cleaner in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Handy (Less than a year)

    Pros

    Flexible schedule is the only pro

    Cons

    pay, general practice, job support

    Advice to Management

    I started working on the platform being told the rate was $XX with the possibility of and increase of $XX+$5 per hour with good performance, X amount of jobs, etc. That is fine. After a few months I see that jobs are being offered $2 less per hour than the standard flat intro rate. When I inquire I get a response that the rates in my city could be changing. My rates could be changing to be LESS ? The cost of living...

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    Handy2018-11-05

    Handy Response

    November 7, 2018Social Media Engagement Specialist

    Thanks for your feedback. We care about doing research about the market to ensure we're paying pros fairly and as much as possible. While we do our best to pay pros as much as possible we also have to keep in mind our operation costs which can vary from state to state. We offer ...

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Found 121 reviews