Grubhub Reviews | Glassdoor.ca

Grubhub Reviews

Updated Sep 18, 2019

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Found 517 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
53%
Recommend to a Friend
70%
Approve of CEO
Grubhub CEO Matt Maloney
Matt Maloney
310 Ratings
Pros
  • "Some restaurants wind up giving you a sample of free food and/or a drink(in 67 reviews)

  • "Work/life balance is huge at Grubhub(in 37 reviews)

Cons
  • "Although it can take a bit to get a response to some customer service issues(in 33 reviews)

  • "No local office for driver support (have to call driver care) and they aren't able to help in all issues(in 32 reviews)

More Pros and Cons
  1. Helpful (3)

    "Totally nonsense"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grubhub full-time for less than a year

    Pros

    Flexible schedule, not required to be on phones.

    Cons

    This place is a gong show, nothing is consistent, they exploit all workers from all sides, paying absolutely minimal wages and expecting miracles screwing over restaurants with their absolute unreliable services and stressing already tired and money pinched companies to refund unintelligent, aggressive and lying customers. This place is going to go down the drain fast.

    Advice to Management

    Face it you suck.

    Grubhub2018-06-09
  2. "Good work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Driver Care Agent in Chicago, IL

    I have been working at Grubhub part-time

    Pros

    Nice perks and staff is nice

    Cons

    No cons at the moment

    Advice to Management

    n/a

    Grubhub2019-09-08
  3. "A Bit Sexist Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing 
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time for less than a year

    Pros

    - Food perks ($30 per day) - Interesting People - Company growing - Good location

    Cons

    Company can be a bit sexist. I hear comments from the management downgrading women sometimes. Women tend to get worse jobs than men.

    Advice to Management

    Check your middle management better.

    Grubhub2019-09-15
  4. Helpful (3)

    "Partner driver."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Delivery Driver in Saint Louis, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Grubhub part-time for more than a year

    Pros

    Great pay. I can choose what I want and don’t want.

    Cons

    Recently changed pay structure so sometimes there are orders for as low as $3.00 that come in.

    Grubhub2019-08-21
  5. "no growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Sales Executive in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Grubhub full-time for more than 3 years

    Pros

    opportunity to travel, commission is extremely high for an entry level sales role (if you work hard for it), some company outings, casual work attire

    Cons

    zero communication between departments, no one from the sales department is included in decisions that affect sales, too many projects are launched before they are ready, no work life balance

    Grubhub2019-09-11
  6. "Standard to the point interview"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Care Specialist in Chicago, IL
    No opinion of CEO

    I have been working at Grubhub part-time for more than a year

    Pros

    weekly food credit of $30

    Cons

    Food credit doesn't roll over into next week

    Grubhub2019-08-20
  7. Helpful (4)

    "Authentically fun? Try authentically disastrous."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grubhub full-time for more than a year

    Pros

    The people at Grubhub make everything else tolerable until you just grow too tired of the same old problems. If the people weren’t so great to work alongside - everyone’s tenure would be at least a year or two shorter. The Chicago office space is nice and there are great areas to collaborate or work in silence, but unfortunately more than half the workforce is extremely immature (the Sales team should... essentially rebrand to Phi Kappa Grubhub since it’s a perpetual frat house environment) and areas are quickly stained, equipment is broken, or they are just generally treated like a personal living room. The $30 weekly credit is nice, but that only was introduced because someone finally told the CEO he is out of touch and everyone is miserable.

    Show More

    Cons

    It’s the same old problems day in and day out. It’s arguably more exhausting and mentally draining than working over 40 hours at a structured company with clear strategic goals. How many times can people voice concerns or respond to an engagement survey with concerns on communication, development, and middle management? The action plans never get to the root of the issue and they always lose momentum after an... initial shoutout in an immature companywide Slack channel. In general - nothing is done well with the exception of the tech & Product world. For a tech company - we move fast, but definitely not as fast or as effectively as other tech companies. If it were a year ago, this review would’ve been much more positive but too many great leaders have left the company. Leaders that actually took the time to know what was going on with their employees and proactively tried to solve problems. They’ve been replaced with leaders with unbearable egos that spend too much time gossiping in their pastel colored button downs than actually leading. I don’t know how my opinion of the CEO would improve because he’s never in the office.

    Show More

    Advice to Management

    Get off the 21st floor, walk around on other floors, and talk to people. Actually listen to your employees instead of relying on results from poorly run engagement surveys.

    Grubhub2019-08-26
  8. Helpful (3)

    "Don't do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Specialist in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grubhub full-time for more than a year

    Pros

    the 30 dollar meal perk every week

    Cons

    Everything else. You have pretty much signed up to be a part of 60 days in Grubhub edition. You get followed around office. If they don't follow you they will message you if they feel like you are not working fast enough. Not realistic with the workload since people are quitting and getting fired every single week. Managers get paid to sleep and surf the web while employees have issues getting a decent break and... check on family if necessary. There is a drug issue going on in office. Good thing there is no drug testing involved or there would be no employees. Noone really has a degree here in a lead or manager role. Baking certificates really don't as making you qualified to lead. Be prepared to be talked down to, harassed and disrespected every single day you clock in. This place needs to be shut down asap. Do not work here unless you want to catch a case.

    Show More

    Advice to Management

    Write yourselves up and realize you don't have the attention span or the skills for that position.

    Grubhub2019-09-16
  9. "Biggest regret in life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Specialist in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grubhub full-time for more than a year

    Pros

    Free snacks, there's elevators so you don't have to take the stairs, you get to sit, mealperk and clocking out

    Cons

    Literally everything from the horrible location to the disrespectful coked out management. This company is full of petty individuals that will set you up to get fired. This place is a cult. They want you to smile while they are messing you over and not complain about it. There used to be parking lot meetings where employees could address concerns and give feedback. Management and higher ups were never prepared... to answer questions and would easily get rattled. The end result was them taking those meetings away. They said too many people were complaining. Gee I wonder why. Could it be the disgusting way you talk to employees? Changing their schedules with a week's notice? Taking away overtime when being hired you stated overtime would always be available? Most of us don't have the luxury of getting salary. Could it be stalking people around the office? Having managers sleeping with and blackmailing employees? Maybe it's managers going on vacation for the 7th time in a year leaving noone to approve someone's pto and then try and write them up for not getting pto approved. Telling employees they can't even touch their personal phones even though it's not an actual company policy, it's nowhere in employee handbook. Making up policies to fit their wannabe drill sergeant egos.

    Show More

    Advice to Management

    Join a rehab program. Go back to school. Stop sleeping with your employees and yes theres evidence.

    Grubhub2019-09-18
  10. Helpful (1)

    "OK"

    StarStarStarStarStar
    Former Employee - Operations Specialist in Chicago, IL

    I worked at Grubhub full-time for more than a year

    Pros

    Great coworkers made it fun to come to work everyday

    Cons

    Lack of leadership made it a difficult working environment

    Grubhub2019-08-10
Found 517 reviews