Grubhub Reviews | Glassdoor.ca

Grubhub Reviews

Updated 18 January, 2019
440 reviews

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3.4
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Grubhub CEO Matt Maloney
Matt Maloney
272 Ratings

Employee Reviews

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Pros
Cons
  • "Wear and tear on personal vehicle" (in 20 reviews)

  • "Inconsistent pay, driver care hard to get a hold of" (in 31 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "A great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in New York, NY (US)
    Current Employee - Senior Software Engineer in New York, NY (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Grubhub full-time (More than a year)

    Pros

    * Good and improving engineering culture.
    * Good and improving transparency, no silos or inter-departmental secrecy.
    * General relaxed, friendly atmosphere.
    * Customers love the company.

    Cons

    I found no major downsides.


  2. Helpful (2)

    "Totally nonsense"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative
    Current Employee - Customer Care Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    Flexible schedule, not required to be on phones.

    Cons

    This place is a gong show, nothing is consistent, they exploit all workers from all sides, paying absolutely minimal wages and expecting miracles screwing over restaurants with their absolute unreliable services and stressing already tired and money pinched companies to refund unintelligent, aggressive and lying customers. This place is going to go down the drain fast.

    Advice to Management

    Face it you suck.

  3. Helpful (3)

    "Great way to make extra income"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Grubhub part-time

    Pros

    -pays a guaranteed 10.50 per hour minimum when you sign up for scheduled blocks
    -extremely easy job
    -choose your own schedule

    Cons

    -occasional app glitches
    -so many drivers, it is sometimes hard to get a scheduled block
    -wear and tear on your car

    Advice to Management

    The app needs a better algorithm for assigning deliveries because sometimes it will send me to a restaurant 40 minutes away and say that the food is supposed to be picked up in 10


  4. "Nickeled and Dimed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Representative in Phoenix, AZ (US)
    Current Employee - Field Sales Representative in Phoenix, AZ (US)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Grubhub full-time (More than a year)

    Pros

    Loose vacation policy, work from home, great teammates,. Good place for fun.

    Cons

    low base, commission structure is not written down, so money goes up or down on a whim and you won't know why or have advance notice, shifting expectations each week. Not a good place a for a professional sales career.

    Advice to Management

    It seems like it's part of Grubhub's culture/business plan to shortchange their sales reps and figure out ways to make more money without paying a commission, so don't see them changing anytime soon.


  5. "Good Placeholder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Specialist in Dallas, TX (US)
    Current Employee - Operations Specialist in Dallas, TX (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    Easy job that does not require a high degree of skill. Low stress.

    Cons

    Not much room for upward mobility.


  6. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Care Specialist
    Current Employee - Corporate Care Specialist
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    They feed you so much, haha! Great environment! Everyone is so nice and helpful. The job itself is great. Helping customer's with their issues and going back and forth on the phone with different restaurants. Also, bonuses are available. Dependent on your service levels.

    Cons

    I can't think of any at this moment.


  7. "Nice Side Gig"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grubhub part-time

    Pros

    Flexible hours
    Can make good tips

    Cons

    Wears down your car fast

  8. "awesome company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome company to work for.

    Cons

    Being a delivery driver but there are to many pros to count


  9. "Basic Call Center Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chandler, AZ (US)
    Former Employee - Customer Service Representative in Chandler, AZ (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Grubhub part-time (Less than a year)

    Pros

    You can eat at your desk and wear whatever (and I do mean whatever) you want.

    Cons

    Dealing with cranky people complaining about food orders.

    Advice to Management

    Learn the positions at the bottom so you know how to deal with all employees


  10. "Deliver with ease"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time

    Pros

    $15 per hour minimum if you complete 100 percent of your blocks deliveries

    Cons

    Delivery requests aren't as frequent as other food services