Grand Circle Travel Reviews | Glassdoor.ca

Grand Circle Travel Reviews

Updated Aug 18, 2019

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Found 268 reviews

2.3
StarStarStarStarStar
Rating TrendsRating Trends
22%
Recommend to a Friend
18%
Approve of CEO
Alan E. Lewis
174 Ratings
  1. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Grand Circle Travel full-time

    Pros

    Salary is industry leading and travel is extensive

    Cons

    Recruited for your skills and knowledge of industry, however paid on your ability to conform to demands of owner (disguised as living the company values 😉)

    Advice to Management

    Management doesn’t need any advice, they are all smart enough to get what they need from the company. Based on revenue travellers love the brand. So effectively owner is running a very successful business.

    Grand Circle Travel2018-07-31
  2. Helpful (7)

    "wouldn't recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    No opinion of CEO

    I worked at Grand Circle Travel full-time for less than a year

    Pros

    decent pay. most of transit is paid for.

    Cons

    I wish I listened to the reviews before I started working here. The schedule is horrible. In your interview they will try to sugarcoat it and say its flexible. Next thing you know, you're working 10-12 hour days as a requirement. Upper management has no idea what they are doing. Their resolution to everything is just to fire people. Constant overtime and no flexibility for a job that likes to brag about not being a...

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    Advice to Management

    Stop micromanaging every aspect of the job, let your employees at least have second to eat and go to the bathroom. Start paying people correctly and making sure paychecks are given on time.

    Grand Circle Travel2018-07-13
  3. Helpful (9)

    "Copywriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Disapproves of CEO

    I worked at Grand Circle Travel

    Pros

    You get to write about some interesting subjects

    Cons

    There is an intense amount of pressure, including weekly personal reviews from day one, in which they always inform you they might fire you. Seriously. From day one, they're like, "if we fire you, you'll know it's coming."

    Advice to Management

    Stop telling people you're going to fire them. Provide a more supportive work environment.

    Grand Circle Travel2018-08-05
  4. Helpful (3)

    "Grand Circle Corp has changed my life!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Communications Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grand Circle Travel full-time for more than 3 years

    Pros

    Back in 2014 i started my journey here with Grand Circle Corp. I'd been referred by a friend that had been working here 15 years at that time (and is still here). I came in with dreams of traveling and truly making a difference in the lives of others. My first role was in the call center as a Traveler Support Specialist. I was immediately impressed with the level of support I was given as a new hire. I knew nothing...

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    Cons

    well the con is that it's hard work!! NOTHING WORTH HAVING COMES EASY. The industry is ever-changing and ever-evolving. Things change frequently because they need to. We need to keep up with industry standards as well as the expectations of our travelers. You need to be the type of person that is very self aware, open to receiving feedback, and remain positive in times of challenge.

    Grand Circle Travel2018-06-13
  5. Helpful (6)

    "REVOLVING DOOR - Travelers Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Traveler Support Associate in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I worked at Grand Circle Travel full-time for less than a year

    Pros

    NONE! HINDSIGHT IS 50/50 I READ THE REVIEWS ON THIS COMPANY, BUT I CHOSE TO TAKE A CHANCE AND IT WAS A MISTAKE.

    Cons

    This department along with Sales & Air has a revolving door. As soon as you get hired and finish your training, most of the staff leave. Classes start out 14 or 16 and 3 months later there down to 5 or 6 from original class. There is a new class every 4 weeks...think about that for a moment. They know people are going to leave and its not 2 or 3 its 9, 10, 11. The management does not retain employees, everyone...

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    Advice to Management

    LESS MANAGEMENT MEETINGS. STOP THE HEMORRHAGING OF THE CUSTOMER SERVICE DEPARTMENT. FIX THE THE MASSIVE PROBLEM YOU HAVE WITH TURNOVER! IT WILL NEVER CHANGE.

    Grand Circle Travel2018-07-11
  6. Helpful (2)

    "Grand Circle"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Grand Circle Travel full-time

    Pros

    - It is what you make of it. Go in with an open attitude, embrace the culture, work hard and you will be fine. - I have a great manager, who has helped me thrive and have enjoyed my experience. - Some of the leadership skills I have learned here, I will take with me for the rest of my career. - Lots of opportunity to grow and change roles. - I find the medical benefits to be very good, generousness transportation

    Cons

    - As with any company there are some strong cliques/politics. - The culture is very different and unique from other organizations, and takes some time to learn. - The performance reviews are too frequent, bi-yearly would be more appropriate and more accurate as a result. - Some of the travel perks change on a whim. - At times individuals that are good people but that are under-qualified and or inexperienced...

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    Advice to Management

    Change is good. But sometimes too much change can be a negative.

    Grand Circle Travel2018-05-30
  7. Helpful (1)

    "Great people, great benefits and grateful for the experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Approves of CEO

    I have been working at Grand Circle Travel full-time for more than a year

    Pros

    I have had a very positive experience since joining Grand Circle Travel more than a year ago. I have a great manager and enjoy the people that I work with who are extremely nice, hardworking, and passionate about what they do. The company offers generous benefits which include health, dental and vision, transit and parking subsidies, 401K with a match program, tuition reimbursement, casual dress code, travel benefits,...

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    Cons

    I have no cons to express at this time.

    Grand Circle Travel2018-05-22
  8. Helpful (3)

    "Typical American Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grand Circle Travel for more than a year

    Pros

    your co-workers are amazing to work with

    Cons

    Working in a regional office, we have no control of how to run our region and feel like there is too much red tape. Company changes their mind like they change their underwear and expect every vendor to jump up and down for them. They certainly know how to not build vendor relationships.

    Grand Circle Travel2018-06-26
  9. Helpful (7)

    "Double-Edged Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Grand Circle Travel full-time for more than a year

    Pros

    -Grand Circle has great values that I strongly identify with. -The benefits are incredible, huge chunk of transit is paid for. -I adore my manager, and many of my co-workers. -There is a lot of variety and opportunity for growth within the business. -The onsite wellness manager is incredible, and the wellness benefits are amazing!

    Cons

    -Much of the high level management and CEO do not consistently live out the values. -Many company policies and benefits are inconsistent and can change at any time. -Bad behavior is overlooked if you are a 'favorite/emerging leader' of the CEO/GCC, often times being rewarded rather than being reprimanded. -The performance management is not well executed or very clear. It is too frequent, not allowing enough time...

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    Advice to Management

    -Stand up for what you think is right, regardless of who you report to or what the outcome may be. -Give honest feedback to your direct reports. -The CEO should be less involved in every single detail of the business on a whim and trust the people hired to do their job which helps to create a stronger, more positive, growth-oriented culture from the top down. -Change performance management to bi-yearly or annually.

    Grand Circle Travel2018-05-10
  10. Helpful (5)

    "Challenging, but can also be rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Creative Services in Boston, MA
    Positive Outlook
    No opinion of CEO

    I have been working at Grand Circle Travel full-time for more than 10 years

    Pros

    • Excellent benefits: health/dental/vision, FSA, 401K, transit pass subsidy, gym onsite, rebates for classes, and discounts on travel • Good location: Easy commute on public transit, busy neighborhood with lunch options nearby • Supportive co-workers who are passionate about their work • Opportunity to be promoted, even if you don’t have experience in a given field—which is great for someone starting out or looking...

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    Cons

    • Constant changes and shifting priorities: Sometimes with good reason and sometimes not. You have to be OK with making changes that you don’t agree with or don’t understand. • A mixed bag when it comes to company culture: The company has certain core values that they ask you embrace, many of which are common corporate goals (quality, speed). But others are unusual, like taking risks and open communication. These can...

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    Advice to Management

    The negative reviews on this site are primarily because of two things: 1. The high level of stress in the Call Center, which you could help alleviate by hiring more people and by re-evaluating the goals. (Statistically you cannot have everyone be an A+ performer. You need to create room for the Bs—the solid performers—too.) 2. Inconsistent application of the values. Some departments excel at this (giving each other...

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    Grand Circle Travel2018-04-30
Found 268 reviews