Grubhub Reviews | Glassdoor.ca

Grubhub Reviews

Updated 9 November, 2018
411 reviews

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3.5
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Approve of CEO
Grubhub CEO Matt Maloney
Matt Maloney
260 Ratings

411 Employee Reviews

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Pros
Cons
  • "Wear and tear on personal vehicle" (in 17 reviews)

  • "Much more hands-off management and customer service than previous version of the business (Eat Out In)" (in 26 reviews)

More Pros and Cons

  1. Helpful (2)

    "Totally nonsense"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative
    Current Employee - Customer Care Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    Flexible schedule, not required to be on phones.

    Cons

    This place is a gong show, nothing is consistent, they exploit all workers from all sides, paying absolutely minimal wages and expecting miracles screwing over restaurants with their absolute unreliable services and stressing already tired and money pinched companies to refund unintelligent, aggressive and lying customers. This place is going to go down the drain fast.

    Advice to Management

    Face it you suck.


  2. "Great company, great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Grubhub full-time

    Pros

    Great company with meal credits weekly, great benefits.

    Cons

    Hard to move up career-wise

  3. "GH Data Ops Employee Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Operations Associate in Chicago, IL (US)
    Former Employee - Data Operations Associate in Chicago, IL (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Grubhub full-time (More than a year)

    Pros

    Chill office environment, understanding bosses, flexible hours if needed.

    Cons

    Terrible pay, not much room to move up in this dept. People start in same job for years.


  4. Helpful (4)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    - Grubhub wants good ideas to win, all the time and every time. The company gives you ample opportunity to run with an idea you have, test it out, try it and fail, or even better succeed and make a lasting change to the organization.

    - Grubhub leadership has shown an unmatched capacity and desire to engage with all levels of the organization. I've heard their ideas about where the organization is going, what they see as our long term challenges, and generally what keeps them excited about our company. That energy resonates throughout.

    - My coworkers are smart, passionate, and love food! Exactly the type of people I want to be around.

    - Work/life balance is a priority here. No one expects you to answer an email after hours. All you have to do is get your work done - the company is very flexible about the rest of the details.

    - The industry is growing. It's fun to be part of a service that more and more people are trying and loving.

    I have loved my time at Grubhub and I'm really looking forward to continue to grow the organization.

    Cons

    You should prepare to be a self-starter with the ability to adapt - people who need lots of structure and want to be told what to do won't do well here.

    Advice to Management

    Keep up the opportunities to engage across the company and hear more from leadership. It really does make a difference.


  5. "Customer Care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Chicago, IL (US)
    Current Employee - Customer Care Specialist in Chicago, IL (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    Company Culture
    Benefits
    Work/Life
    Great Office
    Free Food!

    Cons

    N/A So far everything is great!


  6. "Grub hub"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grubhub full-time

    Pros

    Can work wheb you want

    Cons

    Very hard to get a hold of


  7. "Account Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grubhub full-time

    Pros

    Relaxed and fun company culture, flexible schedule, fair commission structure

    Cons

    Doing similar work every day, lots of time on phone and answering emails

  8. "its alright"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    higher order rates than postmates

    Cons

    doesnt transfer easily when moving to another state


  9. Helpful (1)

    "Sales Job Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Chicago, IL (US)
    Current Employee - Sales Representative in Chicago, IL (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Grubhub (More than a year)

    Pros

    great health benefits, peers are incredible people to work with, out at 4pm every Friday

    Cons

    the training is laughable, policies change monthly, the sales team is overlooked and more or less an afterthought, no upward mobility in the sales department, almost zero communication between teams, no support by upper management, the system we use is broken half the time making it impossible to do our job,


  10. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    Weekly allowance on GH for lunch. The company hired well, no ego issues. Great location in NYC.

    Cons

    Some growth issues with technology (microservices etc) but they're addressing it.

    Advice to Management

    Keep doing what you're doing!


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