Grand Circle Travel Employee Reviews about "great people"

Updated Feb 11, 2020

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2.6
36%
Recommend to a Friend
26%
Approve of CEO
Grand Circle Travel Chairman and CEO Alan E. Lewis (no image)
Alan E. Lewis
197 Ratings
Pros
  • "The Associate Travel benefits are AMAZING(in 35 reviews)

  • "Great people, great business model-if you work hard, you are rewarded(in 20 reviews)

Cons
  • "Call center is a challenging place to work due to nature of job(in 29 reviews)

  • "They preach their "core values" but good luck being open and courageous and taking risks, you'll be the out the door real fast(in 23 reviews)

More Pros and Cons

Reviews about "great people"

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  1. "Great company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Team Lead in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grand Circle Travel full-time for more than a year

    Pros

    GCT has excellent benefits, a distinctive culture, and great people. The office is in downtown Boston. The company also has offices throughout the world, with occasional opportunities to travel for some employees to those offices. Their European headquarters are in Dubrovnik, Croatia, with windows looking out onto the Adriatic Sea.

    Cons

    The company is owned by a family. Sometimes how the organization is run is peculiar. However, the family cares for people and value their employees and customers.

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  2. "Challenging but rewarding company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Grand Circle Travel full-time for more than 5 years

    Pros

    -Tons of opportunity for growth -Amazing benefits including 100% transit reimbursement - Amazing travel benefits (been to 18 destinations with the company) -Great people to work with

    Cons

    -Long hours and tons of overtime -Call center is a challenging place to work due to nature of job.

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  3. Helpful (2)

    "All and all Decent."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Traveler Support in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Grand Circle Travel full-time for less than a year

    Pros

    Good benefits- Such as wellness program, gym in the basement, commuter plan, PTO Great Coworkers- You really do get to interact and work with great people here at GCT, but it can be a "every man for them selves" type of attitude here Great Location- Right in the seaport district..about a 5min walk from SS, with great restaurants, coffee shops and bars to go to or just to walk and explore on a nice day.. Management and supervisors are pretty great- With the right ambition, you can work your way up, but it does take a while.

    Cons

    Where to begin? All of the former reviews are true. The environment can be good, but the call center department really is treated differently compared to everyone else in the company. The call center can be a lot to take in and effect your personal or work/life balance. Mandatory overtime. Constant shift bids that comes with multiple different schedules . Everyone is ranked against eachother and everyone can see those numbers including their post call surveys. The system they use is old and odd. GCT is def not in the 21st century. The constant changes can be a lot as well, especially when there is a cancelled tour. Also, the clientle base that GCT can be a bit rude and ruthless..Overall the work life balance isnt the greatest, it effected me the most out of all the jobs i've had yet. Not really worth it.

  4. "A fast-paced, never boring place to work and you get to travel!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Grand Circle Travel full-time for more than a year

    Pros

    Great people, great business model-if you work hard, you are rewarded. The Associate Travel benefits are AMAZING! Company sponsors fun activities and the building and neighborhood are cool.

    Cons

    I have no Cons yet!

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  5. Helpful (16)

    "Just Know When To Leave"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Grand Circle Travel full-time for more than a year

    Pros

    Fantastic wellness program Benefits Potential to learn a lot and meet great people

    Cons

    To prospective employees: while my instinct is to say “don’t’” or “run” like the legitimate reviews here, here is my advice if this place is currently your best option like it was mine. You could have a decent experience at GCC for a little while, especially if you have a manager who protects you from the inherently toxic culture, but keep your resume updated. Know when it’s time to reclaim your autonomy/self-respect and leave of your own volition. Every day people joke about the negatives- how easy it is to get fired, the owner’s temperament, even how many desks you’ve sat at due to constant reorgs, but at one point the cognitive dissonance wears off and it’s just not funny how miserable everyone is. Few have managed to stay for years while remaining level-headed, compassionate, and humble, and I honestly congratulate them while counting them on one hand. The People and Culture department (HR) does a great job considering the Sisyphean work they’re tasked with, so when I say culture I’m not blaming them. I’m referring to the fear/intimidation techniques employed by the upper management that trickles down to through each tier of associates beneath them. Hardworking but completely inexperienced people are catapulted into inflated titles and positions of leadership if they speak the Grand Circle cult language and cozy up to the right upper management. Underqualified but brimming with hubris, they then run teams into the ground, and proceed to jump to new ones before accepting any blame. The “values” of GCC are contradicting and set you up to fail. “Open and Courageous” communication encourages associates to be unnecessarily rude, demanding, and often downright cruel to other. The attitude stems from the frequent temper tantrums of the owner, who is a childish bully and puppet master. His calculated intimidation tactics are darkly fascinating to witness. This review is long enough without citing the myriad of examples of management’s abuse, but find any of the reviews about this year’s Businessworks skit fiasco. It was almost six months ago and he’s still punishing the entire company for his own embarrassment (taking away perks, bonuses, outings, etc). The pros of working at GCC (meet some great people, learn a lot, potential to travel, fantastic Wellness program and benefits, a really cool product) are heavily outweighed by the cons. This place will challenge your integrity. Just be prepared and know your worth.

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  6. "Area manager"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I worked at Grand Circle Travel full-time

    Pros

    Great company and great people

    Cons

    There were none great experience

  7. Helpful (21)

    "The dictator's priority for this week is what rules the company"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Web Developer in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Grand Circle Travel full-time for more than a year

    Pros

    Many great people doing many great things. The implementers at this company are great and there are many great managers as well. Salary is ok, benefits are decent. Somehow they're profitable. Area has a lot to offer. The people who do the work on a day to day basis are awesome here. I really never saw anybody who didn't appear invested in their work (or they weren't there for long).

    Cons

    I worked for 2 years and 4 months and left having my 10th manager. I could stop there, but I feel I'd be doing a disservice to readers. It's a shame the managers never get to stay in one position long enough to make improvements. If improvements don't happen this week (only a slight exaguration), they're liable to be moved or fired. Whatever the owner decides is the priority this week is what the entire organization must shift and adjust to and it can change weekly. If a person is no longer required, they'll be let go. I've rarely heard of a person being found a different position. And regardless of their skillset, they may get moved and it may be to a place that is or isn't good for them. And it seems that the priorities are whimsical. It seems as if priorities are not based on data or if it's data that's been massaged to make it look right. There's very little transparency as to why new priorities are what they are and what success or failure will be determined by. And there's rarely a measurement called a failure or partial success with adjustments to the same priority to try and make it better. It'll likely just plan be dropped for something new. Raises last year changed requirements from where 90% of the company got it the previous year to where 10% of the company got it, without telling people until after it was done. Who knows what it'll be next year. Fear is always present with the knowledge you are probably going to be let go if you do anything slightly wrong. or if a shift in priorities makes your position no longer required. If you use the open and courageous communication value to upper management, it better be what they want to here and nothing else. If you openly disagree with them, then you'll likely be fired. The priority and accomplishing it are what is most important in the day to day, however you get reviewed with the majority of your review being around the company values. That's a broken model. Priorities shift so fast around here that what ever your measurements where when you started, it won't be possible (most likely) for that to be accomplished when it comes time to review. The cultures and values are promoted heavily, but only apply to implementers and lower management.

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  8. Helpful (1)

    "GCT"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Grand Circle Travel full-time

    Pros

    good benefits great people in the business

    Cons

    long hours since extended for west coast

  9. Helpful (10)

    "Two Words: Sweat Shop"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Grand Circle Travel full-time

    Pros

    Great people; dedicated and hardworking.

    Cons

    Stifling and inconsistent management philosophy; holds individuals responsible for poor leadership. Company values of Open and Courageous Communication and Risk Taking are lip server. Best advice is to keep your head down and try not to be noticed by leadership team.

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  10. Helpful (21)

    "For the love of god don't work here! 4 thumbs down!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grand Circle Travel full-time for more than 3 years

    Pros

    The company attracts top talent, and you meet great people. The company pays well and does have good benefits. The trips we sell are great.

    Cons

    The top talent that is attracted is too smart to stick around for more than a year. The company does not care about you in any way shape or form. I am not sure how the trips we offer are successful because the inner workings of the company are a disaster. Below sums up the company best. "Unfortunately, many of us have watched executives, out of touch with their markets and what customers want and clueless how to motivate their employees, make bad decisions over and over again. It only results in more suffering for their employees. In these companies, we see passionate people with crushed souls. These companies do not know how to recognize and use real talent. Brilliant young minds do not want to stay in environments like this. They do not want to pay the price for bad decisions outside of their control. They have to think about their own futures when they feel the company has no interest in them."

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Found 20 reviews