Grubhub Reviews | Glassdoor.ca

Grubhub Reviews

Updated Jul 17, 2019

To filter reviews, or .

Found 500 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
59%
Recommend to a Friend
72%
Approve of CEO
Grubhub CEO Matt Maloney
Matt Maloney
304 Ratings
Pros
  • "Some restaurants wind up giving you a sample of free food and/or a drink(in 67 reviews)

  • "Work/life balance is huge at Grubhub(in 37 reviews)

Cons
  • "Although it can take a bit to get a response to some customer service issues(in 33 reviews)

  • "No local office for driver support (have to call driver care) and they aren't able to help in all issues(in 32 reviews)

More Pros and Cons
  1. Helpful (3)

    "Totally nonsense"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grubhub full-time for less than a year

    Pros

    Flexible schedule, not required to be on phones.

    Cons

    This place is a gong show, nothing is consistent, they exploit all workers from all sides, paying absolutely minimal wages and expecting miracles screwing over restaurants with their absolute unreliable services and stressing already tired and money pinched companies to refund unintelligent, aggressive and lying customers. This place is going to go down the drain fast.

    Advice to Management

    Face it you suck.

    Grubhub2018-06-09
  2. "Exciting products, lacks in people leadership"

    StarStarStarStarStar
      Former Employee - Senior PM 

      I worked at Grubhub full-time for more than a year

      Pros

      You get to solve really interesting problems at GH and products are great!

      Cons

      Company lacks in people leadership, identifying employee's talents, and helping employees grow.

      Grubhub2019-07-17
    • "Nice benefits nice hours too"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Restaurant Care 

      I have been working at Grubhub full-time

      Pros

      The pros are the benefits of the job

      Cons

      Some management can be very sloppy

      Grubhub2019-07-16
    • "Overall greatness"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Operations Specialist 
      Approves of CEO

      I have been working at Grubhub full-time for less than a year

      Pros

      Decent pay Employee Perks Nice benefits package Comfortable work environment

      Cons

      Little advancement Constant changes Mixed communication

      Grubhub2019-07-09
    • "Great place to work and benefit perk"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Account Executive in Chicago, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Grubhub full-time for less than a year

      Pros

      Great place to work and benefit perk

      Cons

      No downside in my opinion

      Advice to Management

      none

      Grubhub2019-07-04
    • "Good first time job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Data Operations Lead Specialist in Chicago, IL

      I worked at Grubhub full-time for more than 3 years

      Pros

      Friendly work environment and flexible hours

      Cons

      limited advancement and low salary

      Grubhub2019-07-13
    • "Whatever you do, don't apply for a Corporate role"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Corporate Sales 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Grubhub full-time for more than a year

      Pros

      Benefits- Unlimited Vacation, Meal Perk, Flexibility

      Cons

      Over 40 people have either quit or been let go, between the Enterprise Sales Executive team and the Field Corporate Sales team in the last year, because of unrealistic expectations, lack of communication, terrible leadership and a product that just isn't competitive. The CEO curses like a drunk college kid at a frat party, during company wide meetings, it's shocking and frankly embarrassing, and the lack of professionalism...

      Show More

      Advice to Management

      Invest in yourselves. Take some personal development classes, read a few books and learn how to effectively work with people. Ask your sales team what is working and what isn't listen and adjust. Be honest and ethical and be humble.

      Grubhub2019-07-17
    • "Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Operations Specialist 

      I have been working at Grubhub full-time

      Pros

      Lots of Benefits Great workplace and environment

      Cons

      Growth availability seems stagnant unless you're in their main hubs

      Grubhub2019-06-12
    • "Fun place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Inside Sales Representative in Chicago, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Grubhub full-time for less than a year

      Pros

      Very fun place to work. Cool culture

      Cons

      Can be stressful working here at times

      Grubhub2019-06-11
    • Helpful (2)

      "Ok but be mindful of what you are getting into."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Partner Trainer in Chicago, IL
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Grubhub full-time for more than a year

      Pros

      Great benefits some of the best I have ever had. Awesome co-workers, a great benefit when it comes to food choices.

      Cons

      Hmm, where do I start? Leadership- Poor overall just poor. It finally took Grubhub some time and realized that having two tyrant leaders manage the care department into the ground. Many leaders have left to seek better opportunities where companies value their opinion and they are treated & compensated fairly. Communication- Poor. It really was sad that a company this large does not communicate across departments....

      Show More

      Advice to Management

      Educate other departments, hire professional leaders, hire the right people.

      Grubhub2019-07-16
    Found 500 reviews