Grainger Canada Employee Reviews about "canadian"

Updated Jan 14, 2021

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Found 9 of over 322 reviews

3.7
77%
Recommend to a Friend
94%
Approve of CEO
Grainger Canada Vice President and General Manager Dave Lagoner (no image)
Dave Lagoner
114 Ratings
Pros
  • "Great people and managers to help you(in 28 reviews)

  • "Work with some good people that's about it(in 17 reviews)

  • Cons
  • "Lots of changes in a small amount of time(in 8 reviews)

  • "There were no cons working for AGI(in 8 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "canadian"

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    1. 5.0
      Former Employee

      Fantastic place to work

      Jan 14, 2021 - Account Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great management team, always willing to listen. Tremendous Sales Manager in Mississauga, Ontario.

      Cons

      Bring back Canadian Trade Show

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    2. 5.0
      Current Employee, more than 5 years

      Acklands-Grainger - a holistically great company!

      Sep 10, 2019 - Sales Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fantastic work culture, extremely respectable and smart senior leadership team, strong vision and framework for future growth, significantly above average employee recognition, a real fixture in the Canadian business community (125+ years)

      Cons

      While there have been a slew of large-scale and sometimes difficult organizational changes undergone over the last 18 months, the company has now stabilized and is better positioned for long-term success.

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    3. 2.0
      Former Employee, more than 10 years

      Restructured and downsizing

      Mar 6, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Opportunity exists in lower paying jobs such as call centers

      Cons

      Canadian management has been removed. Culture has suffered. Catalogue and website prices are detrimental to attracting new customers. Existing customer base eroding. Decision making is arduous and based more on USA markets than Canadian.

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      4 people found this review helpful
    4. 4.0
      Former Employee, more than 1 year

      Great place to work, excellent company

      May 4, 2018 - Technician in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Best people, great team, excellent benefits and pay

      Cons

      Changes to structure and Canadian market

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      2 people found this review helpful
    5. 5.0
      Current Employee

      A company on a journey

      Feb 22, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I’ve been with Acklands-Grainger for about two years and during that time the company has been through an immense amount of change as they work to improve the business. While change is never easy and can result in unforeseen challenges, the company has been committed to a consistent plan for moving forward and is starting to see results. The company makes efforts to be transparent and share updates through a few different channels. Grainger, the parent company, sees the value in the Canadian business and is investing resources to ensure the future of the business in Canada.

      Cons

      With change comes uncertainty but, if you’re up to the challenge, the opportunities are there.

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      1 person found this review helpful
    6. 1.0
      Current Employee, more than 8 years

      Turmoil and no job security. Just don't.

      Mar 19, 2018 - Inside Sales Representative in Burnaby, BC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Can't think of one at this point. Based on the mass closures and layoffs/terminations, I don't expect they will be much of a player for much longer. Wouldn't be surprised to see all of the branches closed in the near future and Canadian customers will be serviced out of the US. Don't believe me? Call in and the chances are you will be speaking with someone in Phoenix that doesn't know that Edmonton and Toronto are more than a two hour drive apart and that people in Vancouver don't live in igloos. Disgusted to see what has become of this company in the last 2-1/2 years.

      Cons

      More than 100 branch closures in the last year. Pay is poor based on competitors. A large number of tenured and hard working employees have jumped ship (or been cast aside) leaving inexperienced and unmotivated people to try and provide services. Angry and dissatisfied customers are a constant. You are just a number. Never forget that. They won't and will treat you as such. No room for advancement. At all. None. Reports and more reports. If you are an account manager, be prepared to spend a lot of time working at home telling your boss what you were doing all day.

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      13 people found this review helpful
    7. 3.0
      Former Employee

      Turn for the worse

      Jan 4, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Manage your own schedule. Paid well

      Cons

      Company has right direction, going about it the wrong way. Led and managed by Americans who do not understand the Canadian market.

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    8. 2.0
      Former Contractor, more than 1 year

      Good people, too many decisions made from US parent.

      Jul 24, 2017 - Senior Java Developer in Richmond Hill, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Local people including management are good to work with and ambitious.

      Cons

      With so many decisions made in the US and forced on the Canadian company, costs in those areas rise and prevent other local projects from happening.

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    9. 2.0
      Former Employee, more than 1 year

      Amazing Co-Workers, Laughable Management.

      May 15, 2019 - Customer Experience Representative in Tempe, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing Co-Workers Decent Pay In The Beginning (Jan-Aug 2018) Great Vacation Time Great Attendance Policy Work Is Split Between Emails And Phones, Reducing Burnout On Busy Days

      Cons

      Supervisors are not creative at all nor are they there for your benefit. They only regurgitate the new and ever changing policies upper management has fed them. In 2018 AGI’s move from brick and mortar to call center money was lost. Their failure to be transparent with the customer base is also the blame in my opinion. Management left it to newly hired call center reps to replace tenured AG branch employees who were experienced in areas such as product knowledge and deliver the same, if not a superior caliber of customer service. The same caliber which comes with time on the job and patience from the customer. In the beginning losing your job came down to attendance, but it seemed like someone was being let go for “we’re in an at-will state” reasons that made management look shady after a while. You do EVERYTHING for the customer, but are paid less than the Grainger US team to do work they would transfer to another agent to get completed. Management/Sups will try to assign tasks to agents to make their jobs easier. It does not benefit you to oblige. If meetings take away from their time to perform their managerial duties, so be it. Do your your job as a CER and hold them to theirs. You work for Canada, but you work in the US so you to combat coming in to work on a slow Canadian holiday you can go unpaid or use PTO. This has always been unacceptable in my eyes. The customer is catered to unhealthily and we as agents are forced per management to baby customers who are also business owners. We are tasked to walk on eggshells to avoid upsetting off the customer because we asked them for the item number for 1 of 101 hammers because the customer only put “Hammer” on the purchase order. We are working with businessmen and women, but unfortunately the whole process makes the customer seem a bit childish and less business like. We should be able to extract information from the customer without them feeling like they’re being taken “hostage” as the trainer so eloquently stated. Any change to policy will always begin with management stating they consulted with agents on the floor to come up with the new policy, but it’s all corporate fluff. Someone with no direct tie to a CER’s position on the floor heard a few calls and came up with some new policy that directly effects the CER negatively because everything related to the customer is our issue to deal with. WE DO EVERYTHING, but box up the merchandise and ship it off. Advancement in Tempe is nonexistent. You want to be a manager hired internally? Go on the 2-3 year SME/Floor Support route. You get paid the same to know more than any supervisor ever would and work with agents face to face more than a sup ever could.

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      1 person found this review helpful

      Grainger Canada Response

      Senior Director, Communications

      Thanks for your review. There were definitely a few bumps in the early days of standing-up an entirely new contact centre, but know we've made great progress in this area. The contact centre team is doing great work.

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